Nicholas Humphreys Burton Upon Trent reviews

★★★★★ 5/5

Google

I recently had an issue with my boiler that took some time to be resolved, but I truly want to thank Leanne for her patience, kindness and professionalism. She was always polite, responsive, and genuinely tried to help, even when the situation was difficult. In the end, everything was fixed and I really appreciate her support throughout the whole process. It means a lot to deal with someone who cares and communicates with respect. Highly recommend Nicholas Humphreys, especially Leanne, thank you again for your help!

Diana · 29 November 2025

★★★★★ 5/5

Google

Nicholas Humphrey’s have been managing our properties now for approximately 18 months. They have always been very professional and prompt to deal with any issues. Contact is excellent and always updating with any changes needed. Alison has been our account manager for most of this time, with Kristie taking over during the past 6 months. Both are an absolute pleasure to deal with making our hands off experience far more enjoyable. Would highly recommend Nicholas Humphrey’s, Alison, Kristie to anyone considering using them as letting or management agency.

John · 2 April 2025

★★★★★ 5/5

Google

I have recently rented a property in Woodville through Humphreys Letting Agents in Burton on Trent. Unfortunately due to illness I have had to move from the property because of the stairs. Throughout the whole of my tenancy everyone at Humphreys has been very helpful. There have been one or two small issues which have been dealt with promptly by the property manager, Amber Damon, who has managed any problems very efficiently. Sorry to leave you all Regards Brian Davies

Brian · 2 April 2025

★★★★★ 4/5

Google

This review refers solely to the Burton Branch. Professional, thorough, honest, straightforward and easy to both talk to and deal with. My current property manager Amber is a credit to the company. She listens, offers advice and suggestions and has guided me through the details of legal actions. She has one particularly difficult tenant and has been at pains to get him to reply to communications. Backed up by manager Matt, I am more than happy to recommend this company. My one negative observation is that it is at times a tad difficult to follow the logic of the accounts department. They have occasionally referred to themselves as N. Humphreys, but for some odd reason they also go under the title of White Kite.

David · 4 March 2025

★★★★★ 5/5

Google

Cannot recommend Nicholas Humphries in Burton enough. Me and my partner bought our first home with them and they were nothing short of amazing. As first time buyers the experience of buying a first house can be daunting but I knew I could speak to anyone at Nicholas Humphries and they would ease our worries. 10/10 customer service.

Maia · 19 October 2025

★★★★★ 5/5

Google

We've had a great experience with Nicholas Humphreys managing our rental properties in Burton and Swadlincote. The team has been professional, responsive, and efficient in handling all aspects of property management. Communication has always been clear, and any issues have been addressed promptly. Special thanks to Amber for her excellent support and dedication. Highly recommended for landlords looking for a reliable and hassle-free management service!

Mi · 27 February 2025

★★★★★ 5/5

Google

I am very pleased with the service I receiving from NH, especially AMBER DAKIN, who answered all my questions within depth explanations, ensuring I fully understood what I was doing and why it was necessary. Her professionalism (thoughtful and empathetic manners) allowed me to have minimal worries during an important and stressful time (I am looking for the new place for me and my son after 20 years living in London) Amber is very helpful, she took the time to truly comprehend what I am looking for in a rental property. Her work is contributing to the company's overall success. I would recommend NH for all rental needs. Joanna Tychmanowicz (London)

Joanna · 3 May 2024

★★★★★ 5/5

Google

I've rented through Nicholas Humphreys for over 7 years. I've always found them to be efficient at contacting the landlord and resolving issues when there's been a problem. They have always been respectful when carrying out property inspections. More recently when my landlord decided to sell they handled this sensitively and professionally. They helped me to find a new property and I found Eileen to be particularly supportive at what was a very stressful time. Amber went out of her way to help us with a viewing of a rental property. Annie and Victoria were both very considerate about arranging viewings around my availability. I've nothing negative to say about this agency based on my experience in dealing with them.

Susan · 3 May 2024

★★★★★ 5/5

Google

This refers to the Burton-on Trent branch: Very happy client! We had dealt with NH before (for rentals), and this was the second time that we had sold a property through them. We dealt with Dave for the valuation, and he was excellent - professional, helpful and very friendly. Unfortunately, the market was very poor at the time (mid-2023) and there were various hold-ups (not their fault), which led to delays. BUT Victoria and Dave worked hard to get it "across the line", last week. Many thanks to them, as well as Simon and Annie! Recommended - 10/10 !

