Nicholas Humphreys Hatfield reviews

★★★★★ 1/5

Google

My son who is at University of Hertfordshire and his 4 friends, also all students, rented a house for their second year from September 2024 until August 2025 through Nicholas Humphreys. I wont list all of the issues they had because they had already experienced numerous serious issues before they even moved in! What I will do is to offer help and advice so that other tenants, particularly students can be proactive and solve the issues they are likely to face with Nicholas Humphreys. This can also guarantee you get your full deposit back at the end which my son and his friends did and I gather doesn't normally happen. I have already helped my sons friend this year to deal with Nicholas Humphreys using this advice. If you ever send an email to Nicholas Humphreys complaining about anything mention that you will contact the Property Ombudsman if you dont receive a reply within the amount of time stated in their complaints procedure or quicker for urgent complaints. If they don't reply within the amount of time then contact the Property Ombudsman who will instruct you to email Nicholas Humphreys to tell them they only have a few days to reply or they will be in breach of rules and further action will be taken by them. Ask for an inventory and if one is provided read through it carefully and check against what it says and what is actually there and the condition before signing it etc and raise any inconsistencies with Nicholas Humphreys in writing and take photos. If no Inventory is provided as with my son and his housemates don't panic because then you can raise a dispute with the company protecting your deposit. They are very unlikely to side with the landlord about any of your deposit being retained if no inventory has been provided. The landlord also cannot legally deduct money from your deposit for a professional clean. On the subject of protecting deposits make sure that your deposit is protected within 30 days and you are given the prescribed information for claiming the deposit back. This is non negotiable as it is the law. My son and his friends deposits were only protected after 87 days by their landlord with no information provided. I believe the only reason they were protected at all is because my son and his friends were asked to pay their deposits a second time which led my son to send a complaint letter asking where the deposits had gone and why they hadn't been protected and contacting the Property Ombudsman so that this had to be answered honestly with proof. After you have been written to confirming you will receive the deposit back if you still havent received it into your account you can take action. Call Nicholas Humphreys and follow up with an email stating it has been 10 days and this is the landlords final warning. If all deposits are not in every tenants bank accounts by a couple of days time you will start the dispute resolution service with the company protecting the deposits.

Karen · 13 October 2025

★★★★★ 5/5

Google

If you live in Hatfield and are a student, and you are not looking to get into a property, I would strongly recommend you bloody do and go with Nicholas Humphrays. If you're in halls, you could save literal thousands in a student houseshare. If you need questions answered, or don't understand what you're doing, just send them an email or book a viewing. And if you're nervous about trusting lettings agents in general, I can assure you that Jack especially does an incredible job, and has been so helpful and friendly, and the whole team there have put in a lot of effort to be proactive and keep everyone informed and happy.

Alex · 14 June 2025

★★★★★ 1/5

Google

I had a very disappointing experience with this estate agency. When I first rented a property from them, I was a student. However, I soon realized that Hatfield wasn’t the best option due to the lack of job opportunities, so I wanted to move out. Unfortunately, the agency, particularly an agent named Will and another team member whose name I can’t recall, were completely unhelpful and made the process extremely stressful. They only care about getting you to sign the contract once that’s done, you’re on your own. Despite their initial promises to help me find a replacement tenant, I had to do all the work myself. Even when I found suitable tenants, they rejected them for unreasonable reasons, dragging out the process unnecessarily. Throughout this time, they ignored my calls and refused to acknowledge the issue, causing immense mental pressure just over the rent. This agency lacks professionalism, support, and basic customer service. If you’re a student or tenant looking for fair treatment, I would strongly advise you to avoid them.

