Trusted Agent profile Β· Clwyd, Gwynedd, Cheshire and more

Verified

Beresford Adams estate agents in Chester, Prestatyn, Conwy and 12 more

4.6

β˜…β˜…β˜…β˜…β˜… Excellent

2,199 reviews across 24 offices and 3 platforms

www.beresfordadams.co.uk/forsaleoffice/abersoch/9

Beresford Adams has 24 offices, in Chester (two offices), Prestatyn, Conwy (three offices), Colwyn Bay, Bangor (two offices), Wrexham (two offices), Mold (two offices), Holywell (two offices), Caernarfon, Porthmadog (two offices), Holyhead (two offices), Menai Bridge, Abersoch, Rhyl and Ruthin (Clwyd, Gwynedd, Cheshire, Conwy, Wrecsam and Caernarfonshire). Together they have 2,199 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.6 / 5

2,130

Reviews on Google

All 24 offices

Facebook logo

2.3 / 5

6

Reviews on Facebook

All 24 offices

Trustpilot logo

62

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Beresford Adams's 24 offices, most reviewed first. Each has its own page.

Latest reviews from every Beresford Adams office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Recently moved to Chester with the help of Beresford Adams. There was a fair few in the chain and the process came with its problems as it usually does. Beresford Adams however we're absolutely brilliant, they made sure they did as much as they could to keep me in the loop with the various ongoings. As I was not currently in Chester, this was really helpful and even gave me a welcome box when I finally got the keys. Really nice pleasant company to work with. Thanks again.

Toby Β· 13 June 2023 Β· Beresford Adams Chester (1-3)

Agent replied Β· 12 June 2024

Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

After deciding to sale our home, we were most impressed with Beresford from our initial meeting. They offered a realistic price for our property and handled all viewings, which was imperative for us with a newborn. Our house sold very quickly and we were very happy with the communication moving forward. The team went above and beyond on occasion & were a pleasure to deal with over email, telephone and when popping in. They made the whole process very stress free from a sales perspective. Thank you!

Kirsty Β· 13 June 2023 Β· Beresford Adams Chester (1-3)

Agent replied Β· 12 June 2024

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

5/5

Google

Beresford Adam’s in Chester were excellent during our very first house move! In particular Katrina who showed us around the house before we even made an offer! She was amazing throughout, answering all our questions and always at the end of the phone when we needed her. She was also there when we collected the keys with a little care package which was a nice little surprise! Thank you so much. 😊

Beth Β· 13 June 2023 Β· Beresford Adams Chester (1-3)

Agent replied Β· 12 June 2024

Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Excellent team providing first rate service. Friendly, efficient and highly professional. They all work really hard on your behalf and Nicola in particular was superb. Can't rate them highly enough

Shaun Β· 9 June 2023 Β· Beresford Adams Holywell Sales

Agent replied Β· 22 October 2024

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

1/5

Google

Made an appointment to view an empty property and the agent would meet us there. Over a few days I had two text messages (from a short code address that did not accept replies) confirming - including one at 07:34 on a Saturday. A further text message on the day asking me to confirm by phone, so I did. On arrival at the property five mins before the appointment, nobody there. Knocked on the door, nothing. Waited for fifteen minutes, nothing. Phoned the office several times, nothing but a message effectively saying "we're too busy to answer" and not accepting messages. Gave up and left. On contacting them later rather than an apology they suggested I'd gone to the wrong property. I can't even process this. Absolutely clueless and completely unacceptable. If you are selling a property you might want to think of other estate agents in the area. By the way, I WAS at the correct property!

Tim Β· 9 June 2023 Β· Beresford Adams Holywell Sales

Agent replied Β· 22 October 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

3/5

Google

Rating only, no written review.

Chamila Β· 31 May 2023 Β· Beresford Adams Prestatyn

5/5

Google

Thank you to the team, especially Jessie and Melissa, for all your help during the course of our purchase.

Eleanor Β· 31 May 2023 Β· Beresford Adams Chester (3 Friarsgate)

Agent replied Β· 30 July 2023

Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

The staff a Beresford Adams,Chester branch where excellent particularly Melissa Aygun and Katrina Halliday from first meeting at property to be sold and all follow up details from viewings to correspondence nothing was too much trouble for them to deal with,I would recommend this estate agent branch to anybody looking to sell or buy in the future thanks for all your help.

