Nicholas Humphreys Manchester reviews

★★★★★ 1/5

Google

rented a student house for 2nd year with this agency, was the worst experience we have ever had. we had mice and cockroach infestations to a horrible extent that were already prominent before we even moved in, and after the whole year being falsely promised compensation, the only thing they returned in the end was a rubbish apology. there were only 1 or 2 decent attempts to mitigate/kill off the infestations for the entire year, which is absolutely unacceptable. thankfully our property manager Tim was fired for his completely irresponsible behaviour, but even with new staff to help us, we were still left with almost complete lack of communication and sympathy. really don’t recommend.

Kim · 30 September 2025

★★★★★ 1/5

Google

This is by far the worst letting agency I have ever dealt with. They are lazy, unprofessional, and completely uninterested in the wellbeing of their tenants. Once they have your money, they do absolutely nothing. Basic repairs are ignored, complaints go unanswered, and any attempt to get help is met with silence. It genuinely feels like they exist only to collect rent and avoid all responsibility. To make matters worse, at the end of the tenancy they try to invent charges and make up reasons to take money from your deposit. It’s dishonest and shows exactly how little integrity they have. This agency is not just bad, it’s toxic. They waste your time, your money, and your patience. Renting is stressful enough without being trapped with a company this useless. Save yourself the headache and go literally anywhere else.

Costa · 25 August 2025

★★★★★ 1/5

Google

Absolutely shocking. House was a tip, when we moved in. There was chicken wings under one of the beds, damp all over next to plugs (they moved wardrobes in front of the issue instead of fixing it),a smashed window (that leaked in water every single time it rained, stayed this way for 3 months), broken tiles, showers didn’t work (flooded the downstairs bedroom, soaking the mattress and lights twice), blocked drains (a streets worth of toilet waste was flooding our garden). And not one thing got fixed when we requested. Tried to take us to court but BULLIED us to pay. I had to go to hospital due to the mould poisoning. DO NOT USE THIS COMPANY. All evil individuals who are lazy and money hungry.

Erin · 8 August 2025

★★★★★ 1/5

Google

To anyone reading this agency’s good reviews be warned that they are asking people for good reviews after student house viewings to increase their average rating. This happened to us after our viewing, however once we looked beyond 5 star reviews from viewings on Google we saw loads of 1 stars saying that this agency refused to deal with pests, mould, and all other maintenance issues. Beware which agency you go with for a student house and make sure you do thorough research!!! This agency should be asked for reviews based on how they act as actual tenants, rather than how they act showing potential tenants around their properties.

Lilly · 7 November 2025

★★★★★ 5/5

Google

I just wanted to take a moment to thank you for the outstanding service we received during our property viewing today. From the very beginning, your team was incredibly responsive, when the property came onto the market, we submitted an inquiry and the process was handled swiftly and efficiently. A special thanks to Kevin, who showed us the property. He was professional, polite and took the time to explain everything clearly, answering all our questions in detail. He also guided us on the next steps should we decide to proceed, which was incredibly helpful. This level of service is truly top-notch, and it made the entire experience seamless and enjoyable. Thank you to Kevin and the entire team at Nicholas Humphreys for such a wonderful experience.

Ahmed · 20 May 2025

★★★★★ 5/5

Google

Nicholas Humphrey’s have a bad reputation sometimes and i’m sure others have a bad experience but I just wanted to share mine. I lived in caminada house for 2 years with Nicholas Humphrey’s and they were amazing for sorting out maintenance issues. They replaced my bed frame when it split, they replaced my en suite toilet floor when it started getting gross, they fixed the towel rail when it was wobbly and always were helpful. Both times I received my deposit back in full and in good time. If it wasn’t for the increased rent prices in the building I would still be there.

Grace · 18 July 2025

★★★★★ 5/5

Google

Rang this agent up looking for help finding a 5 bed student house. On the same day, I was sent an email with several links to houses which fit my requirements and a viewing was booked there and then. Kevin was so lovely and helpful! Offered really good advice about rental market, bills packages etc. He showed me around 5 houses which were all really good contenders in our search. Would highly recommend!! Thank you Kevin! :)

Ella · 21 January 2025

★★★★★ 5/5

Google

We got shown around 4 properties today by Sarah who was lovely and helped give us several options for our second year uni house. We have come away obsessed with our house for next year which we reserved straight away. A massive thank you to Sarah !!!

