Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 3/5
View Agentswest barn promised high profile sale that turned out to lack any credibility
Agent initial viewing of my property seemed to be enthusiastic stating great promise on customer interest & viewings, in reality this was a total pipe dream & completely false .
The facts are as follows;
I provided excellent photos, utility bills, epc certificate, all necessary info
Agent stated they had free ad space in midlands publication that had wide circulation, publication was totally unknown. to me & other residents of my Cotswolds area.
I received property brochure txt which I amended
After some weeks found the property on right move But it lacked essential pics of kitchen that is a Must to any prospective buyer. I asked them to add this element
Had one viewing in the early days of it going live ...... but since that ONE & ONLY VIEWING no feedback received.
Since then I heard from no one as to what was happening or how it was being prompted
I have NEVER RECEIVED the property brochure, have never had proof of the copy to sigh of
Was sent the brochure it appeared in (no one in my area had ever heard of this publication) & to my absolute dismay found this publication to be totally unsuitable sales property medium. Instead it will be found in doc surgerys or similar place
Never received feedback of any sort as to what how when or who wS promoting the property
In the end I cancelled agents due to there total lack of professionalism & feedback to the client
Peter · 12 September 2017 · Andrew Grant Country Homes
Agent replied · 14 September 2017
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued efforts to improve our service. We are very sorry to hear that the level of service provided has fallen short of our usual high standard and we would respectfully request the opportunity to discuss this with you and endeavour to rectify the matter in as timely a manner as possible.
Please contact us on 01905 734735, or email country.homes@andrew-grant.co.uk
Kind regards,
Andrew Grant Customer Support Team
★★★★★ 2/5
View AgentsMost staff were quite rude and abrupt
Although one member of staff was extremely accommodating and helpful, going above and beyond, there were others who were just plain rude! When we went into Andrew Grant's in Ludlow, there was one particular member of staff who was very 'snooty' and really gave us the impression that she could not be bothered to speak to us. Upon completion and collection of the keys, the office was busy, I was abruptly told to take a seat (by said member of staff) and another staff member gestered to other customers who walked in that she could not help them because she was doing something on the computer! That's pretty poor service in my opinion.
Also, as a very excited buyer, I experienced a serious anti-climax when I collected my keys. It was a time for celebration. The lady who dealt with me was polite enough but really it was very disappointing! We had just spent £281,000!
Jo · 12 September 2017 · Andrew Grant Ludlow
Agent replied · 14 September 2017
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued efforts to improve our service. We are very sorry to hear that the level of service provided has fallen short of our usual high standard and we would respectfully request the opportunity to discuss this with you and endeavour to rectify the matter in as timely a manner as possible.
Please contact us on 01584 877778, or email ludlow@andrew-grant.co.uk
Kind regards,
Andrew Grant Customer Support Team
★★★★★ 5/5
View AgentsThe perfect agent
The team atAndrew Grant were the most courteous, polite, efficient and supportive agents. They assisted us all the way with our sale and purchase and were always on hand to answer any queries.
John · 12 September 2017 · Andrew Grant Worcester (Cupola Court)
Agent replied · 13 September 2017
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued effort to improve our service.
If we can be of any help to you with your present or future property requirements, please don’t hesitate to contact us on 01905 734734, or email worcester@andrew-grant.co.uk
Many thanks again from all at Andrew Grant Worcester Branch.
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 5/5
View AgentsExcellent in every aspect
We found Andrew Grant to be excellent in everything they did from keeping us informed about everything they were doing to sell the property and also just to see if we had any questions
Mary · 12 September 2017 · Andrew Grant Droitwich
Agent replied · 19 September 2017
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued effort to improve our service.
If we can be of any help to you with your present or future property requirements, please don’t hesitate to contact us on 01905 771124, or email droitwich@andrew-grant.co.uk
Many thanks again from all at Andrew Grant Droitwich Branch.
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 5/5
View Agentspotential seller
I recently had my house valued by Amy Lewis from Andrew Grant, the Pershore office a few month back. Jessica Holley booked the appointment and was very helpful in organising the market appraisal. They came across very professional, friendly and when I am ready to sell my property I shall definitely be back in contact with themn. Thank you
Pat · 6 September 2017 · Andrew Grant Pershore
Agent replied · 13 September 2017
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued effort to improve our service.
