Trusted Agent profile

Verified

Marsh & Parsons reviews

4.9

★★★★★ Excellent

238 reviews across 1 platform

202 Upper Richmond Road West, East Sheen SW14 8AN

Part of Marsh, see every office.

Marsh's East Sheen office at 202 Upper Richmond Road West is rated 4.9 out of 5 across 238 reviews on 1 platform, including 238 Google reviews rated 4.9. Checked 9 October 2026.

Google logo

4.9 / 5

238

Reviews on Google

This office

Reviews may appear on more than one platform.

About Marsh East Sheen

Opened in early September, our Marsh & Parsons East Sheen office enjoys a prime location on East Sheen High Street, perfectly positioned to sell and let property in East Sheen, North Sheen and Sheen Wood, as well as working closely with our Barnes and Richmond offices to cover property sales and rentals in Mortlake and Kew. With it's increasing number of boutique shops, cafes and eateries, East Sheen has grown in popularity with young professionals, families and individuals looking for that perfect mixture of entertainment and picturesque village living. We are valuing properties to sell and rent in East Sheen and the surrounding area, whether that be charming one-bedroom flats or imposing detached houses lining Sheen Wood.

Reviews

Every review we hold for the East Sheen office, from every platform, shown as written. First names only.

5/5

Google

Phil and the team at Marsh & Parsons did an exceptional job selling my late mother's house. Their enthusiasm, passion and sheer determination never let up from start to finish. They were also all an absolute pleasure to deal with - really nice human beings, which makes such a difference! I can't recommend them enough.

Saska · 30 March 2026

Agent replied · 13 April 2026

Dear Saska, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Hayley

5/5

Google

Very positive experience throughout the sale. Clear communication, professional handling, and always quick to respond. A big thank you to Phil and the team for their persistence and patience, this wasn’t the most straightforward sale, and their support made the difference in getting it over the line. Really appreciate all the hard work.

Andrei · 6 April 2026

Agent replied · 13 April 2026

Dear Andrei, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Hayley

5/5

Google

Catherine was absolutely lovely during my viewing with Marsh & Parsons. She was friendly, informative, and made me feel completely at ease. She answered all my questions clearly and gave great insight into the property. It was a really positive experience. Thank you so much!

Hana · 30 March 2026

Agent replied · 13 April 2026

Dear Hana, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley

5/5

Google

I recently viewed a few properties with Alistair from Marsh & Parsons. