Nicholas Humphreys Northampton reviews

★★★★★ 5/5

Google

Tarun at Northampton Nicholas Humphreys is amazing. The service he provided went over and above what we expected. Not only did he help us find the best student accommodation for our son, he was right there with us until our son finally moved in. Nothing was too much for Tarun, he was always at the end of the phone dealing with our queries and reassuring us. He helped us navigate what was potentially a minefield and made us feel he was invested in securing the right accommodation for our son, who loves his flat. We will certainly recommend the services provided by Northampton Nicholas Humphreys. Thank you so much Tarun.

Pauline · 15 October 2025

★★★★★ 5/5

Google

Moving into a new student property can be a stressful experience, but thanks to Paige, it was made so much easier. From the moment we reported a few issues upon moving in, she dealt with everything quickly and efficiently. Every problem we found was handled with urgency, and she kept in constant communication, which really made me feel comfortable and reassured knowing I had someone reliable to turn to if anything went wrong. One thing I really appreciated was how thorough Paige was, she went through everything I listed in my email, made a full checklist, and ensured each item was resolved and ticked off. That level of attention to detail made a huge difference. Paige also went above and beyond when I requested a new mattress. Not only did she manage to get a replacement quickly, but it was brand new with the cover still on, which was a great reassurance. Even more impressive was how respectfully she handled my belongings, she carefully placed everything on the floor so she could set the new mattress up properly, which I really appreciated. All in all, I would 100% recommend Paige for dealing with any issues, whether it's a student property or standard housing. She's professional, responsive, and genuinely cares about making sure everything is sorted.

Amy · 3 October 2025

★★★★★ 1/5

Google

NH is an absolutely decrepit agency with no morals and values for their current tenants whilst prioritising their new ones. I would be here writing this for several light years when talking about the issues with our house going from radiators falling on the floor to suitcase with essential life document be taken by cleaners and given to random people on the street. The landlord and agency don’t communicate at all. And our landlord was living in China so he wasn’t helpful at all - not to mention that owning homes and renting properties in the UK whilst not being a resident is ILLEGAL. Was left days without gas because the landlord was away and couldn’t contact Scottish Power for us. Also was very passive aggressive when we moved out, making us rush within the hour for new tenants that were “moving in tonight” but not didn’t come until several days later. Students please take your services elsewhere and don’t waste your time and money on this nonsense ageny

Karyn · 18 November 2024

★★★★★ 5/5

Google

10/10 highly recommended. Particularly Paige who is lovely and really helpful.

Jeffrey · 3 December 2025

★★★★★ 1/5

Google

I’ve dealt with countless estate agencies, for both renting and buying properties, and I hate cliches but - if I could give 0 stars, I’d give -1 to this happy bunch. Nicholas Humphreys Northampton is one of the most poorly organised, unprofessional, condescending, and frustrating estate agencies you will ever deal with. A family run business, with each family member being given glorified titles of ‘directors’ and ‘managers’, when frankly they could barely direct and manage a low budget YouTube video. The Carpenters are a plague in the property industry. I had the misfortune of renting a property through them for a year. We arrived on our tenancy start date 14th July 2022, to find the property had not been cleaned yet, there was plaster around every socket, there were cables hanging down from the ceiling, the cupboards were greasy and yellowed, the oven was filthy and so much more was wrong - I still have the several pictures I sent them. The email was so big, I had to upload the images onto One Drive, as they would not fit onto a normal email. Time went on, and more problems arose. From damp/mould, to a leak through the boiler, which I reported promptly and never got an update as to when someone would be coming out. When I called to check, a few weeks later, Kate Banas informed me someone could come the very next day. I politely informed her I would be away at a wedding and would like to be there - could they come a few days later instead. She said it was fine, but then emailed me later to suggest if the boiler were to ‘get worse’, due to this ‘delay’ that I had apparently caused, I would have to foot the bill. In short, I replied absolutely not - to which she responded rudely as if it were my fault and apparently the delay was caused because of me - even though I had reported the issue weeks ago, and she was only able remember I had reported the boiler issue because I had made the follow-up call, to ask for an update. This email exchange took place over a shared email inbox - which the directors have an overview over, but no one stepped in to say - you know what, that’s not great customer service, Kate. The damp/mould mentioned earlier was always dealt with via email - ‘open the windows and use heating’. The windows were opened daily, and heating was used often. Our laundry was done at a laundromat - we were not actively causing any moisture, but Michael Carpenter did not seem to have the critical thinking skills to think - maybe these tenants are not lying and there is just a lot of moisture in that poorly maintained property. I had many of these exchanges with the Carpenters. At the end of it all, they withheld a lot of my deposit - some of it I agreed with. Other bits, I contested, and some money was taken off after Michael finally agreed. Be wary of this and keep all email threads with this agency. They will also use Kate’s husband, Jacek Banas, to do dodgy work around the house, and then invoice this to the tenant. They will then tell you that he’s cheaper than other quotes, to make it seem like they’re doing you a favour - yes, he is cheaper and for good reason. His work is awful. Poor landlord. Michael decided to be rude and condescending once again via email about the deposit, to which I responded in the same manner. I got a lovely email from his wife - another self-proclaimed DIRECTOR - saying she did not ‘appreciate my tone’. I advised her to speak with her team about tone and customer service, before commenting on mine, as I’d been nothing but polite and cordial to them, until I had those exchanges with her husband and Kate. There were many other things that I do not have the time to go into. The titles that these poor-excuses-for-estate-agents have given themselves, are not worth the paper they are written on. Strange individuals with no people skills, decorum or moral compass. Even if I did love a property in the future, I would not look twice at it, if it were being marketed by these individuals. Stay well clear. They will likely respond to this with lies, and I expect nothing less.

