Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleHarassing! 5 times they have sent us letters after we put our house on the market with another agent a few months ago. Our house SSTC 3 weeks ago. Since I received 2 letters. The last the wording in the letter I thought was rude and unprofessional “ Ive written to you 5 times and I still haven’t heard from you!” After 5 letters I thought they would of got the hint I’m not interested, and shows they don’t do their research before sending letters.
This has confirmed I would not and will not use them to sell my house in future.
Amy · 30 July 2022 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 30 July 2023
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleNot a trust agency, just arrange with one of them to visit a property. I left my house 30min early I had to take my infant with me struggle him for nothing. The agent didn't turn up, he also didn't unswer to his phone. 0 Stars for this kind of people.
Cleyden · 30 July 2022 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 30 July 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have used Taylor’s to sell my mother in law property , they have been amazing , professional and helpful . The property sold I. 2 weeks . Thank you to Darren Reynolds and Roger for all their help can wholeheartedly recommend them
Irene · 30 July 2022 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 30 July 2023
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleThe absolute worst. Disappointed I couldn't leave zero stars. They would send me eviction notices without first asking if I wanted to extend my lease. They then kept my deposit for a flat I had left absolutely spotless and for a chip in the kitchen tile that was there when I moved in. Ignored me when I appealed. Absolute crooks. Avoid at all costs.
Sarah · 30 July 2022 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 30 July 2023
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAbigail was great - fast-acting, ready to do whatever needed to be done to keep the processes involved in moving moving! After a pandemic it can be difficult to 'keep things moving' because the processes in many systems are affected by staff shortages, backlogs and delays. Taylors like everyone is dealing with this new normal and they are doing a great job to deliver brilliant customer service.
Also thank you to Alice. Alice explained everything that needed to be done. Alice got a viewing organised at high speed and in this post (mid?) pandemic climate, speed is sometimes the only way.
Robert · 30 July 2022 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 30 July 2023
Thank you so must for your wonderful 5* review of our local team. I will ensure your kind comments are known to the local team. Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleIt was a privilege to use Taylor’s MK to purchase my house . Both Elliott and Craig made the process as smooth as possible. They were professional and approachable and help and advice as necessary. I would highly recommend Taylor’s estate agent without doubt .They showed commitment to their work and to their clients . Thank you so much, very much appreciated.
Julie · 30 July 2022 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 30 July 2023
Thank you for your wonderful 5* review of our local team and glowing recommendation. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care
★★★★★ 5/5
GoogleI had an amazing experience with Taylors - and in particular Melanie and James in the lettings team. They went over and beyond to assist me in securing the rental I loved. From viewing on a Tuesday afternoon to moving in on the Friday! It was seamless, efficient and they were SO helpful and friendly. 5 Stars for sure
Paula · 30 July 2022 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 30 July 2023
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleAt first Taylor’s seemed helpful. They arranged a viewing over the phone and said they would ask the landlord if they would accept pets and that they can still arrange a viewing for us.
We did not receive any form of confirmation until my partner called up the next day to find out our viewing had not been booked on the system so they put us in for another one.
When we went to the viewing, the landlord was friendly, no issue with them. The agent gave us their card and told us to email them and that she would get back to us the next morning to fill out forms to be considered. My partner and I emailed straight away as we got home after the viewing. We didn’t receive anything from the agent the next day. My partner tried calling several times and couldn’t get through so decided to send another email.
Two days later, the agent eventually came back on email and said sorry the landlord has chosen someone. We don’t have any issue with not being chosen, we are annoyed and frustrated that the agency messed us around twice. First, messing up our viewing then giving us their card to email them to provide us forms which they did not do. They could not be bothered to reach out to us to let us know that we were not chosen and there is no need to fill out forms. We only found out because we kept on chasing.
Completely wasted our time!
Emily · 30 July 2022 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 30 July 2023
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAround a month ago I got in touch with Taylor’s looking for a place to rent. Mel dealt with me and my partner from start to finish helping us secure a lovely two bed home with a quick move in date. The service we have received from Mel and James at Taylor’s letting has been phenomenal. Their kindness and support made the move into our new rental property hassle and stress free, two things we all know moving can be. Taylor’s really went the extra mile for us! everyone we have been in contact with were extremely professional and friendly by far the best letting agents I’ve been in contact with.
Jemma · 30 July 2022 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 30 July 2023
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleRating only, no written review.
