Trusted Agent profile · Greater London

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Marsh reviews in Brook Green, Balham, Little Venice and 21 more

4.7

★★★★★ Excellent

2,796 reviews across 25 offices and 3 platforms

www.marshandparsons.co.uk

Marsh has 25 offices, in Brook Green, Balham, Little Venice, Barnes, Tufnell Park, Camden, Richmond, East Sheen, Battersea (two offices), Askew Road, Bishops Park, Pimlico & Westminster, Holland Park, Kensington, Tooting, Earls Court, Notting Hill, Fulham, North Kensington, Marylebone & Mayfair, Chelsea, South Kensington, Hammersmith and Queens Park (Greater London). Together they have 2,796 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

2,523

Reviews on Google

All 25 offices

Facebook logo

4.6 / 5

162

Reviews on Facebook

All 25 offices

View Agents logo

4.8 / 5

111

Reviews on View Agents

All 25 offices

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Marsh's 25 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Marsh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Marsh office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I have had a very positive experience with the letting team, led by Rachel. They have been professional, responsive and very helpful throughout the process of letting my property. Rachel in particular has been excellent, always approachable, efficient and quick to deal with any questions or issues. I would highly recommend Rachel and her team to any landlord looking for a professional letting agent. A well-deserved 5 stars!

Elina · 15 August 2026 · Marsh Battersea (118 Northcote Road)

Agent replied · 22 August 2026

Dear Elina, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley

5/5

Google

We've had a really positive experience of proactive property management recently. Rachel Patient has been fantastic at following up for us!

Olivia · 15 August 2026 · Marsh Battersea (118 Northcote Road)

Agent replied · 22 August 2026

Dear Olivia, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley

1/5

Google

Rude and unprofessional, avoid at all costs! Recently rented a property through them. Contacted our landlords before we even served notice. Property management is awful, especially James Bowd - Property Management Director. Property was not professionally cleaned as promised. Cleaners went back in a further 2 times, with James supervising the last visit. Property still hasn’t been cleaned to a professional standard. His response was “any omissions will be detailed in the check in report”. Unacceptable response from himself, really shows how low their standards are. Pretty sure the agent gets paid commission from both the inventory company and cleaning company for using them, as the check in report was marked as professionally cleaned. Please judge pictures for yourself… Baring in mind we paid double rent overlap of 2 weeks all to not be able to move in. To clarify, the cleaning issue still has not been corrected. The worst agent in London by far, our experience has been nothing short of shocking. They have made the process stressful and unpleasant. We will never use Marsh and Parsons again. A formal complaint has been made.

Kevin · 15 August 2026 · Marsh Battersea (118 Northcote Road)

5/5

Google

We had a great experience with Marsh and Parsons Balham- Josh in particular was incredible helpful and attentive throughout. He was always available to help with any concerns or questions that we had and the process of renting our flat was incredibly smooth. I would recommend Marsh and Parsons and particularly Josh to anyone!

Alice · 15 August 2026 · Marsh Balham

Agent replied · 22 August 2026

Dear Alice, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards,Hayley

5/5

Google

Vig’s knowledge of the local area, insights into the property market in general and positive and helpful attitude have made my house hunt a real pleasure.

Ariz · 9 August 2026 · Marsh Bishops Park

Agent replied · 23 August 2026

Dear Ariz, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma

5/5

Google

Artur Nunes was amazing in guiding us through the renting process in Fulham. Excellent communication at every step. 5🌟. …

Adrian · 9 August 2026 · Marsh Bishops Park

5/5

Google

Alexandra Ciolan from Marsh & Parsons has been amazing. As a first-time renter I was feeling quite stressed about securing a flat, but Alex was always quick to respond to any queries, kept me informed throughout the process and helped negotiate a move-in date that worked best for us. I would highly recommend Marsh & Parsons to anyone looking to rent in the area. Thanks Alex!