Muhammed · 1 April 2024

★★★★★ 1/5

Google

Awfully run, dishonest and have no care for tenants whatsoever. Rented a student house through them. House wasn’t cleaned prior to us moving in. One bedroom was uninhabitable for 2 months longer than we were told due to the poor organisation of the company. Cut corners to save money repeatedly. Landlord was unqualified and incapable of doing the work to the house. As shown through the water (and waste) from flushing our toilet coming out of the shower drain which also leaked through the floor onto our fuse box. They also took 3 weeks to even try and fix this properly. controls to the heating was padlocked into a cupboard meaning we couldn’t adjust anything forcing us to spend more on heating than we needed or wanted. Company tried conning us out of our deposit by using photos from a year before we moved into the house as evidence. Thankfully we were able to contest this and we able to get some of our deposit back. Not before 4 months of arguing with the company about their obvious lies. Wouldn’t recommend this company to anyone. If I could rate it worse, I would.

Nicholas · 31 March 2024

★★★★★ 5/5

Google

Fantastic letting agent. The property was in great condition, and any maintenance issues were sorted quickly and without hassle. Communication was always friendly and professional, and he was genuinely a good guy who cared about his tenants. Would definitely recommend

Ife · 6 December 2025

★★★★★ 1/5

Google

Don’t rent from these guys if you are a student. Will give you the property in an okay shape and then deduct money from your deposit over anything with false evidence and vague invoices. First of all it took them almost a month to decide on the deductions. If you don’t have enough employees maybe don’t run as much properties and make people’s experiences disgusting. After making the deductions they won’t even give you a chance to negotiate and they will try to leave it to the adjudicator to decide cause thats what they are used to they are used to getting into disputes with students because they know how to lie. But I won’t let it go this time, let’s see whats going to happen. I am going to contact the council, and citizens advice bureau and I will make sure to get my money back. I hope your time is worth the £67 pounds you are disputing with a student about for the past couple of weeks.

Khaled · 6 August 2025

★★★★★ 5/5

Google

The team over at Nicholas Humphreys Northampton have been absolutely phenomenal, efficient and welcoming. A truly family ran, people-first business that goes above and beyond on a regular basis. I have rented two student properties through these guys & I cannot praise them enough for the ease of completing all paperwork, the speed of answering any and all queries, and their general decency as people. I couldn’t recommend them more!

Sebastian · 1 January 2024

★★★★★ 5/5

Google

I rented with Nicholas Humphreys as a uni student and had a really positive experience. The team were always considerate, understanding and quick to respond to any issues. Would definitely recommend them to other students looking for reliable accommodation.

DO · 4 October 2025

★★★★★ 5/5

Google

My experience with Nicholas Humphreys Northampton branch was good and hassle-free. In short, you keep your side of the bargain and they keep theirs. I rented via them and had no problems at all. Any minor issues were dealt with pragmatically and fairly. They were efficient in setting the tenancy up and similarly so in closing it down cleanly. In between times there were relatively few interactions. They have good friendly staff which is another plus.