Farrukh · 30 July 2022 · Taylors Countrywide Luton (212 Marsh Road)
★★★★★ 5/5
GoogleGreat customer service.
Fast efficient and reliable.
Anjli · 30 July 2022 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied · 30 July 2023
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat customer service, very smart agent called Sharuk
Jonathan · 30 July 2022 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied · 30 July 2023
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI was kept well informed at every stage so the whole process went smoothly.
Ken · 30 July 2022 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied · 30 July 2023
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you on the sale of my property. Responsive and professional team.
Special thanks to Ian Causton and Adam Adam Rawlings.
Miker · 30 July 2022 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied · 30 July 2023
Thank you so much for this fantastic 5* review! Best wishes, Graham, Customer Relations
★★★★★ 5/5
GoogleJust like to say that they are the best estate agents that helped me with selling my house Shahrukh and Adam and Ian who helped me alot they took the stress off my head did everything and kept me updated I would recommend them to everyone
Thank you guys 😊 …
Shizia · 30 July 2022 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied · 30 July 2023
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI Bought my first property through Taylor’s and Ian & Adam were very helpful throughout my purchase with from viewing to arranging my mortgage through their broker services to key collection
Will recommend them and use them again!!
Dikesh · 30 July 2022 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied · 30 July 2023
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleIan and his team at the Leagrave branch were always helpful and ready to help in the purchase transaction. The process took longer than anticipated but got the result in the end. Would totally recommend Taylors for buying a property. Thank you.
Kathleen · 30 July 2022 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied · 30 July 2023
Thank you for your lovely review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe service provided by the Taylors company was most beneficial to me compared to prior companies I had used to try to help my family and I get a property effectively taking an abundance of time and effort before I switched to Taylor which got me my desired house which was bought for a great price, considering the exponential quality my new house inhabits, for my family and I in half the time it took for the prior company to do so. I especially appreciate the supporting services that were provided given they helped filling in paperwork evidently essential to purchase a new house and how greatly the substantial amount of help truly benefited me specifically given by Ian Causton and Amir. Without them and the company I heavily doubt that I wouldn't have gotten the house I intended and aspired to get, ticking off everything on my criteria. A great area, near a park for my children, near stores and a great parking space. Taylors will help you get the most convenient property in the right area undoubtedly outranking the last company I was with.
Farzanah · 30 July 2022 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied · 30 July 2023
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe just bought our new home through Taylor’s , Ian was exceptional throughout this process ,answered any questions we had ,replied to any email instantly …no long waiting at all. Always lovely to talk to and positive .if we ever need an estate agent we’ll definitely be turning here. Very pleased with service provided !
Regina · 30 July 2022 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied · 30 July 2023
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWonderful service from a great professional team. Special mention to Ruhena, she matched us with a house we did not even consider and that’s the one we ended up buying! Thank you so much, just goes to show that agents really know their local area. Thank you also to Ian for overseeing the sale and ensuring it was quick and smooth all the way to completion and we loved our little house warming gift, so lovely! Thank you to all at Taylors
Shiwley · 30 July 2022 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied · 30 July 2023
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
★★★★★ 5/5
GoogleRecent sold my buy to let property with Taylors this week, they were very professional along with outstanding customer service from everyone I had contact with. Ian, Adam were very helpful and removed a lot of my stress. Can't recommend them highly enough. Ian in particular was amazing. Thank you so much.
Farid · 30 July 2022 · Taylors Countrywide Luton (212 Marsh Road)
★★★★★ 5/5
GoogleVery good service very helpful especially Alycia Darby very nice and friendly always has a smile hope Alycia does well can’t see why she won’t thank you very much Alycia.
Dave · 30 July 2022 · Taylors Countrywide Northampton (38b Main Road)
Agent replied · 30 July 2023
Thank you for your wonderful 5* review of our local team and kind words. Kind Regards, Scott @ Customer Care
★★★★★ 1/5
GooglePoor service from the Branch Partner. After a viewing,
I put an offer on a property with Shaun and he didn't even bother to get back to me to let me know the owners accepted another offer. Disappointing experience. Not sure I will use this company again. The only positive was Ryan. Lovely person.
Dagmara · 30 July 2022 · Taylors Countrywide Northampton (38b Main Road)
Agent replied · 30 July 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRating only, no written review.
Monachan · 30 July 2022 · Taylors Countrywide Oxford
Agent replied · 30 July 2023
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
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