Trusted Agent profile · Greater London and Hertfordshire
Verified
★★★★★
7,925 reviews across 20 offices and 5 platforms
Martyn Gerrard has 20 offices, in Muswell Hill, London, Barnet (five offices), Camden, Finchley Central, Crouch End, East Finchley (two offices), North Finchley, Whetstone, Kentish Town, Mill Hill, Finchley Central London, Finchley, Southgate and Hendon (Greater London and Hertfordshire). Together they have 7,925 reviews on five platforms, rated 4.7 out of 5 overall.
4,927
Reviews on Google
All 20 offices
5
Reviews on Facebook
Business-wide
5
Reviews on Yell
All 20 offices
907
Reviews on The Trusted Agent
All 20 offices
2,081
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We have worked with Kyri to sell our flat for over a year in a challenging market and with a niche property. During that time we have found Kyri to be full of ...Read all 195 from sellers
From the first moment I interacted with Lavinia, she immediately made me feel at ease with her kind and caring way of doing her job. She never seemed pushy and ...Read all 217 from buyers
I am currently working with Lavinia and so far she has been excellent at customer services; all is running very smoothly under her coordination. She is very ...Read all 166 from landlords
I had to leave my Flat within 3 weeks and was desperate to find something nice in my area. Eva constantly called me with suggestions and even set up a meeting ...Read all 215 from tenants
Martyn Gerrard's 20 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Martyn Gerrard, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleMartyn Gerrard were excellent and extremely professional, they marketed and sold our house. James was spot on with his valuation and both Usman and Treon kept us in the loop and nursed us through the whole process. I highly recommend using them to purchase or sell your property,
Your review is appreciated. We are glad to hear about your positive experience with our Crouch End office. Thank you for recommending us.
5/5
TrustpilotGreat Experience and Friendly Service
We had a really positive experience with Martyn Gerrard. Alexia and Nayeem were both very helpful and responsive throughout the process. They supported us at every stage and made everything much easier. We really appreciate their help and would definitely recommend
Thank you for your glowing review of Alexia and Nayeem.
1/5
TrustpilotEmails and phone messages ignored
Emails and phone messages ignored. The claims of Mr Gerrard on their website of customer service and trust are nonsense
Thank you for bringing this to our attention. Please feel free to contact us at marketing@martyngerrard.co.uk so we can look into this further and hopefully turn your experience around.
5/5
TrustpilotMartyn Gerrard were excellent right…
Martyn Gerrard were excellent right from the start. James valuation was spot on and we had several buyers bidding to buy our house. Both Usman and Treon kept us in the loop throughout the whole process and guided us through each step. I highly recommend this company.
Great news! Thank you for your review we love our Crouch End team also!
5/5
TrustpilotFantastic service
Matthew was very friendly and answered all my questions with patience and understanding.
Thank you for your review!
5/5
TrustpilotGreat service and support
Athena was energetic, helpful and understanding through the purchase of my mother’s apartment.
Thank you for your review.
5/5
GoogleThe experience with the Martyn Gerrard team has been very pleasant. Vanesa has supported us throughout the entire process, even assisting us after closing hours. She has been extremely attentive, and overall, our experience with the flat has been very positive.
We're delighted to hear about your positive experience with Vanesa at our Crouch End office. Thank you for taking the time to share your feedback.
5/5
TrustpilotMatthew has been extremely helpful…
Matthew has been extremely helpful throughout the process, has always been available and answered any questions I’ve had
Thank you for your review.
5/5
TrustpilotDaniel Harris
Daniel Harris! Helpful understanding approachable! I was nervous and unenthusiastic! Professional emails and made himself easy to contact! Almost made flat hunting fun!!
Moving home should be fun, and we glad you experienced that with Daniel. Thank you for your review.
5/5
TrustpilotGood agency
Daniel was friendly and professional and helped us sort our tenancy. I would recommend working with him.
Thank you for your review.
