Nicholas Humphreys Norwich reviews

★★★★★ 1/5

Google

I rented through Nicholas Humphreys for two years and unfortunately my experience was extremely frustrating from start to finish. The biggest issue was consistently poor communication and the amount of time it took to resolve even straightforward problems. Emails were regularly left unanswered for long periods, while maintenance issues often required countless emails and repeated chasing. One particularly serious example was an appliance breaking, which took approximately 9 months to replace. During this time, we repeatedly contacted them, only to be told on occasions that they were "under the impression" we had already received the replacement. Given the number of times we had chased this, it was extremely frustrating and felt as though the issue was being left in the hope that we would eventually stop asking. Other maintenance issues also took weeks and required repeated emails and arguments to get resolved. There were significant problems when we first moved in. My room was advertised as including a desk, but the desk was dumped in an old shed being used to store rubbish. It had holes in it and was growing mould. I therefore started my university year without the advertised desk and had to urgently buy my own. The property itself was also in a very poor condition. There was a substantial amount of rubbish left by previous tenants which we had to dispose of ourselves. The house was filthy and had a very strong unpleasant smell, and it appeared not to have been properly cleaned before we moved in. One mattress was in such poor condition that the tenant using it had to buy a replacement. The old mattress was put in the garage, which only the estate agents could access, meaning they had to unlock it for us to put the mattress inside. Despite this, towards the end of the tenancy we received an email claiming the mattress was missing. It is difficult to understand how it could be 'missing' when the estate agents themselves had to unlock the garage for it to be stored there. The handling of our deposit was another major issue. I specifically told Nicholas Humphreys both in writing and by phone that my deposit was to be paid directly to me. Despite this, my entire deposit was sent to another tenant. I was told this was because that tenant had supposedly paid the entire initial deposit two years earlier. However, I have bank statements proving that I personally paid my deposit, which contradicts this explanation. Even more concerning, I was asked whether I wanted the deposit sent to the other tenant for them to distribute, or sent directly to me. I clearly chose for it to be sent directly to me, yet it was still sent to somebody else. There was also considerable confusion surrounding the end of the tenancy. Some emails were unclear and unnecessarily confusing, and numerous emails I sent about various issues received no response. Overall, the experience left me feeling that there was an assumption that, because we were students, we either would not know enough to challenge what we were being told or would simply accept it. Being students should not mean receiving a lower standard of communication, service or treatment. After two years, my experience was one of constantly having to chase, remind and argue with Nicholas Humphreys to get basic issues addressed. I would strongly recommend anyone considering renting through them to carefully consider these experiences and keep detailed records of all emails, payments and conversations.

Jasper · 3 October 2026

★★★★★ 5/5

Google

We've been tenants with Nicholas Humphreys for the past 2 years and will miss them greatly once we move. They've been professional, communicative, and incredibly prompt with us during our time. In particular Bradley Snelling & Steph Gray having been a delight to deal with, and Daniel Bush making sure we were happy once any issues had been resolved. Maintaince issues were dealt with properly and promptly! An issue with the toilet was sorted same day! And when the boiler didn't run it was resolved on Christmas Eve rather than making us wait longer. I'm sure it was a nightmare to get someone in & cost a pretty penny. But it shows how much they care. The one time we were misinformed about something I brought it up and it was addressed incredibly well with them taking full responsibility instead of doubling down. Cannot recommend them more as a tenant, it is a great shame we are moving to another place outside of their management.

Vav · 12 September 2026

★★★★★ 5/5

Google

I used Nicholas Humphrey’s for my student housing last year. They were great and a massive help. A big shoutout to Sahil and Daniel for helping me out with the transition into properties. Daniel has been incredibly supportive and efficient. Daniel, responded and recognised any queries and worries straight away, making my experience, positive and easy. Daniel solved any issues I have encountered straight away, and just overall brilliant! Sahil, has been very understanding and helpful with my transition into another property. Sahil has recognised challenges and solved any worries I have had and made me feel at ease. Definitely a great team and looking forward to be carrying on my tenancies through Nicholas Humpreys, as I reach my final year at University. Thank you for your understanding and support!

