Nicholas Humphreys Norwich reviews

★★★★★ 5/5

Google

I have been using the services of Nicholas Humphries for a couple of years now as a landlord of a student rental property. I have always received excellent service from Nicholas Humphries. Stephanie, in particular, has been fantastic to work with. She is professional, responsive and always quick to get back to me whenever I have a question or need assistance. Her helpful approach and attention to detail have made finding good tenants and managing the property much easier. I would highly recommend Nicholas Humphries to any landlord looking for a reliable and professional letting agent.

Danielle · 10 June 2026

★★★★★ 5/5

Google

We have worked with Nicholas Humphreys on a number of plumbing and heating maintenance issues and have always found them to be professional, organised, and responsive. Bradley and Dan provide clear and timely communication, allowing work to be scheduled efficiently and completed without unnecessary delays. They provide accurate information about properties and tenant requirements, making it easier to deliver a high standard of service. Payments are processed promptly, and any issues that arise are handled professionally and fairly. Their commitment to maintaining properties to a good standard benefits both landlords and tenants. We are happy to continue working with them and would recommend their services to landlords and contractors alike.

Premier · 10 June 2026

★★★★★ 5/5

Google

I’m very thankful for all the help done by Nicholas Humphreys Estate Agents, Norwich especially Stephanie Gray thank you very much for all your hardwork

Steven · 10 July 2026

★★★★★ 5/5

Google

Dan was amazing at supporting me through out my moving out process and would highly recommend.

Hollie · 10 September 2026

★★★★★ 5/5

Google

Helpful and friendly team all round throughout the tenancy and checkout with Daniel was super quick and easy. Thank you!

Conor · 10 August 2026

★★★★★ 5/5

Google

Writing as (first time) landlord. In brief, I have no hesitation in recommending Nicholas Humpreys as rental agents. Friendly service, reliable, explain everything in plain language, non pushy, and competitive on price. Being new to being a landlord, I contacted most of the estate agents in Norwich and received very poor experiences until I spoke with Steph at Nicholas Humphreys (NH). When you contact NH, you get greeted by a friendly human. Not an auto response telling you to press dozens of options before getting an answerphone like some others. When I explained what I wanted to do, Steph listened and answered all my questions in simple terms that I could understand. She didn’t try and make me take services I didn’t want or tie me into long contracts. For the viewings, Sam came and took photos and offered sensible advice and made sure of the regulatory requirements but didn’t pressurise me to use their contractors unless I wanted to. Once the applications were in, again no pressure to select a particular applicant. The contracts were written in plain English so understood all the terms. Nothing hidden in p714, paragraph 14, subsection k7. And finally, once the tenants moved in, another named contact (Sahil) to look after the finances. So every step of the way, there has been someone who is easy to contact, professional advice when you speak to them and collectively they work as an excellent team who will look after you.

Discount · 3 December 2024

★★★★★ 5/5

Google

Great company to deal with. Bradley is very thorough and offers a great service from start to finish. Would highly recommend using this company.

Tyler · 10 June 2026

★★★★★ 5/5

Google

Daniel and Steph were very kind and helpful helping me find my new place!

Yasmin · 10 August 2026

★★★★★ 5/5

Google

Stephanie at Nicholas Humphreys is always professional, approachable and incredibly efficient. Communication is consistently prompt, and she always goes above and beyond to ensure everything is handled smoothly and to a high standard. It’s refreshing to deal with someone so knowledgeable, reliable and proactive. A real credit to the business and I wouldn’t hesitate to recommend Nicholas Humphreys to anyone looking for a professional and dependable property company.

Karen · 10 June 2026

★★★★★ 5/5

Google

Daniel has been very helpful and quick in getting our issues fixed many thanks

Katie · 10 July 2026

★★★★★ 5/5

Google

Excellent service as usual , 5 starts from Daniel Bush and the team. Thanks

Alaa · 10 July 2026

★★★★★ 5/5

Google

When we first started thinking about renting out our property, we contacted a few management companies, including Sam at Nicholas Humphreys in Norwich. My husband said that he had a good feeling about Sam and once he arrived and was very patient and helpful with all of our questions and was genuinely happy to help with everything, we quickly cancelled our other meetings as it just felt that this was the right company for us. After our initial meeting with Sam, Steph came over to take some photos and to have a chat with us about the agreement and was again, very helpful and patient with us! She has been an absolute pleasure to deal with throughout and has always been super friendly and responsive. Even bringing us biscuits on a stressful 'key handover day!' She made us feel really calm and couldn't help enough. She is an absolute asset to this company and we would absolutely recommend Steph, Sam and Nicholas Humphreys in general. Thank you all so much for making it so easy :)

Pope · 5 August 2024

★★★★★ 5/5

Google

We at G & P Developments cannot speak highly enough of Stephanie and also Sahil. From day one, they have provided an outstanding level of service that is both professional and personal. They genuinely care about delivering the best results for both us and our tenants. Their response times and helpful attitude makes all the difference. Thank you Nicholas Humphries for your brilliant support!

