Trusted Agent profile
Verified
★★★★★
796 reviews across 15 offices and 3 platforms
Andrew Grant has 796 reviews across 15 offices (Worcester, Worcester, Pershore, Droitwich, Stourbridge, Redditch, Malvern, Solihull, Bromsgrove, Ludlow, Henley-in-Arden, Stratford-upon-Avon, Kidderminster, Bromsgrove and Hereford) and three platforms, rated 4.6 out of 5 overall. Andrew Grant has the most, 488. Checked 9 October 2026.
398
Reviews on Google
All 15 offices
48
Reviews on Facebook
All 15 offices
350
Reviews on View Agents
All 15 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Andrew Grant, in particular Stuart Bass, put a human perspective on what turned out to be the most traumatic of times for us. Our property was a Probate sale ...Read all 143 from sellers
Really positive experience with all the staff we have interacted with - 3 in total - Georgina, Lara and I don't remember the third lady's name - ...Read all 72 from buyers
We were new Landlords and going to be living abroad, so we were a little apprehensive. We need not worry as the service that has been provided by everyone in ...Read all 36 from landlords
For more than 2 years now, I have been living as a tenant at a property managed by Leanne and I couldn't be happier or more satisfied because in the last 2 ...Read all 62 from tenants
Andrew Grant's 15 offices, most reviewed first. Each has its own page.
Trusted Agent 2026 results for Andrew Grant. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThank you for a very polite, professional approach, everything was sorted from start to completion. Special thanks to Andrew and Louise for all their help and assistance with regular updates. Thank you. William Cotter
Thank you William. We are pleased that Andrew and Louise’s regular updates and professional approach helped guide your property transaction smoothly from beginning to completion.
5/5
GoogleI’ve had a great experience with Andrew Grant. My property was marketed quickly and efficiently with wonderful photos! I'm particularly pleased with my agent, Emily. She has been professional, patient, and supportive throughout my rental journey. Emily is always approachable and reliable, and she does a fantastic job looking after both me and my tenants. We had a few teething problems with the property, but Emily handled everything quickly and efficiently, giving me real peace of mind. Overall, very happy with Andrew Grant Letting and extremely grateful for Emily’s ongoing help and dedication.
Lovely to hear this Helen. Emily will be pleased that her patient and supportive approach, along with the efficient marketing of your rental property, provided reassurance for both you and your tenants and helped resolve early issues quickly.
5/5
GoogleI have been extremely pleased and grateful for all the help and advice I was given over the protracted sale of my property. This was in no way due to Andrew Grant but it was a very stressful year of endeavouring to negotiate the purchase of a property. I would like to thank all the staff who have in anyway helped me. However, I would like to mention Louise Jones who helped me greatly. I could not have received better help and advice than that given to me by Louise. Thank you Louise. At the end of this rather difficult experience of purchasing a property I am now very happy and settled and glad that I chose Andrew Grant Estate Agency. Yours sincerely G H Askew (Rev Mrs)
Thank you for your thoughtful feedback Rev Askew. We are pleased that the team were able to support you throughout the protracted sale of your property and that Louise’s guidance and reassurance made such a difference during a challenging period. It is wonderful to hear you now feel settled and happy with the outcome.
3/5
GoogleTold me I hadn't paid rent when I actually did. Your departments need to communicate with each other. That being said you have sorted out property issues in good time.
5/5
GoogleRating only, no written review.
Thank you for your rating Wendy. We are pleased to know you had a positive experience with our professional property service.
5/5
GoogleVery good service. Professional and very friendly and helpful. Thank you very much for all your help and support.
We appreciate your kind words and are pleased you found our service professional and supportive. Our team always aims to provide friendly guidance throughout the property process.
5/5
GoogleSold our cottage in record time. Couldn’t fault the Andrew Grant team from valuation to completion. Annabel Mackereth was professional, energetic and supportive and the office support was excellent. What a team! I have recommended Andrew Grant to everyone I know.
Great to hear this Madeleine. Annabel and the team will be delighted that their professional and energetic approach helped sell your cottage so swiftly, and we appreciate your recommendation to others seeking estate agency support.
5/5
GoogleFrom the beginning to the end of the process of moving from Rugby to Worcester, the staff at Andrew Grant were attentive, efficient, excellent at communication, especially we valued the extra lengths that Louise James went to in assisting …
We are grateful for your kind words Mick and Chris. Louise and the wider team will be pleased their communication and support helped your move from Rugby to Worcester feel well managed throughout, particularly when coordinating between vendors and solicitors.
5/5
GoogleAll the staff at Andrew Grant worked tirelessly and with professionalism throughout the recent sale process. Queries were answered promptly and information and reassurance were provided at every stage. Special mentions to Tonia Millard and …
Your thoughtful feedback is much appreciated Louise. It is wonderful to hear that Tonia and Guy provided such attentive support throughout your property sale and that the team’s prompt communication helped keep everything on track from start to finish.
5/5
GoogleWe recently purchased our first home through Andrew Grant and had the best experience. Our 5* review is predominantly aimed at Louise who helped us from the start, and was consistently on hand to answer my many emails! We were kept well …
Lovely to hear this Nadia. Louise will be delighted that her consistent updates and support helped make your first home purchase such a positive experience from beginning to end.
5/5
GoogleFabulous staff who were incredibly helpful and efficient. They rented out our property so effectively, with adverts, tenant reference checks, inventory and contracts all drawn up very quickly. They were great at keeping us updated every step of the way. Will and Louisa provided an excellent service.
Thank you Siobhan. It is great to hear that the team managed your lettings process so efficiently and that Will and Louisa kept you well updated while handling the marketing and tenant checks with care.