Maya · 6 November 2025

★★★★★ 1/5

Google

NO STARS!!!!! DO NOT LET YOUR SONS AND DAUGHTERS RENT FROM THEM!!! My daughter rented a house through them last year in her final year at Uni. On turning up the place was disgusting, DIRTY KNICKERS ON THE FLOOR, BROKEN CHAIRS IN THE YARD, MOULDY BATHROOM, GRUBBY MATTTRESSES, WARDROBE ON THE LANDING, EVERYTHING WAS STICKY AND COVERED IN ALCOHOL and so before moving in it had to be cleaned top to bottom. The house was very rundown but if i'm honest it was no great surprise as it was a student house! My daughter had to request a replacement bed as hers was broken. She rang, emailed, visited and was finally at breaking point after 3 months of poor sleep. She was eventually promised a new bed. IT NEVER ARRIVED. She went to the agency to talk to them face to face and started to cry out of frustration, the man she spoke to (wish I knew his name) LAUGHED at her!!. I then contacted the agency and the rest is history. No-one came out to sort the issues out. Water was dripping through the ceiling from the shower onto the electric light at one point! Nicholas Humpreys have now refused to give the girls their full deposit back due to the house needing cleaning and repairing, LOL, luckily we took photos when they first moved in showing the condition of the property which clearly hadn't been inspected properly as many of the issues they raised were from the PREVIOUS TENANTS. I have no idea what other Estate Agencies are available for student rent in the Manchester area but do yourself a massive favour and stay clear. If you have already signed a tenancy agreement with them- word of advice take lots of photos so you can prove the condition of the property before you move in. They do not answer the phone either so you will always have to leave a voice mail. Parents - sorry but there's every chance you may have to deal with them from time to time . Good Luck!

NICOLA · 2 September 2024

★★★★★ 5/5

Google

Nicholas Humphreys have been letting my properties for a several years now and as a landlord, I really appreciate their smooth and efficient approach. Gary Head always seems to go above and beyond to get the job done and he is backed up by a very diligent support team. Both landlords and tenants will get a great service from the highly professional team and it is a pleasure to recommend them to others. I am extremely grateful to Gary and the team for all their support over the years! Thank you.

Richard · 1 January 2022

★★★★★ 5/5

Google

Very informative house viewing. Thank you Kevin!

Leila · 1 November 2025

★★★★★ 1/5

Google

Nicolas humphreys are by far one of the worst ever estate agents I have ever come across. This year my best friends at university stayed in one of their properties and from the get go their whole service was ridiculous. They were given a house with no fit state to live in. This took so much time for them to repair it and firstly they want the girls to pay full rent for an unliveable house? Forgetting about the state of the house in the first place, the ethical side of the agents was really poor. My friends wear hijabs and one time the agents came into the house to show people around for a viewing, without giving any prior notice my friend luckily enough ran upstairs before anyone could see her without her hijab. Issues like this just show how unprofessional Nicolas humphreys are. Secondly I have been in the house when the girls have been on the phone to the agents and the way they spoke to them on the phone was out of line, they were talking down every single time they could. I just think Nicolas Humphreys is a miserable excuse of an estate agents and anyone who uses them to put their property up for rent are purely using them as they are probably charge less fees compared to other estate agents. They are honestly the worst estate agents I have seen in Manchester.NegativeResponsiveness, Quality, Professionalism

Sulaiman · 1 January 2021

★★★★★ 1/5

Google

I wish giving 0 stars was an option for this company. Must be the most incompetent, rude and useless letting agents in the whole of Manchester. Our property manager, Glynne, was arrogant and rude to us the whole time - this company will do everything they can to take advantage of the fact that we are students and expect to get away with creating their own book of rules as and when they please. They will do anything to keep your deposit and rob you of your money - definitely worth going through the TDS and also reporting these guys to the property ombudsman. Disgusting and so unprofessional!NegativeResponsiveness, Quality, Professionalism

