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★★★★★
157 reviews across 1 platform
82 Great North Road, Hatfield, AL9 5BL
Part of Nicholas Humphreys, see every office.
Nicholas Humphreys's Hatfield office at 82 Great North Road is rated 3.8 out of 5 across 157 reviews on 1 platform, including 157 Google reviews rated 3.8.
Every review we hold for the Hatfield office, from every platform, shown as written. First names only.
5/5
GoogleI've known Jack and the team for over 8 years now. Always totally professional and a pleasure to work for. I would highly recommend them to Landlords and prospective tenants.
Hi Gary, Thank you so much for the review! Kind regards, Will, Nicholas Humphreys
5/5
GoogleI recently worked with Nicholas Humphreys letting agent and couldn't be more satisfied. Their team demonstrated exceptional professionalism and efficiency from start to finish. The property selection was vast and well-maintained, and the agents provided valuable insights into the local market. Communication was seamless, with prompt responses to any questions or concerns. The paperwork was handled swiftly and transparently, with no hidden fees. Moving day was perfectly organized, and the follow-up support has been excellent. Nicholas Humphreys exceeded my expectations in every way. Their professionalism and commitment to customer satisfaction make them a top choice for anyone looking to rent. Highly recommended!
Hi Folashade, Thank you for your review, we are happy you had a positive experience and we have enjoyed having you as a tenant! Kind regards Jack Flanagan
1/5
GoogleThe service during the year was mild, they came to do checks monthly. However, there was problems with the house, such as the toilet drain, which refused to fix and just told us to buy a product, even thought we tried it before and didn't work. After the contract finished they wanted to chage us for the drain repair, which we refused since we were asking for it to be repaired during all the tenancy. They are really scammers, I was there for a year, and when moved in there was no cleaning done, the cupboards were very dirty I had to clean it everything. After a year, when we left, they made us pay half of the deposit for a deep cleaning service, that I did not have when I moved in. They gave us the rest of the deposit 6 months after moving out, we had to email and called more than 10 times because they stopped answering us back for 2 months. Prices are alright for rent. If you are happy to loose all your deposit by these scammers, go for it.
Hi Conrado, thank you for your feedback, however we have no records of your name in our Hatfield Branch which you have posted this review to. As we are a franchise, it is common to post this under the incorrect branch of Nicholas Humphreys as we are not working directly with other Nicholas Humphreys in Nottingham, Leicester etc. Please may you delete and redirect your review to the relevant Nicholas Humphreys Branch to provide accurate feedback to that branch specifically. If you were a tenant of Nicholas Humphreys in Hatfield under a different name to your Google one, please inform us on hatfield@nicholashumphreys.com so we are able to address your concerns accurately. Kind regards, William Beaty, Lettings Manager Nicholas Humphreys Hatfield
3/5
GoogleLovely team who made the tenancy easy and quick and they have very fast responses and always notify us in advance to inspections. However many maintenance issues that have been recorded and reported (hob fan, carpet lifting, mold etc) over our 2 year stay still haven’t been acknowledged or resolved after multiple attempts of complaints.
Thank you for your feedback and for highlighting the positive experience you had with our team during your tenancy, particularly regarding communication, responsiveness, and the ease of the move-in process. We’re sorry to hear that some of the maintenance issues you reported were not resolved during your time at the property. We understand how frustrating this must have been and sincerely apologize for the inconvenience. For this particular property, the landlord uses their own contractor for maintenance, which unfortunately can sometimes affect the speed and outcome of repair work. While we always do our best to follow up and advocate for timely resolutions on behalf of our tenants, the final decisions and actions rest with the landlord and their appointed contractor. We truly value your feedback, and it will help us continue to improve the service we provide. Wishing you all the best in your next home.
1/5
GoogleThis is worst agency ever…. They charged me for cleaning the whole house when I wanted to end the contract in between, checked with the tenants living in that property now and literally nothing was done… £75 to clean the room which was already been cleaned by me and it’s £75 was charged just for one person… how stupid…I gave my keys on 6th but charged for 12 days rent.. my whole deposit which was £435 is taken and I had to pay extra £105… students be aware they are scammers.
Hi Cecilia, Thank you for your feedback however just to clarify the situation, the cleaning you were charged was for your room and a portion of the kitchen which was in a bad state. If you want more evidence of this to explain the charges we are more than happy to send this to you in an email. The reason for the extra charges was due to your rent arrears as you moved out halfway through a month which hadn't been paid for in rent, you also elected to pay your early termination fee from your deposit which we only done to try and help you out and don't typically do this. Kind regards Jack Nicholas Humphreys
5/5
GoogleI can confidently recommend Nicholas Humphreys to anyone! They are the best lettings agents in Hatfield who will make your tenancy experience a seamless one.
