Trusted Agent profile · Bedfordshire, Northamptonshire, Hertfordshire and more
Verified
★★★★★
2,570 reviews across 23 offices and 2 platforms
Taylors Countrywide has 23 offices, in Cardiff (two offices), Bedford (three offices), Luton (three offices), Milton Keynes (two offices), Oxford, Northampton (two offices), Bristol, Dunstable, Biggleswade, Watford, Peterborough, Hitchin, Wellingborough, Sandy, Letchworth Garden City and Huntingdon (Bedfordshire, Northamptonshire, Hertfordshire, South Glamorgan, Buckinghamshire, Cambridgeshire and Oxfordshire). Together they have 2,570 reviews on two platforms, rated 4.3 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Matthew and the team were fantastic at securing me a price I was particularly happy with, 102% of the asking price, in a really great timescale. Their knowledge ...Read the review from sellers
These guys are absolutely terrible. We 'purchased' a property with them two months ago and received no updates at all. They didn't reply to any phone calls or ...Read all 3 from buyers
Taylors Countrywide's 23 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThank you for making the letting of my house so easy. Samantha was an absolute gem and did everything to make the whole process so easy. Will certainly be back again if I need their services in the future.
Hi Bernadette, Thank you for your wonderful review of our local team and providing them with 5*! - Best Wishes, Scott @ Customer Care
5/5
GoogleMason at Taylors in Biggleswade has been so incredibly helpful during my house search. He has been friendly, understanding and very professional throughout. His follow up calls and his knowledge of the local housing market were both excellent. Can recommend!
Thank you for taking the time to leave us this amazing 5* review and recommendation Gill W. Kind regards Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Francis Oluwadare Olatunbosun thank you for your 5* review.
5/5
GoogleCameron was great
Thank you Toks Fadipe for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe had a positive experience viewing properties in Cardiff with the Lettings Negotiator, Aidan King. He was very friendly, supportive and informative during our interactions and we recommend Taylors for their swift and helpful service.
Many thanks Joseph Burton for the great 5* review, recommendation and your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleI've used Taylors' fully managed service for my rental property over the last two years, and during this time, I've received terrible service and have been left out of pocket on several occasions. During the onboarding process, everything was great. The people I dealt with in the branch were friendly, helpful, and responsive. After this, the 'management' of my property was handed over to their central office, and things went downhill. At the end of the first year, the tenants left and sorting out the rent they owed, damage to the property, and their bond was a complete fiasco. I had to do most of the work myself to put together the list of damage to the property, despite most of it being blatantly obvious. The person handling the check-out process clearly wasn't interested. I was (mis)sold the zero deposit scheme on the basis that it covered a higher amount than a traditional deposit. However, when I needed to claim against it, I was advised that "adjudicators always seem to find in favour of tenants more than landlords and that 40-60 % on average is awarded to landlords". If I'd known this, I would never have agreed to a zero deposit scheme instead of a cash bond. The tenants made an offer far short of the amount owed, which I refused, but Taylors authorised it anyway and the claim was settled. It felt like they did what was easiest for them, were completely unhelpful, and were as good as rude in the way that they dealt with me throughout this process. During my current tenancy, what should have been a routine maintenance job was completely botched by Taylors' contractors, and the only solution they offered was to pay the contractors even more to put it right. After speaking to the tenants, it was clear that either Taylors or the contractors were lying about what went wrong and I was offered no help or support in resolving the situation. I received no money back for the botched work, and will have to pay again for someone else to fix the mess they made. Taylors were aware for months that I was considering moving to another estate agent at the end of the current tenancy, and to add insult to injury, nine days before the end of the tenancy, casually dropped in that there would be a six month notice period if I wanted to leave. The cherry on their sh1t sundae. I know that finding an estate agent tends to be a case of 'who is the least bad', but I'm sad to say that Taylors are nowhere near the top of that list.