Md · 18 March 2025

★★★★★ 1/5

Google

I am writing to express my extreme disappointment and frustration regarding the non-refund of my security deposit for the property at 23 Cunningham Avenue, Hatfield. Despite vacating the premises over four months ago, the landlord, Mr. Paul, has not provided the necessary approval for the refund of my £500 deposit, which was lodged with the Tenancy Deposit Scheme (TDS). Furthermore, I am appalled by the lack of cooperation and unprofessional conduct displayed by both Mr. Paul and the agency, Nicholas Humphrey. 4 other tenants, including myself, have been affected by this delay. I am also compelled to express my disappointment with the condition of the property. During my tenure, I encountered numerous issues, including: - Infestation of bed bugs - Worn-out floor carpets that were not replaced in five years - A creaky staircase that caused disturbance - Outdated electrical points that frequently burned out - Aging household equipment in the kitchen, including a ineffective vacuum cleaner - Leaking bathrooms that caused water damage to the downstairs bedroom pouring down like s rain 🌧️ or water fall. Disgusting. - very unhygienic - washrooms are always clogged. In light of these experiences, I strongly advise potential tenants to exercise caution when considering properties owned by Mr. Paul, who has multiple properties in and around Hatfield. I also urge caution when dealing with Nicholas Humphrey agency. The TDS tenancy deposit scheme, which is intended to protect tenants' deposits, appears to be ineffective in this instance. I hope that necessary measures will be taken to address these issues and prevent similar experiences for future tenants. -------------------------------------------------------------------------------------------------------Response to Agents Reply Dear Mr. Beaty, I would like to clarify that I moved into 23 Cunningham Avenue, Hatfield, as an individual tenant, not as part of a group or with friends. I met my housemates after moving into the property. I urge you to avoid making assumptions about students being inherently irresponsible. While it's true that some individuals may cause damage, it's unfair to generalize this behavior to all students. In fact, the vast majority of students are respectful and responsible tenants, and it's essential to recognize and appreciate this Similarly, tenants could justifiably claim that all landlords prioritize rent collection over providing basic amenities and maintenance. This includes neglecting pest control, ignoring repairs, and unfairly shifting blame onto tenants. It's essential to recognize that such stereotypes can be detrimental and that both parties deserve fair treatment and respect. The agency's practice of deducting money from each tenant for damages, cleaning, and repainting raises concerns. With five separate rooms and tenants from different backgrounds, it's unfair to hold each person responsible for others' actions. I request that you collect damages from the responsible individuals and refund the remaining balance to the other tenants. I strongly disagree with the implication that residents introduced bed bugs into the property. Having personally encountered dead bed bugs in my own room, I believe it's clear that the infestation was pre-existing. Furthermore, your acknowledgment that the carpets were 5 years old at the time of our tenancy speaks to the underlying hygiene issues that contributed to the problem The bathrooms in the house had severe leakage issues, which caused significant water damage to the room below. The water leakage was so extensive that it poured down like a waterfall, creating an unacceptable and unhealthy living environment. This, combined with other issues, makes 23 Cunningham Avenue one of the most unhygienic and poorly maintained properties I've had the misfortune of occupying In conclusion, I request a fair refund of our deposits

Leela · 5 February 2025

★★★★★ 5/5

Google

I had an excellent experience with Nicholas Humphreys Hatfield in finding a room. The team was incredibly professional, friendly, and helpful throughout the entire process. They listened to my requirements and preferences, and quickly matched me with a property that met my needs perfectly. The communication was seamless, every question I had was answered promptly, and they kept me updated at every step. They made what can often be a stressful process feel smooth and straightforward. If you're looking for reliable assistance in finding accommodation, I highly recommend Nicholas Humphreys Hatfield. Their service is top-notch!

Meetraj · 6 January 2025

★★★★★ 5/5

Google

Name: Dhruv Saxena I'm really happy with the letting agent Nicholas Humphreys that I just worked with. From the beginning to the end, their staff showed remarkable professionalism and efficiency. The agents offered insightful information about the local market, and the range of properties was extensive and well-kept. There was easy communication and quick answers to any queries or issues. There were no unexpected costs, and the paperwork was completed quickly and openly. The day of the move was flawlessly planned, and the aftercare has been first-rate. In every aspect, Nicholas Humphreys surpassed my expectations. They are a great option for anyone looking to rent because of their professionalism and dedication to client happiness. Strongly advised.

Dhruv · 4 December 2024

★★★★★ 5/5

Google

The agents are very nice and understanding. There were many times we needed help such as getting a new fridge or washing machine and they got back to us as soon as possible. Thank you guys for a great service over 2 years for us!

Connik · 16 September 2025

★★★★★ 5/5

Google

I rented a room through Jack from Nicholas Humphreys Hatfield for a year and had a great experience, everything was smooth from start to finish. The team was professional, responsive, and always helpful with any questions or maintenance issues. Communication was clear, and they made the whole process stress-free. Highly recommend!

Asad · 15 July 2025

★★★★★ 5/5

Google

Great Experience with Nicholas Humphrey’s: Nicholas Humphrey’s were incredibly helpful and efficient in securing a replacement tenant and providing support. A special thanks to Mohit for his clear communication and great support throughout the process. Highly recommend!

