Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleI am fuming. I moved out of a property in luton over 2 weeks ago. I am still waiting for the return of my deposit. The man dealing with the money john jennings will not answer his phone or reply to the many voicemails i have left him. They say bax payment takes 5 to 7 working days to clear yet everywhere i have researched says it takes 3 days and on the 3rd day the money is in your acc.
Gary · 30 July 2019 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied
Hello, Gary
Thank you for taking the time to give feedback. As you have discussed with both Jon and the local office previously; confirmation was received from yourself and your Landlord only 5 working days ago. It is not unreasonable for any business to have a 48 hour turnaround time. We always advised that a BACs payment takes 3, 5 working days to account for any banking delays out of our control, and have already provided the evidence needed to show the money left our account several days ago.
Kind regards, Chris
★★★★★ 1/5
GoogleStill waiting for my deposit after 2.5 months!
Andrzej · 30 July 2019 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied
Hi,
I am sorry about this, please can you send us an email with more details at customercare@countrywide.co.uk , we will be in contact as soon as possible.
Many thanks, Sarah
★★★★★ 5/5
Googlethis agency has shown its professionalism in what it does. I thank you in particular to Miss Sophie Ellingham who really helped us a lot in finding a home. Thanks Taylors
Andrei · 30 July 2019 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied
Thank you Andrei for your wonderful 5* review. I am glad that Sophie was able to help in finding you a new home. I shall pass your kind comments onwards to the whole team at Taylors in Luton. Kind regards, Scott.
★★★★★ 2/5
GoogleNot the best customer service, hard to get them to get things done
G · 30 July 2019 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied
Hello there,
I am very sorry that the service provided to you was not up to standards. It would be great to discuss this further. Please send us an email to review@countrywide.co.uk and we will be in touch as soon as possible.
Kind regards, Sarah
★★★★★ 5/5
GoogleThanks to Neil and the team, really know job
Me · 30 July 2019 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied
Thank you so much for your 5* review.
Best wishes, Lucy.
★★★★★ 1/5
GoogleDO NOT use Taylors. One of their staff wanted to buy my house, they offered under the amount valued and when someone who saw my house advertised on the web and wanted to make an offer of the full asking price they were told the house was already sold! They were immensely unprofessional and did not even bother to respond to my complaint.
Maggie · 30 July 2019 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied
Hi Maggie,
I am sorry to read that this has been your experience and I would like to assure you that we do take all complaints seriously. So that i can check our Customer Relations team had received your formal complaint, please can you e-mail me further details and the address of the property in question to review@countrywide.co.uk.
Kind regards, Scott
★★★★★ 5/5
GoogleTaylors staff were professional and customer friendly throughout the process
Gbenga · 30 July 2019 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied
Thank you for taking the time to leave us this excellent review, it's great to see that the Taylors team were once again able to provide their proven, 5* service! Best wishes, Lucy.
★★★★★ 5/5
GoogleProfessional and helpful.I would recommend them to anyone.Special mention to Richie.Thank you!
Rin · 30 July 2019 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied
Many thanks for your 5* review and recommendation. Best wishes, Tracey
★★★★★ 5/5
GoogleWould definitely recommend. Seamless service and great face to face assistance.
Matt · 30 July 2019 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied
Thank you Matt for the 5* review and recommendation.
Best wishes, Lucy.
★★★★★ 5/5
GoogleGreat service from Taylors. Especially Manchar Ali who was very helpful and friendly.
Leila · 30 July 2019 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied
Thank you Leila for the amazing 5* review.
Kind regards, Lucy.
★★★★★ 5/5
GoogleWe chose Taylors (Luton branch) after a very disappointing experience with another local estate agent 5 months wasted!
They have been friendly, professional and very helpful from the first valuation appointment, their knowledge and experience of the area and market have helped us achieve a very smooth sale. I made numerous calls to the office but every member of the team could help me. We were amazed at how may potential buyers they arranged viewings for in a difficult market, we received confimation of these by telephone or text and we always received feedback after the visit. The feedback helped us to understand the purchasers expectations and the competition in the area. They work hard to market your property and match potential purchasers. We have agreed a completion date in the next couple of days and we are delighted with the brilliant service we have received from the Luton branch, a great team!
Lin · 30 July 2019 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied
Thank you for taking the time to leave this wonderful 5* review. The team at Taylors strive to deliver a personal, professional and friendly service to its customers and ensure they provided lots of feedback and information. I will make sure your review is shared the team at the branch. Best wishes, Lucy.
★★★★★ 5/5
GoogleAll staff were professional and friendly. Outstanding customer service and would recommend them. Big thanks to Neil and his team.
