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★★★★★
2,919 reviews across 17 offices and 2 platforms
Nicholas Humphreys has 17 offices, in Manchester, Nottingham, Stoke On Trent, Burton, Derby, Norwich, Hatfield, Canterbury, Wimborne, Sheffield West, Portswood, Northampton, Durham, Portsmouth, Leicester, Sheffield City and Birmingham. Together they have 2,919 reviews on two platforms, rated 4.2 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nicholas Humphreys's 17 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
GoogleThe team was professional, responsive, and genuinely committed to helping me find the right home. They guided me through the process with clarity and patience, answering all my questions and addressing any concerns I had. They also managed to get me a place in under a week!
5/5
GoogleI've been working with Humphries for over five years to buy and rent properties in Stoke, and I can't speak highly enough of their services. The team is incredibly knowledgeable, professional, and proactive. They consistently go above and beyond, offering unwavering support and always going the extra mile. I would highly recommend them without any hesitation.
1/5
GoogleRating only, no written review.
1/5
GoogleWorst ever experience. Highly NOT recommended for students studying at the university
Thank you for your review Saad! Jack Flanagan
4/5
GoogleMy stay at Nicholas Houses was pleasant. I trust they will continue to provide quality services both now and in the future.
Hi, Thank you for your review, we are glad you had a positive experience. We would love to know how we can improve to earn that extra star and would appreciate you contacting us so we can give that 5 star experience to the next tenant Kind regards Jack Flanagan
5/5
GoogleRating only, no written review.
1/5
GoogleVarsity/Nicholas Humphreys Canterbury… where to start. They are a money grabbing, soulless company, who quite clearly absolutely have zero interest in their tenants. They have done nothing but mess me around for the whole year. Always ALWAYS get any communications with them down on paper/email - do not accept phone calls as they will say one thing, and then later lie and say they never said XYZ and you can't prove it because it was said over the phone. If I could rate zero stars I would. Here's a few of the MANY issues I had...: 1) they sent me a document saying I was entitled to half rent over the summer which was one big payment encompassing the holding deposit and half rent. And they confirmed this numerous times. And then in October, after I had budgeted accordingly for the coming months, they sent me a barrage of emails claiming I owed them £645. Naturally I was quite shocked, and asked why. They said I was in rental arrears. I looked back through my bank statements and showed them all the payments. They said I had not paid August rent. So I showed them the doc that said I was entitled to half rent. They said this was a clerical error on their part, give them the money. I did not have that sort of money kicking around. They then contacted my father in November for the first time and threatened to take him to court. As he had survived an almost fatal heart attack less than six months before that, I did not want him being stressed out whatsoever. And therefore I put myself in overdraft to pay these people off for their own mistake so they wouldn't stress my very ill father out and potentially cause him to have another heart attack. 2) in my lease agreement, it stated that all bills were included including internet and TV licence (would be a communal licence for the lounge TV set). A month into the tenancy, Varsity/Nicholas Humphreys backed out of the internet and shirked it off onto us the tenants, saying it was our responsibility to pay for it. I emailed them with quotes and screenshots of the lease agreement… I was ignored... totally ignored. Six months into the tenancy, a letter from TV licensing was put through the door saying the house did not have a TV licence, followed by more letters over the coming months. Considering this was included in what we were being charged and a TV licence was not being paid for, I was less than pleased. Charging people for services and then not paying for said service and keeping the money charged is fraud. 3) I was out in town doing some errands, a viewing had been scheduled for the house. I left my room and study locked as I always do when I go out. I come back to find the front door unlocked and my bedroom door left unlocked and physically jammed open, along with my neighbouring housemate’s bedroom door. My study is also unlocked. This voids my insurance for my belongings as the building was no longer securely locked. 4) I had locked myself in my study to do some work, I am autistic and listen to music when I do my university work. A viewing was scheduled for the afternoon I was in my study. My bedroom was unlocked so I could access my belongings if I needed to. The viewing took place. A few hours after it had taken place, I needed to go and get my phone charger. I went to go into my bedroom… only to find that the viewing agent had locked the bedroom door, and therefore locked me out of my own room. The keys were inside the room itself and not accessible. I had to call the landlord’s emergency locksmith to come and unlock the room with the master key. They shirk responsibilities between them and the landlord like ping pong, not even joking. My other former housemates had similar issues to me and experienced being ping ponged around all the time because neither the agents nor landlords wanted to take responsibility for the issues arising. There are so many more issues with this company, I just cannot be bothered to type them up. Bottom line though, students! Avoid this company like the plague!!!!!!!
4/5
GoogleRating only, no written review.
5/5
GoogleThe team at Nicholas Humphreys were amazing in assisting us with buying our home. Communication was excellent and everything flowed really nicely. We felt very comfortable throughout the process, thank you so much to the team! 🙂 …
5/5
GoogleAmazing flat, very nice agents and quick to solve any issues. Got me in my flat within 2 days. Very impressed!
