Every review we hold for the Finchley office, from every platform, shown as written. First names only.
★★★★★ 5/5
View AgentsThe best choice...
Like most first time landlords, I was really worried when I rented out my flat for the first time a year ago. I made the right choice to appoint Martyn Gerrard as letting and management agent while I live and work abroad. Not only did they find me the right tenants for my flat in a very short time, my property manager, Ellena, has put all my worries to rest by looking after the flat like her own. She is very friendly, sincere and strikes the right balance in keeping both parties happy. I am glad Ellena is looking after my property and would recommend both her and Martyn Gerrard very highly to any landlord. - Asifur
Asifur · 28 August 2018
★★★★★ 5/5
View AgentsGreat Customer Service
I'd like to compliment Ellena for the excellent customer service, she has always been extremely helpful and quick to respond to any issues we have had with the house we rent.
I have always been pleased with the service I receive at your head office officers last year. However, Ms. Ellena’s professionalism and ability to get to the bottom of the situation quickly exceeded my expectations. Ellena is really assets for your company, all the best for her future.
Nishantha
NISHANTHA · 23 August 2017
★★★★★ 5/5
View AgentsAlways there when we need her
Ellena has been our point of contact at Martyn Gerrard for quite some time now. She has always been extremely helpful and quick to respond to any issues we have had with the house we rent. As tenants with a landlord who lives abroad it is important for us to be able to solve problems quickly and with the minimum of fuss. Ellena not only liaises well with the owner but always takes us and our working lives into consideration too. She was very thorough during our recent inspection and immediately arranged for a glazier to come in and repair a broken rubber seal on a window. This is the first house we have rented in London that is managed by a property management agency, and I have to say that this has made the whole renting process a lot easier! Thank you to Ellena!
Annette · 2 August 2017
★★★★★ 5/5
View AgentsDamla provides an excellent service - would highly recommend
As an end of tenancy cleaning company who work with many management companies in north London, Martyn Gerrard's service is second to none, they are highly committed to their landlords and tenants.
In particular, I have found working with Damla Boztas on the management team to be an absolute pleasure, she is always professional and organised. It's nice to work with someone who still places high value on customer service and satisfaction.
I would highly recommend Martyn Gerrard to any of my customers or friends.
Alex · 20 March 2017
★★★★★ 5/5
View AgentsOutstanding Service
We have had the pleasure of dealing with Damla on numerous occasions and she is always a pleasure to deal with.
Damla is extremely helpful and nothing to too much for her to sort out.
We have called her many times and she is always available on the other end of the phone and pulls out all the stops to get any problem sorted out.
The service she provides is second to none and is always so professional.
Thank you Damla for all your hard work and long may our working relationship continue.
Stuart · 20 March 2017
★★★★★ 5/5
View AgentsExcellent Service
Diana has been very helpful, friendly and efficient with the management of my letting. She goes above and beyond to make sure everything runs smoothly, nothing is too much trouble. I feel very reassured that my letting is in good hands.
Allison · 27 January 2017
Agent replied · 27 January 2017
Thank you very much for your kind words, It is a pleasure assisting you
★★★★★ 5/5
View AgentsGreat, Knowledgable Property Leasing Manager
Ellena gave us wonderful service, providing knowledgable details on how to proceed with difficult tenants. She was able to coordinate all our needs-- from tenant move-in to tenant move-out-- even as we were "absentee landlords" located in the USA. She has been a great contact for even the smallest 'land lording" question, and been a great liaison between us, as property owners, and our tenants.
Jeffrey · 13 July 2017
★★★★★ 5/5
View AgentsCouldn't be better
We have been so lucky when moving house to come into a winning combination of landlord and letting agent. With our landlord's go ahead, Martyn Gerrard have been incredibly proactive in attending to even the smallest need or request that we have had. They have a plethora of working companies who they have contacted to support us in making our move stress-free and our property the best it can be. We are very grateful to them and would recommend them to anyone.
Sophie · 27 August 2015
Agent replied · 7 September 2015
Hi Sophie
Thank you very much for your kind words. It is a pleasure assisting you and your Landlord. We are also very lucky to have the combination of both lovely Landlord and Tenants and thank you for always being so friendly and helpful, working with us to resolve issues.
Leanne
★★★★★ 5/5
View Agents15 years of tenancy in a property managed by Martyn Gerrard
In 15 years I had numerous contacts with the agency. The contacts were usually linked to small or not so small inconveniences which can make life quite difficult. Many contacts mean many names, Emplyees' names. Some are still present, others moved on. The common denominator was professionalism. The problem was always solvable, The solution was always close in time and space. The promise was always kept. The routine check ups were well organised, giving me choice and ample space to find a slot in my diary. I knew, after a short while into the tenancy, that I can get quick, informed and competent advice from Martin Gerard, that I can rely on them and that they will observe my interests.
I would suggest the words competence and respect to become part of the agency's logo.
