Every review we hold for the Portsmouth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have rented a house in Portsmouth and letting agency was Nicolas Humphreys. At the start i heard a lot of bad things about letting agencies and some of my friends were actually suffering because of it. But with Nicola Humphreys , it was a different experience altogether.
- Co operative
- Friendly
- Timely responsive
- Professional
Specially Ben Lacey-Birch, has helped me a lot. Letting agency has done all the checks on time which helped me implement the suggestions as well.
I would highly recommend anyone to reach out to Nicholas Humphreys agency if looking for lettings or house purchasePositiveResponsiveness, Quality, Professionalism, Value
Shrikant · 28 August 2021
Agent replied · 31 December 2024
Hi Shrikant
Thank you for taking the team to leave us a review. I'm very pleased to hear that you have been happy with myself and the team and the service that has been provided to you.
We wish you all the best in the future - please do not hesitate to contact us if you need any assistance in the future.
Best Wishes
Ben & Team
★★★★★ 5/5
GoogleAs students we rented a four bedroom house for the 22/23 academic year. Tarun was exceptional when dealing with any quires we had and provided us with a great service throughout the year, many thanks.
Keria · 6 March 2024
Agent replied · 31 December 2024
Thank you for the kind comments, it was a pleasure as having you and the rest of the household as tenants. We wish you all the best in the future
★★★★★ 5/5
GoogleI have worked with many rental agents in Portsmouth and I must say that Ben at Nicholas Humphreys' provides the very best service. He always responds promptly to requests and I have found him a pleasure to work with. I have no hesitation in recommending this company especially if you are looking for student lets.
Gloria · 7 June 2022
Agent replied · 31 December 2024
Thank you for your review and kind comments Gloria. It's a pleasure to work with you, and I'm pleased to hear that you are happy with the service that we provide. Thank you for taking the time to leave a review.
Kind Regards,
Ben Lacey-Birch
★★★★★ 5/5
GoogleMe and my friends loved our time in our student home, Tarun was quick, consistent and helpful with all our queries and questions, we really appreciated his guidance and kindness this year.
Esme · 6 March 2024
Agent replied · 31 December 2024
Thank you for your review and kind comments Esme, it was a pleasure as having you and the rest of the household as tenants and I'm pleased to hear that you are happy with the service that we provide. Thank you for taking the time to leave a review. We wish you all the best in the future
★★★★★ 5/5
GoogleCouldn’t recommend these guys enough!! Adrian was so helpful and went above and behold for us. Very friendly and give genuine advice but the thing that made Adrian and his team stand out from the rest was that they genuinely care something that is rare to find in this day and age.
Faryal · 6 March 2024
★★★★★ 5/5
GoogleHonestly the best agent I have ever meet and will ever meet. After meeting Ben, Tracy and Jamie life as property investor got better they are all reliable honest and market the property better than any agent in Portsmouth. For example; this year we refurbed property completely took while therefore advertised in August in 10 days they secured us 5 great tennants for September. I market with other agents I find them to make excuses all the time from now on I will continue to market Humphreys each year . Ben and the team are great with tennants and really good at selling. Their new office is the heart of Portsmouth which is accesible for tennants and landlords.
My parents have been landlords for 20 years and always found petty problems with lot of agents that majority of them lie and all they know is to lie I can already name 5 major agents. Lot of the time they are impossible to work with or leave our properties empty and last of the worry and come with excuses especially in Portsmouth. Frankly we have never meet any decent agents who can make sales.
So if your landlord like ourself looking for great return and work with great people advertise with only Nicholas Humphrys ?
P. S I hope they keep the same staff as all are great.
Jay · 28 August 2020
★★★★★ 5/5
GoogleThis was the first time I have used Nicholas Humphreys to find tenants for my student house in Portsmouth. Ben Lacey Birch couldn't have been more helpful and had found me a group of tenants within two weeks of advertising the property. I will definitely use them again.
