Trusted Agent profile
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★★★★★
2,914 reviews across 17 offices and 2 platforms
Nicholas Humphreys has 17 offices, in Manchester, Nottingham, Stoke On Trent, Burton, Derby, Norwich, Hatfield, Canterbury, Wimborne, Sheffield West, Portswood, Northampton, Durham, Portsmouth, Leicester, Sheffield City and Birmingham. Together they have 2,914 reviews on two platforms, rated 4.2 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nicholas Humphreys's 17 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleOne of the best descions I made was to use Nicholas humphreys letting agency; They were very proffesional and efficient. A Big thank you to Sasha, she was friendly, patient and extremely helpful in our search for accommodation. Any problems that arose was dealt with swiftly, their communication was top notch. Thank you Sasha and team for making the experience such a pleasant one, I would be delighted to use them again in the future.
1/5
GoogleWorst agents I have ever dealt with, promise you the moon so you sign with them but then it’s all downhill from there. If you ever have any maintenance issues and are with them; Goodluck on trying to get hold of anyone and I suggest you don’t expect them to turn up and fix anything or if your lucky and they do show up they are guaranteed to cause more issues and damage which brings us back to the same cycle. Always there to let you down * in regards to the response As shown again there is no responsibility taken by the agents, their poor communication means they are even unaware the new machine is still "broke" with their maintenance person informing us nothing was broke and it was down to the pressure being to high which needed to be resolved, hence why as he fitted the new machine the same issue occurred. In terms of coins and paperclips I have attached a picture of what supposedly broke the drum (even though this was never the issue) in which was clearly not cleaned prior to tenancy along with the rest of the house. In terms of dates the machine broke on may 1st with back and forth attempting to fix it up until the 13th where the maintenance man said he was informing the agent it needed a new part or whole machine. May 16th- agents in contact informing they were reaching out to the landlord to approve a new machine. June 9th- informed machine has been ordered and will be fitted Friday the 10th. Surprisingly they turned up however same issue occurred.
Dear Chloe, All feedback is important to us and it is disappointing to see the 1 star review you have given. Having looked into your maintenance issues at the property we have attended to all your maintenance issues through the course of your tenancy and repaired or fixed in a timely manor. The issue with your washing machine was down to the tenants at the property leaving coins and paperclips in your laundry which resulted in the drum breaking. A new washing machine was delivered within a few days at no cost to the tenants. Kind Regards Nicholas Humphreys Southampton
5/5
GoogleOlvera, Lola and their great team looks after my 6 bedroom HMO and they are the most professional and responsive estate agents I have ever worked with. They pick up their phones first time or call you back, they respond to emails instantly and do a great job finding high quality professional tenants and keep the house in a good state.
5/5
GoogleManagement is satisfied. Quick response to any issue relating to the property. The staff is very nice as well.
Dear Yelber, Thank you very much for the lovely review you left for us. We strive to provide the best customer service to all our customers and appreciate the time you have taken to leave us a positive review. Best wishes and regards, Nicholas
1/5
GoogleRating only, no written review.
Dear Rahul, We are very disappointed to learn that you are unhappy with Nicholas Humphryes Estate Agency however, we have checked our files and cannot see any record of having spoken to you or assisted you in some way. Could it be possible that you have been dealing with another Nicholas Humphreys branch and may have accidentally left your review against our branch in error? I would be willing to assist you in directing your expression of disatisfaction to the correct Branch and you are welcome to call me on 07881 308 750 to discuss or e-mail to sheffieldwest@nicholashumphreys.com We look forward to hearing from you. Regards, Nicholas
5/5
GoogleRating only, no written review.
Good afternoon Yashpal, Thank you very much for the 5-star review that you have left with us. We are delighted that you are happy with the service we have provided you and we hope that you are happy in your new home. Best wishes and regards, Nicholas
5/5
GoogleRating only, no written review.
Thank you for your 5-star review Ben. We hope you are settling well into your new home. Best wishes and regards, Nicholas
4/5
GoogleRating only, no written review.
Dear Ashik, Thank you very much for the positive review you have left us. We hope you are settling well into your new home and please feel free to contact us if we can be of any further assistance to you. Regards, Nicholas
5/5
GoogleRating only, no written review.
Good afternoon Toby, Thank you very much for the 5-star review you have left for us. We are delighted to hear that you are happy with the service we have provided. Best wishes and regards, Nicholas
5/5
GoogleRating only, no written review.
Dear Kristin, Thank you very much for your 5 star Google review. We certainly appreciate your review and hope you are enjoying your new home. Welcome to Sheffield! Best wishes and regards, Nicholas
5/5
GoogleRating only, no written review.
Dear Marina, Thank you very much for your 5-star Google review. We are really pleased that you are happy with the service we have given you so far and that you like your new home. Best wishes and regards, Nicholas
5/5
GoogleGood
Dear Brett, Thank you very much for giving us a 5-star review. We are pleased to learn that you are happy with the service provided in selling both your houses in Sheffield. We wish you well. Regards, Nicholas
5/5
GoogleMr. Nicholas was very kind and the service he offered was excellent. The room is very good with all the facilities as promised. Any questions can be answered at any time with much patience. I am very happy and comfortable to stay in here. I am an international student and he made this place feel like home.
