Nicholas Humphreys Norwich reviews

★★★★★ 5/5

Google

Sahil was such a great help with our viewings, super friendly and a model agent! Makes me trust NH a lot.

Tyler · 11 December 2025

★★★★★ 5/5

Google

I rent through Nicholas Humphrey. Sahil Bhardwaj was friendly and helpful when showing around houses, and Stephanie Gray was incredibly invaluable when we had trouble with our electricity. Our landlord is incredibly hands off, so I am glad we've had Nicholas Humphrey to turn to when we've had issues with our house.

Imogen · 7 December 2024

★★★★★ 5/5

Google

I’ve been a tenant with Nicholas Humphreys for over 6 months now and it’s been great! Brad and the team have been extremely helpful and supportive, from initially helping me find a house to acting quickly to resolve maintenance issues. I couldn’t recommend them enough!

Lili · 5 February 2025

★★★★★ 5/5

Google

I have nothing but good things to say about my experience with Steph, she was extremely helpful and efficient and always willing to help! I really hope she gets the recognition she deserves

Liverta · 10 August 2026

★★★★★ 2/5

Google

Worst months with this company. We had so many problems from the start. Some problems were sorted but some severe issues were not. From the start my matress was covered in bedbugs. It was sorted after a couple of days they bought me a new matress but I got infected from the severe bites and had to go to hospital. We later suffered from mould BADLY. We reported it so many times which we were told to just keep cleaning it but it was continiously growing constantly. Our walls were so damp the curtain railing wouldnt hold up. The landlord came over and told us to open the windows to help it but it was the middle of winter and we had no heating (which was another issue). Our boiler was constantly faulty and barely worked. Of course we reported this so many times but things just werent sorted. We had to buy our own expensive heaters because the ones they provided us with did nothing. We could see our own breath in the house in december time. Whilst having no heating for months, we also had no hot water many times and had to get lucky to have it. We reported this also many times, it was looked at once but it came back again. In the end we finally got a new boiler but it was summer by this point and the heating was not a massive concern. We had many more issues in the house which i understand can happen especially in old houses but it was the companys lack of urgency to help with major issues, leaving us suffering for months. After paying rent and bills in a house which was not habitable we asked for compensation for the months we struggled which we were denied.

Leah · 4 July 2025

★★★★★ 5/5

Google

I've been a tenant with Nicholas Humphreys for a few years and our tenancy has just finished. We've had a great time in the house, communication has always been good with Bradley always resolving issues quickly.

AA · 10 July 2026

★★★★★ 5/5

Google

Great support from Bradley. He was very helpful, understanding, and professional. He listened to our concerns and did his best to find a solution. Thank you for your excellent assistance!

Lalitha · 10 August 2026

★★★★★ 5/5

Google

Thankyou so much stephaine for your kind help throughout our process. We really appreciate for your kindness. Team helped us alot during our tough times and guided us. This means a lot …

Merlin · 10 July 2026

★★★★★ 5/5

Google

Ever since Bradley started taking over communication regarding our property, everything has been good, always fixed stuff asap if we reported anything and made sure to keep us in the loop about everything.

Aneeta · 10 July 2026

★★★★★ 5/5

Google

As a student, I have had a good experience with Nicholas Humphreys for the last 2 years in Norwich. The agents we have been in contact with, in particular Stephanie Gray, have gone above and beyond to both support and help me and my housemates over our tenancy with any issues we have had at the property. Thank you!!

Elinor · 8 July 2025

★★★★★ 5/5

Google

I've been a landlord with Nicholas Humphreys for around 5 years now and have found their office team to be incredibly helpful and responsive. They have taken all the stress out of renting my property and I couldn't recommend them more! Thanks to Sam, Steph and the friendly office team.

George · 4 August 2024

★★★★★ 5/5

Google

Stephanie has been so accommodating and help with the stress process of house hunting. She has been extremely kind and supportive of my friends and I as students looking for house. She and this company are incredibly helpful.

Erin · 6 January 2025

★★★★★ 5/5

Google

Great service from the team at Nicholas Humphreys- kept in touch and updated me at each step, answered emails really quickly- best service from any estate agent I have ever used.

