Nicholas Humphreys Durham reviews

★★★★★ 1/5

Google

On seeing the reply I got, “multiple months” and the term “chasing”,for context I got layed of work and my partner was in charge of bills and on maternity pay, you contacted me once to which you received full payment at the end of month, fair enough my partner didn’t tell me as she was worried but it was 2 months arrears and yous going on like it was half a year arrears, anyways the use of the word “professional” makes me laugh never seen such people in denial of the property having mould considering I have several family members in the building trade who where furious with the amount of mould in the property(I had a under 1 year old at the time) which I have photos and evidence, I am not bothered about any reply you have to say as quite frankly Audrey is a very patronising person and will flip anything onto you, if you are young family with children avoid at all costs as they have no humanitarian thought process and will not accept fault of their own and rather let you live in a house riddled with mould. Too add on they will rip your eyes out with the deposit scheme we had to go through to dispute process but In the end we settled for an unfair price due to how long it would take to receive our deposit , I have all photos of the property at the end of tenancy and any fault was down to them and their dodgy builders and contractors who don’t even know how to lay carpet and use the same paint to match 😂Have a pleasant day :) AVOID AT ALL COSTS, MANY OTHER BETTER RENTAL COMPANIES IN DURHAM AREA

Tax · 11 August 2025

★★★★★ 2/5

Google

I was thinking about giving 1 star but Audrey is nice and patient. Hence one of employees is not that great to be honest. I don’t know if he treats me bad is based on my race or he just treats everyone this way. I didn’t have a nice checking out experience with this agent but I didn’t want to waste too much time, so I had to spend more money. At first he wanted to charge me a lot for some damage made by natural and definitely not by people. After arguing and stating a clear explanation, I did have some reduction. The most important point is, after moving out, as I left my router there, paying extra fees of two months, I connected him to reach out to the new tenants to check when they have time so my friends could fetch it for me, ignoring the fees. After sending him two emails, he never replied. I wonder why this post service can be trash like this. Students don’t need to spend time and money here. Some employees say things in different ways which may confuse you and they may ignore you after your renting period is over. I will never recommend!!

Mrs · 8 January 2025

★★★★★ 5/5

Google

I rented from Nicholas Humphreys for a year, and they were an amazing agency who responded quickly to all issues raised. Their student properties are also some of the best in Durham. Audrey was especially helpful, helping run paying the bills and the upkeep of the property, she also helped find a property as a return customer. Overall brilliant letting agency.

Nicholas · 8 January 2025

★★★★★ 5/5

Google

We were thrilled with the service provided by Robbie, Sam and the team at Nicholas Humphreys Durham. They were very knowledgeable and always happy to help with any questions we had during our house move. They regularly kept us up to date of any developments and guided us through each step of the process. We would like to say a huge thank you to the whole team! Mary & Chris

Mary · 8 September 2024

★★★★★ 5/5

Google

We cannot fault the service that Nicholas Humphreys Durham provided for myself and my family when selling our home. Communication was amazing throughout the whole process, making it a stress free experience all round.

Kate · 7 November 2024

★★★★★ 5/5

Google

These guys have been absolutely brilliant from start to finish with my house sale. From being totally flexible and working around my young family when it came to initially advertising the property & coordinating awkward viewing times, all the way through to completion (a long road) where Sam and Robbie made themselves available every single time I had a question or query. Can’t recommend them highly enough - thank you lads!

Josh · 22 May 2024

★★★★★ 5/5

Google

We were thrilled with the service provided by Robbie, Sam and the team at Nicholas Humphreys Durham. They were very knowledgeable and always happy to help with any questions we had during our house move. They regularly kept us up to date of … More

Mary · 20 November 2024

★★★★★ 1/5

Google

If I could give zero stars I would. This estate agents is beyond poor. My housemates and I are second year university students and already we have had to live with mould growing in our rooms, covering clothes and furniture that we have had to throw away. we lived like this for 3 months and became ill with colds, Nicholas Humphreys were extremely unsympathetic and rude to us making us think it was our fault and normal to be living in cold, damp conditions when in fact it was a structural housing issue that caused condensation in rooms and mould to grow. this situation was sorted out after 3 months. secondly we have been living for over a month now with no wifi. there was no fast attempt to resolve this and again began blaming us, only after 3 weeks were we given a 4G box however this ran out after a few days meaning as uni students we couldn't do our work at home and we were using a lot of money on 4G. I can't put into words how awful this place is. for the amount of money we are paying as students I cannot believe they are treating us like this. DO NOT SIGN WITH THESE PEOPLE.

Florence · 23 May 2023

★★★★★ 5/5

Google

The team at Nicholas Humphreys Durham are great - incredibly knowledgeable and friendly. I’d highly recommend their services to anyone looking to buy, sell or let a property.

Nicola · 23 May 2023

★★★★★ 1/5

Google

I'm renting one of their student properties in Durham. They almost always ignore emails with any issues you have, and you'll have to resend them multiple times before you get a response. For the first few months I was in the property I didn't receive any advance notice of viewings, which is extremely unprofessional. My partner who is also in the same property has never once received a response to her emails or messages. They manage the internet for us, but when payments are due will not let us know until it is late, at which point they will threaten to cut it off if payment is not received immediately. They basically work through threats. Would definitely not recommend.

