Trusted Agent profile · Bedfordshire, Northamptonshire, Hertfordshire and more
Verified
★★★★★
2,569 reviews across 23 offices and 2 platforms
Taylors Countrywide has 23 offices, in Cardiff (two offices), Bedford (three offices), Luton (three offices), Milton Keynes (two offices), Oxford, Northampton (two offices), Bristol, Dunstable, Biggleswade, Watford, Peterborough, Hitchin, Wellingborough, Sandy, Letchworth Garden City and Huntingdon (Bedfordshire, Northamptonshire, Hertfordshire, South Glamorgan, Buckinghamshire, Cambridgeshire and Oxfordshire). Together they have 2,569 reviews on two platforms, rated 4.3 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Matthew and the team were fantastic at securing me a price I was particularly happy with, 102% of the asking price, in a really great timescale. Their knowledge ...Read the review from sellers
These guys are absolutely terrible. We 'purchased' a property with them two months ago and received no updates at all. They didn't reply to any phone calls or ...Read all 3 from buyers
Taylors Countrywide's 23 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleAfter more than two months of finishing my tenancy, I still don't know anything about my deposit.
Hello Raul, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleMade becoming a landlord for the first time a very easy experience. Found tenants within a week
Lee many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGood afternoon’ I am taking this time out to say a big thank you to the staff at Taylors Oxford for their support in helping me and my wife in finding an affordable apartment that we can call home. The support that we received was out of this world. The process was so smooth and in the same breath I want to say a big thank you to Mr Sean Primmer He is my go to guy who help me Navigate throughout the process thanks again.
Neville Bailey thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleMr Primmer and the rest of the team were absolutely fantastic help with my move from Scotland to Oxford. He continuously went above and beyond to ensure everything went smoothly and i had everything i needed. The process - with his help - went incredibly smoothly for my first time renting and i cannot thank him enough! As he was so efficient and helpful i have gotten the best start to life here in a lovely place. I would very much reccomend Taylors Sales to anyone who wants a simple, stress free and enjoyable experience moving house.
Many thanks for your outstanding 5* review and recommendation M Grant. Best wishes, Lucy, Customer Relations.
2/5
GoogleI was a tenant of theirs for two years and they were pretty useless. When I asked if the garden was included they said it was but the landlord later said it wasn’t. When I mentioned that I was being charged for landlords mums bills they said it’s not their problem. When I asked how I go about getting the deposit back they just said “ask the landlord”. Honestly I don’t know who is paying them or what they actually get for it, because the tenant sure doesn’t receive any service.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have rented a property from them on Caspian View and It has been more than 4 months without a working lift(5 floors every day with kids, shoppings and necessities), stabbings, drunken people, drugged people ,parking issues, no cctv, no landscaping ,neighbours dogs doing there no 2 sand 1 s on our terrace and no privacy because we still don’t have a separator!! plugs and many other things missing(since February‘24), no heaters ,raining in flats. All the mentioned above are breaches of our tenancy agreement and nobody should have to put up with it . We have been paying full price for rent for all these months and we really shouldn’t. Plus ..we can’t even move out because it’s pretty much impossible because of the lift situation wich is very unpredictable.. You can thank the manager KATIE AMBLER for us reconsidering our feedback.. She has been very helpful and supportive during our tenancy in this flat and done everything in her power to make it better.
Hello George, I'm truly sorry to hear about your experience at Caspian View. Your concerns are very important to us, and I urge you to contact us directly at review@countrywide.co.uk so we can address these issues promptly. Kind regards, Lucy, Customer Relations.
1/5
GoogleIf I could give less than 1 star I would. I would never rent from this or any other associated companies ever again and I wouldn't recommend them to anyone. The experience I had from the time my tenancy ended until I had my deposit partially returned was nothing short of farcical. Their lack of communication and unwillingness to help or address any of my concerns made the process of moving significantly more stressful than it needed to be. They were far more interested in money, they have no desire to provide a decent service for their tenants. I ended up losing a portion of my deposit for which was completely unnecessary cleaning purely due to the fact that I was given the run around from the day I moved out. Had I not reluctantly agreed this saga would still be ongoing and I wouldn't have had any of my money returned. They repeatedly lied about the reason for a sudden increase in this pricing, refused point blank to provide an invoice, refused to listen to any concerns I had and effectively refused to discuss anything until I threatened to seek legal advice. Only then did I receive a phone call. This person was unable give any reason or address any of my concerns, and could not tell me why I was unable to have any sort of invoice. They also lied that the landlord had contacted me when he had not. Even after agreeing to pay these (illegal) cleaning fees just so I could be done with the whole situation it still took a further email and telephone call to have my money returned. Absolute joke of an agency. Avoid at all costs. If you do happen to rent with them take photographs of everything because they will use any excuse under the sun to keep your money.
