Trusted Agent profile · Finchley, Greater London
Verified
★★★★★
43 reviews across 1 platform
Martyn Gerrard House, 197 Ballards Lane, Finchley, Greater London, N3 1LP
Part of Martyn Gerrard, see every office.
Martyn Gerrard's office in Finchley, Greater London, at Martyn Gerrard House, is rated 4.9 out of 5 across 43 reviews on 1 platform.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
very good communication ,very helpful and understanding of problems that arise when dealing with rented propertiesRead the review from sellers
Like most first time landlords, I was really worried when I rented out my flat for the first time a year ago. I made the right choice to appoint Martyn Gerrard ...Read all 17 from landlords
I'd like to compliment Ellena for the excellent customer service, she has always been extremely helpful and quick to respond to any issues we have had with the ...Read all 18 from tenants
Established in 1964 Martyn Gerrard Estate Agents is one of the largest independent estate agents in the North and North West London. We have 10 branches in all of the primary locations where the more prestigious properties are to be found. The Board of Directors have collectively over 120 years of experience in the North London property market. We are incredibl;y proud to have celebrated our 50th birthday in 2014.
Every review we hold for the Finchley office, from every platform, shown as written. First names only.
5/5
View AgentsHelpful, friendly and professional
I found Vanessa consistently reliable and friendly, and she ensured any queries I had throughout my tenancy were answered and sorted out fairly and professionally. I just wish my new estate agents were as good!
5/5
View AgentsAn agent that does what she says she will
Every email over the period of several weeks had a reply by the latest the following day with the actions that had been taken. Diana was also pro-active at recommending works etc. to be done.
5/5
View AgentsExcellent staff
My family came from Japan and we don't know British business culture like how to pay monthly rental fees and so on. But a staff of Martyn Gerrard, Omar Ally, is very kind to us and he gives me quick responses when I ask any questions. He always helps us.
Hi Koga, Thank you very much for your kind words. It is always a pleasure assisting you. I would also like to thank you for being so friendly and working with us to resolve issues. Wishing you a prosperous stay in the UK! Regards Omar
1/5
View Agentsrude and unpleasant to deal with
i have been in contact with vanesa a few times over the past month when I have chased updates for repairs at a property being rented by my mum which is elderly and hard of hearing. first time I spoke to vanesa she has abruptly told me that she won't proceed with any repairs process until its emailed to her and that was it, I know we all have bad days so I didn't think much of it, but when I wanted to speak with her regarding the contract I have been given nothing but arrogant responses, ''everything is written in the contract go and read it'' type of tone. when I mentioned that I'm not happy with the way she is handling my query she said well lets move past it and just continued the conversation with the same tone. no apologies or remorse. I must say that it has been a very unpleasant service and a surprise to receive such treatment from a member o staff working at such a reputable company as Martyn Gerard.
5/5
View AgentsManagement
Guler, has looked after my letting and dealt with a very difficult tennant, to relieve me , of dealing with them. I have the utmost confidence in her,
5/5
View AgentsThe Best
Always exceptionally fast to respond and to get things done. 25 years of letting properties and Diana is by far the best agent I have dealt with.
5/5
View AgentsExcellent communicator, very helpful
Vanessa has been managing our property for the past year. She is a great communicator, always helpful and extremely quick and easy to deal with.
5/5
View AgentsTop-Quality Service
Vanessa has been very helpful, dealing promptly and efficiently with any enquiries from the tenant or myself. Thanks for a great service
4/5
View AgentsVanessa is polite, professional and efficient in helping sort out issues with my flat.
5/5
View AgentsExcellent service, friendly team
The team at Martyn Gerrard is efficient, friendly, responsive, and very helpful. As a tenant, I could not ask for better service.
Hi Peter Thank you for your kind words. It really does work both ways and we couldn't ask for a better tenant :) Kind regards
5/5
View AgentsAlways good service throughout tenancy
Been with Martyn gerrard for 3 years and have had consistent service throughout. Helpful staff and good properties.
Hi Sarah Thank you very much for your kind words. Wishing you the best of luck in your new property! Kind regards
5/5
View AgentsI found guler very professional, polite, and friendly. an asset to martyn gerrard and to the industry. keep up the good work.
5/5
View Agentsfast and smooth
She gave us great attention. We wrote an email and she answered it with a solution in no time,
5/5
View AgentsGreat person to deal with
very good communication ,very helpful and understanding of problems that arise when dealing with rented properties
5/5
View AgentsEfficent and helpful
Understands the Landlords needs and is helpful to the Tennant too. Thank you
5/5
View Agentstest
5/5
View Agentsvery happy with MG over a 15 years
Rating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
17 reviews from landlords, rated 4.9 out of 5 on average. For example, Asifur wrote: "Like most first time landlords, I was really worried when I rented out my flat for the first time a year ago. I made the right choice to appoint Martyn Gerrard ..."
18 reviews from tenants, rated 5.0 out of 5 on average. For example, NISHANTHA wrote: "I'd like to compliment Ellena for the excellent customer service, she has always been extremely helpful and quick to respond to any issues we have had with the ..."