Oliver · 9 August 2026 · Marsh Camden

Agent replied · 23 August 2026

Dear Oliver, Thank you for your kind comments regarding Alexandra and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma

5/5

Google

Have been working with Kieran over the last few weeks to find a property. He has been extremely helpful and tentative always making sure things are on track. Would 100% recommend his service

Aston · 9 August 2026 · Marsh Camden

Agent replied · 23 August 2026

Dear Aston, Thank you for your kind comments regarding the Kieran team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma

3/5

Google

I have contracted them to sell my one-bedroom flat in North Acton. After previous agency failed to secure a sale I contracted Marsh and Parsons. They valued my flat more acurately, not inflating the price as previous agency done. They seemed to be more proactive and informative, but when I was present at some of the viewings I was surprised how disintersted the agent who accompanied the viewer was. As if they did not care. Also was supprised by some of the feedback from viewers sent by agency. My flat is on 2nd floor, yet one viewer wanted to buy to rent to family of four. ( reminder, it is 1 bedroom). Another apparently said in feedback that flat was too small for her, because if she starts a family she would want to put an extension.( Farsical as it is a second floor flat so the extension could be on stilts). I was surprised that agency did not give the potential viewers all the details. BUt was accepting time wasters. I am very disappointed with the services. Only good thing was the communication about viewings and feedback, however silly, which I did not have from previous agents.

Elvira · 8 August 2026 · Marsh Askew Road

Agent replied · 22 August 2026

Dear Elvira, I am sorry to read your 3 star review. I am concerned to read your comments and have passed them to our Area Director to review with the team. We will then be in contact with you to discuss further. Kind regards, Hayley

5/5

Google

I had the immense luck to been assigned to Ahmed to help with my search of a flat to rent. He was full of enthusiam and really keen to understand what I am looking for in a home. Plus, he knows the area he covers really well! Thank you Ahmed 🙏 …

Celia · 8 August 2026 · Marsh Brook Green

Agent replied · 22 August 2026

Dear Celia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

We’re selling through Marsh & Parsons this summer and have been pleased with how it’s gone so far. We saw several agents, and Stuart stood out, not just for following up, but for the way he did it. He gave us confidence the sale would be in good hands, which is why we chose them. Once we’d instructed, the turnaround was quick - photography, floorplan, brochure (thanks Sarah!) and the sales team walkthrough all done within days, with viewings booked in before we’d even gone live. James, Anthony and Harriet have run the sales side professionally and efficiently, and got a good number of viewings through in a short space of time. They were also quick to call when a same-day appointment came up rather than sticking to the standard notice, which we were always happy to accommodate. Harriet also helped on our onward search after we mentioned it to Stuart. She sent through suggestions, and having listened to what we were after during a viewing, put forward two more we hadn’t considered. A thoughtful and proactive way to go about it. We’re still going through the process, but on the marketing and sale stage they’ve been good, and on that basis we’d recommend them.

Natalie · 8 August 2026 · Marsh Little Venice

5/5

Google

Harriett v good

Duncan · 8 August 2026 · Marsh Little Venice

Agent replied · 22 August 2026

Dear Duncan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma

5/5

Google

Excellent experience from start to finish! The property itself is fantastic and exactly what we were looking for. The tenancy agreement was comprehensive yet remarkably clear and easy to understand, no confusing jargon or hidden surprises. What really stood out was Livina's professionalism and efficiency. She was incredibly helpful throughout the entire process, answering all our questions promptly and making everything smooth and hassle-free. Highly recommended for anyone looking for a trustworthy agent and a quality rental!

Silvere · 8 August 2026 · Marsh Pimlico & Westminster

Agent replied · 22 August 2026

Dear Silvere, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma

5/5

Google

All around great service from Livina! Her clarity and responsiveness are very much appreciated, and made the whole process very straightforward.

Sam · 8 August 2026 · Marsh Pimlico & Westminster

Agent replied · 22 August 2026

Dear Sam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Sian Allison was incredible to work with. She was efficient, excellent in communicating with my buyer and overall brilliant in ensuring my sale went smoothly. She was very professional and knowledgeable about the market. Overall brilliant experience!