5/5
TrustpilotDaniel at MG has been a superstar
Daniel at MG has been a superstar! Within days of my tenants giving notice he had found new ones! Communication has been great all the way through the process too! Many thanks for making this so easy to manage!
Amazing news, thank you so much for your review.
5/5
TrustpilotAndrew and Shivali were absolutely fantastic...
Andrew and Shivali were absolutely fantastic in helping us secure our first flat in London. Everything was explained in clear, easy to understand language, they were so accommodating to our needs and very patient given we were moving from overseas with an awful timezone difference! We felt more and more confident with each chat we had and any questions we had were answered quickly and clearly. Thank you so much for making our move to the UK less stressful!
Your kind words about their patience, communication and support will mean a lot to them. We hope you’re settling into your new London home and wish you all the very best for this exciting new chapter! Thank you for your review!
5/5
GoogleMark and his team looked after me so well throughout the whole process and I am very grateful. I would like to make a special mention however about Thomas, who was such an excellent support and showed nothing but kindness and patience …
Debs, it was an absolute pleasure helping you move. Wishing you all the best in your new home - Charlie & the West Byfleet team
5/5
GoogleThank You All. Sophie are the best.
We greatly appreciate your positive feedback. Thank you for sharing your experience with us.
5/5
GoogleGood experience finding a lovely rental with Martyn Gerard. From the get go, Sophie was open and approachable, and Alexia was helpful and responsive with all our questions. Thanks so much both for your hard work.
Thank you for your review! We're glad you had a good experience finding a lovely rental with us. Your feedback helps us improve.
5/5
GoogleWe had a very positive experience working with Sophie from Martyn Gerrard while securing our rental property. As the listing agents, they were professional, responsive, and well-organized throughout the entire process. …
We're pleased to hear about your positive experience working with Sophie at Martyn Gerrard East Finchley Estate Agents. Thank you for sharing your feedback.
5/5
GoogleI am new to using Martyn Gerrard but have been using estate agents for many years. …
Thank you for taking the time to share your experience with us. We are thrilled to hear that Nick and Alexia provided you with helpful and honest service. We appreciate your kind words and look forward to assisting you further.
1/5
GoogleI had a very concerning experience with this agency before even being able to arrange a viewing. I was told that before they could show me the flat, I had to complete an “income check” by opening my banking app and following their instructions so they could verify my finances in real time. I was also told that if I wasn’t willing to do this, they would not proceed with the viewing. This is not normal or acceptable practice in the UK. No legitimate letting agent or referencing company should require live access to your bank account or pressure you into sharing sensitive financial information just to view a property. Because of this, I did not feel safe and decided not to continue. I would strongly advise others to be very cautious and never open your banking app or share financial details in this way. Proper referencing should be done securely using documents through recognised channels, not through live access to your personal accounts.
Hi Adem, thank you for taking the time to share your experience. It's important to us that our procedures are explained clearly, and on this occasion, it seems we didn’t do that as well as we should have. We’re sorry for any confusion caused. We must clarify that we DO NOT require income checks prior to arranging viewings. Our team member was intending to explain the income requirements should you wish to proceed with a property, and that our tenant referencing process, carried out by an independent third party, includes income verification using Open Banking, which is a regulated and secure way to share financial information. While our colleague was aiming to be transparent about the next steps, we appreciate that this may not have been communicated as clearly as it should have been. Your feedback is genuinely appreciated and will help us provide training to our team, so we can ensure clearer communication and avoid such misunderstandings in the future.
1/5
GoogleWe contacted this agency today about a rental property in cockfosters London and had a very concerning experience. I was told that before even arranging a viewing, I had to complete an “income check” by opening my banking app and following their instructions so they could verify my finances in real time. I was also told that if I refused, they would not show me the flat. This is not normal or acceptable practice in the UK. On the same day, my English friend called about the exact same property. He was not asked to do any of these checks, even when he mentioned he could provide payslips. There was no mention of any banking app access or unusual verification process. This difference in treatment is extremely concerning and raises serious questions about discrimination and possible racism based on background or accent. Everyone should be treated fairly and equally when enquiring about a property. I am aware of my legal rights and will consider reporting this behaviour to the relevant authorities and the local council. Practices like this should be properly investigated to ensure tenants are protected from discrimination and unsafe requests for personal financial information.