Isla · 19 November 2025

★★★★★ 5/5

Google

I wholeheartedly recommend the Nicholas Humphrey agency, My experience renting with them has been fantastic. My apartment is beautiful and feels like a real home. What truly impressed me was their service. Today, I lost my keys and their response was incredibly quick and efficient. They had me rescued in good time, which showed genuine care and reliability. It's a massive relief to know I'm with an agency that is so professional and responsive. If you want a great apartment and exceptional support, Nicholas humphery’s the team to choose

Christopher · 14 October 2025

★★★★★ 1/5

Google

Worst agency, the agency team don’t care at all, all this company care about is stealing money from students, when we moved in they did tempeh fixed with tape and blue tac, the house literally started falling apart the second we got there and we were blamed for issues that was already there, now they are trying to charge us extortionate fees, fees that we can’t afford. They claim to check the portal every 2 days but that’s a lie and if they do they just ignore it, the 24hr emergency maintenance team they claim to have is a lie.

Havana · 21 August 2025

★★★★★ 1/5

Google

I appreciate your response, but I must clarify and correct some points. I moved into 23 Cunningham Avenue as an individual, not with friends. I met my housemates after moving in. I moved into 23 Cunningham Avenue, Hatfield, as an individual tenant, not as part of a group or with friends. I met my housemates after moving into the property. I urge you to avoid making assumptions about students being inherently irresponsible. While it's true that some individuals may cause damage, it's unfair to generalize this behavior to all students. In fact, the vast majority of students are respectful and responsible tenants, and it's essential to recognize and appreciate this Similarly, tenants could justifiably claim that all landlords prioritize rent collection over providing basic amenities and maintenance. This includes neglecting pest control, ignoring repairs, and unfairly shifting blame onto tenants. It's essential to recognize that such stereotypes can be detrimental and that both parties deserve fair treatment and respect. Regarding the cleaning, dusting, and repainting issues, I understand that deductions were made from our deposits. However, it's been six months since we moved out, and our deposits have still not been refunded. Why our remaining deposit balances have not been refunded. You have deducted amounts from each of us for repainting, cleaning, dusting, and damages. However, considering we are five individual tenants from different backgrounds, occupying separate rooms, it is unfair to hold each of us jointly responsible for damages or issues that may have occurred in other rooms. I request that you reassess the deductions and refund our balances accordingly. I strongly disagree with the implication that residents introduced bed bugs into the property. Having personally encountered dead bed bugs in my own room, I believe it's clear that the infestation was pre-existing. Furthermore, your acknowledgment that the carpets were 5 years old at the time of our tenancy speaks to the underlying hygiene issues that contributed to the problem The agency's practice of deducting money from each tenant for damages, cleaning, and repainting raises concerns. With five separate rooms and tenants from different backgrounds, it's unfair to hold each person responsible for others' actions. I request that you collect damages from the responsible individuals and refund the remaining balance to the other tenants. I've experienced difficulties in getting responses from the agency regarding our refund. I appreciate your acknowledgment of the property's age and outdated furniture. However, during my tenure, these issues were prevalent. The day I moved in, the landlord was still working on repairs, and the room was messy. I had to clear the clutter myself. This experience, combined with the lack of professional help for repairs and maintenance, raises concerns about the landlord's commitment to providing a habitable living environment. The bathrooms in the house had severe leakage issues, which caused significant water damage to the room below. The water leakage was so extensive that it poured down like a waterfall, creating an unacceptable and unhealthy living environment. This, combined with other issues, makes 23 Cunningham Avenue one of the most unhygienic and poorly maintained properties I've had the misfortune of occupying In conclusion, I request a fair refund of our deposits, taking into account the deductions already made. I also hope that the agency and landlord will reassess their practices to provide better living conditions and more transparent communication with tenants.

LEELA · 5 February 2025

★★★★★ 5/5

Google

Have been renting with Nicholas Humphrey’s Hatfield for a few years and have to say they’re one of the best, not only do they care about their tenants but always strive to make it work with whatever query you have. They handle all and any concerns and are easily accessible if there are issues. Great team!!

Ashley · 2 October 2024

★★★★★ 1/5

Google

Absolutely ridiculous experience with this agency. I was scheduled TWICE for a property viewing, and both times they completely messed it up. Today, I went all the way there AGAIN, only to be told on the spot that they can’t show me the property because “the tenants aren’t agreeing.” Seriously? Why wasn’t I informed earlier? Do they think people have time to waste like this? It’s beyond unprofessional, the lack of communication and basic courtesy is shocking. Never dealing with them again.