If we can be of any help to you with your present or future property requirements, please don’t hesitate to contact us on 01386 554031, or email pershore@andrew-grant.co.uk
Many thanks again from all at Andrew Grant Pershore Branch.
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 5/5
View Agentsunusual need, strong help
Coming from abroad, we were looking for a house to let, quickly, without the usual references ready. Thanks to A. Grant team, we could quietly solve in time any paperwork challenges, to allow us to enjoy this nice house which meets our expectations. . Thanks Andrew Grand Henley´s team for the help, flexibility, listening,
SK · 5 September 2017 · Andrew Grant Henley-in-Arden
Agent replied · 13 September 2017
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued effort to improve our service.
If we can be of any help to you with your present or future property requirements, please don’t hesitate to contact us on 01564 794155, or email henley@andrew-grant.co.uk
Many thanks again from all at Andrew Grant Henley Branch.
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 5/5
View AgentsExcellent service
After renting from not the best estate agent previously it was lovely to deal with Shelley at your Redditch branch! She helped us through the whole process and no question or ask was too much for her. She made the whole process enjoyable and not stressful! Everything ran smoothly to the run up of us collecting the keys! Shelley is a credit to your branch and even your company!! Thanks so much shelley!
Charlotte · 2 September 2017 · Andrew Grant Redditch
Agent replied · 13 September 2017
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued effort to improve our service.
If we can be of any help to you with your present or future property requirements, please don’t hesitate to contact us on 01527 66161, or email redditch@andrew-grant.co.uk
Many thanks again from all at Andrew Grant Redditch Branch.
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 5/5
View AgentsGreat Service
I walked into the Pershore office a few months ago and came across Jessica who was very helpful. She put me in touch with a company who had helped me sort out my mortgage, she was very helpful in explaining the sales process, especially with being a first time buyer.
Anonymous · 31 August 2017 · Andrew Grant Pershore
Agent replied · 13 September 2017
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued effort to improve our service.
If we can be of any help to you with your present or future property requirements, please don’t hesitate to contact us on 01386 554031, or email pershore@andrew-grant.co.uk
Many thanks again from all at Andrew Grant Pershore Branch.
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 5/5
View AgentsExcellent Courteous and Professional person.
We were very happy with the the dealings we had with Debbie Goodworth we found her to be very professional indeed., nothing was too much trouble she helped us every step of the way . Thank you Debbie . We would be very happy to come back to you in future . Kind regards from Jan & Don Mitchell ( Redditch )
Jan · 31 August 2017 · Andrew Grant Henley-in-Arden
Agent replied · 13 September 2017
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued effort to improve our service.
If we can be of any help to you with your present or future property requirements, please don’t hesitate to contact us on 01564 794155, or email henley@andrew-grant.co.uk
Many thanks again from all at Andrew Grant Henley Branch.
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 5/5
View AgentsLovely service and very friendly
Very friendly service kept us well informed on everything couldn't ask for more
Melanie · 31 August 2017 · Andrew Grant Pershore
Agent replied · 13 September 2017
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued effort to improve our service.
If we can be of any help to you with your present or future property requirements, please don’t hesitate to contact us on 01386 554031, or email pershore@andrew-grant.co.uk
Many thanks again from all at Andrew Grant Pershore Branch.
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 5/5
View AgentsAndrew Grants staff
It is very simple,my dealings have been with Helen Beeson who has proved to be helpful and professional and nothing is to much trouble which has encouraged me to recommend colleagues who have subsequently sold their properties through Andrew Grant and have been very happy .
Anthony · 30 August 2017 · Andrew Grant Stratford-upon-Avon
Agent replied · 13 September 2017
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued effort to improve our service.
If we can be of any help to you with your present or future property requirements, please don’t hesitate to contact us on 01789 294444, or email stratford@andrew-grant.co.uk
Many thanks again from all at Andrew Grant Stratford Branch.
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 5/5
View AgentsRenting my home in two days !!
Debbie has been absolutely amazing she rented my home out within two days of being advertised .
I think her warm friendly manner helped move things quickly .
Her professionalism is exemplary even walking the prospective tenant to to the high street pointing out restaurants shops etc.
Josh also was very helpful when Debbie was unavailable ..
Maxine · 30 August 2017 · Andrew Grant Henley-in-Arden
Agent replied · 13 September 2017
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued effort to improve our service.