Christine · 10 June 2026

★★★★★ 5/5

Google

Stephanie has been extremely helpful in our search for our second year house. She replies super quick on email and has answered all our questions!! We wouldn't have been able to secure our perfect house without her.

Isobel · 3 December 2025

★★★★★ 5/5

Google

Me and my friends moved into a student property with Nicholas Humphreys last summer and they have been extremely helpful throughout our time here. Being first time renters we didn't really know where to start but Bradley has always been very good at helping us with all our queries and resolved any maintenance issues quickly.

Oli · 10 July 2026

★★★★★ 5/5

Google

We've dealt with Daniel Bush and he is excellent, very professional and helpful, trying to get any property concerns booked in and resolved quickly.

Kayleigh · 26 September 2026

★★★★★ 5/5

Google

I’ve worked with Nicholas Humphrey’s on a regular basis over the past year. Communication is always efficient and I’ve always found the staff friendly and helpful. I mainly speak with Brad, the property manager, I always feel appreciated for my work and payments are always made on time.

Katie · 10 July 2026

★★★★★ 5/5

Google

My partner and I have had such a lovely experience viewing & all the following steps renting a new place through Nicholas Humphrey’s. Steph’s been fantastic, super quick to respond & helpful in every aspect. Because of this it’s felt WAY less stressful than it normally does finding a new place to live really quickly! She made the viewing really fun for my partners little boy too, and it’s been a great experience overall. Thanks Steph! Would recommend over & over again. X

Megan · 6 March 2025

★★★★★ 5/5

Google

Stephanie, It was a pleasure meeting you yesterday and a massive thank you for coming over to the property whilst we were there and walking around the house noting down all the issues. Couldn’t have been much fun and I can imagine at times very awkward but you were very friendly and professional throughout. Thank you for emailing the list of issues and also acting on them as soon as you got back to the office, this didn’t go unnoticed by us and we were commenting how amazing you have been most of the day. Our son is now at the property and obviously feels compelled to get the house up to standard for his house mates before they arrive. You have contacted him when promised and also acted upon what is needed or required below which is amazing. You have put him at ease and he can relax knowing everything will be sorted and is in your capable hands. You are such an asset to Nicholas Humphrey’s and made our day so much less stressful. Thank you so much. I really hope you know how good you are at your job and I’m sure you would be an asset at any company. please can you pass this on to your Manager/s so that they can recognise the excellent work you are doing and how happy you have made a young lad and his parents. It’s a daunting time for all and you have made everything so much easier. I can see that Stephanie receives alot of praise from reading other reviews and rightly so. A great company to deal with. Thanks again Stephanie.

Darren · 5 September 2025

★★★★★ 5/5

Google

Sahil was such a great help with our viewings, super friendly and a model agent! Makes me trust NH a lot.

Tyler · 11 December 2025

★★★★★ 5/5

Google

I rent through Nicholas Humphrey. Sahil Bhardwaj was friendly and helpful when showing around houses, and Stephanie Gray was incredibly invaluable when we had trouble with our electricity. Our landlord is incredibly hands off, so I am glad we've had Nicholas Humphrey to turn to when we've had issues with our house.

Imogen · 7 December 2024

★★★★★ 5/5

Google

I’ve been a tenant with Nicholas Humphreys for over 6 months now and it’s been great! Brad and the team have been extremely helpful and supportive, from initially helping me find a house to acting quickly to resolve maintenance issues. I couldn’t recommend them enough!

Lili · 5 February 2025

★★★★★ 5/5

Google

I have nothing but good things to say about my experience with Steph, she was extremely helpful and efficient and always willing to help! I really hope she gets the recognition she deserves

Liverta · 10 August 2026

★★★★★ 2/5

Google

Worst months with this company. We had so many problems from the start. Some problems were sorted but some severe issues were not. From the start my matress was covered in bedbugs. It was sorted after a couple of days they bought me a new matress but I got infected from the severe bites and had to go to hospital. We later suffered from mould BADLY. We reported it so many times which we were told to just keep cleaning it but it was continiously growing constantly. Our walls were so damp the curtain railing wouldnt hold up. The landlord came over and told us to open the windows to help it but it was the middle of winter and we had no heating (which was another issue). Our boiler was constantly faulty and barely worked. Of course we reported this so many times but things just werent sorted. We had to buy our own expensive heaters because the ones they provided us with did nothing. We could see our own breath in the house in december time. Whilst having no heating for months, we also had no hot water many times and had to get lucky to have it. We reported this also many times, it was looked at once but it came back again. In the end we finally got a new boiler but it was summer by this point and the heating was not a massive concern. We had many more issues in the house which i understand can happen especially in old houses but it was the companys lack of urgency to help with major issues, leaving us suffering for months. After paying rent and bills in a house which was not habitable we asked for compensation for the months we struggled which we were denied.

Leah · 4 July 2025