Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleThe estate agent, Jaf, that took me round the property was great! He was patient waiting for me when I gave notice that I was 15 mins late for the viewing. He was polite, well mannered throughout and honest with the information he gave. You often have faults of properties sugar coated for sales purposes, however, I appreciate being told straight to the point to save both our time, which Jaf did well. I knew immediately from our conversations the work that was needed on the property. Jaf later told me he was knew to the job and only 18 years old which shocked me. I look forward to doing more business with him.
Ryan · 30 July 2022 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 30 July 2023
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMike, Charlotte and Niall, my letting agents at Taylors Lettings, Albany Road, Roath, have been absolutely outstanding during the re-letting of both of my Cardiff properties that have taken place over the last six months.
The advertising, viewings and subsequent recommendations ensured that both switch overs were progressed smoothly and according to schedule with the bare minimum of input from myself and, more importantly, with minimum inconvenience to the departing tenants.
It also resulted in a seamless tenancy transition for both properties
Taylors of Roath have been the sole letting agents for my properties for almost a decade and they have always impressed me with their impartial advice, professionalism and friendly manner. I engage their ‘Fully Managed’ service and I am yet to be disappointed. The tenants recommended have all been reliable and have treated my properties well.
I have also been impressed by Taylors / Countrywide support services including their accounting, maintenance finance and sales.
Thank you, Mike, Charlie and Niall for your great work.
A W Langdon
Landlord
Wayne · 30 July 2022 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 30 July 2023
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently engaged Taylors to take over the marketing and management of my rental property, and the whole process has been seamless.
At the start, I dealt with Michael Tustin who was efficient and responsive and have since received continuing support from Charlotte Thomas whose service has been nothing short of excellent. She’s a pleasure to deal with, always responds promptly to my emails, and never makes me feel like anything is too much trouble, even though we’ve had quite a lot of issues to work through having transferred from a different estate agent.
I’m very grateful to the whole team for making the transition so smooth.
Charlotte · 30 July 2022 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 30 July 2023
Many thanks for the fantastic 5* review and your kind words. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GooglePlease please think twice before using Taylor’s.
After losing my husband and being a cancer survivor I was ready to make the move and find a new home. I was so excited when I found a house with Taylor’s Estate agents, First I was told that I would have a better chance of getting the house if I used their mortgage broker. I knew this was against the law as I already had a mortgage approval in place and a very substantial deposit. I told them this after that they decided not to put my second offer to the vendor. I went to see the vendor and they confirmed they had not received the improved offer. When I challenged Taylors and spoke to the Manager l was meet with one lie after another. The girl who did not put my offer in sat there looking like she would rather be anywhere else.I have always believed in treating people with respect and honesty and I am so sad to have come across people like this. I am sure that there are lots of very good estate agents out there but these are not one of them.I would like to give them no stars but it does not let you to do this. I am taking this matter up with the Ombudsman as they have repeatedly broken the estate agent’s code of practice. Clearly this is what you face in an non-regulated industry. If I carried on like this in my profession I would have been sacked.
Stephanie · 30 July 2022 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 30 July 2023
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRating only, no written review.
Ross · 30 July 2022 · Taylors Countrywide Bristol
Agent replied · 30 July 2023
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRating only, no written review.
Sue · 30 July 2022 · Taylors Countrywide Bristol
Agent replied · 30 July 2023
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleNever went there.
Andy · 30 July 2022 · Taylors Countrywide Bristol
★★★★★ 5/5
GoogleVery efficient and helpful service for a repeat customer.
Vic · 30 July 2022 · Taylors Countrywide Bristol
Agent replied · 30 July 2023
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleToday the dream of having our home has come true.Thank you for all your help and the professionalism you have shown.Many,many thanks 🤗😊 …
Maria · 30 July 2022 · Taylors Countrywide Bristol
★★★★★ 5/5
GoogleCurrently going though the process with selling my home with Taylor's, and I have had nothing but the best service possible.