Good morning Orhan Thank you for bringing this to our attention. We take all feedback seriously and are concerned to hear about your experience. We must clarify that we DO NOT require income checks prior to arranging viewings. We believe our team member was explaining the income requirements should you wish to proceed with a property, and that our tenant referencing process, carried out by an independent third party, includes income verification using Open Banking, which is a regulated and secure way to share financial information. This should always be clearly explained and never presented as mandatory before booking a viewing. We are very concerned by your comments regarding inconsistent treatment. As an agency, we provide a fair, transparent, and non-discriminatory service to all applicants, regardless of background, and we do not tolerate any form of discrimination. We would appreciate the opportunity to investigate this matter further. Please contact us directly with more details of your interaction (including the date, time, and who you spoke with), so we can review the situation internally and take appropriate action if necessary. Thank you again for raising this issue.
5/5
GoogleThe Lettings team were brilliant from beginning to end. Always super helpful and prompt with their responses and very friendly! We’re very happy with our house! Lucy and Matthew made the whole process very smooth and enjoyable! :)
4/5
GoogleNot been there
1/5
GoogleI had a very concerning experience with this agency before even being able to arrange a viewing. I was told that before they could show me the flat, I had to complete an “income check” by opening my banking app and following their instructions so they could verify my finances in real time. I was also told that if I wasn’t willing to do this, they would not proceed with the viewing. This is not normal or acceptable practice in the UK. No legitimate letting agent or referencing company should require live access to your bank account or pressure you into sharing sensitive financial information just to view a property. Because of this, I did not feel safe and decided not to continue. I would strongly advise others to be very cautious and never open your banking app or share financial details in this way. Proper referencing should be done securely using documents through recognised channels, not through live access to your personal accounts.
5/5
GoogleGood experience finding a lovely rental with Martyn Gerard. From the get go, Sophie was open and approachable, and Alexia was helpful and responsive with all our questions. Thanks so much both for your hard work.
5/5
GoogleAlex from MS has been particularly helpful over the past few days (he’s always helpful and efficient by the way), but as a landlord, I find the admin is always tedious. Alex stepped up and sourced all the information that I needed and delivered the next working day !
Thank you for positive feedback Chris, we are really happy to hear you received the information you needed so quickly and that the process was made easier for you. We truly appreciate your feedback and hope everything continues to run smoothly for you.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Muswell Hill has the most, with 2,326 reviews rated 4.7 out of 5, followed by London with 2,155.
The 20 Martyn Gerrard offices, by town:
195 reviews from sellers, rated 4.9 out of 5 on average. For example, Paul wrote: "We have worked with Kyri to sell our flat for over a year in a challenging market and with a niche property. During that time we have found Kyri to be full of ..."
217 reviews from buyers, rated 4.9 out of 5 on average. For example, Foxybunny wrote: "From the first moment I interacted with Lavinia, she immediately made me feel at ease with her kind and caring way of doing her job. She never seemed pushy and ..."
166 reviews from landlords, rated 4.9 out of 5 on average. For example, Vanesa wrote: "I am currently working with Lavinia and so far she has been excellent at customer services; all is running very smoothly under her coordination. She is very ..."
215 reviews from tenants, rated 4.9 out of 5 on average. For example, Ella wrote: "I had to leave my Flat within 3 weeks and was desperate to find something nice in my area. Eva constantly called me with suggestions and even set up a meeting ..."
Yes. In The Trusted Agent 2026 awards: Martyn Gerrard, Muswell Hill won Trusted Agent.
