Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleNicholas went the extra mile when selling our house.
He came to every viewing in person to show potentional buyers around and is a friendly, bubbly person who gets the job done.
Alan · 9 July 2024 · Nicholas Humphreys Sheffield West
Agent replied · 31 December 2024
Dear Alan,
Thank you very much for your lovely review.
We are delighted to learn that you are happy with the service we provided in relation to the recent sale of your home. It was indeed a pleasure to have been of service to you.
Wishing you both the very best for the future.
Regards,
Nicholas
★★★★★ 5/5
GoogleVery positive experience having Lisa sort the process for us renting a property. Viewed a property and Lisa had sorted all of our references and paperwork out within a week. Very responsive and helpful.
Jasmine · 7 July 2024 · Nicholas Humphreys Derby
★★★★★ 1/5
GoogleNicholas Humphreys in Nottingham - Very Poor Customer Service as not called back after leaving several messages for last 4-days through Telephone, Email, Chat Team, Office Voicemail, etc...
Bhupen · 4 July 2024 · Nicholas Humphreys Nottingham
★★★★★ 5/5
GoogleI recently sold a student property through Nicholas Humphreys. I dealt with Kevin Laban who negotiated a good price for me and was very professional throughout the process. Based on my experience I would definitely recommend using these agents.
Phil · 4 July 2024 · Nicholas Humphreys Nottingham
★★★★★ 5/5
GoogleRating only, no written review.
D · 4 July 2024 · Nicholas Humphreys Manchester
★★★★★ 1/5
GoogleAvoid this agency at all costs. Awful property with issues from day one with property not having been even cleaned before new students moved in. Reported form start of tenancy regarding unusable broken furniture dirty stained mattresses filthy house conditions. All will be the same for any new tenants as only lip service given. Progress to reports a few months afterwards regarding damp/mould and vermin infestation, again lip service given . Property my daughter has now thankfully moved out of is still infested, still mould ridden with the same broken furniture and stained mattresses ready and waiting for this agents next victim.
Slumlords.
Richard · 4 July 2024 · Nicholas Humphreys Manchester
★★★★★ 1/5
GoogleTenants are being charged for cleaners to come over and clean the house but its being six months till now
The cleaner has not come over yet
Only one Tenants does the cleaning but the rest care less.
I've been calling the agency for the cleaner they keep on telling lies that the cleaner will come on weekends but she had never come till now
Sometimes the shower in the house doesn't work and it will take about 3 days before fixed.
So this shows that most of the agencies service is poor
The only good thing I've realised is their calling service
Whenever you call the office they respond as soon as possible but with the rest service Tenant seek they don't provide.
Noel · 4 July 2024 · Nicholas Humphreys Burton Upon Trent
★★★★★ 1/5
GoogleThe worst estate agents around. Please, please avoid at all costs.
-did not take monthly meter readings as promised despite being a 1 min walk from my apartment causing me to pay 2-3x the actual amount due / month
-ignored a persistent mould problem in the building (and then blamed me upon move out)
-improperly inserted windows, broken boiler, broken hob, leaky tap, and improperly fitted key were not addressed until I literally had to go into the office and demand they fix it after ignoring my emails for 6 weeks
And so, so much more.
If you want a comfortable, stress free moving and living experience, look literally anywhere else.
Tianna · 4 July 2024 · Nicholas Humphreys Burton Upon Trent
★★★★★ 1/5
GooglePlease, please do not use this company!!!
TL;DR
Did not respond to emails for weeks or months only to be extremely obnoxious and unhelpful
Did not take monthly meter readings as promised despite being a 1 min walk from my apartment, causing me to pay 2-3x the actual amount due / month
-ignored a persistent mould problem in the building (and then blamed me upon move out)
-improperly inserted windows, broken boiler, broken hob, leaky tap, and improperly fitted key were not addressed until I literally had to go into the office and demand they fix it after ignoring my emails for 6 weeks
They are the most useless bunch of idiots I've ever had the displeasure of dealing with.
They don't respond to complaints. Accuse you of damaging the property without evidence. When you do manage, after months of complaints, for them to do something, everything is absolutely minimal.
Replys to emials would come weeks later if not months with a highly dismisive tone. They couldn't even be bothered to take the meter reading once a month for my bills. Bare in mind thier office is less than a minute walk from my appartment. I can not state enough how unpleasant it was to deal with these people. Customer service is rude and dismissive.
The apartment was effectively a peatry dish of black mould, which i complained about many times just to be ignored. At the end of my tenancy, they made up several false complaints and also tried to lie about the agreement to avoid paying back the deposit. It is an absolutely despicable, nasty, and frankly, an uttaly pathetic business.
These people genuinely caused me great personal stress. Stay clear and find someone else for property services. A group of chimpanzees could do a better job.
Samual · 4 July 2024 · Nicholas Humphreys Burton Upon Trent
★★★★★ 5/5
GoogleRating only, no written review.
Rebecca · 4 July 2024 · Nicholas Humphreys Stoke On Trent
★★★★★ 5/5
GoogleRating only, no written review.
Michelle · 4 July 2024 · Nicholas Humphreys Stoke On Trent
★★★★★ 5/5
GoogleFantastic service as always
Jamie · 4 July 2024 · Nicholas Humphreys Stoke On Trent
★★★★★ 1/5
GoogleThis company is a cancer, useless staff in the offices who do nothing but sit around collecting their wages, the houses are in beyond disgusting conditions, I was sick the whole time living there until I left (coincidence?? Nah) and they will do not a single thing about anything at all. Don’t be fooled at all by their one dimensional mundane personalities and their too good to be true cheap prices.
