Nicholas Humphreys Canterbury reviews

★★★★★ 5/5

Google

I have been a landlord with student properties for many years now. Nicholas Humphreys have always offered an outstanding service and I would highly recommend them. All staff have been very helpful. Emma has recently been dealing with our contracts and has kept us up to date at all times and ensured they were completed in a timely manner. Thank you Emma 😊

Mandy · 30 April 2025

★★★★★ 1/5

Google

Rented from this company for a couple of years. Issues were slow to be fixed + plenty of them (no WiFi for months, electrical fire, no shower for over a week, front window broken by gardener with over 2 weeks to fix), communication was difficult beyond belief and basic issues that should be routine such as gardening needed a reminder and even then took upwards of a month to sort out. Could not recommend this branch in particular any less. Save yourself years of stress, never had so many issues renting from a place

Ella · 7 August 2025

★★★★★ 5/5

Google

I've been looking to buy a property in Canterbury to rent out, and I got in touch with Jovi, Sanj & Dal @ Nicholas Humphreys Canterbury. The team there was really helpful. They gave me some good advice and walked me through a few things I wasn't sure about as a potential landlord. They were direct and clear, which I appreciated. It made the whole process feel a lot less daunting. So, yeah, if you're thinking about property in Canterbury, especially if you're looking to let, they seem like a solid choice.

Devante · 7 August 2025

★★★★★ 5/5

Google

Nicholas Humphreys Canterbury in every way has been wonderful. As parent of a university student who has been a tenant, Nicholas Humphreys Canterbury has been superb. They speedily and efficiently would respond to any concerns. ALL of the staff are polite, friendly, professional. They respond to any concerns in an equally professional and polite manner. From first meeting with them and throughout the whole academic year, they were consistent in their approach of care. I would highly recommend to parents of students especially. They remained very communicative and so helpful. You can be reassured as they show professionalism and kindness of their tenants. For parents of students, Nicholas Humphreys are very approachable and willing to listen. A welcome thing especially when our students are away from home. Thank you, Nicholas Humphreys Canterbury to ALL of you.

Patricia · 25 July 2025

★★★★★ 5/5

Google

We had struggled to find private student house in Canterbury, but Jovi was more than happy to help. He was able to quickly find us somewhere and sorted the paperwork. Nothing was too much of an ask. During our tenancy, Jovi was quick at responding to messages and made sure everything was done with disruption to us. I would highly recommend them to anyone wanting to move to the area as they have been overall faultless! :)

Hannah · 3 April 2023

★★★★★ 5/5

Google

Maja was fantastic during my property viewings today. She was professional and friendly. She showed me two properties and carefully analyzed them for me. When I mentioned other preferences, she was very patient and kept an eye out for suitable options. Highly recommend!

- · 5 February 2025

★★★★★ 5/5

Google

Nicholas Humphteys were/are a fantastic team and service. I was fortunate to stay here during this last year. The house was very nice, but the service that was provided was even more stellar! The team were fast with responses, fixes and communication. The team were also very compassionate and supportive of me during my time there. Thank you guys!

Subomi · 6 August 2025

★★★★★ 5/5

Google

We had a struggle finding private student accommodation but Nicholas Humphreys, Canterbury were fantastic in helping us in finding a property. By far they have been the best agency i have rented though. They were very quick in responding to issues and made the duration of our tenancy easy. Jovi in particular was fantastic by going out of his way to accommodate us. I would highly recommend them to anyone looking for rentals in the area.

William · 3 April 2023

★★★★★ 5/5

Google

I want to say a very special thank you to Josh Bryant as someone who permanently has to solve tricky problems he always gets it done , true credit to what is a great agency

David · 24 April 2025

★★★★★ 1/5

Google

Horrible experience with this agency. The house we moved into was dirty, not cleaned, and everything was either broken or breaking. There was literal faeces under the sofa and lingering pee smells everywhere. We’ve filled in so many reports and nothing was ever fixed - boiler, heating, smoke alarms. After moving out, they tried charging us for all of these existing issues, we had to undergo weeks of complaining and arguing before they gave up. Money grabbing, fake and dishonest agency. To anyone considering this agency: run.

[ · 8 October 2024

★★★★★ 5/5

Google

Rio was super helpful regarding moving in mine and my friends’ belongings into our new property. He was patient, kind and eager to assist in any way possible and did a very efficient job. Nicholas Humphrey’s have been great in helping us with the renting process and we’re happy to be with such an accommodating company!

Safiya · 26 July 2025

★★★★★ 5/5

Google

I've rented through Nicholas Humphreys for the last few years and it's been a genuinely smooth and stress-free experience. The whole process, from viewing to moving in, was really straightforward, and they’ve always been quick to respond and supportive during the tenancy. Josh especially has been incredibly helpful throughout, always happy to answer any questions and make sure everything’s running smoothly. I’d happily recommend them to other students looking for a place in Canterbury.