Hi Soorya, we really appreciate the review and are glad you enjoyed staying in our house as much as we enjoyed having you as a tenant! Kind regards Jack Flanagan
4/5
GoogleMy stay at Nicholas Houses was pleasant. I trust they will continue to provide quality services both now and in the future.
Hi, Thank you for your review, we are glad you had a positive experience. We would love to know how we can improve to earn that extra star and would appreciate you contacting us so we can give that 5 star experience to the next tenant Kind regards Jack Flanagan
5/5
GoogleAlways quick to respond to inquires, easy transition to moving into our house. Communication between us and the agents has always been extremely good, especially Jack. Thanks for Raj, Maddie and Jack for helping with the house and always keeping us up to date with everything if there was any issues 🙏PositiveResponsiveness, Quality, Professionalism
Hi Jack, Thanks for your kind words and 5* review, we really appreciate the feedback Kind regards Jack
1/5
GoogleAvoid going with this agency! We have been left with no heating, hot water, broken washing machine and now no Wi-Fi. I have sent numerous emails, texts and phone calls explaining this is disgusting the way we are being treated! And yet again still no response. It is illegal to leave us with no hot water for longer than 24 hours and it has now almost been a week. It seems like no one is bothered by this as there is no matter of urgency. We were promised the work would start Monday and to my shock no one has been round and it is now Tuesday! If anyone has any advice on how we can take this further please let me know as this is now considered to be hazardous.
Hi Kirsty, unfortunately we do not have any record of you in our Hatfield branch. We would appreciate removing this review and posting this review to the correct branch of Nicholas Humphreys as we are seperate franchises such as Southhampton, Nottingham etc. Feel free to contact our Hatfield branch on 01707 242 890 for further clarity.
1/5
GoogleTHE WORST & I MEAN THE WORST COMPANY EVER. These people are greedy THIEVES! Loved in a house with my friends during uni @NN and we practically had to sort everything utilities wise ourselves. Lack of care for their tenants and then want to demand money from us a YEAR LATER lying in an email saying our tenancy ended this year when it ended last year. Don’t find your student home with them you will regret it trust me . The landlords they have are terrible. House had mould and the landlords done NOTHING!
Hi, you have left this review for Nicholas Humphreys in Hatfield. There is a seperate Nicholas Humphreys in Northhampton so please could you redirect your review there to the correct branch of Nicholas Humphreys. We are seperate franchises with seperate reviews. Feel free to contact our Hatfield branch on 01707 242 890 for further clarity.
1/5
GoogleI wish I had checked the reviews here earlier If you are an international student do not bother with them. They will cancel you bookings and viewings at the last minute claiming someone has paid , they will also post properties they dont have and waste your time and resources. I travelled down from london on different occasions only to be given the same story.
Hi, Thank you for your message and it is disappointing you have left us with a one star review. As explained, you booked in a viewing at 10am on a Tuesday 24th, and we received a booking for the property overnight Monday 23rd evening whilst our offices were closed. When we found out about this at at first thing in the morning on Tuesday, we notified you via phone call and rescheduled you in for another viewing later in the afternoon at 2pm as we understood your situation and were willing to find a way to not make this a wasted journey for you. However it is unfortunate this property was also taken too which I notified you about the second it happened at 12pm. We are currently in a place in late September where many students are desperate for accommodation and we must keep advertising properties until somebody has reserved a property. Some of these viewings happened on Friday and Monday. Although I appreciate you travelled far, we're unable to give priority to anybody or offer any special treatment as many people are in a similar boat to yourself. If you notified us that you were having to travel quite far, we'd have happily facilitated an initial video call or video of the property if you were comfortable reserving on that basis as we use this service to facilitate international students or students who would be forced to travel quite far. As previously mentioned, we have saved your information on our system and we will notify you if a similar property does come up. Although I understand it is infuriating when a property is reserved on the same day as your viewing, if you could re-evaluate this review it would be appreciated. However our advise is to search around PAL Registered Agents like ourselves within Hatfield and ask for their room availability. However please consider you are amongst hundreds of students who are currently searching for last minute accommodation and there isn't enough accommodation for all, so this event where a property is reserved during your enquiry is fairly common at this time of year. I would personally suggest if you are looking for accommodation for September 2025, you should start looking from January. I wish you well in searching for a property in this busy time and once again if another property does come up, we will notify you immediately. Kind regards, William Beaty, Lettings Manager
4/5
GoogleNicholas Humphreys was generally responsive to concerns. While some challenges arose, efforts were made to address them. Communication was adequate, and maintenance requests were typically handled. Although there were occasional fluctuations in service quality, they generally met their responsibilities as a property manager.