Tegan · 10 September 2026

★★★★★ 4/5

Google

I’m a landlord of a small number of rental properties in Norwich and I cannot praise the services of Nicholas Humphrey’s highly enough, in particular Steph Gray. The whole team are efficient, courteous and professional. Steph is my main point of contact and she always goes above and beyond to help. The feedback from my tenants is also very positive in their dealing with the team. I would not hesitate in recommending Nicholas Humphrey’s to another landlord, especially within the student Lettings sector.

Sam · 10 July 2026

★★★★★ 4/5

Google

Had a good experience throughout the year of renting a house via Nicholas Humphreys in Norwich, Nicholas Humphreys themselves were very supportive and often VERY quick in their responses to emails and calls of concern and queries that were had. The main people that we spoke to were Bradley and Stephanie. However we did end up speaking to pretty much the entire firm 😂. They were attentive and responsive to the best of their ability. The problems that occurred were fixed and tended to in a timely manner with respect to their ability to do so due to certain landlord restrictions that were out of their control. Obviously you do get the odd few landlords that make it difficult for the letting agencies to work at the best of their ability which I feel was what happened in my case. But overall Nicholas Humphreys themselves were a good supporting letting agency working to the best of their ability inside the bounds constriction that they had placed upon them. Regarding the return of the deposit, we had Daniel take care of that and I have to say it was a very quick and swift process. We did receive the whole damage deposit back and are just waiting for the transfer.

George · 10 July 2026

★★★★★ 5/5

Google

Great estate agents - very accomodating and did their best to assist me in a tight-timeframe of a move due to external stressors. Bradley is great and answered all my questions within a quick timeframe. Any time I have had issues (which are miniscule, such as needing electricity, or a maintenance fault on a radiator) employees such as Daniel, Stephanie and **ESPECIALLY** Sahil have been amazing. Everyone there (that I've interacted with) is great - which realistically is hard to find in an estate agents (especially in Norwich.) Sahil has always recognized me, acknowledges me if I walk by, answers my emails promptly, and gives me reassurance (that someone with autism/adhd like myself does need). Great company - No issues so far (and this is SHOCKING as every previous estate agent in Norwich I have had a plethora of issues with.) Great stuff guys so thank you :)

Stoptothamotion · 10 July 2026

★★★★★ 5/5

Google

We’ve had many positive experiences with Bradley Snelling, Senior Property Manager at Nicholas Humphreys. He is professional, responsive, and easy to deal with, keeping communication clear and handling matters efficiently. Bradley is approachable and helpful, and he works hard to ensure that any issues are resolved in a timely manner. His knowledge of property management and practical approach make the process straightforward and stress-free. I would be happy to recommend Bradley to anyone looking for a reliable and professional property manager. Many thanks Howlett Garage Doors

Ian · 10 June 2026

★★★★★ 5/5

Google

My son is a student at UEA and will be renting a property with four friends for his second year at university. Stephanie has been assisting with the tenancy arrangements and reference checks, and I have been acting as my son’s guarantor throughout the process. As a parent, I had several questions and needed to clarify various aspects of the tenancy. Stephanie was always professional, friendly, and extremely responsive. She took the time to answer all of my queries promptly and clearly, which made the whole process much less stressful and gave me confidence that everything was being handled properly. I have been very impressed with Stephanie’s excellent communication and helpful approach, and I would not hesitate to recommend her to other students and parents looking for support with student accommodation.

Yang · 10 June 2026

★★★★★ 5/5

Google

I recently moved into my new property and I’m really pleased with both the home and the service I’ve received so far. The process was smooth and well managed from start to finish. A special thank you to Bradley, who has been extremely helpful, responsive, and professional throughout. He made sure everything was clear and was always available to assist with any questions, which made the whole experience much less stressful. I would definitely recommend their service to anyone looking for a reliable and supportive property management team.

Ahmed · 10 June 2026

★★★★★ 5/5

Google

I used Nicholas Humphreys to secure my first rental property in Norwich and have been extremely impressed with the service throughout. The team are friendly, professional and always willing to go the extra mile to make the process as smooth as possible. Since moving in, Bradley in property management has been fantastic, responding quickly to any issues big or small and keeping me updated throughout. I would highly recommend Nicholas Humphreys Norwich to anyone looking to rent a house in Norwich!