If we can be of any help to you with your present or future property requirements, please don’t hesitate to contact us on 01564 794155, or email henley@andrew-grant.co.uk
Many thanks again from all at Andrew Grant Henley Branch.
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 5/5
View AgentsLara Payne -Office Manager Droitwich
Lara Payne has given me fantastic advice with regards to information on the selling of my property. This has been especially helpful and appreciated due to the nature of the grounds of the sale. I felt very confident and assured by Lara's advice, and shall be recommending her to friends and family in the future.
Katie · 30 August 2017 · Andrew Grant Droitwich
Agent replied · 13 September 2017
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued effort to improve our service.
If we can be of any help to you with your present or future property requirements, please don’t hesitate to contact us on 01905 771124, or email droitwich@andrew-grant.co.uk
Many thanks again from all at Andrew Grant Droitwich Branch.
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 5/5
View AgentsSale of house
Customer service was excellent. Always positive & seemed genuinely happy to help.
Support was there from start right to the end.
I don't have a negative word to say, would definitely recommend.
Special thanks to Nick at the Stourbridge office. Our completion was less than smooth due to issue's with solicitors but Nick determined to make it happen and it did.
Sonya · 30 August 2017 · Andrew Grant Stourbridge
Agent replied · 13 September 2017
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued effort to improve our service.
If we can be of any help to you with your present or future property requirements, please don’t hesitate to contact us on 01384 370232, or email stourbridge@andrew-grant.co.uk
Many thanks again from all at Andrew Grant Stourbridge Branch.
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 5/5
View AgentsHelpful, friendly and informative
Really positive experience with all the staff we have interacted with - 3 in total - Georgina, Lara and I don't remember the third lady's name - apologies!
From the get go, Georgina was really helpful in establishing our needs and preferences and then arranging our viewing and second viewing for the property which we now have an offer accepted on.
All the staff have been very friendly and helpful and have been very informative which was really helpful to us as first time buyers.
Thank you to all the team.
Amy · 25 August 2017 · Andrew Grant Droitwich
Agent replied · 30 August 2017
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued effort to improve our service.
If we can be of any help to you with your present or future property requirements, please don’t hesitate to contact us on 01905 771124, or email droitwich@andrew-grant.co.uk
Many thanks again from all at Andrew Grant Droitwich Branch.
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 5/5
View AgentsExcellent service
I'm so glad I decided to use Andrew Grant when selling my first property. They were extremely professional, efficient and fully understood my needs . Special thanks to Lara Payne who was happy to answer all my questions and kept me fully up to date throughout. Would highly recommend
Caitlin · 23 August 2017 · Andrew Grant Droitwich
Agent replied · 30 August 2017
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued effort to improve our service.
If we can be of any help to you with your present or future property requirements, please don’t hesitate to contact us on 01905 771124, or email droitwich@andrew-grant.co.uk
Many thanks again from all at Andrew Grant Droitwich Branch.
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 5/5
View AgentsQUALITY SERVICE FROM DROITWICH OFFICE
My property sale has been handled swiftly,efficiently and professionally . From my initial enquiry I have been treated courteously and respectfully. My thanks go to Lara Payne who was very accomplished in her knowledge of the market situation, and I was confident that her approach to my sale would lead to a positive outcome.
Communication from both Lara and Georgina Bushell has been excellent. Both ladies are a credit to Andrew Grant.
Keith · 19 August 2017 · Andrew Grant Droitwich
Agent replied · 30 August 2017
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued effort to improve our service.
If we can be of any help to you with your present or future property requirements, please don’t hesitate to contact us on 01905 771124, or email droitwich@andrew-grant.co.uk
Many thanks again from all at Andrew Grant Droitwich Branch.
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 5/5
View AgentsFantastic service very very good
We are possibly looking to move we approached Andrew Grant Droitwich they were fantastic if we decide to move I will go with Droitwich Branch Andrew Grant they offered us several property's but we are not ready yet .The girls were very good
Richard · 17 August 2017 · Andrew Grant Droitwich
Agent replied · 30 August 2017
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued effort to improve our service.
If we can be of any help to you with your present or future property requirements, please don’t hesitate to contact us on 01905 771124, or email droitwich@andrew-grant.co.uk
Many thanks again from all at Andrew Grant Droitwich Branch.