Hi Timothy, Thank you for taking the time to share your experience with us. We’re glad to hear that you found us generally responsive and that maintenance issues were typically addressed in a timely manner. We truly appreciate your acknowledgment of our efforts, even when challenges arose. We also take your feedback about occasional fluctuations in service quality seriously, and we’re always looking for ways to improve. Your insights help us better support our tenants and continue to grow as a team. Thanks again for your review, and we wish you all the best! Warm regards, The Nicholas Humphreys Team
4/5
GoogleWe've been renting though NH for a quarter now. So far, there has been no issue with their serivce and employees are super friendly. An option to explore or just to be informed about individual bills apart from the Unihomes would be helpful, I think. I'd recommend them to whoever is reading this.
Hi Rutiraj, Thank you for your review. We are always here to help our tenants with setting up bills and pointing you in the right direction. If this is something you still need help with please contact our office and someone will be able to help Kind regards Jack Flanagan
1/5
GoogleWorst agency ever. Very unprofessional service. They are very dismissive and invalidate the feelings of the tenants.
Thank you for sharing your feedback. We’re very sorry to hear about your experience and that you felt dismissed or unheard, that’s never the service standard we aim to provide. We take tenant concerns seriously, and we’d really like the opportunity to understand what happened and try to make it right. Please contact us directly at 01707242890 or hatfield@nicholashumphreys.com, and we’ll be happy to discuss this further. Kind regards Jack Flanagan
5/5
GoogleIt was in the month of August 2019 when we started looking for an affordable place to stay outside the University accommodation, at first i was hesitant because I was concerned about the security measures and then finally I stepped up and took a decision with four other friends to look for an off campus accommodation, I did search over the web for a really long time, tried meeting local landlords, booked for property visits, it was a really stressful time. That is when I got a call from Jack Flanagan , who is the property manager at Nicholas Humphreys- Hatfield, It is always said the first impression is the one that counts, Well, you cannot find a better advisor than Jack. He asked me for the number of rooms I require and the budget I did mention about everything we have been looking for and then he gave a list of properties that fits in our budget, we booked to visit the property and after that we were not really sure if that property fit us, The next day I told him my concerns and then he said "That's alright, How about we have a look at another property later today?", I was honestly both confused and happy because this happened for more than once, it was already the third week of August and I desperately wanted to shift cause my contract in the University would end in the fourth week, Finally we loved the last property we had a look at and Jack asked us to secure the property so that we do not lose it to some other group. We finish paying the holding deposit and that is when I spoke to Rajen Raichura who is the Director (Nicholas Humphreys - Hatfield, for the first time, A calm and amazing human being, he explained about all the procedures required before we could start the tenancy, to be very honest I did not know about any of those, It sat across in the phone line and explained about every single procedure encapsulating them as points, we did make a note of everything he said and also gave his and Jack's email so that we could contact them if we are stuck with the application. I could not have had a better experience than the one I received from Nicholas Humphreys - Hatfield. We are currently residing at the property and also decided to extend our stay because of the hospitality provided from the agency, I've come across amazing people and an amazing landlord. If there is any concern we just give them a call if it is an emergency or send an email regarding anything and everything, they have been amazing along with Maddie Andrews, She is the first take on all our calls, swift, professional and caring. Thank you Rajen, Jack and Maddie :) If you are reading this review and if you are looking for a property in and around Hatfield I would highly recommend you to give them a call. If there is a tip I could give you while house hunting is that "Do not keep it until the last". Good luck! :)PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleThe staff here runs it’s own rules and regulations. If you want to get out of the tenancy it’s very difficult as they will take up your time and give X number of reasons. Was seeking legal option against them but it’s a waste of students time and energy. Will suggest Strats or Raine. If your in contact with Jack record your conversations as he go backs in his word and the Director Raj doesn’t listen to our side.