Tanguy · 10 June 2026

★★★★★ 5/5

Google

The staff have always been quick to respond and extremely helpful with any queries or maintenance that needed doing. Visits were always told in advance and never had any problems. Sahil is an angel who always went above and beyond for us! Had a lovely experience with them all:)

Rebecca · 19 September 2026

★★★★★ 5/5

Google

Stephanie Gray has been fantastic to deal with and we are delighted to be helping Nicholas Humphreys with the student lets. Stephanie is incredibly nice to deal with, very organised, structured and her work ethic and precision is second to none. We cannot recommend Stephanie Gray and her team highly enough, they certainly provide a service which is the best in their industry.

Nick · 10 June 2026

★★★★★ 5/5

Google

As a local gardener working on several of their managed properties, I’ve always found the team professional, organised and easy to work with. Communication is excellent and everything is handled efficiently. A particular thank you to Stephanie, who is always friendly, helpful and quick to respond. It’s been a pleasure working with the team.

Adam · 10 July 2026

★★★★★ 5/5

Google

We are a small Drainage company based in Norwich and Nicholas Humphreys are one of our best customers. Bradley Snelling who passes the work is very polite and professional. They also settle our invoices well within our payment term. Really lovely company to deal with. Many thanks Norfolk Drain Services LTD

Norfolk · 10 June 2026

★★★★★ 5/5

Google

I do not often leave reviews but i had a pretty smooth 12 months experience with Nicholas Humphrey. Stephanie Gray was excellent all year round, very professional, quick to respond to emails and gets stuff sorted highly recommend her. 2 Gavin Bank.

Lord · 10 July 2026

★★★★★ 1/5

Google

Terrible experience with Nicholas Humphreys. They managed a property we rented up until a month ago when we left. We had no inventory list upon moving in, and the property was incomplete. There was still a man building furniture and shit all over the carpets. Their organisation skills are close to zero, and their customer service is genuinely terrible. We had to call up to hear any news about our deposit, and we only just got it back… a month after moving out. Do not trust them.

Ollie · 23 August 2025

★★★★★ 5/5

Google

I moved to Nicholas Humphrey after a bad experience with a previous letting agent. Working with Stephanie has been great, she’s professional, helpful and is always fast at answering any question I have. I would recommend this company to others.

Charlie · 10 July 2026

★★★★★ 5/5

Google

Have been with Nicholas Humphrey’s for a short time but so far i have received a very good service, prompt replies to my queries and well informed on current changes to new landlords reforms. Stephanie has been exceptionally attentive and knowledgeable. Highly recommend.

Sharona · 10 June 2026

★★★★★ 5/5

Google

Have been with Nicholas Humphreys Norwich for 7 years already so have seen different teams so far. All very helpful, polite a great communication coms. Issues get prompt attention and resolved within a great time manner, totally recommend!

Vanusa · 10 July 2026

★★★★★ 5/5

Google

Didn’t get a property from them but the agent assisting us was one of the loveliest people you’ll ever meet - Steph. She genuinely cares and honestly it’s quite refreshing knowing that the agent actually cares about our wants and needs. She was always honest and transparent and helped wherever she could. For example: she gave us a lift back home after a viewing that was an hour’s walk away. Shame that we didn’t get a property from them as I know Steph would’ve taken good care of us. Nonetheless a wonderful person, 10/10 experience.

Gwyneth · 10 August 2026

★★★★★ 5/5

Google

Nicholas Humphreys provided excellent support throughout our letting process. Everything was handled quickly and efficiently. A special thanks to Stephanie Gray for all her help and support , we really appreciate everything she did for us.

Jino · 10 July 2026

★★★★★ 5/5

Google

House hunting is scary, but Stephanie made it easy. She was responsive, honest, and genuinely cared about finding us the right place. We're now in our perfect house thanks to her. If you get Stephanie, you're in good hands.

KISHOREKUMAR · 10 June 2026

★★★★★ 5/5

Google

Having had experience of a large corporate letting agent in the past (where you speak to a different person practically every time and you feel like a number rather than a client), it is so refreshing to deal with Steph and Sahil which has enabled a productive rapport between us. They have been consistently professional and helpful, invaluable when keeping us up to date with the new legislation. They are always quick to respond in a friendly practical manner. We have certainly not regretted our decision.

Sue · 10 July 2026

★★★★★ 5/5

Google

Kind heartedly was helped by Daniel Bush regarding an issue with our hoover. He was kind and gracious throughout the emails and helped us out swiftly.

Nhocshan · 10 August 2026