1/5
GooglePlease do not go with this group of cowboys. We rented our property with them for one year and the experience was horrendous. Their electrician quoted £1500 for work, we then got the work completed be a different qualified electrician for £150. The staff were very rude and pushy towards using their own tradesmen, that’s if you could speak with a member of staff on the phone without them cutting you off. They have taken 2 months rent payments from our tenant who is a pensioner with limited funds, even though their contract has ended, we have been fighting to get this money returned for the past 3 weeks, with no joy as yet, even though they admit it is entirely their fault, they each blame different departments. Absolutely would never recommend this company.
Hello Becky, Unfortunately the branch do not take the rent, the tenant pays this via a standing order and had failed to cancel it, so it was forwarded to you, the landlord, in good faith as the tenant was still in situ. The branch cannot be held responsible if the landlord did not inform the tenant of the change of payment details. As soon as the branch were notified they worked hard with both parties to resolve the issue and ensure the refund was authorised. After speaking with the branch they have confirmed to me that after a long phone call to yourself this was all explained and you both ended the phone call on good terms. In regards to the contactors pricing, I do not believe the branch can be held responsible for this as they do not have control over contractors pricing as this is not the branches area of expertise. After speaking with the branch, you were advised to either go with your own contractor or for us to obtain a second opinion. Ultimately the final decision was yours to make. Please do contact us via review@countrywide.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Relations.
5/5
GooglePolite and professional and very professional Great communications and guidance I prefer this commpany very much
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleMany thanks to Helen @Countrywide who dealt with our tenant and therefore our property in resolving the urgent maintenance issue we had.
Thank you for taking the time to leave us this amazing 5* review Keith. Kind regards Lucy, Customer Relations.
1/5
GoogleI rented a flat from Taylor, it's been over a month I moved out Taylors will not refund me my deposit, I have been calling and they keep telling me I will get it in 10days its over a month now, some many times they will not answer. Please people should stop using Taylors that deposit policy is a scam.
Hello Jay, I'm sorry to hear about your experience with your deposit return. Please contact us at review@countrywide.co.uk so we can address this issue promptly. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe have used Taylor / Countrywide to let our property for a number of years now and we are pleased to say they have always delivered on our requirements. Particular attention must be made reference Helen Brock who goes above and beyond in our experience.
Thank you for taking the time to leave us this tremendous 5* review Clive. Kind regards, Lucy, Customer Relations.
5/5
GoogleHelen Brock has been helping me with a change to my rented property. Super responsive to emails and has taken completely ownership of my questions and queries. Amazing service.
Thank you Jamie for leaving us your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleTaylors have managed my property for well over 10 years and in that time I have found Helen Brook's communication and ability resolving issues that arrive both quickly and efficiency for both myself and our tenant.
Thank you Terence for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleAside from needing to go in person to the office, my best experience renting. Joab and his team handled the process professionally and I had a smooth experience from viewing with John to finally moving in. They patiently answered my many questions professionally. Great guys.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe have lived in the property for 9 years now and Helen brock is always so helpful with anything we need! Even down to a birds nest in the chimney.. lots of giggles about the birds but no problem big or small is a bother! We love living where we are and it’s always a pleasure dealing with property management.. thankyou!
Thank you for taking the time to leave us this glowing 5* review regarding your experience with our Northampton branch! Kind regards, Lucy, Customer Relations.
5/5
Google**Outstanding Property Manager: Helen Brock** Helen Brock has consistently proven herself to be an exceptional property manager, going above and beyond to ensure both my tenants and I are always satisfied. Her commitment to excellence is evident in every interaction, and her dedication to fairness and mediation is truly unparalleled. On numerous occasions, Helen has stepped in to resolve issues with a level of care and professionalism that is rare to find. She doesn't just manage properties; she fosters positive relationships and creates a harmonious living environment. Her ability to mediate fairly, balancing the needs of both the property owner and the tenants, speaks volumes about her integrity and expertise. What sets Helen apart is her proactive approach. She anticipates potential problems before they arise and takes swift action to address them, ensuring that everyone involved is happy and well taken care of. Whether it's handling maintenance requests with urgency or addressing concerns with empathy, Helen consistently goes the extra mile. In a field where it’s easy to be reactive, Helen’s forward-thinking and compassionate management style is a breath of fresh air. I couldn’t be more grateful to have her managing my property, and I wholeheartedly recommend her to anyone looking for a property manager who truly cares about the people she works with. Helen Brock is a true professional and a pleasure to work with!