5/5
GoogleIt has been wonderful from the first call till I finally moved in my new flat.The staff is amazing and helpful I can keep mention of Lisa Harrison a top professional readily reliable at all times. Thanks so much Lisa and Nicholas Humphreys in general.
5/5
GoogleLisa has made sure the process of moving has been stress free for me. She has been very professional and quick with delivering paperwork, and answered all questions I've had. I'm very happy with how each step of the process has gone.
5/5
GoogleThe service is excellent. They promptly respond to queries.
Thank you very much for your review Morgan. It was a pleasure to have you rent a property with us. Please do not hesitate to contact us if we can ever be of assistance to you in the future. Best regards, Nicholas & Sue
5/5
GoogleI moved to Sheffield after completing my masters degree and came across Nicholas Humphreys, my move was smooth. I rented a room (mini studio as I call it) and had an amazing stay (almost 2 years). The landlord/landlady were incredible, very kind and respectful even though they own the property they still respected my space. The agents (Nicholas and Sue) were very helpful , respectful and kind as well, I could pop them a message or call them at any time and they would make sure to help me out ASAP. Thank you for making me feel safe and comfortable in a foreign land/city.
Thank you so much for your lovely review. We are delighted to hear that you enjoyed renting the mini studio. We wish you well for the future and please do not hesitate to contact us if we can ever be of assistance to you. Best wishes, Nicholas & Sue
5/5
GoogleWhen we first started thinking about renting out our property, we contacted a few management companies, including Sam at Nicholas Humphreys in Norwich. My husband said that he had a good feeling about Sam and once he arrived and was very patient and helpful with all of our questions and was genuinely happy to help with everything, we quickly cancelled our other meetings as it just felt that this was the right company for us. After our initial meeting with Sam, Steph came over to take some photos and to have a chat with us about the agreement and was again, very helpful and patient with us! She has been an absolute pleasure to deal with throughout and has always been super friendly and responsive. Even bringing us biscuits on a stressful 'key handover day!' She made us feel really calm and couldn't help enough. She is an absolute asset to this company and we would absolutely recommend Steph, Sam and Nicholas Humphreys in general. Thank you all so much for making it so easy :)
One of our favourite reviews ever! Thank you so much for your kind words we really appriecate it. We look forward to working together in the coming months.
5/5
GoogleSuperb and caring from nice oeople
5/5
GoogleI am a contractor to Nicholas Humphreys and this is one of the best estate agents in Norwich . I’d like to thank Stephanie head of lettings always helpful and very prompt response??
Thanks Mark!
5/5
GoogleI've been a landlord with Nicholas Humphreys for around 5 years now and have found their office team to be incredibly helpful and responsive. They have taken all the stress out of renting my property and I couldn't recommend them more! Thanks to Sam, Steph and the friendly office team.
Thank you George glad you have enjoyed working with us!
5/5
GoogleI spent the last couple of months working with Steph and the team in Norwich and found the experience to be first class. Clear communication and timely responses to my enquiries. Would have no hesitation in recommending their services.
Thank you for your review Stephen and thank you for the feedback
5/5
GoogleThey are so far the best agent that I have used in recent years, and currently enjoying their first class support services. I was referred to the firm last year when the student letting season was almost over and it took Stephanie Grey just a month to secure new tenants. This is a big feat since other High Street Agents failed to deliver for months!. With Nicholas Humphreys, I also enjoy excellent customer service and they swiftly respond to emails and ensure your needs are professionally and promptly resolved.
5/5
GoogleWe have worked with Humphreys for a number of years and they are consistently provide a service that is diligent and efficient. When a tenant recently decided to move, they found a new tenant immediately and made the transition incredibly smooth and painless.
5/5
GoogleShelley was brilliant the entire time throughout our tenancy and always went above and beyond to help us with anything from fixing a sticky window to even trimming the hedges for us!
4/5
GoogleWas an easy process of claiming keys and the people at humphreys are amazing so quick with responses and questions. Only let down would be how clean the property was when moving in as it needed a full deep clean before unpacking half of the belongings. With the big deposit was expecting more appliances to be provided then just a tv and a small travel kettle.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Nicholas Humphreys and its branches won The Negotiator Awards in one year, most recently 2016.
Negotiator Awards winners in one year, the group and its branches: 2016.
Negotiator Awards by year, 20162016 1 Bronze The Negotiator Awards 2016 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Nicholas Humphreys and its branches won awards at The British Property Awards in two years, most recently 2024.
British Property Awards winners in two years, the group and its branches: 2020, 2024.
British Property Awards by year, 2020 to 2024Source: The British Property Awards winners lists, as published, linked by year.
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Manchester has the most, with 545 reviews rated 4.2 out of 5, followed by Nottingham with 438.
The 17 Nicholas Humphreys offices, by town:
Yes. At The British Property Awards 2024 its branches won 1 Gold award. The group and its branches have also won 2 other industry awards since 2016.
