Andrew Grant reviews in Worcester, Pershore, Droitwich and 10 more

★★★★★ 5/5

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Mad House sale

Excellent team, under Stuart Bass, who worked extremely hard ( over a 15 month period through difficult circumstances caused by our buyers!) Andrew grant were very professional and finally achieved the sale that we had hoped for. .Matt Kent who was the agent who dealt with both our sale & purchase worked his "socks off" and my wife and I cannot praise him enough, well done Matt. I would definitely recommend Andrew Grant, Malvern Branch, Estate Agents for both selling & buying property through them.

Donald · 7 December 2017 · Andrew Grant Malvern

★★★★★ 1/5

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Terrible service - ruined our first house experience

Terrible service - we were mis sold our house and told there was no chain but 5 weeks in we found out that actually there was! Poor communication and they ruined the day of completion with a rude phone call from the estate agent when we had a problem with the home we moved into. When we actually picked up the keys we weren't asked for ID or wished well with our move - very cold experience - have warned all family and friends to stay away.

Luke · 4 December 2017 · Andrew Grant Droitwich

★★★★★ 5/5

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1st class service-the malvern team gave our sale 100% effort-

Matt/Stewart /Hannah (due to problems at bottom of chain) had to work extremely hard over a lengthy period to realise our sale--kept us fully informed and were true professionals throughout --

William · 4 December 2017 · Andrew Grant Malvern

★★★★★ 5/5

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Excellent friendly service

We found the staff excellent during our recent purchase of our property, they displayed a friendly & professional attitude, we would highly recommend them as our choice of agent to handle a sale or purchase of a property, a special thanks goes out to Jane at their Ludlow branch for her extreme help within the purchase.. Malcolm & Alice Shea,

Malcolm · 4 December 2017 · Andrew Grant Ludlow

★★★★★ 5/5

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Calm, friendly, plesant and a;ways on the ball

Jessica Holley has battled against solicitors who are often not up to speed with the transactions required in todays market. She has pushed for the completion of the sale and has met delay after delay. Jessica has always kept us informed as to the latest situation.

David · 3 December 2017 · Andrew Grant Pershore

★★★★★ 5/5

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Made it easy for me

Thanks A lot for the help!! Helen was very helpful. Never used an estate agent before but Helen made it easy for me. Especially when I was trying to organise it around work. Very professional and straight forward service thanks very much hope to do more business in the future

Mike · 30 November 2017 · Andrew Grant Stratford-upon-Avon

★★★★★ 1/5

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Really let down customer

After deciding to move away from my bristol to what I thought would be a happy life in the Cotswolds with my young daughter , I am currently forced to live in a b&b after completing on a property this Monday through andrew grant. I've been greeted with no hot water or heating and now found out today that I have a completely condemed boiler and an unsafe environment for my daughter . An error message was pointed out to TWO andrew grant employees verbally and on e mail prior to completing and asked them to get it looked at . This was never done and they are now trying to not take any responsibility for this huge lack of professionalism and potential risk I've placed my family in . This dream move is now a nightmare and I cannot believe ethically accompany of this size will not rectify their mistakes . Certainly not a company I would recommend . In my many many years of purchasing , this has got to be the worst experience I've ever had .

Elizabeth · 23 November 2017 · Andrew Grant Country Homes

★★★★★ 1/5

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Dishonest and unethical

An excellent example of good old fashioned slimy estate agents, thankfully a dying breed now. Push their 'modern auction', which is actually just a way of tripling their fees. One particular agent lied to the vendor's solicitor, saying I had pulled out of a purchase when in fact I had refused to accept their change of sale type and demand of £5000 to proceed. I asked twice on the phone what this payment was, and he pretended not to know. Claimed that the massively increased agent's fee hadn't affected his advice to the vendor. Needless to say, their completion was held up as their next buyer took much longer than we did to exchange contracts, and I bet they didn't pay as much either! Only winners were Andrew Grant. Go elsewhere if you want an honest agent. I would expect the same empty response as you've put on my Google review; you can ask the vendor's solicitor why they told my solicitor they thought I'd pulled out, and then ask Duncan Saunders why he has failed to respond to my request for him to deny that he said this. I find it hard to see sincerity in your offer to discuss, as you have my contact details. You obviously don't intend to do anything about this, just weak public platitudes in response to a negative review.

Chris · 19 November 2017 · Andrew Grant Country Homes

★★★★★ 5/5

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Best available local Estate Agent

Excellent initial contact for valuation & description of complete Services offered. We were professionally advised as to Guide Price, also the viewing service was realistic & suited our own needs. The Presentation of the house details, especially the photographs, were of a high standard. We were kept up-to-date with viewing appointments and advised clearly of realistic offers. An excellent service was offered throughout the selling period.

Alistair · 14 November 2017 · Andrew Grant Malvern

★★★★★ 4/5

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I felt listened to

Nick was my main point of contact and I would call regularly chasing for updates and never felt that I was ‘putting him out’. He was polite and friendly and always kept me up to date promptly. Thank you, Nick!

Debbie · 13 November 2017 · Andrew Grant Stourbridge

★★★★★ 5/5

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Fantastic Estate Agents!

Andrew Grant are an excellent professional Esate Agents who dealt with my partner and I very professionally and fast! They were always happy to answer any queries and guide us in choosing our perfect home.