Sara · 1 January 2021

★★★★★ 1/5

Google

Glynne our property manager takes weeks to reply to our emails and is quite frankly a very rude person to talk to. After reading these reviews it is clear we weren't the only ones who found it difficult to communicate with NH. Glynne we are still waiting for you to reply to our email sent to you on the 22nd of July 2020! We understand you must be busy but taking more than 6 weeks to reply is just unprofessional. Glynne has caused us a lot of stress and honestly I wish someone would have told us to avoid this company before we naively signed for our student house. Property wasn't ready for the move in date. After reading these reviews it is evident this wasn't just us it happened to. Maintenance issues still not fixed even now that we've reached the end of our tenancy. again a running theme in the reviews written on here. Viewing was made with no prior notice given at all. As a house of girls this was very scary. After complaining we received an apology however after reading these reviews again it is clear this hasn't just happened to us. No empathy shown during Covid at all and didn't believe us when we told them we were struggling to pay rent. Tricked us into accepting an offer that was only explained in full after we accepted it again after reading these reviews dishonesty in contracts is a running theme with this company. Now they are charging extortionate amounts for "general cleaning" and "appliance cleaning" when we spent hours cleaning the property before we left! They have also charged us for a broken fridge which we were trying to get fixed for weeks but glynne was ignoring our emails in regards to this? They also took incorrect arrears off our deposit! We most defintely left the property in a much better condition than it was given. So please dispute this if you are in the same position. They just bank on the fact that they think students wont dispute these claims. Again after reading these reviews this has happened to so many people so please avoid at all costs as you wont get your deposit back. Avoid Avoid Avoid.NegativeResponsiveness, Quality, Professionalism, Value

Zarah · 1 January 2021

★★★★★ 1/5

Google

Showed up for a viewing and stood in the rain for 10 minutes waiting only to be told that it was cancelled. They rung me once to try tell me and because I didn’t answer they left it. Didn’t bother trying to ring again to let us know. No email, no text message but they’ve had no issues emailing us in the past. Apparently a voice mail was left however I don’t have it as I assume my voice mail box is full. Don’t waste your time with this agency! Not even a sorry or an attempt to re schedule with us or anything. Just ‘yeah it was cancelled we left you a voice mail’ ridiculous

Joana · 5 December 2025

★★★★★ 5/5

Google

Lewis has been very helpful and helped us with anything to do with our house, he always replies fast and is happy to help with everything, thanks so much Lewis !!

Macey · 1 December 2024

★★★★★ 5/5

Google

Sarah was friendly and helped us a lot with showing us the properties. She went out of her way to show us an extra property even though we hadn’t booked it, which we really appreciated.

Elliot · 24 October 2025

★★★★★ 1/5

Google

We finished our tenancy in a student house with Nicholas Humphrey’s a month and a half ago. Though out the tenancy we had persistent issues, maintenance not being done until there were council inspections, no response to emails and calls never going through and would often return home to maintenance workers or house viewings occurring without the legally required 24 hours notice to all tenants. We were also falsely accused of damaging property that had been damaged during the previous tenancy and had to provide proof to avoid being charged. Nicholas Humphrey’s seems to think they can get away with these things with student tenants. Upon moving out we did not receive a single piece of information about our deposit for over a month, not the promised 10 days. I called multiple times asking and was told on four separate occasions it would be done by the end of the day, it never was. They claimed this was due to a high amount of deposits to process however every student letting agents in Manchester is faced with the same issue yet manages to return deposits in a timely manner. The deposit information given back didn’t provide any evidence or invoices of multiple things, for example ‘damage’ was charged yet we were not told what was damaged, and a mattress in one room was claimed to have been brand new when we moved in yet all mattresses were lumpy and clearly used when we moved in. The damaged mattress was also charged and split between all tenants despite it being in one room. They also complained about inappropriate things such as mould being in the bathroom which was there during move in and is obviously out of our control. After emailing to try and receive the invoices and information on damage, we have heard no response and are unable to reach them through phone call despite calling over 10 times. Avoid this letting agent if you’re a student or renter as they do not respect your time, money or legal rights.

Elizabeth · 1 January 2024

★★★★★ 5/5

Google

Kevin was very useful providing us with information around our future house and instructed us on what steps to take. He was friendly and constructive!

Tom · 17 December 2024

★★★★★ 5/5

Google

Hayley was absolutely lovely and extremely helpful with our house viewing! Every question was answered and the process was made easier because of her. Thank you!!

Lois · 3 December 2025

★★★★★ 5/5

Google

Kevin was so lovely and always made sure we were ok and if we had any questions. Was punctual and a very lovely man

Molly · 17 December 2024

★★★★★ 5/5

Google

Sarah was lovely and very helpful gave us a great experience and took us around lots of properties to ensure we found the right one for us

Evie · 6 November 2025

★★★★★ 5/5

Google

Sarah was really helpful at our viewing today. Willing to help us view two flats and really patient as we looked round and took photos! Thank you so much!

Immy · 17 October 2025

★★★★★ 5/5

Google

Kevin was very attentive with our viewing , went out of his way to ensure we were happy and knew everything we needed.

Molly · 1 December 2024