Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 3/5
GoogleA very mixed bag. They were good at finding tenants for us and we've used them twice for this as it worked well the first time. We asked them to fully manage one property and this did not go well. Our tenant has housing benefit and it's paid directly to the landlord as she is classed as vulnerable. The accounts department at Taylors absolutely couldn't cope with processing the Council payments. Month after month I would have to chase up the money and sometimes we didn't receive any rental income for 6 or 8 weeks. They always blamed the Council for not using the right reference code, but even when I told them the dates and amount they didn't seem to be able to trace the payments - they said they had too many payments to be able to track a particular one. They never apologised for late payments or tried to solve the problem. Finally we switched to a new management company who have no problem passing on the Council's money to us. We left Taylors with them still owing us a month and a half's rent. Charlotte Thomas was wonderful in dealing with this - she chased the finance department repeatedly for us, behaved very professionally and always responded promptly and politely to my many emails, even when I was getting increasingly frustrated. Although I cannot recommend Taylors as a whole I can definitely recommend Charlotte.
Stella · 2 March 2023 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 30 July 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleHolly- incredibly rude.. Stay well clear!!!
Kim · 2 March 2023 · Taylors Countrywide Bristol
Agent replied · 30 July 2023
Hi Kim,
I am sorry to read you feel this way, however, we do not have a Holly working in this location and cannot find you as a client on our system. I would therefore kindly ask you to remove your post and check you have the right location.
Kind regards, Scott @ Customer Care
★★★★★ 5/5
GoogleRecently moved into my home all thanks to the amazing team at Taylors sales and lettings. I was nervous and unsure on the process but from my very first encounter with Katie, I was put at ease straight away! All of my questions were answered and from the first viewing I was reassured with the professional but friendly service! This service carried all the way through to move in day with all the help from Katie during the weeks between I am so pleased I decided let with Taylors!
Yiu · 2 March 2023 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 30 July 2023
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleNice and professional team. Thank you to Selena and Luke for amazing work and helping us to buy our first home! Luke has been professional from day 1! He had to take loads of our frustrations on his shoulders and he was very supportive. I wouldn’t be able to recommend anyone else if you are looking to buy/sell your house in Luton/Dunstable. Thank you Luke & Selena!!
Paulina · 31 January 2023 · Taylors Countrywide Dunstable
Agent replied · 30 July 2023
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe customer service from Keira was outstanding. The service from Taylor’s was efficient and very geared to my needs. I found a great rental property and moved in very quickly with no fuss. Would definitely use the agency in the future.
Julian · 31 January 2023 · Taylors Countrywide Cardiff (Unit 13)
Agent replied · 30 July 2023
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent Service
Cheng · 31 January 2023 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 30 July 2023
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic service from Karl at Taylors. Very polite and pleasant service. I hope to work with them again.
Thank you for your support and appreciate your friendly service.
Thank you
Baz
Baz · 31 January 2023 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 30 July 2023
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent and easy way of booking in for a viewing for student accommodation. In particular, Megan and Aiden were extremely helpful and were incredibly polite and provided a great experience.
Luke · 31 January 2023 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 30 July 2023
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThis is the” Best Team “
From start to finish was 7 weeks
They all worked so hard together and made sure everyone was up to speed with developments
Helpful and professional
Thankyou
Sandy and Dale xx
Dale · 31 January 2023 · Taylors Countrywide Bristol
★★★★★ 5/5
GoogleHighly recommended - Elliott of Taylors in CMK was the selling agent for the property my elderly Mum recently bought.
He was proactive and helpful every step of the way and gently nudged the sale along. Communication was excellent, always responding quickly to any emails and returning calls promptly - he is an absolute credit to the company. Thank you Elliott!
H · 31 January 2023 · Taylors Countrywide Milton Keynes (4 Barnsdale Drive)
Agent replied · 30 July 2023
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe bought buy to let property with Taylors Agency on Leagrave and I must say that we both very happy with the service and advise we have received.Staff was very friendly and helpful. We have found what we were looking for ☺️Big thank you especially to Ifzal for being with us even on his own holiday he helped out and made all
Transactions quick and smooth.I can’t be thankful enough! Hopefully see you soon guys ⭐️⭐️⭐️⭐️⭐️⭐️
Joanna · 31 January 2023 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied · 30 July 2023
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTaylors sales and letting help us to find and purchase our very first home in August 2022 and I applaud this team so much, the advice, professionalism and assurance that they provided us was amazing and I would happily recommend them.
Juline · 31 January 2023 · Taylors Countrywide Luton (212 Marsh Road)
Agent replied · 30 July 2023
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRating only, no written review.
Olivia · 31 January 2023 · Taylors Countrywide Northampton (38b Main Road)
Agent replied · 30 July 2023
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI would not recomend this agency to anybody. They will take your deposit, saying this is to cover the cost, pay the bills etc... But they will keep these monies in their pockets. It will be used as an aditional profit. Rude and arrogant.
Vasia · 31 January 2023 · Taylors Countrywide Northampton (38b Main Road)
Agent replied · 30 July 2023
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service from Olivia and her team. They let my property quickly and efficiently keeping me well up to date with every step of the process, they found me lovely tenants too! Can’t recommend enough, thank you :)
Max · 31 January 2023 · Taylors Countrywide Northampton (38b Main Road)
Agent replied · 30 July 2023
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe guys at Taylor’s were brilliant, good service and kept on top of things after making the sale to ensure it progressed. Really grateful for their help, highly recommended.
Katarzyna · 1 January 2023 · Taylors Countrywide Dunstable
Agent replied · 30 July 2023
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTaylors are a very professional firm and I highly recommend them. Sold our house within days of it going on the market, and followed up with the buyer and the solicitors regularly to make sure it all went through smoothly.
Andrew · 1 January 2023 · Taylors Countrywide Dunstable
Agent replied · 30 July 2023
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe letting team at Taylor and in particular Charlotte and Sri have been nothing short of magnificent. They found us a tenant quickly, responded to queries efficiently and have made the whole process simple. I would highly recommend them.
Carlo · 1 January 2023 · Taylors Countrywide Bedford (32-36 Allhallows)
★★★★★ 5/5
GoogleAmazing experience working with Taylors Cardiff Bay...always responsive and helpful! I highly recommend!
Kelechi · 1 January 2023 · Taylors Countrywide Cardiff (Unit 13)
Agent replied · 30 July 2023
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRecently used Taylor’s for the sale of a property. Sian was incredibly helpful, provided some great advice and kept me updated throughout the whole process. A big “thank you” to Sian and the whole Taylor’s team.
Thomas · 1 January 2023 · Taylors Countrywide Cardiff (Unit 13)
Agent replied · 30 July 2023
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service provided by both Sian and Darren when selling my property. Communication was great and they remained very professional. They did a lot of the chasing for me and their knowledge and experience is invaluable. Thank you! Would definitely recommend!
Emma · 1 January 2023 · Taylors Countrywide Cardiff (Unit 13)
Agent replied · 30 July 2023
Many thanks for your marvellous recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRating only, no written review.
Almostafa · 1 January 2023 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 30 July 2023
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRating only, no written review.
Amar · 1 January 2023 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 30 July 2023
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleAvoid totally
Saud · 1 January 2023 · Taylors Countrywide Cardiff (International Drive)
Agent replied · 30 July 2023
Hello, we're sorry you feel this way. We'd really appreciate any further feedback which you can leave by emailing review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
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