Matt · 30 July 2022 · Taylors Countrywide Bristol
Agent replied · 30 July 2023
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMacey and Jacob have both been great, extremely knowledgeable on the property we are buying and very helpful
Laura · 30 July 2022 · Taylors Countrywide Bristol
Agent replied · 30 July 2023
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent and responsive service from Jacob, Robbie and Lisa! They made moving into our new home a breeze and were able to help us every step of the way, no request was too small or large and we felt our time was valued by all of them.
Stephen · 30 July 2022 · Taylors Countrywide Bristol
Agent replied · 30 July 2023
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI've been dealing with Macey. Her customer service and communication is superb. A credit to Taylors.
Colin · 30 July 2022 · Taylors Countrywide Bristol
Agent replied · 30 July 2023
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you Adrian (Yate branch) for the amazing speed, care and efficiency with which you arranged our mortgage and insurance. We really appreciated your kind and courteous manner and value the sound advice given.
Peter · 30 July 2022 · Taylors Countrywide Bristol
Agent replied · 30 July 2023
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe've had the pleasure of buying our first through Taylors (yate) Macey, Lisa & Jacob have been so lovely. We would highly recommend them.
Laura · 30 July 2022 · Taylors Countrywide Bristol
Agent replied · 30 July 2023
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat experience with Taylor’s.
We had our viewing and also communications with Macey who was so professional and helpful, she had lots of knowledge of the property and was able to answer all our questions, she put our mind at ease at all times,
Highly recommend, thank you 😊
Chloe · 30 July 2022 · Taylors Countrywide Bristol
Agent replied · 30 July 2023
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLisa and her team have worked tirelessly since we instructed them to sell our house earlier this year.
We had strong interest in our property and received several offers over asking.
Jacob & Ollie, with Lisa pushing all the time, really shone as a team when time came to exchange. They all worked relentlessly to our onward purchase deadline and without them we wouldn’t have made it in time.
The whole team has been professional all the way through, but with a friendly and affable approach.
I certainly recommend Taylor’s Yate and can honestly say they’ve earned their fee selling our property.
Thanks again to all of you.
James · 30 July 2022 · Taylors Countrywide Bristol
Agent replied · 30 July 2023
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleRating only, no written review.
Jisna · 30 July 2022 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
★★★★★ 5/5
GoogleThank you very much james and melanie.
Really quick services and really helpful. Our pleasure to work with you.
Αγγελος · 30 July 2022 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 30 July 2023
Thank you for your glowing 5* review . Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleThey never contact you back.
You can't call them.
Never reply to emails
And they hold on to your deposit for over 1.5 months.
Thomas · 30 July 2022 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 30 July 2023
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleLet me book a viewing for a home that turns out had just gone into contract. Didn’t contact me to cancel and I turned up at the property at the time of the viewing - with obviously no one there.
Alex · 30 July 2022 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 30 July 2023
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI wish I could give 0... From the very beginning awful customer service, impossible to reach them, everything takes ages to sort, gave away a flat covered with mould, took months to repaint it, gave zero information about the flat, electric cupboard, water or gas meter location, no information about bin collection, 9 months later still waiting for a fob to be able to access to the electricity meter, been promised to be looked up, nothing happened, neighbours complaining about the same issues with them, left us with water leak and flodded flat for days, if you go with them you can only count on yourself unless you frighten them with the ombudsman, worst experience I ever had, cannot wait to move out...
Rebeka · 30 July 2022 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 30 July 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleThe worst letting agents I have ever come across. I spoke to someone from there team and from the moment I got on the phone he was negative very unprofessional!!!!!!! rude and judgmental. The guy had an issue with my pay check and I told him it was a joint application he was making fun of my earnings and keep on going on and on and was laughing on the phone please don’t use these people as they are very unprofessional and don’t even answer there phone you have to ring them for like a week before they pick up
Mary · 30 July 2022 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 30 July 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJames and his team have just successfully completed the letting of a flat for us in the centre of MK. So positive, solution driven, friendly and easy to deal with, whilst maintaining high professional standards. Many thanks James!
Des · 30 July 2022 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 30 July 2023
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
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