Robin · 29 July 2025

★★★★★ 1/5

Google

Honestly shocked any of the employees have jobs here. Myself and multiple other people I know have not had good experiences. One employee will tell you one thing, then another employee will say what you were told was wrong and tell you something different. The communication is awful, they will take weeks to respond to a simple email, that's even if they respond at all. You will have multiple questions in one email and they will bluntly respond to one question. Customer service is atrocious. They also don't deal with their landlords when they break rules on the contract, such as 24 hours notice for a visit, or trying to open the bedroom doors without knocking. Funny how employees are off sick, on parental leave or on holiday all in the span of a week as well.

Sophie · 11 July 2025

★★★★★ 5/5

Google

I rented a property through Nicolas Humphreys while I was at university and had such a positive experience from start to finish. The team were always incredibly friendly, approachable, and genuinely cared about making sure tenants were comfortable and looked after. Any maintenance issues I had were dealt with quickly and professionally, which really took the stress out of student living. Communication was always clear, and they were easy to get in touch with if anything came up. It’s rare to find a letting agency that actually feels supportive, but they truly went above and beyond. I’d 100% recommend them to anyone, whether you’re a student or just looking for a place with reliable, professional people managing it. You’ll be in safe hands!

Gabriella · 4 July 2025

★★★★★ 5/5

Google

"Fantastic experience with Jack Flanagan and the team at Nicholas Humphreys. Professional, responsive, and genuinely helpful throughout the tenancy process. Keep up the great work, Jack!"

Samuel · 22 July 2025

★★★★★ 4/5

Google

Good accoms for students and recent grads. Fast response and not much hassle! There is quite a lot of viewings going on throughout the year though

Charmaine · 20 June 2025

★★★★★ 5/5

Google

Raj is very good at his job. Right from the moment I met him from viewing the apartment at branch close to moving in, he has been very pleasant and approachable. If there are issues that need fixing in the apartment or regarding my tenancy, he ensures they are addressed and resolved as quickly as possible. Thank you Raj for getting things done for me especially at very short notice. You deserve more than a 5-star rating. Well done Nicholas Humphreys for your wonderful management and staff.PositiveResponsiveness, Quality, Professionalism, Value

Kasimu · 1 January 2022

★★★★★ 5/5

Google

This Agency is very considerate and they always provide cleaners to tidy the house. Whenever their is any maintenance issue, they try as much as possible to get it done immediately. I will definitely continue staying in one of there properties.

Ezenobi · 3 August 2024

★★★★★ 5/5

Google

A fantastic letting agency. They ensured I and other tenants were comfortable. Checks were conducted routinely to identify and fix faults in the house. Whenever I had any queries, Jack and Tadi were quick to respond. I will highly recommended them.

Emeka · 3 August 2024

★★★★★ 5/5

Google

My experience with Nicholas Humphreys hasn’t been the most straight forward however, they have been able to sort out any problems that I have had. A month before I was meant to be moving into one of their properties the landlord had to pull out (not Nicholas Humphreys fault) so within the space of a week me and the rest of my group had to find a new place ready for September. The team at Nicholas Humphreys were very supportive and was able to find us somewhere else within a week. They kept in constant communication with us all and made sure we secured a place and at the budget we wanted to stick to. Since moving in there was a few issues in the house which got resolved very quickly and they have been very accommodating, making sure that everything we needed was sorted. - Chloe

Chloe · 4 December 2024

★★★★★ 5/5

Google

Nicholas Humphreys have been so helpful with my house! Will took time out to run me through all of the houses available to me and found one perfect for me. He was very clear and transparant about the process and what I signed up for. Everybody there is very kind, and approachable, and have helped me every step of the way. The house was very clean when I moved in and the one issue I had, few months after moving in, was the boiler which was sorted within an hour of calling them. Would massively recommend them to students looking for a house

Helen · 1 December 2024

★★★★★ 1/5

Google

I moved out over two months ago and still haven’t received my deposit back. Despite multiple attempts to contact the landlord via email, I’ve had no communication or response. The lack of professionalism and accountability has been very disappointing. Tenants deserve timely communication and fair treatment, especially when it comes to returning deposits.

Miss · 1 October 2025