Joseph · 2 January 2019

★★★★★ 1/5

Google

The whole experience was horrible. If you want to be treated like a money bag rent with them. Message to all students Do Not Waste your time.

Florine · 8 October 2024

★★★★★ 1/5

Google

Advise students to stay away from this letting agency. They are extremely slow at replying, unless it is a viewing (in which case they often will just show up, and often not even lock the door despite all tenants being out...). Took the agent seven months to fix a fridge which was showing temperatures of 12 degrees, following which the electrician stated it was illegal to have been fitted in the state it was. They will try and take as much as they can from your deposit, such as charging over £250 in cleaning fees, despite the residency left in an immaculate condition, following the hiring of a private cleaner. The landlord was more efficient at fixing things than NH. Avoid if you can.

Aled · 23 May 2023

★★★★★ 5/5

Google

I received excellent service from the outset from the full team, they totally took the stress out of the whole process, and went above and beyond in all aspects. The team are friendly and very knowledgeable of the housing market, I would highly recommend using the company.

Martin · 23 May 2023

★★★★★ 1/5

Google

I cannot recommend staying away from these managers more strongly. Tenants are treated like numbers, not humans. Edit after reply: I think your reply exemplifies your lack of awareness with dealing with personal information about your clients.

Cedrik · 1 January 2024

★★★★★ 5/5

Google

My experience with Nicholas Humphreys has been exceptional and professional. The staff are very polite, approachable, and knowledgeable. Their service was prompt and effective, and advice regarding mortgage brokers and solicitors extremely informative and useful. I wholeheartedly recommend them.

Damon · 23 May 2023

★★★★★ 1/5

Google

I cannot recommend staying away from these managers more strongly. Tenants are treated like numbers, not humans. Edit after reply: I think your reply exemplifies your lack of awareness with dealing with personal information about your clients.

Cédrik · 23 May 2023

★★★★★ 5/5

Google

We couldn't be more positive about our experience with Nicholas Humphreys, and Robbie in particular who dealt with our property. We recently used Nicholas Humphreys to sell our existing property and found the process very quick and simple. We found them very professional and always at hand to answer our queries, as it was the first time we had sold a property we had quite a few questions and nothing was too much trouble. Our house was sold very quickly and we were kept informed of every development the whole way through. Excellent service from start to finish. Couldn't be happier or recomend more highly. Thank you Nicholas Humphreys!!!PositiveResponsiveness, Quality, Professionalism, Value

Darren · 5 August 2021

★★★★★ 1/5

Google

I'd advise people, students especially, to avoid this company. I went to a viewing with my current housemates at which the estate agent told us that we wouldn't be allowed to see the contract until after giving them a £400 deposit. They claimed that this was "standard practice" because, they didn't want to draw up a contract for us not to sign. The reality is that this is not the case at all. All estate agents and most landlords will have a standard form contract that they will make minor adjustments to if necessary. The landlord I'm with currently was more than happy for us to take our time to read the contract before signing or providing a deposit. The same agent also attempted to pressure us into signing by saying that there were very few properties available on the market. A quick search online and chats to other student renters showed that this wasn't true at all and that, it was more than possible to find a property as late as January. Overall, very unprofessional and clearly set on taking advantage of ill-informed students.NegativeProfessionalism

John · 1 January 2021

★★★★★ 5/5

Google

Robbie and the team at Nicholas Humphreys are outstanding. From start to finish they were totally professional. I cannot recommend them enough - great company to deal with !PositiveResponsiveness, Quality, Professionalism, Value

John · 1 January 2021

★★★★★ 5/5

Google

Fantastic experience with Nicholas Humphreys acting for the sale of our property. Robbie, in particular, was brilliant throughout the whole process, and we received continuous updates and support at every stage. Our property was only marketed for a short period with multiple viewings, and a sale was agreed immediately after. Thank you for making the journey to completion as stress free and smooth as we could have wished for! Couldn’t recommend these guys enough.PositiveResponsiveness, Quality, Professionalism, Value

Danielle · 5 August 2021

★★★★★ 5/5

Google

The team at Nicholas Humphreys were amazing in assisting us with buying our home. Communication was excellent and everything flowed really nicely. We felt very comfortable throughout the process, thank you so much to the team! 🙂 …

Charlotte · 9 August 2024

★★★★★ 5/5

Google

As a buyer we found the service friendly and efficient

R · 3 July 2025

★★★★★ 5/5

Google

Nicholas Humphreys have taken away a lot of the worry of letting my property. They have promptly attended to issues that required attention for the safety and comfort of the tenants. Great service!

Keith · 11 April 2024

★★★★★ 1/5

Google

We had a scheduled viewing for a room with them, but the day of we were stood up, and found out through browsing the ads that it had been let already, and we were never notified to cancel the viewing appointment. Absolutely rude, unprofessional. Wouldn’t recommend at all. And from other reviews, I see it’s a systematic issue. Avoid!

Fernanda · 2 January 2020