Robin Β· 31 May 2023 Β· Beresford Adams Chester (3 Friarsgate)

Agent replied Β· 30 July 2023

Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.

5/5

Google

Brilliant service throughout! Katrina, Louise and Mel were absolutely great. It was the most stressful period in our lives and they were super helpful and reassuring during the whole process. Couldn’t have chosen better agents to deal with. 100% recommended. Thank you!

Licia Β· 31 May 2023 Β· Beresford Adams Chester (3 Friarsgate)

Agent replied Β· 30 July 2023

Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

1/5

Google

We have contacted Countrywide and have been offered Β£100. This is considered sufficient compensation for a complete lack of service and refusal to market our land which is near Porthmadog. Disappointing service to say the least. Breach of contract which Beresford Adams seem to take so lightly as to make a mockery of the sales process. AVOID.

Janet Β· 20 May 2023 Β· Beresford Adams Porthmadog (148 High Street)

Agent replied Β· 12 June 2024

Hello Janet, we're naturally sorry for any disappointment brought about by this situation. As you know we have responded separately to your concerns and explained our reasons for not being able to assist on this occasion. I hope you can understand these decisions are not taken lightly, particularly when it is felt customer expectation cannot be met as every effort is made to try to accommodate the needs of our customers. In the end we believe this was the only way forward and in the best interests of all concerned. We wish you both the very best with the sale of your land and thank you for taking the time to leave this feedback. Kind regards, Graham, Customer Relations

5/5

Google

Excellent team providing first rate service. Friendly, efficient and highly professional. They all work really hard on your behalf and Nicola in particular was superb. Can't rate them highly enough

Shaun Β· 20 May 2023 Β· Beresford Adams Holywell (10 Tower Gardens)

Agent replied Β· 14 June 2024

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

1/5

Google

Made an appointment to view an empty property and the agent would meet us there. Over a few days I had two text messages (from a short code address that did not accept replies) confirming - including one at 07:34 on a Saturday. A further text message on the day asking me to confirm by phone, so I did. On arrival at the property five mins before the appointment, nobody there. Knocked on the door, nothing. Waited for fifteen minutes, nothing. Phoned the office several times, nothing but a message effectively saying "we're too busy to answer" and not accepting messages. Gave up and left. On contacting them later rather than an apology they suggested I'd gone to the wrong property. I can't even process this. Absolutely clueless and completely unacceptable. If you are selling a property you might want to think of other estate agents in the area. By the way, I WAS at the correct property!

Tim Β· 20 May 2023 Β· Beresford Adams Holywell (10 Tower Gardens)

Agent replied Β· 14 June 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

We received excellent service from the team at Beresford Adams, from the initial valuation through to completion. Any queries were dealt with quickly and efficiently by the very friendly and helpful team.

Sue Β· 9 May 2023 Β· Beresford Adams Caernarfon

Agent replied Β· 23 October 2024

Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

1/5

Google

We have contacted Countrywide and have been offered Β£100. This is considered sufficient compensation for a complete lack of service and refusal to market our land which is near Porthmadog. Disappointing service to say the least. Breach of contract which Beresford Adams seem to take so lightly as to make a mockery of the sales process. AVOID.

Janet Β· 4 May 2023 Β· Beresford Adams Porthmadog (148 High Street)

Agent replied Β· 30 July 2023

Hello Janet, we're naturally sorry for any disappointment brought about by this situation. As you know we have responded separately to your concerns and explained our reasons for not being able to assist on this occasion. I hope you can understand these decisions are not taken lightly, particularly when it is felt customer expectation cannot be met as every effort is made to try to accommodate the needs of our customers. In the end we believe this was the only way forward and in the best interests of all concerned. We wish you both the very best with the sale of your land and thank you for taking the time to leave this feedback. Kind regards, Graham, Customer Relations

5/5

Google

The team at Beresford Adams, Prestatyn have helped us sell multiple properties over the years, they waste no time in getting viewings and offers on the table, The staff are a delight to deal with and super helpful, I highly recommend them and will continue to use them going forward.