Nathan · 9 May 2025

★★★★★ 5/5

Google

I've had an extremely positive experience with Nicholas Humphreys. Especially Jovi, he is extremely reliable and efficient. Whenever I had issues or doubts he was always keen on helping. As an international student moving to a foreign country, sorting issues related to taxes, exemptions and issues related to the country can be really overwhelming. There was a problem related to an issue in the system and I was resulting liable for council tax. Jovi acted as an intermediary and he promptly contacted the council and solved the issue on my behalf! I'd recommend the company as I never had issues of any kind with them.

Martina · 7 March 2024

★★★★★ 5/5

Google

Jovi Gill assisted me with my move and was very helpful all the while keeping a good attitude from start to finish! If you happen to cross paths with the man, I hope you have as good a service as I did! Thank you kindly Jovi, you’re a lovely human being! 🙂 …

Awkward · 3 April 2023

★★★★★ 5/5

Google

Emma was very helpful and polite assisting with our concerns, queries and requests with regard to our daughters tenancy agreement. We had several concerns with the guarantor documentation which Emma explained in depth. Emma's professionalism made us feel assured with the entire process.

Donna · 13 May 2025

★★★★★ 5/5

Google

I have been in student properties with Nicholas Humphreys for two years and my experience has been great. They make the viewing and application process very simple and are proactive throughout the tenancy as well. They have created a very positive student housing experience for myself and my friends, so I would definitely recommend them to other students in Canterbury.

Emma · 9 April 2025

★★★★★ 5/5

Google

My experience with Sam was excellent. She had great communication and was very understanding and patient with my requests. If you have any queries PLEASE go to sam.

Leo · 26 September 2025

★★★★★ 5/5

Google

Just moved my things into my new house and Rio was so kind and was a massive help. He helped me move my things answered all my questions and was patient with me.

Maraki · 2 August 2025

★★★★★ 5/5

Google

I have 25 years as a landlord and in the past few years have dealt with Nicholas Humphreys and particular Jess who is out of the top drawer in terms of promptness, accuracy and judgement. Jess gives me confidence that tenants will be properly and promptly sourced and that removes many elements of the stress involved

Simon · 26 April 2025

★★★★★ 5/5

Google

Everyone at Nicholas Humphrey’s is spot on and takes pride in all what they do and offer. Josh is a great guy who is very knowledgable as well as productive with getting things completed in a very small time frame!

Josh · 24 April 2025

★★★★★ 5/5

Google

Had the best experience with Humphrey’s and every member of staff we spoke to in our journey to find our university student housing. Jovi was extremely helpful and went above and beyond in every stage and even drove us back home after the viewing alongside helping us move things into the correct rooms :) Having had experience with other companies for finding accommodation, the service at Humphrey’s is incomparable! 10/10 would recommend to anyone looking to move house for a pleasant and nice experience.

Drew · 3 April 2023

★★★★★ 2/5

Google

I’m giving this company two stars purely because the viewing process was smooth and the representative who showed me around was genuinely lovely and helpful. However, things quickly went downhill after I chose a room and paid a holding deposit. I didn’t hear anything for a month. When I finally followed up via email to find out what was happening, I was suddenly hit with a £700 bill, without explanation or prior communication, and given a deadline at the end of the month to pay it. At that point, I hadn’t even received my tenancy agreement. I informed them of this, and they then sent over the agreement. I asked if I could split the payment over two months, and they refused via email. However, when I called, they were polite and accommodating, saying it would be fine and they'd make a note of it. The situation was resolved, but it made one thing clear: never email this company, they’re rude and unhelpful over email. Later, we experienced several maintenance issues, including a burst pipe that caused a kitchen leak and a broken shower. Our landlady, who isn’t responsible for maintenance, had to step in to push for repairs. While the pipe was fixed quickly, the hole in our kitchen ceiling remained untouched for weeks, which was a problem for her as she’s trying to sell the property. We received no communication about the shower repair either, it was again our landlady who kept us informed. We are supposed to report maintenance issues on Fixflo and our address isn't even on there and it doesn't allow for manual entry. More recently, my flatmate decided to move out and tried to transfer her tenancy to a mutual friend. The company has been completely unresponsive and uncooperative, ignoring multiple emails. As it stands, she may be forced to pay rent for a place she can’t even live in, as she’s no longer a student. Overall, this company has been disorganized, unresponsive, and unnecessarily stressful to deal with. Avoid at all costs.

Chloe · 15 May 2025

★★★★★ 5/5

Google

Having moved on from a difficult estate agents, the team here have been a breath of fresh air, for which the high reviews speak for themselves. The team have been nothing but pleasant and helpful during my time with them, offering flexibility and a professional and courteous attitude from initial contact. I am really enjoying my new home, and would not hesitate to recommend this company to anyone looking to move!

Amie · 18 August 2025

★★★★★ 5/5

Google

Always great service, Jovi and Josh have helped me through the entirety of my tenancy with any issues I have had! Star employee

Ethan · 30 July 2025