5/5
GoogleReally helpful and experienced team who worked tirelessly on a lengthy and contracted house sale in difficult market conditions to obtain a satisfactory result for their client
Grateful for your comments Richard. It is encouraging to know the team’s experience and persistence helped navigate a contracted sale in challenging market conditions to reach a satisfactory outcome for the client.
1/5
GoogleDO NOT BUY A HOUSE FROM ANDREW GRANT!! They take deposits to accept your offer and then you are basically held to ransom by your seller and you are forced to go along with the seller otherwise you won’t get your money back if you back out even though there t&c’s say it would be, they will not give you your money back!! I would go to seller directly and avoid andrew grant estate agents at all costs!!
We don’t have any record of this buyer and having reached out to them in this forum, have had no response and therefore no opportunity to address this complaint directly, if it is from a genuine buyer. Less than 1% of our buyers take issue with our reservation fee which was introduced as a result of certain unscrupulous buyers committing to buy more than one house or playing the market, only to pull out at the last moment. This is often after many months by which time vendors have spent much time, energy and money preparing for their move. Purchases can fail for a number of legitimate reasons such as a failed survey, title defects etc and a full refund is made under these circumstances as it is when a sale completes. Under our latest terms, the vendor has additional responsibilities to a buyer once the reservation fee has been paid, reducing the risk of the buyer losing the purchase.
5/5
GoogleCharlie Lewis came to the bungalow twice to discuss our rent review. He has excellent customer service skills and he was very helpful through the whole process and made us feel like a valued tenant. Thank you Charlie.
Thank you Jean. Charlie will appreciate your comments, and we are glad his clear communication and support during the rent review helped you feel well looked after within our lettings service.
4/5
GoogleRating only, no written review.
Thank you for your rating Tony. We are pleased to know you had a positive experience with our estate agency service.
5/5
GoogleOur experience of Andrew Grant was very positive, non pushy and fair agents trying to get a win win for both sides. Annabel Mackereth and Tara Graham were especially good in our eyes and both helped achieve a good outcome. Professional and competent.
It is great to hear this Jack. Annabel and Tara will be pleased that their professional and fair approach helped guide the sale to a balanced and positive result for everyone involved.
1/5
GoogleMe and my partner had a negative experience with Andrew grant over a period of time. Very pushy, causing confusion over emails and extremely rude over the phone from the sales progression team. After agreeing a price they then ‘changed the … More
5/5
GoogleExcellent service and very friendly staff. Very quick to respond to messages and queries. I would highly recommend them.
5/5
GoogleThe service we received from Tonia & Justin was excellent! Justine enabled us to view the property when was convenient, which was very important as we were travelling down from Scotland & again when we came for a second viewing. Tonia … More
5/5
GoogleI recently let a property through Andrew grant and had the pleasure of dealing with Charlie throughout the process. He was professional, efficient and kept everything running smoothly from start to finish. The whole experience was straightforward and stress free - highly recommend.
5/5
GoogleHi Tonia was fantastic in all the services she provided
5/5
GoogleMy partner and I have recently purchased our first home through Andrew Grant and can’t thank them enough for making the process as smooth and as stress free as possible.They supported us and met our every need to ensure the sale was … More
5/5
GoogleWe have recently purchased a property through Andrew Grant. From the initial viewing to completion Andrew Grants team were courteous and professional. Louise was constantly on hand to deal with any questions or queries we had. Louise was … More
5/5
GoogleGreat service from Andrew Grant with regards our recent sale. In particular, Louise Jones kept us regularly up-dated and was constantly chasing the purchaser’s legal adviser which resulted in a quick exchange and completion. Thank you.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Andrew Grant has 796 reviews across its 15 offices, rated 4.6 out of 5 overall: 398 on Google, 48 on Facebook, 350 on View Agents. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Andrew Grant has the most, with 488 reviews rated 4.7 out of 5, followed by Andrew Grant Country Homes with 70.
Andrew Grant, Cupola Court, Spetchley Park Estate WR5 1RS; Andrew Grant Country Homes, Cupola Court, Spetchley Park Estate WR5 1RS; Andrew Grant, 2 High Street WR10 1BG; Andrew Grant, 9 Victoria Square WR9 8DE; Andrew Grant, 5 Foster Street DY8 1EL; Andrew Grant, 18 Church Green East B98 8BP; Andrew Grant, 17 Worcester Road WR14 4QY; Andrew Grant, 163 High Street B91 3ST; Andrew Grant, 44 High Street B61 8HQ; Andrew Grant, 15 High Street SY8 1BS; Andrew Grant, 116a High Street B95 5BS; Andrew Grant, 2-3 Union Street CV37 6QT; Andrew Grant, Marlborough House, Worcester Street DY10 1EN; Andrew Grant Commercial, 44 High Street B61 8HQ; Andrew Grant, Thorpe House, 29 Broad Street HR4 9AR.
143 reviews from sellers, rated 4.8 out of 5 on average. For example, Stephanie wrote: "Andrew Grant, in particular Stuart Bass, put a human perspective on what turned out to be the most traumatic of times for us. Our property was a Probate sale ..."
72 reviews from buyers, rated 4.5 out of 5 on average. For example, Amy wrote: "Really positive experience with all the staff we have interacted with - 3 in total - Georgina, Lara and I don't remember the third lady's name - ..."
36 reviews from landlords, rated 4.9 out of 5 on average. For example, Karen wrote: "We were new Landlords and going to be living abroad, so we were a little apprehensive. We need not worry as the service that has been provided by everyone in ..."
62 reviews from tenants, rated 4.6 out of 5 on average. For example, Obianuju wrote: "For more than 2 years now, I have been living as a tenant at a property managed by Leanne and I couldn't be happier or more satisfied because in the last 2 ..."
Yes. In The Trusted Agent 2026 awards: Andrew Grant, Worcester won Trusted Agent.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.