18 reviews from tenants, from every platform, shown as written. First names only.
★★★★★ 5/5
View AgentsGreat Customer Service
I'd like to compliment Ellena for the excellent customer service, she has always been extremely helpful and quick to respond to any issues we have had with the house we rent.
I have always been pleased with the service I receive at your head office officers last year. However, Ms. Ellena’s professionalism and ability to get to the bottom of the situation quickly exceeded my expectations. Ellena is really assets for your company, all the best for her future.
Nishantha
NISHANTHA · 23 August 2017
★★★★★ 5/5
View AgentsAlways there when we need her
Ellena has been our point of contact at Martyn Gerrard for quite some time now. She has always been extremely helpful and quick to respond to any issues we have had with the house we rent. As tenants with a landlord who lives abroad it is important for us to be able to solve problems quickly and with the minimum of fuss. Ellena not only liaises well with the owner but always takes us and our working lives into consideration too. She was very thorough during our recent inspection and immediately arranged for a glazier to come in and repair a broken rubber seal on a window. This is the first house we have rented in London that is managed by a property management agency, and I have to say that this has made the whole renting process a lot easier! Thank you to Ellena!
Annette · 2 August 2017
★★★★★ 5/5
View AgentsCouldn't be better
We have been so lucky when moving house to come into a winning combination of landlord and letting agent. With our landlord's go ahead, Martyn Gerrard have been incredibly proactive in attending to even the smallest need or request that we have had. They have a plethora of working companies who they have contacted to support us in making our move stress-free and our property the best it can be. We are very grateful to them and would recommend them to anyone.
Sophie · 27 August 2015
Agent replied · 7 September 2015
Hi Sophie
Thank you very much for your kind words. It is a pleasure assisting you and your Landlord. We are also very lucky to have the combination of both lovely Landlord and Tenants and thank you for always being so friendly and helpful, working with us to resolve issues.
Leanne
★★★★★ 5/5
View Agents15 years of tenancy in a property managed by Martyn Gerrard
In 15 years I had numerous contacts with the agency. The contacts were usually linked to small or not so small inconveniences which can make life quite difficult. Many contacts mean many names, Emplyees' names. Some are still present, others moved on. The common denominator was professionalism. The problem was always solvable, The solution was always close in time and space. The promise was always kept. The routine check ups were well organised, giving me choice and ample space to find a slot in my diary. I knew, after a short while into the tenancy, that I can get quick, informed and competent advice from Martin Gerard, that I can rely on them and that they will observe my interests.
I would suggest the words competence and respect to become part of the agency's logo.
Ruxandra · 27 July 2015
Agent replied · 18 August 2015
Ruxandra, thank you so much for your lovely review. All of the team here pass on their best wishes. It was a pleasure working with you throughout your tenancy and should you require our assistance in the future, we would be more than happy to assist.
Kind regards
★★★★★ 5/5
View AgentsKnowledgable and speedy
When I was looking at flats 18 months ago, the estate agent I spoke to was knowledgable, allowed me to view a number of properties and gave me the space to make my own decision on which flat to rent without pressurising me into a decision. Martin Gerrard is also my Letting Management company. They are very friendly and are always quick to respond to any issues in the flat if and when they arise.
Rachael · 1 August 2015
Agent replied · 18 August 2015
Hi Rachael
Thank you for your taking the time to leave us this lovely review - I know how busy you have been lately! Tenants like you make our job so much easier, so thank you very much :)
Kind regards
★★★★★ 5/5
View AgentsExtremely helpful and efficient
Ellena was extremely helpful and very quick to respond to our messages. She was very efficient in getting one particular incident sorted out (the replacement of an old washing machine), which required communications with various contractors as well as with the landlord. Overall we are extremely satisfied with the level of service provided by Ellena.
Keith · 3 August 2017
★★★★★ 5/5
View AgentsDiana is such a lovely helpful person, always there when you need her.
She always tried her best to help and solve whatever the issue in a very efficient and very prompt manner.
I would always rely on her great skills to deal with not just tenants but also with landlords.
Alexandra · 24 February 2017
★★★★★ 5/5
View AgentsEllena has been extremely helpful and courteous
Ellena has been very efficient in sorting out the problems that we have had in the flat. Ellena has done so with the right amount of personality and professionalism . I would recommend Martyn Gerrard to a friend because of this.
Owen · 28 February 2018
★★★★★ 5/5
View AgentsGood service
It is so much better to have a designated property manager when you rent.
Ellena have always been quick to reply to our emails and to solve the problems that came up in our rented property.
Thank Ellena.
Cristian · 2 May 2018
★★★★★ 5/5
View AgentsReliable and very friendly
I was very happy with the way Vanessa dealt with my tenancy which not always was a straight forward one. She is very friendly, approachable, solution-oriented and quick to respond. I knew I can rely on her.
Tereza · 24 July 2017
★★★★★ 5/5
View AgentsFantastic response in an urgency
Ellena was very quick to respond and took steps to resolve my problem within a day.
greatly appreciate her sense of urgency and turning it around so quickly . Saved my family from suffering any inconvenience!
Mahendra · 22 June 2018
★★★★★ 5/5
View AgentsEllena is super helpful and responds very quick to any inquiries or problems that we might have.
Never takes more than a few hours to reply to any emails and she finds a solution ASAP.
Nicole · 28 February 2018
★★★★★ 5/5
View AgentsHelpful, friendly and professional
I found Vanessa consistently reliable and friendly, and she ensured any queries I had throughout my tenancy were answered and sorted out fairly and professionally. I just wish my new estate agents were as good!
Natalie · 8 July 2017
★★★★★ 5/5
View AgentsExcellent staff
My family came from Japan and we don't know British business culture like how to pay monthly rental fees and so on. But a staff of Martyn Gerrard, Omar Ally, is very kind to us and he gives me quick responses when I ask any questions. He always helps us.
Koga · 14 April 2016
Agent replied · 28 April 2016
Hi Koga, Thank you very much for your kind words. It is always a pleasure assisting you. I would also like to thank you for being so friendly and working with us to resolve issues. Wishing you a prosperous stay in the UK!
Regards
Omar
★★★★★ 5/5
View AgentsExcellent communicator, very helpful
Vanessa has been managing our property for the past year. She is a great communicator, always helpful and extremely quick and easy to deal with.
Tom · 22 November 2017
★★★★★ 5/5
View AgentsExcellent service, friendly team
The team at Martyn Gerrard is efficient, friendly, responsive, and very helpful. As a tenant, I could not ask for better service.
Peter · 18 August 2015
Agent replied · 25 August 2015
Hi Peter
Thank you for your kind words. It really does work both ways and we couldn't ask for a better tenant :)
Kind regards
★★★★★ 5/5
View AgentsAlways good service throughout tenancy
Been with Martyn gerrard for 3 years and have had consistent service throughout. Helpful staff and good properties.
Satah · 15 July 2015
Agent replied · 18 August 2015
Hi Sarah
Thank you very much for your kind words. Wishing you the best of luck in your new property!
Kind regards
★★★★★ 5/5
View Agentsfast and smooth
She gave us great attention. We wrote an email and she answered it with a solution in no time,
Julio · 2 February 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