Susan · 14 June 2026

★★★★★ 5/5

Google

Served me immediately and even gave me a complimentary drink from the company fridge

Silva · 26 September 2026

★★★★★ 5/5

Google

Have been using the services of Nicholas Humphreys for 7 years now. The service has significantly improved over the past couple of years to reach a very good standard.

JF · 10 June 2026

★★★★★ 1/5

Google

I’d like to thank the team at Nicholas Humphreys in Norwich for completely changing my definition of inept. I had low expectations of student letting agencies anyway but was surprised to see that the guys in the Norwich office managed to lower my expectations even further. They truly raised the bar to a new standard in terms of disappointing treatment of tenants. After a rodent infestation at our property Nicholas Humphreys were very reluctant to do almost anything, in fact we had to organise for pest control ourselves and as far as we are aware, the pest control team still haven’t been paid by the letting agency for multiple trips to the property. After venting my frustration in the form of leaving them a one star review on google, in a last ditch attempt to try to get their attention, I was actually contacted by the branch manager only to be informed that I had no right to leave them a review as I apparently wasn’t even one of their tenants, which seems to be their go to response when they have no other answers as you can see from this thread. Additionally trying to salvage any refund of a deposit has been a complete nightmare. I can only assume there is a small black hole that exists in the Dereham road office that exclusively pulls in tenants money and common sense because once it’s gone it seems very difficult to get anything back from them. If anyone can help the guys out there I feel like they’d really appreciate it because I think they’re struggling a little bit.

Ewan · 1 January 2021

★★★★★ 2/5

Google

Have you ever wondered why you can`t leave personal reviews on the agencies website, but read around six 5 star reviews - none of them worse than 5 stars- on their page? I suppose they are not authentic, they are simply fake. Otherwise I would have had the option to leave my own review on their page. They replied all my mails within some hours in the process of payment and contract. After having received my money happily, there was no reply at all anymore. There was so many trouble with the agency that I actually don`t know where to begin with. A wrongly dated contract, wrongly spelled names (both were never changed, even messaging them didn`t change anything). Until today I never got the counter-signed contract back. They send us a new contract for the whole flat trying to cheat on us (making us all reliable in case one Person moves out!! we did not sign it) They didn`t reply to any of my e-mails within the 3 months I lived in Norwich. They announced an annual check for a concrete date and then popped in the flat randomly another day (the agent came in without any clue where to find which room). Let`s see if I will get my desposit back. To summarize, I think they try to make money with the least effort. I think they also made use of my situation as I was in the situation to find a room from abroad, online. Please, just be careful!

Laura · 1 January 2021

★★★★★ 5/5

Google

We have been with Nicholas Humphreys for the past 2 years as student tenants and they have been super helpful throughout our time at the property and ensured speedy replies to any enquiries or issues we had. A big thank you to the whole team but in particular to Sahil, Steph and Bradley who have always been a point of contact for us.

Grace · 1 August 2025

★★★★★ 5/5

Google

Excellent support for a repair by Daniel Bush. Logged issue and sorted almost immediately. Exactly the kind of service level you'd hope for!

Claire · 10 July 2026

★★★★★ 5/5

Google

We have dealing with Daniel Bush and he has gone above and beyond our expectations. Highly reccomended, wouldn’t hesitate to use again.

Rebecca · 10 July 2026

★★★★★ 5/5

Google

Steph was absolutely amazing in helping us decide in the house to rent and live in next year for uni, absolutely great experience especially due to Steph!

Alex · 5 February 2025

★★★★★ 5/5

Google

Josh Copeman handled the sale of our house. He was down to earth, honest and human from the start. Not like other false, working from a script estate agents from a previous company who failed to sell our house. We wasted 8 weeks with a previous company but having changed to Nicholas Humphreys, Josh sold our house on the first day bringing a genuinely interested buyer to view. From then on he has kept in regular contact and we cannot fault his service and professionalism. Thank you Josh.

Mandy · 2 January 2020

★★★★★ 5/5

Google

I spent the last couple of months working with Steph and the team in Norwich and found the experience to be first class. Clear communication and timely responses to my enquiries. Would have no hesitation in recommending their services.

Stephen · 4 August 2024

★★★★★ 5/5

Google

Really helpful over past few years renting with them, Sahil always super helpful and friendly too which was always appreciated!

Finn · 10 July 2026