Simon Β· 1 May 2023 Β· Beresford Adams Prestatyn

Agent replied Β· 30 July 2023

Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.

5/5

Google

Couldn’t recommend Beresford Adams enough. Coreen, llinca & Tracy were all so helpful. Thank you all for being so patient with us & thank you for the welcoming presents. Amazing team indeed.

Sydney Β· 1 May 2023 Β· Beresford Adams Colwyn Bay

Agent replied Β· 30 July 2023

Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

We family immigrated to the UK from Hong Kong and it was our first time in the UK. We rent our first house through Beresford Adams Sales and Letting Agents Chester, and it was thanks to her (Ms. Laura's) careful explanation and professional service that our home was able to go so smoothly. Highly recommended Highly recommended Highly recommended

Fanny Β· 1 May 2023 Β· Beresford Adams Chester (3 Friarsgate)

Agent replied Β· 30 July 2023

Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Brilliant service from first phone call to moving in ..... and after. Proffesional, friendly relaxed atmosphere. Laura and Richard could not have been more helpful. Highly satisfied with everything. Happy to reccommended to anyone. Thank you

Dave Β· 1 May 2023 Β· Beresford Adams Chester (3 Friarsgate)

Agent replied Β· 30 July 2023

Wonderful to read your 5* review and thank you for taking the time to leave our local team such brilliant comments! - Kind Regards, Scott @ Customer Care

5/5

Google

Recently moved to Chester with the help of Beresford Adams. There was a fair few in the chain and the process came with its problems as it usually does. Beresford Adams however we're absolutely brilliant, they made sure they did as much as they could to keep me in the loop with the various ongoings. As I was not currently in Chester, this was really helpful and even gave me a welcome box when I finally got the keys. Really nice pleasant company to work with. Thanks again.

Toby Β· 1 May 2023 Β· Beresford Adams Chester (3 Friarsgate)

Agent replied Β· 30 July 2023

Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

Couldn’t recommend Beresford Adams enough. Coreen, llinca & Tracy were all so helpful. Thank you all for being so patient with us & thank you for the welcoming presents. Amazing team indeed.

Ben Β· 30 April 2023 Β· Beresford Adams Colwyn Bay

Agent replied Β· 25 March 2024

Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

First property we viewed, arranged for us to meet with in branch finance advisor, 10 weeks later completed on the house. Couldn’t recommend more, easy smooth process with good communication. Thanks again.

Jessica Β· 18 April 2023 Β· Beresford Adams Mold (The Cross)

Agent replied Β· 30 July 2023

Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations

5/5

Google

First property we viewed, arranged for us to meet with in branch finance advisor, 10 weeks later completed on the house. Couldn’t recommend more, easy smooth process with good communication. Thanks again.

Jessica Β· 15 April 2023 Β· Beresford Adams Lettings

Agent replied Β· 15 June 2024

Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations

5/5

Google

We purchased a house from Beresford Adams in Mold in March. The whole exprerience was quick & suprisingly easy (compared to other estate agents who we found distracted and at times disinterested) Our dealings were with Joe, a v helpful and friendly chap, who gave 100% to delivering the best service to us. His communication between both us & the sellers was amazing. Recommend him to anyone looking to sell or buy.

Janet Β· 13 April 2023 Β· Beresford Adams Mold (The Cross)

Agent replied Β· 30 July 2023

Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Really good service, I recently rented My property with them. They handled the renting process professionally. Really happy with the service. Would recommend without hesitation.

Randy Β· 1 April 2023 Β· Beresford Adams Wrexham (53 Hope Street)

Agent replied Β· 30 July 2023

Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Beresford Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Beresford Adams is among EA Masters 2026 winners.

Source: Best Estate Agent Guide 2027 results, as published.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about Beresford Adams

Which Beresford Adams office has the most reviews?

Chester (1-3) has the most, with 281 reviews rated 4.3 out of 5, followed by Prestatyn with 241.

Where are the Beresford Adams offices?

The 24 Beresford Adams offices, by town:

Has Beresford Adams won any awards?

Yes. In The Trusted Agent 2026 awards, Clwyd won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent