Romans reviews in Fleet, Reading, Bracknell and 18 more

★★★★★ 5/5

Google

I had a great experience with Romans. The team was professional, friendly, and helpful throughout the process. A special thanks to Anne-Marie Osborne for her excellent support. She was responsive, communicated clearly, and made everything …

Vinu · 22 July 2026 · Romans Wokingham

★★★★★ 4/5

Google

Romans estate agent company agaents and overall team are really professional. Right from viewing till contract sign they have helped us to complete this well on time. Except garden door key issue which also resolved in next 2-3 days everything else went really smooth. They have good processes in place which help us to raise the resolve any issues or any documentation we need . Thanks

Amol · 22 July 2026 · Romans Wokingham

★★★★★ 5/5

Google

Great service throughout the renting process. The staff were helpful, professional and responsive. Thank you!

Ming · 22 July 2026 · Romans Wokingham

★★★★★ 5/5

Google

I had an excellent experience renting my property from the initial viewing right through to moving in. Holly was outstanding throughout the entire process. She was professional, friendly, and incredibly helpful at every stage, always keeping me informed and making everything as straightforward and stress-free as possible. Even after I had moved in, Holly continued to provide support and was quick to help with any questions I had. Her customer service has been exceptional, and I wouldn’t hesitate to recommend both Holly and the Romans team in Caversham to anyone looking to rent a property. Thank you for making the whole experience such a positive one!

Sean · 22 July 2026 · Romans Caversham

★★★★★ 5/5

Google

Great service from the team at Romans Sandhurst, special mention to Catherine for all her support in helping us over the finish line! Thanks a mil Catherine!! X

Lisa · 22 July 2026 · Romans Sandhurst

★★★★★ 5/5

Google

We recently sold our house through Romans and couldn’t be happier with the service we received. From the initial valuation through to completion, the team at Romans were professional, proactive, and incredibly supportive throughout the entire process. Communication was excellent, with regular updates and prompt responses whenever we had questions. Their knowledge of the local market, attention to detail, and dedication to achieving the best outcome gave us confidence from day one. They worked hard to keep the sale progressing smoothly and made what can often be a stressful experience feel much more manageable. We would highly recommend Romans to anyone looking to sell their property. Thank you to the whole team for delivering such a fantastic service from start to finish.

James · 22 July 2026 · Romans Sandhurst

★★★★★ 5/5

Google

The process was very efficient and professional. Thanks to Joe and the rest of the team at sandhurst.

Hayley · 22 July 2026 · Romans Sandhurst

★★★★★ 5/5

Google

Luca was very helpful and direct

Haider · 22 July 2026 · Romans Camberley

★★★★★ 5/5

Google

A special shout out to Isabel Cannon! She was engaged and informative. She went above and beyond with our queries, was always available to help us out. I rented my first Uni accommodation with Romans and will always prefer them! Thank you so much for your help. ​​​​

Muhammad · 22 July 2026 · Romans Camberley

★★★★★ 5/5

Google

Myself, Partner and baby moved in to a property on the 10th July 2026, and we used Romans Farnborough. I have to say Joshua Hole from this branch has been absolutely excellent with us and has explained everything thoroughly. He has gone above and beyond for us and we are so grateful.

Nathan · 22 July 2026 · Romans Farnborough

★★★★★ 5/5

Google

I worked with Romans Farnborough over several years. Renting out my property and then selling. I always found them helpful, knowledgeable and always responsive to emails and calls. I live abroad and they coped well with dealing with my issues on my behalf. I sold via their auction team in the end with their support and positive approach as I had not sold via auction before, I went for it and had a really positive experience. From lettings to sales this branch went above and beyond.

Lorraine · 22 July 2026 · Romans Farnborough

★★★★★ 5/5

Google

We had a great experience buying our first home through Romans. From our initial viewing right through to completion, the team was professional, friendly, and always happy to answer our questions. Buying a house can be a stressful process, but they kept us informed at every stage and made everything as smooth as possible. We really appreciated their responsiveness and support throughout the transaction. We’re very happy in our new home and would definitely recommend Romans to anyone looking to buy or sell a property. Thank you to everyone involved for helping us reach this exciting milestone!

Azahara · 22 July 2026 · Romans Farnborough

★★★★★ 1/5

Trustpilot

The worst company to let from

The worst company to let from. We cleaned the house and left everything perfect and they charged us 200 to clean the house. What the hell is this. I hope you soon are out of business, useless service, rotten to the core, over there

I · 21 July 2026 · Romans Fleet

★★★★★ 1/5

Trustpilot

Disrespectful and unhelpful staff

I enquired about a few properties for rent through Rightmove, and they were prompt at giving me a call. Unfortunately, I missed the initial phone call so I gave them a call back within 5 minutes. The first person I talked to was disrespectful and unwilling to help. The call quality sounded like I was on speaker (and I heard laughter in the background which coincided with my responses). A few mintues after the call ended, I decided to try again, hoping the first time was a misunderstanding, but I recived similar treatment again from another agent who took a mocking tone and then abruptly ended the call.

S · 17 July 2026 · Romans Fleet

★★★★★ 5/5

Google

Great experience with Romans so far, very transparent, communicative and a please to work with, especially Isabella who has been my go-to contact for over a year now.

Hassan · 13 July 2026 · Romans Burnham

★★★★★ 5/5

Google

Always had a great service. Kim Stockley, my account manager is particularly great at helping through any issues and facilitating a good result for all.

Duncan · 11 July 2026 · Romans Windsor

★★★★★ 5/5

Google

Sam at Romans was very helpful in finding a new home for our father in November 2025. In the following months Kim has also been extremely good in helping us resolve any queries. We are very happy to recommend the Romans team in Windsor.

Liam · 11 July 2026 · Romans Windsor

★★★★★ 1/5

Google

AVOID ROMANS WINDSOR If you value fair treatment, transparency and professionalism, I would strongly recommend looking elsewhere. My experience with Romans Windsor was poor from shortly after moving into the property and deteriorated further throughout the tenancy, culminating in an exhausting and frustrating check-out process. GARAGE ISSUE FROM THE START When I moved into the property in October, the garage was in a poor condition and appeared not to have been cleaned in years. More concerningly, the garage contained a substantial quantity of the landlord's belongings, including wardrobes, furniture and boxes of materials for the landlord's new home. These items remained there until mid December. For over two months of my tenancy, I was unable to properly use part of the property that I was paying for. CHECK-OUT PROCESS The check-out report was completed to a vastly higher level of detail than the check-in inventory. Despite this, deductions were pursued for items that were: • Already present at the start of the tenancy • Recorded in the check-in inventory • Insufficiently evidenced at check-out One example was being asked to pay for the removal of two large carpet offcuts despite the check-in inventory specifically recording "2 x large carpet off cuts" as being present when I moved into the property. I accepted responsibility for a number of items and made repeated attempts to reach a reasonable settlement. However, many responses simply repeated that the landlord believed the charges were valid rather than addressing the evidence submitted. CONTRADICTORY INFORMATION I was initially told adjudication would cost: **£200 INCLUDING VAT** I was later told adjudication would cost: **£220 PLUS VAT** When I asked where these figures came from, what contractual clause they were based on and how they aligned with the documentation supplied to me, I never received a proper answer and my questions were simply ignored. DEALING WITH THE PROPERTY MANAGER My dealings with her were consistently difficult. Straightforward questions required repeated follow-ups. Requests for clarification were ignored. Important questions went unanswered. Obtaining clear information often felt harder than it should have been. THE GARDEN WAS LEFT IN BETTER CONDITION What makes this even more frustrating is that the property, particularly the garden, was left in a significantly better condition than when I moved in. Considerable time and effort was invested in improving and maintaining the outdoor areas throughout the tenancy. Despite this, the focus at check-out appeared to be on identifying minor issues and pursuing deductions rather than assessing the property as a whole. ADVICE TO FUTURE TENANTS Document absolutely everything. Most importantly, insist on being present during both the check-in inventory and the check-out inspection wherever possible. Do not simply accept the inventory report without reviewing it carefully. Challenge any omissions, inaccuracies or vague descriptions immediately. Take photographs and videos when you move in. Take photographs and videos when you move out. Photograph every room, wall, door, window, appliance, carpet, garden area and item listed on the inventory. Keep copies of all correspondence and reports. Retain all evidence until every aspect of the tenancy has been formally concluded. Based on my experience, detailed photographic evidence and attendance at both the check-in and check-out inspections are essential. FINAL THOUGHTS I accepted responsibility where claims were justified. What I do not accept is: • Being asked to pay for items already documented at check-in • Being presented with contradictory information • Having legitimate questions ignored • Being expected to accept claims that were not properly supported by the evidence • Paying for parts of a property whilst not having full use of them Based on my experience, I would not rent through Romans Windsor again and would not recommend them to prospective tenants.

Warren · 11 July 2026 · Romans Windsor

★★★★★ 5/5

Google

Skye has been my property manager at Romans Windsor and has always been professional and reliable. She is approachable and quick to respond when needed. Greatly appreciated. Thank you!

Magda · 11 July 2026 · Romans Windsor

★★★★★ 1/5

Google

As a landlord of 20+ years, I was forced to move away from Romans as managing agents due to poor service including misleading advice, overcharging, poor or no communication, not following instructions etc. When I asked for a valuation of the property they did not include the garage which if I had taken their advice on valuation would have led to a substantial loss for me. Fortunately, I instructed other local agents who properly valued the property and are now managing it competently pre-sale.

Jon · 11 July 2026 · Romans Windsor

★★★★★ 5/5

Google

Would like to thank Romans Windsor for helping me find a rental property when all other avenues seem to be closed. As special thanks to Carly and Skye would both have been very helpful and approachable when need advice & help.

A · 11 July 2026 · Romans Windsor

★★★★★ 5/5

Google

It’s always a pleasure to interact with our property manager Kim Shockley. She’s always so positive and upbeat on the phone and via email. It feels like a conversation even though it’s business. She’s always responsive and very happy to answer questions or point/guide in the right direction if required.

Darren · 11 July 2026 · Romans Windsor

★★★★★ 5/5

Google

I rent a property through Romans in Windsor. They respond to all my requests for information and maintance issues with quick and positive action. Thanks Sky Jones, property manager, for making it all happen.

Nigel · 11 July 2026 · Romans Windsor

★★★★★ 4/5

Google

Although I have not met Skye Jones in person, Skye contacted me promptly at the beginning of my tenancy to indroduce herself and provided her contact details. Skye has been professional, responsive, and considerate, working hard to ensure that any issues were resolved in a timely manner. Overall, I have found Skye to be a professional and reliable property manager. Thank you, Skye!

Sandra · 11 July 2026 · Romans Windsor