Simon · 2 January 2020
Agent replied · 31 December 2024
Thank you for your comments Simon, they are very much appreciated. I'm delighted to hear that you were impressed with our Tenant Find service for your student property in Southsea. We are looking forward to working with you again next year. Thanks again for taking the time to leave a review.
Kind Regards,
Ben Lacey-Birch
★★★★★ 1/5
GoogleI was bought in at first. But I have been put off working with these estate agents again from my experience today! When I was told the estate agent would be 15 minutes late to an appointment we had already rebooked (as they didn’t have have the key to show the place) I was a bit put frustrated. Mostly because I was taking time out of work to meet during the limited times offered despite their advertising saying 8am to 8pm viewing on a vacant property.
The estate agent was 45 minutes late and then told me he had to go into the office as he didn’t have the keys still!
When being shown the property I was told points on the add were wrong/in need of updating which left me uneasy.
I asked about securing a room at the property shown to me, and was told I’d get a link to the online form to do so within a couple of hours. 6 hours later I’ve had nothing.
Poor customer service and I’m very worried how they would handle incidents if I was a resident. Would not use again.
Dan · 28 August 2020
Agent replied · 31 December 2024
Thank you for your feedback, Dan. I am sorry that on this occasion we did not deliver the service that we are normally able to offer.
As stated, we initially had to reschedule your viewing due to maintenance works at the property and the contractor not returning the key to us in time. We rearranged your viewing to today, however due to staff illness and appointments prior to yours running significantly late, our colleague was late in attending your viewing, and for this I apologise sincerely.
The viewer who conducted your viewing today was conducting viewings until 6pm, which is likely why he was unable to send the email to you.
Due to the number of properties we advertise, and the recent increase in demand from student tenants, our appointment availability has been limited this week but we did try to rearrange the appointment for you as soon as possible.
I will contact you directly Dan as I would like to offer a gesture of goodwill for the inconvenience caused today by factors outside of our control. We appreciate your feedback and will ensure that action is taken so that a similar situation is avoided as far as possible.
Kind Regards,
Ben Lacey-Birch
Director
★★★★★ 5/5
Googlefantastic and friendly team. excellent communication
special thanks to Tarun
Tawfik · 11 March 2023
Agent replied · 31 December 2024
Thank you for your review and kind comments Tawfik. It's a pleasure to work with you, and I'm pleased to hear that you are happy with the service that we provide. Thank you for taking the time to leave a review.
Kind Regards,
Tarun Patel
★★★★★ 1/5
GoogleI am very upset about the way this state agents are dealing with our complains, I am tired of calling and going to their office just to hear the same excuse everytime. Since the first day on my house that they keep telling us that they are going to solve our problems and they just try to ignore us as long as they can.NegativeResponsiveness, Quality, Professionalism
Tiago · 1 January 2021
Agent replied · 31 December 2024
Hello Tiago. I'm sorry to receive your feedback following our email exchanges.
As agreed we have completed maintenance works to your kitchen, and have agreed to replace your mattresses for you.
We have been responsive following your visit to the office and emails. We will endeavour to complete the schedule of works by Thursday as agreed today for you.
Best Wishes
Ben Lacey-Birch
★★★★★ 5/5
GoogleGreat letting agent and handle everything in an extremely efficient manner. They keep me in touch if ever anything needs doing to my property and more importantly ensure that the rent gets paid.
Rebecca · 1 January 2024
Agent replied · 31 December 2024
Thank you for your review and kind comments Rebecca. It's a pleasure to work with you, and I'm pleased to hear that you are happy with the service that we provide. Thank you for taking the time to leave a review.
Kind Regards,
Tarun Patel
★★★★★ 5/5
GoogleNicholas Humphreys have successfully let my student house for several years now even through the 2020 lockdown. They are efficient , pro-active , well-connected with the student sector, easy to get hold of and friendly . I can highly recommend them as letting agents.
Phil · 11 March 2023
Agent replied · 31 December 2024
Thank you for your review and kind comments Phil. It's a pleasure to work with you, and I'm pleased to hear that you are happy with the service that we provide. Thank you for taking the time to leave a review.