Ruxandra · 27 July 2015
Agent replied · 18 August 2015
Ruxandra, thank you so much for your lovely review. All of the team here pass on their best wishes. It was a pleasure working with you throughout your tenancy and should you require our assistance in the future, we would be more than happy to assist.
Kind regards
★★★★★ 5/5
View AgentsResponsive, thorough and courteous - Vanessa is a real asset.
I've had the pleasure of working with Vanessa for a little over 7 months. For the first time I feel like I have a managing agent who really works with the interests of both tenants and landlord in mind. Potentially tricky situations have been handled sensitively and I've every confidence that my property is in the best possible hands.
Gareth · 9 July 2017
★★★★★ 5/5
View AgentsKnowledgable and speedy
When I was looking at flats 18 months ago, the estate agent I spoke to was knowledgable, allowed me to view a number of properties and gave me the space to make my own decision on which flat to rent without pressurising me into a decision. Martin Gerrard is also my Letting Management company. They are very friendly and are always quick to respond to any issues in the flat if and when they arise.
Rachael · 1 August 2015
Agent replied · 18 August 2015
Hi Rachael
Thank you for your taking the time to leave us this lovely review - I know how busy you have been lately! Tenants like you make our job so much easier, so thank you very much :)
Kind regards
★★★★★ 5/5
View AgentsLeanne Sangster
Leanne and her team are very professional, responsible and friendly folks to work with. I appreciate their diligence and cooperation. I would certainly recommend them.
J.A · 10 July 2015
Agent replied · 18 August 2015
Thank you for your kind words JA. We really appreciate it. Hope you enjoyed celebrating Singapore's 50th year of independence :)
★★★★★ 5/5
View AgentsProfessional and responsive
Guler deals with all queries from our tenants and ourselves in a responsive manner and has arranged various maintenance work over the period she has been looking after our property. Key for us is to have matters dealt with promptly and efficiently, with good regular communication on any outstanding issues - Guler fulfills this requirement.
Helen · 10 February 2018
★★★★★ 5/5
View AgentsExtremely helpful and efficient
Ellena was extremely helpful and very quick to respond to our messages. She was very efficient in getting one particular incident sorted out (the replacement of an old washing machine), which required communications with various contractors as well as with the landlord. Overall we are extremely satisfied with the level of service provided by Ellena.
Keith · 3 August 2017
★★★★★ 5/5
View AgentsGreat to work with
Damla has been a pleasure to deal with and is organised, friendly and always on hand to help deal with any queries. We have always found Damla to be professional and approachable and feel she is a real asset to the Martyn Gerrard team.. I would have no hesitation in recommending their services.
Luke
Luke · 23 March 2017
★★★★★ 5/5
View AgentsDiana is such a lovely helpful person, always there when you need her.
She always tried her best to help and solve whatever the issue in a very efficient and very prompt manner.
I would always rely on her great skills to deal with not just tenants but also with landlords.
Alexandra · 24 February 2017
★★★★★ 5/5
View AgentsGreat agent
Dealing with Ellena is great. She has been very responsive to my requests and helpful. Recently I had a dispute with a former tenant over check-out costs; Ellena was very helpful throughout, clearly explaining the situation to me, keeping me informed and looking out for my interests.
Pete · 7 January 2018
★★★★★ 5/5
View AgentsGuler has been my main contact at Martyn Gerrard for several months now and I have found her to be very professional.
Whether it has been to schedule contractors for maintenance, or to organise quotes, she has been very communicative. It is much appreciated!
Lorenzo · 1 September 2017
★★★★★ 5/5
View AgentsEllena has been extremely helpful and courteous
Ellena has been very efficient in sorting out the problems that we have had in the flat. Ellena has done so with the right amount of personality and professionalism . I would recommend Martyn Gerrard to a friend because of this.
Owen · 28 February 2018
★★★★★ 5/5
View AgentsGood service
It is so much better to have a designated property manager when you rent.
Ellena have always been quick to reply to our emails and to solve the problems that came up in our rented property.
Thank Ellena.
Cristian · 2 May 2018
★★★★★ 5/5
View AgentsReliable and very friendly
I was very happy with the way Vanessa dealt with my tenancy which not always was a straight forward one. She is very friendly, approachable, solution-oriented and quick to respond. I knew I can rely on her.
Tereza · 24 July 2017
★★★★★ 5/5
View AgentsFantastic response in an urgency
Ellena was very quick to respond and took steps to resolve my problem within a day.
greatly appreciate her sense of urgency and turning it around so quickly . Saved my family from suffering any inconvenience!
Mahendra · 22 June 2018
★★★★★ 5/5
View Agentsexcellent
The Martyn Gerrard team and Damla in particular have been absolutely fantastic to work with. They provide a thoroughly professional service and are always at hand for help and support.. I would definitely recommend their services.
Motti · 20 March 2017
★★★★★ 5/5
View AgentsEllena is super helpful and responds very quick to any inquiries or problems that we might have.
Never takes more than a few hours to reply to any emails and she finds a solution ASAP.
Nicole · 28 February 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