Exxen · 4 July 2024 · Nicholas Humphreys Stoke On Trent
Agent replied · 31 December 2024
Please can you email stoke@nicholashumphreys.com as we are unable to locate your details on our system so would like to discuss this matter with you
★★★★★ 5/5
GoogleExcellent professional company.
Chris was amazing. Always at the end of the phone , kept me updated , went above and beyond. Would definitely recommend and will go back again in the future. Thank you.
Michelle · 4 July 2024 · Nicholas Humphreys Stoke On Trent
Agent replied · 31 December 2024
Many thanks for your kind words, If you need any help in the future then please don't hesitate to be in touch.
★★★★★ 4/5
GoogleThe staff here are friendly and helpful. We've been renting our student house through Humphreys for three years, going into the fourth, and have not had one void period or late rental payment. All the safety checks have been managed well and in a timely manner. The students also seem happy with Humphreys' service which is important too!
Occasionally, Humphreys have been a little slow when responding to emails but this is generally when they are checking all the students in for the new academic year.
Otherwise, I have no complaints about Humphreys and would recommend them to any landlord who wishes to rent out a student house.
Sarah · 4 July 2024 · Nicholas Humphreys Stoke On Trent
★★★★★ 5/5
GoogleRating only, no written review.
Nafisa · 4 July 2024 · Nicholas Humphreys Hatfield
Agent replied · 31 December 2024
Thank you for your review Nafisa!
Kind regards
Jack Flanagan
★★★★★ 1/5
GoogleThe service during the year was mild, they came to do checks monthly. However, there was problems with the house, such as the toilet drain, which refused to fix and just told us to buy a product, even thought we tried it before and didn't work. After the contract finished they wanted to chage us for the drain repair, which we refused since we were asking for it to be repaired during all the tenancy. They are really scammers, I was there for a year, and when moved in there was no cleaning done, the cupboards were very dirty I had to clean it everything. After a year, when we left, they made us pay half of the deposit for a deep cleaning service, that I did not have when I moved in.
They gave us the rest of the deposit 6 months after moving out, we had to email and called more than 10 times because they stopped answering us back for 2 months.
Prices are alright for rent. If you are happy to loose all your deposit by these scammers, go for it.
Conrado · 4 July 2024 · Nicholas Humphreys Hatfield
Agent replied · 31 December 2024
Hi Conrado, thank you for your feedback, however we have no records of your name in our Hatfield Branch which you have posted this review to. As we are a franchise, it is common to post this under the incorrect branch of Nicholas Humphreys as we are not working directly with other Nicholas Humphreys in Nottingham, Leicester etc.
Please may you delete and redirect your review to the relevant Nicholas Humphreys Branch to provide accurate feedback to that branch specifically.
If you were a tenant of Nicholas Humphreys in Hatfield under a different name to your Google one, please inform us on hatfield@nicholashumphreys.com so we are able to address your concerns accurately.
Kind regards,
William Beaty, Lettings Manager
Nicholas Humphreys Hatfield
★★★★★ 1/5
GoogleBoilers left broken for 5 weeks in Winter, 5 weeks to replace a broken washing machine, a bedroom window that's been broken for over 3 months. … More
Steve · 3 July 2024 · Nicholas Humphreys Burton Upon Trent
★★★★★ 1/5
GooglePlease, please do not use this company!!!
TL;DR … More
Samual · 2 July 2024 · Nicholas Humphreys Burton Upon Trent
★★★★★ 1/5
GoogleThe worst estate agents around. Please, please avoid at all costs.
-did not take monthly meter readings as promised despite being a 1 min walk from my apartment causing me to pay 2-3x the actual amount due / month
-ignored a persistent mould problem in the building (and then blamed me upon move out)
-improperly inserted windows, broken boiler, broken hob, leaky tap, and improperly fitted key were not addressed until I literally had to go into the office and demand they fix it after ignoring my emails for 6 weeks
And so, so much more.
If you want a comfortable, stress free moving and living experience, look literally anywhere else.
Tianna · 2 July 2024 · Nicholas Humphreys Burton Upon Trent
★★★★★ 5/5
GoogleVery pleased. Humphreys succeeded in installing my new tenants only 5 days after the initial viewing. Lisa is super efficient managing the contracts, referencing and admin etc, communicated well and kept me up to date throughout.
A · 1 July 2024 · Nicholas Humphreys Derby
★★★★★ 5/5
GoogleThe team have been very efficient and provided excellent communication and service. They know their job well and we fully recommend them.
Andrew · 12 June 2024 · Nicholas Humphreys Nottingham
★★★★★ 5/5
GoogleVery Professional approach. Can deal with this Agency with all our Purchase/Sale of properties and Tenancy requirements..
Lalit · 10 June 2024 · Nicholas Humphreys Northampton
Agent replied · 31 December 2024
Hey Lalit, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
★★★★★ 5/5
GoogleMy experience with this agency (Sheffield West branch) has been excellent at all stages of the letting process. For my professional let, Nicholas, Sue and their maintenance team were responsive and respectful, making my tenancy comfortable and assured throughout. Thank you! Highly recommended.
D.M · 8 June 2024 · Nicholas Humphreys Sheffield West
Agent replied · 31 December 2024
Dear Denise,
Thank you very much for the lovely Google Review you have left for us. We really appreciate your feedback.
Sue & I thank you for the way you handled your tenancy with us and how clean the house was when you left.
We wish you well in your new venture and please do not hesitate to contact us if we can ever be of assistance should you decide to buy or rent a house in Sheffield.
Best wishes and regards,
Nicholas & Sue
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