Dear Miguela, Welcome to the UK and welcome to your new home in Sheffield! We are delighted to learn that you are comfortable inside your new home and we wish you well for the future. Regards, Nicholas
5/5
GoogleThe agent was very professional and helpful.I was always updated with information between me and my buyer regarding conveyancing process. Nicholas has worked tirelessly from the start,so glad we used the good Estate Agent.
Dear Kourosh, Thank you very much for the lovely house sales review you have left for us. I am delighted to learn that you were happy with the service provided to you. It was indeed a pleasure to help sell your apartment. We wish you and your family good health and happiness. If we can ever be of any assistance to you in the future, please do not hesitate to contact me. Regards, Nicholas
5/5
GoogleI have recently let my property in a short timeframe and at a good rent thanks to the services of Nicholas Humphreys Estate Agents. I was impressed with their communication and attention to detail that will have helped ensure the reliability of the tenants found.
Dear Christopher. Thank you very much for instructing us to rent your lovely student property. We are delighted to learn you are happy with the service we have provided and look forward to helping you rent your property for the next academic year. Best wishes and regards, Nicholas
5/5
GoogleI am a satisfied tenant. I came for viewing of one of their property advertised online and within a week, the whole process and documentation has been completed swiftly. I have since moved in and I’m happy with all the facilities there, especially the fact that it’s an all bills inclusive property for a very moderate monthly rent. Thanks to Nicholas Humphreys Estate and Letting Agency team members, they’re very nice and friendly, so far I can say they’re the best I’ve seen in Sheffield UK
Dear Henry, Thank you very much for the lovely review you have left for us. We are delighted to learn that you are happy with the service we have provided you so far. Welcome to your new home in Sheffield! Regards, Nicholas
5/5
GoogleI have had an excellent experience with Nicholas and Sue who run this business. I am from India and my rental experience was totally hassle free. Nicholas was so kind enough to take me for a tour to the apartment through WhatsApp while I was in India. The documentation process was smoothly done by Sue. Everything happened on time with a great level of professionalism. I really appreciate their service and would strongly recommend to anyone who is looking out for accommodation in Sheffield.
Dear John, Thank you very much for the review you posted for us. Both Sue and I are honoured to have been able to help you find accommodation in Sheffield whilst you were living abroad. We are happy to see you in now in Sheffield. Welcome to your new home in the UK! If we can be of any assistance to you, please feel free to contact us. Wishing you all the very best, good health and happiness to you and your family. Regards, Nicholas
5/5
GoogleMatt and the team were brilliant, by far the best letting agency I have been with. If there were any issues, they were dealt with quickly and professionally. Matt was always just a call or message away. I would highly recommend to others.
1/5
GoogleAvoid if you want your rent collected! Nice people but feel they get bullied by tenants and their communication on rent arrears is appalling. Of 14 tenants, 11 have arrears in the first 5 months of the tenancies, that's 78% arrears. Now owed over £10k in rent arrears and they serve me 30 days notice. Couldn't even apologise for a terrible service - disgraceful Now complaining to their H/O and OmbudsmanNegativeQuality, Professionalism, Value
Dear Alan, We are sorry to hear you don't feel that we have met your expectations and that we have had to end our agreement with you. As always our focus is on making sure that our landlords and tenants have a good experience with us. As agreed we will resend all the communications we have previously sent to you regarding these arrears demonstrating these have been chased repeatedly and tenants know what they have outstanding. Thank you, Nicholas Humphreys Estate Agents
3/5
GoogleRating only, no written review.
5/5
GoogleFrom a landlords perspective, I can very highly recommend Bhav and his team.
5/5
GoogleExcellent experience, very professional, courteous, delivered what they said they would and a pleasure to do business with. I cannot recommend this agent highly enough after letting properties for more than twenty years and having had some very poor agents this was a real treat.
5/5
GoogleI have worked with many rental agents in Portsmouth and I must say that Ben at Nicholas Humphreys' provides the very best service. He always responds promptly to requests and I have found him a pleasure to work with. I have no hesitation in recommending this company especially if you are looking for student lets.
Thank you for your review and kind comments Gloria. It's a pleasure to work with you, and I'm pleased to hear that you are happy with the service that we provide. Thank you for taking the time to leave a review. Kind Regards, Ben Lacey-Birch
4/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Nicholas Humphreys and its branches won awards at The British Property Awards in two years, most recently 2024.
British Property Awards winners in two years, the group and its branches: 2020, 2024.
British Property Awards by year, 2020 to 2024Source: The British Property Awards winners lists, as published, linked by year.
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Manchester has the most, with 545 reviews rated 4.2 out of 5, followed by Nottingham with 436.
The 17 Nicholas Humphreys offices, by town:
Yes. At The British Property Awards 2024 its branches won 1 Gold award. The group and its branches have also won 1 other industry award since 2020.