Martin · 3 May 2024

★★★★★ 5/5

Google

Iv used Nicholas Humphrey for many years now. And the staff are so helpful. I normally deal with Mike. Mike is so efficient regrarding my tenants issues. I don't have to worry about anything. It such a peace of mind knowing Mike is taking care of all the issues. I don't have to chase up anything, and that is a big help. Mike is always ahead thinking of resolutions to any problems I raise. Thankyou to Mike and the whole team at Nicholas Humphreys, for providing excellent customer service and being so helpful. I can never imagine using another estate agents ever. Rehana (1 Barons Court)

Rehana · 1 January 2024

★★★★★ 5/5

Google

Just wanted to say a huge thank you to the team and in particular Alison for looking after my Mom Maria. The process of finding a property to sorting out the paper work was quick and easy. The ongoing service was second to none and in particular Alison helped my Mom on numerous occasions which included a vital repair to the property. Alison treated my Mom like her own, made her feel valued and sorted our the problem quickly which providing reassurance and comfort. Very grateful and impressed! Thank you so much would highly recommend!

James · 1 January 2024

★★★★★ 5/5

Google

I had the pleasure of working with Nicholas Humphreys agents recently, and they exceeded all my expectations. From my initial email to the finalization of the rental agreement, every aspect of the process was handled with the utmost professionalism and expertise. I was applying from another country so Eileen went above and beyond for me to gather options and online viewing possibilities in a very limited amount of time. She provided me with accurate and detailed information about each property, highlighting both the positives and any potential drawbacks. I never felt rushed or pressured into making a decision. She patiently worked with me, offering valuable advice and guidance while respecting my preferences. What impressed me the most was her attention to detail and ability to understand my specific requirements. She took the time to truly comprehend what I was looking for in a rental property. As a result, she presented me with a curated selection of options that perfectly matched my preferences, saving me a tremendous amount of time and effort. Throughout the entire process, the tenancy service demonstrated exceptional communication skills. They promptly returned emails, provided regular updates, and ensured that all my queries were addressed in a timely manner. Their knowledge of the market was comprehensive, and their insights were invaluable in making an informed decision. I cannot recommend this agency highly enough. Their professionalism, efficiency, and dedication to client satisfaction are unparalleled. If you want a stress-free rental experience, this is the one to choose. They will undoubtedly exceed your expectations, just as they did mine.

Nouman · 5 August 2023

★★★★★ 5/5

Google

I would just like to say a massive thank you to Annie and Debra on Sales they handled the Sale of my house with such professionalism. I was kept updated how my Sale was going at all times, Would recommend them thank you again for everything.

Eileen · 27 February 2025

★★★★★ 5/5

Google

As a landlord we have recieved fantastic friendly proffesional and efficient service from the Burton team especially Kristie and Alison who are always quick to respond and deal with any queries and advise on any issues ensuring a quick solution! Highly recommend 👌 …

Amie · 28 February 2025

★★★★★ 5/5

Google

Great sales team. Despite numerous setbacks and 3 sales falling through at the last hurdle due to rising interest rates and problems with buyers mortgages, Victoria and the team at Nicholas Humphreys were amazing. they kept a positive attitude throughout and I felt they always had my best interests at heart. Thank you so much for staying motivated throughout this drawn-out process! We got there in the end! :)

Steve · 1 January 2024

★★★★★ 5/5

Google

This review refers solely to the Burton Branch. Professional, thorough, honest, straightforward and easy to both talk to and deal with. My current property manager Amber is a credit to the company. She listens, offers advice and … More

David · 27 March 2025

★★★★★ 1/5

Google

Attitude of the lady on the phone when I asked on behalf of my friend about how to use the boiler. There's no instructions and it's on a timer. It does not explain how to change the timer. She said either we send an engineer out but you have to pay "so the can explain how to use it" making them feel so stupid on the phone and then said "or go on Google and look it up" I checked up online and found this. In the UK, a landlord has legal responsibilities under the Landlord and Tenant Act 1985 and related housing laws to ensure that heating and hot water systems are in working order and that the tenant can use them safely Landlord Must Provide Instructions If the boiler is not self-explanatory, the landlord should provide basic instructions or a manual. Telling you to “Google it” or pay for an engineer yourself to explain usage is not reasonable or safely. Misuse of a boiler could be dangerous. Landlords have a duty to ensure tenants can operate appliances safely. Not renting with them but never will.