Dr · 1 January 2023

★★★★★ 5/5

Google

Attentive to the needs of every tenant, always happy and willing to lend a hand no matter how difficult the problem seems to be.

Pharrell · 1 October 2025

★★★★★ 1/5

Google

1. DONT CHOOSE THIS AGENCY!!!! The two agents kicked us out of the house earlier than we had agreed to leave, this led us to not be able to properly clear all our belongings from the premises. Therefore we deduced that this was done on purpose to charge us extra fee from our deposit. 2. These people are extremely money hungry which is unfortunate because they pray on students that are only trying to get an accommodation to complete their academic year. Such as charging adding hidden fees in the deposit such as WiFi even though it was never agreed that we pay for WiFi in the contract. 3. The landlord didn’t live in the UK which made it very hard to resolve issues and the company was very reluctant to give us his details which is because it is illegal for landlords to own property if they are not in the UK

Michelle · 18 November 2024

★★★★★ 1/5

Google

Do not use this company especially if you are a student. They really do not care about you as a tenant or a person. They’re lucky I didn’t sue them for the stress caused by their lack of regard for me and my safety. I would’ve given zero stars if it was an option.

Olivia · 15 August 2025

★★★★★ 5/5

Google

The team over at Nicholas Humphreys Northampton have been absolutely phenomenal, efficient and welcoming. A truly family ran, people-first business that goes above and beyond on a regular basis. I have rented two student properties through … More

Sebastian · 3 March 2024

★★★★★ 1/5

Google

Avoid if you want your rent collected! Nice people but feel they get bullied by tenants and their communication on rent arrears is appalling. Of 14 tenants, 11 have arrears in the first 5 months of the tenancies, that's 78% arrears. Now owed over £10k in rent arrears and they serve me 30 days notice. Couldn't even apologise for a terrible service - disgraceful Now complaining to their H/O and OmbudsmanNegativeQuality, Professionalism, Value

Alan · 20 July 2022

★★★★★ 2/5

Google

From my personal experience, this letting agent is more suited to handle the general public rather than students. We have had nothing but trouble and little support with our landlord who liked to invite himself into the house and do botched maintenance jobs. This caused health issues around the house, such as major black mould, lights falling/hanging from the ceiling and floorboards being removed from outside of peoples bedrooms (without warning). However, they did remain professional throughout the tenancy.

Amy · 1 January 2021

★★★★★ 5/5

Google

going through the initial paperwork and setting up was made easy by leanne and Micheal as they explained everything in detail and in a professional manner making the process quick and stress free if i ever had a query they were always available to help me , I did have few issues recently with the property mainly todo with heating of which was swiftly handled by Micheal or Leanne making me one very happy tenant would definatly recommend

Jordan · 1 January 2024

★★★★★ 5/5

Google

Fantastic agent! Great service with expert knowledge found me a fab' house and guaranteed that the sale completed smoothly. Very happy...

Greg · 10 July 2024

★★★★★ 5/5

Google

Very Professional approach. Can deal with this Agency with all our Purchase/Sale of properties and Tenancy requirements..

Lalit · 10 June 2024

★★★★★ 1/5

Google

1. DONT CHOOSE THIS AGENCY!!!! The two agents kicked us out of the house earlier than we had agreed to leave, this led us to not be able to properly clear all our belongings from the premises. Therefore we deduced that this was done on … More

Michelle · 29 February 2024

★★★★★ 5/5

Google

going through the initial paperwork and setting up was made easy by leanne and Micheal as they explained everything in detail and in a professional manner making the process quick and stress free if i ever had a query they were always … More

Jordan · 3 March 2024

★★★★★ 1/5

Google

NH is an absolutely decrepit agency with no morals and values for their current tenants whilst prioritising their new ones. I would be here writing this for several light years when talking about the issues with our house going from … More

Karyn · 29 February 2024

★★★★★ 1/5

Google

Not a great experience using this estate agency. Lots of talk but not much action when needed, I never felt as though they had our best interests in mind. We rented a student house for 1 year and I would not recommend this to anyone I cared for greatly!

Trevor · 2 April 2023