Nicholas Humphreys Hatfield reviews

★★★★★ 1/5

Google

I have been with nicholas humphreys for 2 years now and never had a complain until the moment I moved out. They will charge tenants with bogus claims and expect tenants to not refute for small amounts. I have waited around a month and a half to get a deposit back with 2 weeks between responses and incoherent responses with what they said in calls. They charge you with "Full house cleans" which are obviously fake charges because the house arrives to you in deplorable state. I had breadcrumbs on tables in my room and a dead fly in the fridge that as far as I know constitutes as a health hazard. Even if you are a tenant whose house state is impeccable. They will try and charge you for the most random things. A word of advice to tenants, photograph everything and I mean everything really, both sides of your bed mattress, all walls, even chairs because they will attempt to charge you with stained chairs. We avoided going further with TDS due to such delayed responses on their end and us as students not being able to go to the proper means to dispute them. And they used deceitful tactics to get everyone to agree to the charges. It pains me to see the use of such shameless tactics on students on this time of quarantine. All in all, with the exception of the manager mr Raj that has been very respectful and professional I have had a deplorable experience with Nicholas Humphreys and I would not set foot on any property that is remotely connected with their services.NegativeResponsiveness, Quality, Professionalism

Bruno · 1 January 2021

★★★★★ 1/5

Google

The WORST agency for uni housing! If I could give 0 stars I promise I would. From the day we moved in until the day we left we’ve had so many issues that were not handled professionally & respectfully because we are students. From having old contaminated bins left in our garden from previous tenants (amongst other items in the house) which were never removed for us to them extorting us for our deposit money I would STRONGLY AVOID at all costs! Made our uni experience hell. I guess we should have read the other reviews before signing up.NegativeQuality, Professionalism, Value

Montana · 1 January 2021

★★★★★ 5/5

Google

Jack, Will and Tadi are a great team, their customer service is exceptional and all their properties are very well maintained, I would highly recommend if you are looking for a room to rent!

Ashil · 7 December 2024

★★★★★ 1/5

Google

If you want a agency that is relaxed and leaves you alone to live in the place you pay for this is not the company very prying and causes a lot of stress and makes problems out of nothing if you student there are a lot of other agency's that I would recommend

Carla · 1 January 2024

★★★★★ 5/5

Google

I'm a tenant with Nicholas Humphrey and I mistakenly locked myself out of my room so the next morning they came in with new keys for me very early and that was really good and helpful for me as I didn't have to pay a locksmith to get the door open for me

Precious · 1 January 2024

★★★★★ 4/5

Google

I've rented a few times before, privately and through estate agents and I have to say the process I went through with Nicolas Humphreys was by far the most straightforward and easiest to complete. There has been no confusion or delay at any point to and while there were some questions that were not able to be answered in the viewing, Oliver was extremely helpful during the rental process.

Daniel · 2 January 2019

★★★★★ 5/5

Google

If you are looking for a property in Hatfield, I strongly recommend Nicholas Humphreys. Very responsive and professional staff, who is always willing to help customers.

Arathi · 1 January 2022

★★★★★ 5/5

Google

Very helpful agency, prompt with responding to complaints or resolving issues. Would recommend for students looking for accommodation

Fali · 31 May 2025

★★★★★ 4/5

Google

Its been lovely living under them. They are friendly and approachable on phone and in person. The services and living space are adequate except for the older furniture but its liveable

Dylan · 4 December 2024

★★★★★ 4/5

Google

Estate agents reply quickly, most staff are friendly and helpful bar one or two. At the start they were slow to fix things but now much faster. The emergency number is a bit useless as we were locked out a room and no one could get to us for over a day, had to break in ourselves. Regular inspections, with plent of warning which is good. Not many complaints tbh.PositiveResponsiveness