Liam · 26 May 2025

★★★★★ 5/5

Google

Very good friendly service. Especially noted as I was not their client. As a buyer they kept me very much up to date. Special thank you to Annie. Highly recommend.

Malcolm · 15 June 2025

★★★★★ 5/5

Google

I am a landlord and have been using NH for several years they look after multiple properties for me under full management.I can not thank Alison Cross enough who manages my properties ,her communications, professionalism and promptness is outstanding.I also have dealings with Kerry and Eileen who again are great at their jobs nothing is too much trouble .Thank you All .

Louise · 1 January 2024

★★★★★ 5/5

Google

Very good customer service. I could rent a place from Sri Lanka even before my arrival and the room I rented was exactly as photos showed. I was very happy as I could settle from day one itself. Stephanie was really helpful in arranging everything and facilitating a smooth transition.

Nuwan · 21 June 2024

★★★★★ 5/5

Google

Our tenancy agreement has just finished, we rented a property in Stoke from Nicholas Humphreys for just a little over a year and a half and I have to say I was so pleased with the way the team in Stoke handled all our problems at the house. Unfortunately, the peoperty we decided to rent wasn t in the best of conditions, but such is the market I suppose. We did have a few issues but there was nothing that the team in Stoke wouldn t do to help. Nothing was ever too much to ask, and everytime we had a problem they made sure it got solved as quick as possible. So professional, quick to respond and very helpful. I would recommend them to anyone because we have rented from other agencies before, but Humphreys are by far the best we ever rented with. Becky is such an asset and I always prefered talking go her about any issues as she is so patient and professional. I can t thank her enough for the good job she s doing there.PositiveResponsiveness, Professionalism

Ana · 1 January 2022

★★★★★ 1/5

Google

I cannot stress enough how terrible my experience was with this letting agent company. Their customer service is not just poor, it’s practically non-existent. They don’t respond to emails or calls in a timely manner, and when they do, they provide no real answers, just empty promises. It feels like you’re chasing them for basic assistance, and when you do manage to get hold of someone, they’re either dismissive or downright rude. The worst part? They seem to thrive on exploiting people, especially when it comes to taking your hard-earned money. They charge exorbitant fees for even the smallest things, like administrative charges that don’t seem to have any justification. They’ve got a knack for finding ways to take your money at every turn. For example, they constantly hound tenants with ridiculous “cleaning fees” or “maintenance costs,” and when you ask for any proof or breakdown, they either refuse to provide it or give you vague, evasive answers. But what really takes the cake is how they accuse tenants of damaging property without any proof. After I moved out, they claimed that I had damaged various items in the property. When I asked for evidence, photos, repair reports, anything, they couldn’t provide a single shred of proof. They simply pointed to things that were already worn or damaged before I moved in and insisted I was responsible for them. They didn’t even take the time to carry out a proper check-out inspection with me or provide a clear inventory when I moved in. It’s just their way of pocketing more money, and I felt completely powerless to dispute it. It’s incredibly frustrating, and I honestly feel like I’ve been scammed. They don’t care about the people renting from them, only how much they can get away with charging. Do yourself a favor and avoid this company at all costs. There are plenty of other letting agents out there who actually value their tenants and offer transparent, fair service. This one is just in it for the money, and it shows in every interaction.

Ismaheel · 25 January 2025

★★★★★ 5/5

Google

I have been with Nicholas Humphreys now for just over a year. it started off rocky but with Mike taking over the property I have been very pleased, he has answered any questions and faults i have had with the property professionally and efficiently. Emma is an asset to the company! Responsive, Professional and Honest. Since our introduction i feel confident that any future queries or problems will be answered by either of them!PositiveResponsiveness, Professionalism

Chloe · 1 January 2022

★★★★★ 5/5

Google

A lovly gentalman called Paul was dealing with the property, he kept to his word and made me feel valued as a tenant, I lived in a old house and was in a hurry to move out, he made it simple and easy while answering all the questions I asked with helpful information, I'm now in my new house all settled in and can thank Paul for leasing between myself and the landlord to make this less stressful 😊 Couldn't fault him on bit, Thank you !

Gemma · 2 January 2019