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 5/5
View AgentsOur purchase made easy
After debating too buy a property rather than rent again, we took the plunge and did!! Lara and Georgina were spot on and helped us from start to completion! I would highly recommend buying a house through Andrew Grant in Droitwich
Sara · 16 August 2017 · Andrew Grant Droitwich
Agent replied · 30 August 2017
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued effort to improve our service.
If we can be of any help to you with your present or future property requirements, please don’t hesitate to contact us on 01905 771124, or email droitwich@andrew-grant.co.uk
Many thanks again from all at Andrew Grant Droitwich Branch.
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 5/5
View AgentsExcellent, knowledgeable and great service
I had my house valued by Lara Payne from the Droitwich office. She was punctual and efficient. She gave me all the details I would need and a detailed guide of the house price to sell for and why. She was very knowledgeable and obviously knows her field very well. Whenever I need an estate agents they'll be the first place I'll go thanks to Lara.
Stuart · 15 August 2017 · Andrew Grant Droitwich
Agent replied · 30 August 2017
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued effort to improve our service.
If we can be of any help to you with your present or future property requirements, please don’t hesitate to contact us on 01905 771124, or email droitwich@andrew-grant.co.uk
Many thanks again from all at Andrew Grant Droitwich Branch.
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 5/5
View AgentsShelley Wootton and team
We recently brought a house in Inkberrow through Andrew Grant's in Redditch.
Shelley and her team gave us as buyers an outstanding service.. They explained all steps of the buying process in clear detail that we understood.
Shelley and her team responded to every question we had during the buying process. They also replied to every email and phone call promptly.
In our view Shelley and her team are a group of professional staff that any buyer could trust.
Next time we buy and sell a house we will certainly consider using Andrew Grant as our Estate Agent.
Thank you,
Brendan and Lisa.
Brendan · 15 August 2017 · Andrew Grant Redditch
Agent replied · 30 August 2017
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued effort to improve our service.
If we can be of any help to you with your present or future property requirements, please don’t hesitate to contact us on 01527 66161, or email redditch@andrew-grant.co.uk
Many thanks again from all at Andrew Grant Redditch Branch.
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 5/5
View AgentsGreat service
When looking to buy my first home, I received great service and sound advice from Lara, she really put my mind at ease about the process. Great communication and I would not hesitate in recommending Lara and Andrew Grant Droitwich
Emily · 10 August 2017 · Andrew Grant Droitwich
Agent replied · 15 August 2017
"Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued effort to improve our service.
If we can be of any help to you with your present or future property requirements, please don’t hesitate to contact us on 01905 771124, or email droitwich@andrew-grant.co.uk
Many thanks again from all at Andrew Grant Droitwich Branch.
Kind regards,
Andrew Grant Customer Support Team. "
★★★★★ 4/5
View AgentsSo far, so very good!!
From the beginning Amy was very friendly, helpful and professional during the valuation and listing stage. Any calls into the office have been answered quickly, they are always friendly and helpful. Lots of viewings and always a text and email to confirm these, and cannot fault Chloe or Jessica for their continued updates and help.
They were all a great support when sadly our buyer pulled out (No fault of Andrew Grant) and got straight back onto marketing our property and arranging further viewings.
We are still selling and hope for a new buyer soon, and so far throughout the process we can't fault the service from Amy and her great team!
Jon · 9 August 2017 · Andrew Grant Pershore
Agent replied · 16 August 2017
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued effort to improve our service.
If we can be of any help to you with your present or future property requirements, please don’t hesitate to contact us on 01386 554031, or email pershore@andrew-grant.co.uk
Many thanks again from all at Andrew Grant Pershore Branch.
Kind regards,
Andrew Grant Customer Support Team
★★★★★ 5/5
View Agents14 Worcester Road, great service
Jesicca was professional, informed and available to answer all our questions.
We appreciate all her help in finding our first home in the UK.
Colin · 9 August 2017 · Andrew Grant Pershore
Agent replied · 16 August 2017
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued effort to improve our service.
If we can be of any help to you with your present or future property requirements, please don’t hesitate to contact us on 01386 554031, or email pershore@andrew-grant.co.uk
Many thanks again from all at Andrew Grant Pershore Branch.
Kind regards,
Andrew Grant Customer Support Team
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