Kayleigh · 1 January 2022

★★★★★ 1/5

Google

They make misguiding advertisements. A 1 bedroom apartment as a 2 bedroom apartment and charging for a 2 bedroom apartment.... When we moved in, the neighbors were just completely awful!! Listening to music all night long, arguing at 2am, partying every single week, they brought in dogs that would start barking in the middle of the night. They would constantly fight outside our door( the neighbor next door would alway pick up a fight with the guys upstairs). We have contacted the agency and kindly asked them to help us out with this....the only respons they gave us is that they can't do anything except send them a letter in which they can tell them to stop the noise. We have been constantly contacting the agency that the outside hallway and staircase is just disgusting, trash everywhere, flies , puke from the drunkards living next to us and poop from the dogs they have. We complained for over 3 months just to be told that someone will come to inspect....nobody came to inspect, nobody came to clean!! After we moved out they tried to cut from our deposit for items that are older than I am and for "missing" stuff that they didn't even bother to check for in the appropriate place (initial place where they were when we moved in first). It's been 2 months since we moved out and as of today we have not received our deposit back!!! DO NOT USE THIS COMPANY! Go with anyone else, but not this company. They will rip you off, they will not give you back the deposit and they will delay anything request from them!! If you do have a contract with them, don't hesitate to report them to the council!

Roxy · 2 January 2019

★★★★★ 1/5

Google

Nicholas Humphreys is run by a group of fraudsters who extort money from their clients. Most of the homes they offer are in horrible conditions and somewhat inhabitable, they also take weeks, sometimes months to report to tenants needs. The agents at Nicholas Humphreys are also terrible liars and deceive tenants with every opportunity they get. You should check for other housing agencies want toNegativeResponsiveness, Quality, Professionalism, Value

Ridwan · 1 January 2022

★★★★★ 5/5

Google

Very helpful and friendly.

Ashton · 4 September 2025

★★★★★ 4/5

Google

Decent for fresh graduate in general, well furnished. Good pricing

Mqtte · 21 June 2025

★★★★★ 5/5

Google

My experience with Nicholas Humphrey’s has been incredible! They have been so easy to work with and their communication is perfect! Thank you!

Sam · 6 January 2025

★★★★★ 5/5

Google

perfect environment for living and perfect landlord and tenants

Daniel · 26 June 2025

★★★★★ 5/5

Google

I am a landlord who was looking for my property to be rented promptly due to a change in circumstances. Oliver had a strong network that resulted in rent being agreed almost immediately. Oliver was professional throughout, and having dealt with numerous other Estate Agents in the area, the service provided here stood out. Would highly recommend.

Michael · 2 January 2020

★★★★★ 5/5

Google

Jack, Will and Tadi are doing a great job of managing our house which is rented out. We appreciate the good communication and management

Wendy · 1 December 2024

★★★★★ 4/5

Google

Great service and great quality houses! Any call we try to make they are on the case from straight away. Brilliant customer management.

Alessandro · 7 December 2024

★★★★★ 5/5

Google

Really friendly and helpful service, forthcoming with any information to help with the process. Responded quickly and politely to any questions. Brilliant team

James · 4 December 2024

★★★★★ 5/5

Google

I started nursing in September at herts Uni and was looking for a place to live whilst studying my degree. I got in contact with Nicolas humphreys and they went above and beyond to help me find what I was looking for. Jack showed me a number of properties and helped me find a place which is near everything I need, I have been living here since October he has been massively helpful and made the start of my course so far stress free. Would highly recommendPositiveQuality

Ben · 1 January 2023

★★★★★ 5/5

Google

Helpful and prompt responses. A smooth and ideal experience while renting a student house.

Alana · 4 December 2024

★★★★★ 5/5

Google

I've have just completed my degree and the service provided by the team made sure i was accommodated throughout. Excellent communications and willing to go above and beyond made my experience of moving as simple as possible. Definitely recommend to anyone in Hatfield transitioning to a place to live.

Kayode · 2 January 2019

★★★★★ 1/5

Google

My experience here has been the worst I've not even moved in yet. Emilia the secretary over there at the Nicholas Humphreys here in hatfield is the worst she's been very rude and inappropriate towards me she also purposely gave me the wrong key and now wouldn't pick up my calls so I'm homeless. Warning guys beware of her she'll trigger your very last nerve

Chioma · 2 January 2018