Beverley · 30 July 2019 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied
Many thanks Beverley for your excellent 5* review and recommendation. It gives me great pleasure to read that once again our Taylors, Luton branch were professional and helpful especially Neil.
Best wishes, Lucy.
★★★★★ 1/5
GoogleHad worst lettings experience in life would never recommend to anyone. Their staff is very rude specially Amy!
this place has zero customer service for huge amount of fee.
Annie · 30 July 2019 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied
Good morning Annie,
Thank you very much for taking the time to leave us this feedback. I'm sorry to hear that this was your experience but I do appreciate your comments as these have been passed on to the Regional Performance Manager to address with the branch. If you would like to discuss this in more detail at all please email us at review@countrywide.co.uk
Kind regards, Lucy.
★★★★★ 5/5
GoogleI was very pleased with the service I received from Taylors. They were friendly and helpful, and efficient in moving the sale forward. Thank you.
Susan · 30 July 2019 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied
Thank you Susan for your great 5* review and wonderful words for our local Taylors team. I will make sure your kind words are made known to them.
Kind regards, Scott
★★★★★ 5/5
GoogleAs a first time buyer the guys made the whole process easy for me, kept me informed and took time to explain everything. I would definitely recommend this agency. Thanks again Taylors
Julia · 30 July 2019 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied
Thank you Julia for the 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy.
★★★★★ 5/5
GoogleI've used Taylors to sell my house in Luton and their level of service is amazing! Neil gave me regular updates and kept in the loop with sale of the property. What I found amazing was that Neil contacted me after the sale of the property took place to wish me all the best for the future, unheard of in their Industry!
Yas · 30 July 2019 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied
Thank you for your 5* review! I will, of course, make sure your kind words are made known to our local team and Regional Director. Kind regards, Scott
★★★★★ 1/5
GoogleRating only, no written review.
Leah · 30 July 2019 · Taylors Countrywide Cardiff (Unit 13)
★★★★★ 1/5
GoogleRating only, no written review.
Mathew · 30 July 2019 · Taylors Countrywide Cardiff (Unit 13)
Agent replied
I am sorry to see that you have not been happy during your experience with ourselves. Customer service is very important to us and as such I would like to invite you to tell us further about the experience so that we can understand your rating and learn from this. Please feel free to contact us directly via review@countrywide.co.uk. Kind regards, Scott.
★★★★★ 1/5
GoogleRating only, no written review.
Harley · 30 July 2019 · Taylors Countrywide Cardiff (Unit 13)
Agent replied
Thank you Harley for taking the time to leave us this rating. If you would like to provide us with further details about the service, so we can look into this, please contact me at review@countrywide.co.uk. Kind regards, Emma.
★★★★★ 5/5
GoogleRating only, no written review.
Abdullah · 30 July 2019 · Taylors Countrywide Cardiff (Unit 13)
Agent replied
Thank you Abdullah, thanks for your 5 star rating.
Kind Regards, Tracey
★★★★★ 1/5
GoogleMermaid Quay office lost all my paperwork. Failed to return calls and failed to act on promised actions. Very unreliable and unprofessional
Julia · 30 July 2019 · Taylors Countrywide Cardiff (Unit 13)
Agent replied
Dear Mrs Bowles, thank you for bringing this to our attention. We are currently liaising with the site manager to put a pack together of what you are missing from the Landlord developer pack. If there is anything further we can do to help in the future please don't hesitate to contact us at the office. Many Thanks, Branch Manager
★★★★★ 1/5
Google"LOST" all of my property documents and guarantee paperwork!! Lied to me, Gary Hancock - Branch Manager, didn't return any of my many calls. Maria Davies, told me she didn't know the contact details of the Area Manager (REALLY??) when I said I want to take my complaint to a higher level! Appalling Service, appalling customer service, Avoid!!
K · 30 July 2019 · Taylors Countrywide Cardiff (Unit 13)
★★★★★ 1/5
GoogleViewed a £750 pcm flat with Taylor's and they quoted a £622 agency fee. I have dealt with plenty of other letting agency's in Cardiff for similar flats and the most I've paid is £240 (which is obviously still quite expensive) but this price is disgusting and criminal.
Do they have set fees or do they just charge what they want?!
(Unfortunately I had to give at least one star to post this review)
LISA · 30 July 2019 · Taylors Countrywide Cardiff (Unit 13)
★★★★★ 5/5
GoogleHaving decided to rent my home out for the first time I was introduced to Maria from the Cardiff Bay office who sorted everything out for me as I work away from Cardiff. I found her to be very professional and understanding. Taylors would be first choice for anyone thinking of letting out their home as far as I'm concerned!
Edward · 30 July 2019 · Taylors Countrywide Cardiff (Unit 13)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