Hi Abhijeet, Thank you for your review. The steps were explained to you about how you can exit the tenancy when you asked to leave halfway through, but after explaining this to you we didn't hear anything further and you stayed in the house for the full year. At no point did we make it difficult for you to leave and we are sorry you feel this way. Good luck with the rest of your studies Kind regards Nicholas Humphreys Team
4/5
GoogleVery accommodating with online viewings and quick to answer emails. Property could have been in better nick before moving in but the estate agents did work with us to address the issues
Thank you for your feedback. We really appreciate you taking the time to share your experience. We're glad to hear that you found the online viewings and communication smooth and accommodating. We also appreciate your understanding regarding the condition of the property at move-in, and we're pleased we were able to work with you to resolve those issues. Your comments help us continue to improve, and we wish you all the best in your new home. Kind regards Jack Flanagan
5/5
GoogleBest estate agent in Hatfield! After loads of failed attempts with other agency’s my group where so lucky to have Oliver and his team at Humphrey’s help us find a house very last minute! Thier customer service is amazing and they are always happy to help and go the extra mile for us students will definelty be continuing with them for the rest of my stay at Hertfordshire. Thanks you so much to the team and special thanks to Oliver! Nousayba
5/5
GoogleGreat experience ! Friendly and very helpful. We recieved a lot of help in finding a house that would suit our group, even if it was a little last minute! This is my first time moving out of accomodation, so I had a lot of questions and doubts- Oliver was more than glad to answer them. This was so much less hassle than I had thought; its so good to have a great team for support. I would definitely use Humphrey's again, and highly recommend going with them. A big thank you to Oliver and the team!
5/5
GoogleAs a landlord, I am pleased to share my positive experience with Nicholas Humphrey’s Estate. Their efficient and diligent approach ensured that my property was well taken care of excellent communication and attention to detail throughout the process. From finding reliable tenants to handling maintenance requests promptly, they have consistently exceeded my expectations. I highly recommend their services.
Hi Enis, Thank you for your review and for allowing us to help with your property. We strive to give the best possible service to all of our landlords and tenants Kind regards Jack Flanagan
5/5
GoogleJack has supported us through any queries we had and always given us a prompt response. Would recommend to any students looking for an estate agent
Thank you for your review Annemarie. We are very glad you are happy with our service Kind regards Jack Flanagan
1/5
GoogleIf I was able to give 0 stars I would. The landlord did not care about the house as there were serious problems with the house such as poor ceiling material and continuous leakage of water (health & safety hazard) in one of the bedrooms (It was evident that the landlord was poorly maintaining the house), this inevitably led to our of my housemates to go back to his parent’s home due to how bad the leakage was in his bedroom. The agency was lazy when it came to handling issues. Upon moving in we took pictures and made reports of any damages that were already there so that we would not have to incur these costs. However, they still had the audacity to charge us for those same damages that we reported at the beginning of our tenancy. It took 2 months for our deposit to come back to us. Not to mention that 2 days prior to moving in, police had raided the house and had had the front door chain locked. My housemates were waiting for hours for the door to be unlocked. Unaware with what had taken place, someone from the agency came and opened the door. The front door and back door were damaged and you can tell all the rooms were searched by police.NegativeQuality, Value
Hello Danayi, Thank you for the comments you made in this review. The agency did the best it could in terms of the leak during your tenancy. We wanted to get our contractors to rectify the leak, however, the landlady wanted to use her own contractor. We had also said to the landlord, she needs to sort out the leak urgently, in order for us to carry on managing the property.In terms of the Police raid, this was confirmed by the Police, it was to do with Welfate of one of the previous tenants, however, the Police at no point notify the agency, therefore, we were unaware of the situation. We dealth with it as soon as we discovered it! Regarding the deposit, I apologise it took so long, I beleive there was a small discrepency which took time to resolve. The charges made to you were all justified with photo evidence. You were given every opportunity to object with the deposit scheme. If you wish to discuss this further, please feel free to contact me. Thank you
5/5
GoogleAgents are very responsive and helpful to your queries and does their best to support you in your process.
Thank you for your positive review Deborah. We aim to support our tenants throughout their whole experience with us so we are glad you felt this. Good luck in your next property, it has been a pleasure having you as a tenant. Kind regards Jack Flanagan
1/5
GoogleHouse was dirty when we got there and staff couldn’t care less about tenants. Surprised they even have 3 stars. Absolutely horrible experience, go with another agency unless you want stressNegativeQuality, Professionalism
Dear Hamsa, Thank you for your comments. Unfortunately I am having difficulty locating your details as I can't find your details with any of our properties. Can you please tell me which property you are referring to? i would like to get to the bottom of this.You can email us at hatfield@nicholashumphreys.com.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Nicholas Humphreys's Hatfield office has 157 reviews across 1 platform: 157 on Google.
Nicholas Humphreys Hatfield is rated 3.8 out of 5 across all 157 reviews, and 3.8 out of 5 on Google from 157 reviews.
Nicholas Humphreys Hatfield, 82 Great North Road, Hatfield, AL9 5BL.