Thank you for your terrific 5* review and recommendation. Thank you for your kind words regarding Helen and the Northampton team. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service from my initial meet up with Luke for evaluation, and then through all the paperwork essentials. Then on to Christian and Kayleigh to sell, they both persevered showing a whole heap of people around and providing good feedback and putting up with, and answering, my steady stream of questions, plus timely advice on when to reduce the asking price. Always polite. Thank you to this close knit team!
Hi Alan, thank you for sharing your positive experience with Luke, Christian, and Kayleigh. We're delighted to hear that our team provided excellent service throughout your journey. Your kind words are truly appreciated. Thank you for choosing Taylors Sales and Letting Agents Dunstable. Kind regards, Lucy, Customer Relations.
1/5
GoogleBeware everyone. I had a very disappointing experience with Taylors Dunstable. The entire process has been fraught with issues and left me feeling frustrated and dissatisfied. Just to let you know that we are over 2 months through the process and I have not had a single email response from them. 1. **Lack of Communication:** Throughout the process, communication has been extremely poor. My calls and emails are being ignored, and I am having to follow up multiple times to get any response. 2. **Inaccurate Information:** There were multiple instances where the information provided about the sale progress has been incorrect or misleading. Overall, my experience in dealing with Clive/Luke/Matt has been extremely unsatisfactory. I would not recommend their services to anyone looking to buy or sell property. They need to significantly improve their communication, professionalism, and overall service to meet the basic expectations of their clients. It is all talk and no action unfortunately.
Hi Aneesh, We are sorry to hear about your disappointing experience with Taylors Dunstable. We apologize for the lack of communication and any inaccuracies in the information provided. Please contact us at review@countrywide.co.uk to discuss your concerns further. Kind regards, Lucy, Customer Relations. Thank you.
5/5
GoogleVery good estate agents . Very nice approach. Fast processing. Especially kaily one of the agent in toylors sge was very helpful an nice approach
Thank you for leaving us your superb 5* review nithin thomas. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service from Taylor’s, Kayleigh who has been looking after us is fantastic! I’m kept up to date weekly on my property, friendly and efficient service.
Thank you for such kind comments and your 5* review! - Best wishes, Scott @ Customer Care
5/5
GoogleWe’re currently going through the process of purchasing a house through Taylor’s and couldn’t recommend them more! Kayleigh showed us around all the properties we requested and also extra properties that fit our criteria, she’s professional, friendly and so informative. I also met some more of the team in their office and they’re all as equally professional and friendly. They’ve guided and helped us throughout this process and I couldn’t recommend them more! We’ve also had Matt help organise our mortgage for us from Country wide mortgages (based in Taylor’s Dunstable office) and he couldn’t have been more helpful and quick to get our mortgage offer in place. If we ever needed an estate agent in the future it would be Taylor’s all day long! Thank you!
Many thanks Lily for taking the time to leave us your wonderful recommendation and 5* review. Thank you for your kind words which I have passed onto our dedicated team. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery friendly, helpful, professional staff. I want to say a personal thank you to Christian for all his assistance in finding me a new home.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe team at Taylors are all outstanding but a special thanks to Kayleigh who has been phenomenal. She is a breath of fresh air. She is very knowledgeable, passionate and understanding. She has continued to listen to our views and implement them accordingly and also offers great guidance. Selling a house and buying can be one of the most stressful times of your life. Kayleigh has put up with my rants and frustrations and shown empathy at all times. I always receive feedback from the wonderful team so I’m always kept updated about our progress. Thanks Taylor’s for your continued support
Many thanks for your outstanding 5* review Ree Sin. Best wishes, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
Cardiff (Unit 13) has the most, with 471 reviews rated 4.6 out of 5, followed by Cardiff (International Drive) with 327.
The 23 Taylors Countrywide offices, by town:
3 reviews from buyers, rated 1.0 out of 5 on average. For example, Gemma wrote: "These guys are absolutely terrible. We 'purchased' a property with them two months ago and received no updates at all. They didn't reply to any phone calls or ..."