Lisa · 8 August 2026 · Marsh Barnes

Agent replied · 22 August 2026

Dear Lisa, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Hayley

5/5

Google

⭐⭐⭐⭐⭐ We had an although not complicated but still quite challenging sale, and I genuinely don’t think we would have reached completion without Phil Coombes and Sian Allison from Marsh & Parsons. From the very beginning, Phil demonstrated an excellent understanding of the local market. His advice on pricing, presentation and marketing strategy was consistently thoughtful, realistic and well judged. He has a real feel for the market and knows how to position a property to attract the right buyers. Once the sale was agreed, the transaction proved far more challenging than anyone had anticipated as the legal process was often frustratingly slow, and progress repeatedly stalled. Each time, Phil stepped in personally, identified where things had become stuck, kept everyone communicating and got the transaction moving again. I honestly believe that with a less experienced or less proactive agent, the outcome could have been very different. Sian was equally outstanding throughout the process. She was energetic, proactive and maintained excellent communication with the buyers at every stage. Whenever I became frustrated by the lack of progress, she helped me keep sight of the bigger picture, managed expectations on both sides and smoothed over moments of tension with great professionalism. Her calm approach made a real difference during what was a very stressful transaction. What impressed me most about both Phil and Sian was that they never treated the sale as just another file. They genuinely cared about getting the transaction over the line and were prepared to go the extra mile whenever it was needed. I cannot thank them enough for all their hard work, commitment and professionalism. In a difficult market, they gave absolutely everything to make sure our sale completed successfully. I would recommend Phil, Sian and the whole team without hesitation to anyone looking to sell their property.

Na · 8 August 2026 · Marsh Barnes

Agent replied · 22 August 2026

Dear Na Ma Becky, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Sian and Phil. Please do not hesitate to contact us again. Kind regards, Asma

5/5

Google

Thanks to Nathan for all his professional and friendly advice, and to Jaylie in particular for being super tenacious, responsive and encouraging throughout my sale. L

Luc · 8 August 2026 · Marsh Battersea (118 Northcote Road)

Agent replied · 22 August 2026

Dear Luc, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley

5/5

Google

We hired the refurb team at M&P to manage the remodel of our flat and the team did a fantastic job. I live overseas and they made the process stress free and we are very happy with the result. We had multiple offers the week we put it on the lettings market and my experience with M&P in all departments has been great

Rebecca · 8 August 2026 · Marsh Battersea (118 Northcote Road)

Agent replied · 22 August 2026

Dear Rebecca, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley

5/5

Google

Aidan has been excellent throughout the purchase of our first home. He has been incredibly responsive, knowledgeable, and proactive at every stage, helping us all to achieve our goal of a smooth and efficient purchase process. His advice and communication gave us confidence throughout what can be a very stressful experience. We wouldn’t hesitate to recommend Aidan to anyone buying a property. Thank you, Aidan!

M · 8 August 2026 · Marsh Battersea (118 Northcote Road)

Agent replied · 22 August 2026

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Aidan is an excellent agent. He is polite, helpful , trsustful and hard worker.

Mo · 8 August 2026 · Marsh Battersea (118 Northcote Road)

Agent replied · 22 August 2026

Dear Mo, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley

5/5

Google

We had Josh as our main point of contact and he was very helpful, always had energy and made us feel good. Always made us feel like our needs and wants were also a priority for him!!

Jamie · 8 August 2026 · Marsh Balham

Agent replied · 22 August 2026

Dear Jamie, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Hayley

5/5

Google

Natalia was so lovely, she took the time to show us a place multiple times. She was super communicative and prompt with her responses. Really appreciated her support in trying to help us find our new place!

Jennifer · 2 August 2026 · Marsh Camden

Agent replied · 23 August 2026

Dear Jennifer, We really appreciate you taking the time to leave such lovely comments about Natalia. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma

5/5

Google

Zarq was amazing! So incredibly helpful throughout this whole process. I love my new flat and would not have been able to get in there without him.

Jay · 1 August 2026 · Marsh Askew Road

Agent replied · 22 August 2026

Dear Jay, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Marsh

How many reviews does Marsh have?