Kind Regards,
Tarun Patel
★★★★★ 2/5
GoogleWe had a lot of issues in the house we were renting and it took emails after emails to get them to solve it. Our biggest problem was when we had issues with our bills provider and while we were trying to solve the dispute they weren't not responsive and not cooperating.
They were good to start with but the service was terrible at the end.
Hope they priotise solving issues.
(Please do not reply to this review)NegativeResponsiveness, Quality
Irine · 28 August 2021
★★★★★ 2/5
GoogleUnfortunately their communication is very poor, which is extremely annoying when you are seriously interested in investing in a property. I had to contact the office multiple times after not hearing anything - when they had said they would contact me. I also emailed them with no response.
Alexandria · 2 January 2020
Agent replied · 31 December 2024
Dear Alexandria,
Thank you for your review. I am sorry to hear that you feel that our communication did not meet your expectations.
We responded to your initial enquiry for a property and as you were out of the country offered to conduct a video viewing of the property for you. We emailed a link to the video viewing and you responded advising that your computer was not working correctly and asked me to send you the video clips via WhatsApp. I sent the clips to you via WhatsApp on the 25th April.
We would be happy to discuss your enquiry further and would welcome the opportunity to help you find a suitable property in Portsmouth. If you would like to email me I would be happy to help you with this personally, my email address is BenL@nicholashumphreys.com. Alternatively, if you would prefer our telephone number is 02393 552 559.
Many Thanks,
Ben Lacey-Birch
★★★★★ 5/5
GoogleOlvera, Lola and their great team looks after my 6 bedroom HMO and they are the most professional and responsive estate agents I have ever worked with. They pick up their phones first time or call you back, they respond to emails instantly and do a great job finding high quality professional tenants and keep the house in a good state.PositiveResponsiveness, Quality, Professionalism, Value
Samuel · 7 June 2022
★★★★★ 5/5
GoogleI do not need to worry about my property as I know it’s in good hands and the maintenance is always on point. I do not worry as they look after everything at my property and rent is always on time
Arvey · 6 March 2024
★★★★★ 5/5
GoogleVery knowledgable office, let my house in Southsea within one week for Student next year. They have taken professional photographs, work over the weekend and late into the evening. Impressed with their service and looking to take their managed service in the summer.
Flora · 2 January 2019
Agent replied · 31 December 2024
Thank you for this positive review. Glad you enjoy the service we provide.
★★★★★ 5/5
GoogleFrom a landlords perspective, I can very highly recommend Bhav and his team.
Alex · 7 June 2022
★★★★★ 5/5
GoogleThe team recently managed to secure tenants for our student property within 6 weeks. They are incredible professional and kept us updated on viewings, potential tenants and comments made about out property on a regular basis. The process was very smooth start to finish. I would recommend them to any landlord and will definitely be using their services again myself in the future.PositiveResponsiveness, Professionalism
Alex · 28 August 2021
★★★★★ 1/5
GoogleThe phone line doesn't work and I went to their offices at commercial road during their hours and no one is in. Waste of time.
Oliver · 6 March 2024
★★★★★ 5/5
GoogleExcellent experience, very professional, courteous, delivered what they said they would and a pleasure to do business with. I cannot recommend this agent highly enough after letting properties for more than twenty years and having had some very poor agents this was a real treat.
Steve · 7 June 2022
★★★★★ 1/5
GoogleUncontactable. I sent a message on their site 2 months ago, still waiting for a call back!
Yolande · 10 May 2024
★★★★★ 5/5
GoogleFive Stars are not enough for the amazing service which is provided by Ben and his staff at Nicholas Humphreys. Having dealt with previous agents, I can confirm that I would highly recommend their services. A reputable company with a personal service for both a landlord and a tenant.
Heather · 29 August 2019
★★★★★ 5/5
GoogleTop quality service, very helpful through the whole process.
Aysin · 6 March 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