Hello Charlotte, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleHaving used Taylors before, they were always top of the list to use again for a rental property. From the 1st call to getting the tenant moved in was seamless, very quick and efficient. Harriet has be great at keeping me updated,PositiveResponsiveness, Quality, Professionalism, Value
It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations
5/5
GoogleVery excellent service. I have had awful experience from other letting agents but Taylor's service was excellent and stress free. Georgia Cook was of very great help. Thank you Taylor's for helping us get our dream home.
adeshewa adeoye thank you for taking the time to share your experience and for your wonderful 5* review of our lettings team! Kind regards, Lucy, Customer Relations.
5/5
GoogleHarriet has been amazing so far with helping us with the process of getting a new flat. She has been incredibly friendly and responds to us quickly whenever we have a query
Rosalind Cobb thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleI have a beautiful experience with Harriet spittle. Always up and doing. Call her 100times, she’s gonna respond 120times😂😂😂. She’s fabulous …
Many thanks oladapo damilola for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleRating only, no written review.
Many thanks for your outstanding 5* review Jordan. Best wishes, Lucy, Customer Relations.
5/5
GoogleSales team are fabulous and always responsive to queries!
Many thanks Beth Lock for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleHave used Taylor’s Oxford for many years and I wouldn’t use anyone else. Friendly, professional and very knowledgeable. Nothing is ever too much trouble. The whole team at Oxford is outstanding but a particular mention to Natalie Meech who has always gone above and beyond for us. I don’t often leave reviews but felt Natalie and her team deserve a 5 star award.
Thank you for taking the time to leave us your 5* review Charlee stone! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleBoth Georgia and Lisa were in regular contact the whole way through the process, as I arranged my letting. Thank you both.
Many thanks Steven Stirling for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat Service! Everything done smoothly. Lisa was very helpful throughout the process. Highly recommend
Many thanks Bilal Saleem for your marvellous 5* review and recommendation for our lettings team. Best wishes, Lucy, Customer Relations.
4/5
GoogleRating only, no written review.
Gloria Draper thank you for leaving us a review.
5/5
GoogleGreat Service! Everything done smoothly. Lisa was very helpful throughout the process. Highly recommend
Many thanks Bilal Saleem for your marvellous 5* review and recommendation for our lettings team. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you to Harriet, Keia, Georgia and James for managing my property and giving me reassurance that it will be in good hands. Look forward to working together!
Bhakti Purohit thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleOn behalf of Dawn - "Santini was amazing and showed me round a lovely property. Was very professional and helpful!"
Sophie, thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleA huge thank you to Paige at Taylors in Biggleswade. She was so helpful, nothing was too much bother and she exceeded our expectations with her knowledge of the local area.
Emily, it’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleIt was a great experience to work with the management team. I had professional assistance, advice, and help for letting out my property. They were quickly responding to my enquiries. Big thank you to the Management team.
Haymen, many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleMany thanks to Taylors team for helping us with the rental of our new home, particularly Aidan! Aidan was super efficient, prompt, detailed and offered the absolute best customer service throughout the process. Looking forward to a great time altogether and many thanks for our welcome to your new home gift box. So sweet and thoughtful!
Thank you for leaving us your superb 5* review Adesinmisola. Best wishes, Lucy, Customer Relations.
5/5
GoogleNatalie has taken over as agent for a property my friends daughter rents and as her Mum is overseas I acted on her behalf. I cannot go in to too much detail for obvious reasons. However, Natalie sorted the long standing issues out that the previous agent clearly chose to ignore. The speed and efficiency to get the issues rectified was outstanding. Absolute delight to communicate with and responses to emails were exceptionally speedy. If you want an approachable, empathetic, professional and extremely efficient and effective agency then Natalie and her team are the agency you get in touch with. OUTSTANDING SERVICE could only give 5 stars as there isn’t an option for 10 sadly.
Many thanks Jan Holdsworth for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleBoth Georgia and Lisa were in regular contact the whole way through the process, as I arranged my letting. Thank you both.
Many thanks Steven Stirling for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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Cardiff (Unit 13) has the most, with 471 reviews rated 4.6 out of 5, followed by Cardiff (International Drive) with 327.
The 23 Taylors Countrywide offices, by town:
3 reviews from buyers, rated 1.0 out of 5 on average. For example, Gemma wrote: "These guys are absolutely terrible. We 'purchased' a property with them two months ago and received no updates at all. They didn't reply to any phone calls or ..."