Marsh has 2,796 reviews across its 25 offices, rated 4.7 out of 5 overall: 2,523 on Google, 162 on Facebook, 111 on View Agents.

Which Marsh office has the most reviews?

Brook Green has the most, with 407 reviews rated 4.6 out of 5, followed by Balham with 353.

Where are the Marsh offices?

The 25 Marsh offices, by town:

  • Askew Road: 120 Askew Road, Greater London, W12 9BL
  • Balham: 45 Balham Hill, Greater London, SW12 9DR
  • Barnes: 73/75 Church Road, Barnes, Greater London, SW13 9HH
  • Battersea (118 Northcote Road): 118 Northcote Road, Battersea, Greater London, SW11 6QP
  • Battersea (118 Northcote Road): 118 Northcote Road, Battersea, Greater London, SW11 6QP
  • Bishops Park: 333 Fulham Palace Road, Bishops Park, Greater London, SW6 6TE
  • Brook Green: 107 - 109 Shepherds Bush Road, Brook Green, Greater London, W6 7LP
  • Camden: 27 Parkway, Camden, Greater London, NW1 7PN
  • Chelsea: Rawlings House 2a Milner Street, Chelsea, Greater London, SW3 2PU
  • Earls Court: 246 Old Brompton Road, Earls Court, Greater London, SW5 0DE
  • East Sheen: 202 Upper Richmond Road West, East Sheen, Greater London, SW14 8AN
  • Fulham: 103-105 Moore Park Road, Fulham, Greater London, SW6 2DA
  • Hammersmith: 80 Hammersmith Road, Greater London, W14 8UD
  • Holland Park: 57 Norland Square, Holland Park, Greater London, W11 4QJ
  • Kensington: 9 Kensington Church Street, Greater London, W8 4LF
  • Little Venice: 35 Maida Vale, Little Venice, Greater London, W9 1TP
  • Marylebone & Mayfair: 94 Baker Street, Marylebone & Mayfair, Greater London, W1U 6FZ
  • North Kensington: 136 Lancaster Road, North Kensington, Greater London, W11 1QU
  • Notting Hill: 2-6 Kensington Park Road, Notting Hill, Greater London, W11 3BU
  • Pimlico & Westminster: 53 Warwick Way, Pimlico & Westminster, Greater London, SW1V 1QS
  • Queens Park: 91 Salusbury Road, Queens Park, Greater London, NW6 6NH
  • Richmond: 1 The Quadrant, Richmond, Greater London, TW9 1BP
  • South Kensington: 29 Harrington Road, South Kensington, Greater London, SW7 3HD
  • Tooting: 29-31 Upper Tooting Road, Greater London, SW17 7TS
  • Tufnell Park: 122 Fortess Road, Tufnell Park, Greater London, NW5 2HL
What do sellers say about Marsh?

33 reviews from sellers, rated 4.9 out of 5 on average. For example, E wrote: "I cannot rate Marsh & Parsons in Tooting highly enough. Rather jaded after poor service and experiences with both an online agent and another local agent when ..."

What do buyers say about Marsh?

23 reviews from buyers, rated 4.7 out of 5 on average. For example, GD wrote: "I had the pleasure of dealing with the Marsh & Parsons, Tooting branch as a buyer and I can only say they have been the best estate agents I have ever, dealt ..."

What do landlords say about Marsh?

17 reviews from landlords, rated 4.5 out of 5 on average. For example, Susan wrote: "We had had very good service from the sales teams of Marsh and Parsons in Fulham and Battersea but unfortunately didn't end up buying through them in the end ..."

What do tenants say about Marsh?

32 reviews from tenants, rated 4.8 out of 5 on average. For example, Lisa wrote: "I just wanted to give you some feedback on Chris. He did property viewings with me last Thursday, where we did five viewings. We did another 13 viewings with ..."

Has Marsh won any awards?

Yes. In The Trusted Agent 2026 awards: Marsh, Balham won Gold; Marsh, Little Venice won Gold.

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