Hannah · 8 November 2017 · Andrew Grant Stratford-upon-Avon

★★★★★ 5/5

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An Agency for those with 'old fashioned values'

Andrew Grant, in particular Stuart Bass, put a human perspective on what turned out to be the most traumatic of times for us. Our property was a Probate sale, and with that came the whole spectrum of bereavement emotions that made the dismantling of our family home extremely taxing. Stuart was considerate and supportive. The fact that the initial chain collapsed, due to problems further down the line, only prolonged the stress and it was some time before the last offer eventually reached Completion. Now that it is over, I can say that Stuart acted in the most gentlemanly fashion - unlike some of the other agents we met - over what turned out to be a very long period of time. At my time of life - and I am sure there must be so many people of my age who like me, enter the world of Estate Agents. For us, this moment is crucial and is often about providing for the last part of our lives. Unlike younger folk who have the potential of future earnings, if it goes wrong, the situation is un-retrievable. My generation has a legacy of the old-fashioned principles; that of kindness, a straightforward approach and decency, only to find that these values no longer seem to apply to the practice of so many Estate Agents. However, I can personally testify to Stuart Bass being an exception to this trend and would therefore recommend Andrew Grant (Malvern) to all..

Stephanie · 3 November 2017 · Andrew Grant Malvern

★★★★★ 5/5

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Supportive and caring for elderly client

From the onset of my mother's house sale the staff at Andrew Grant Worcester were courteous, caring and professional. They all tried to make my mother's ordeal of the sale of her family home that she had resided in for 47 years as pleasant as possible. Always accompanying viewings so that my mother felt comfortable and safe. Communication was excellent. Staff were efficient, reliable and friendly . What else could you ask for! Thank you!

Marina · 26 October 2017 · Andrew Grant Worcester (Cupola Court)

★★★★★ 5/5

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just as it should be

Excellent service. They know what they're doing. and they are very good at it. .All of the AG staff that we came across in the Worcester branch were highly professional and had the key skill - an ability to deal with people in a friendly but competent way which moved our sale on. When we rang, the phone was answered promptly and efficiently; when we left a message out of hours there was a quick response to our question; there were phone calls from our AG contact Tina to check with us when our purchasers remembered that they had to sort out a mortgage - after we had arranged a completion date with them. Good stuff all round; highly recommended.

Donald · 26 October 2017 · Andrew Grant Worcester (Cupola Court)

★★★★★ 5/5

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Service over and beyond

Hayley did so much to ensure our sale went through successfully, even going out to see our buyers who had not moved in 40 years and were totally unsure of the process. She also helped immensely in "chivvying" on Solicitors who were complacent to say the least. I'm sure the sale would not have happened without her efforts and those of all others at the Hereford branch.

Patrick · 25 October 2017 · Andrew Grant Hereford

★★★★★ 5/5

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Excellent Service

Julie, Jane and Magi were very friendly, efficient and courteous during the handling of the sale of our property. We were kept well informed at every stage of the sale and we would highly recommend the Ludlow branch to anyone who is considering selling their property. I&D

Ian · 20 October 2017 · Andrew Grant Ludlow

★★★★★ 5/5

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Selling and purchasing two properties

I have been in the process of selling and purchasing my home and I am very grateful to Nick Lawton from Stourbridge and Andrew Grant conveyancer Sunit Minstry for their professional guidedance throughout this experience and I cannot thank them both enough for their patience and help in making this a pleasurable experience as they took all the stress away from me. Please pass on my grateful thanks to them both. Yours sincerely Veronica Kumeta.

Veronica · 18 October 2017 · Andrew Grant Stourbridge

★★★★★ 5/5

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We chose Andrew Grant to sell our house in Bromsgrove after speaking with a number of agents. Jayne gave us clear, concise advice & costings and was very helpful, keeping us up to date and chasing various parties on our behalf.

Jennifer · 5 October 2017 · Andrew Grant Bromsgrove (44 High Street)

★★★★★ 5/5

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Excellent follow up & execution.

In the purchase of Woodside via Andrew Grant (Jenny), they were more than supportive when pushing the completion over the finish line. Going above and beyond to give a seamless purchase/sale. Just what you need when buying a property. Many Thanks Paul & Patrycja Hand

Paul · 29 September 2017 · Andrew Grant Droitwich

★★★★★ 5/5

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Very smooth service

I thought selling my late father's house while living 150 miles away would be difficult, but Andrew Grant made it easy. They found a buyer at asking price within a week of going on the market and smoothed the process to completion. Many thanks to Lara at the Droitwich office for her patience and hard work!

Julian · 16 September 2017 · Andrew Grant Droitwich

★★★★★ 5/5

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Very professional,helpful & at the same time very approachable

Rating only, no written review.

Louis · 14 September 2017 · Andrew Grant Pershore

★★★★★ 2/5

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Did not provide essential documents as promised.

They agreed as part of the purchase agreement to provide drawings against the planning permission, by obtaining these from the Vendor. Stating this would not be an issue. Chasing this on numerous occasions over several months, the drawings were never provided, even though promised every time they were chased. The result of this causing us delays & additional costs in trying to get around the problem this created, when attempting to start the building works against the planning permission (with no full technical drawings provided as promised).

Debbie · 13 September 2017 · Andrew Grant Country Homes

★★★★★ 5/5

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I have only been with Andrew Grant (Pershore) for a couple of weeks. I have nothing but praise for them. Communication is excellent. Definetly a first class.service. I would definetly recommend to others..

Suzanne · 13 September 2017 · Andrew Grant Pershore

★★★★★ 5/5

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Excellent service on every level

Andrew Grant country homes offered an outstandingly professional and supportive service on every level.. I would recommend them highly.to sellers and buyers as it appears tome the staff go beyond the call of duty to be helpful and accommodating to all their customers..

Amanda · 12 September 2017 · Andrew Grant Country Homes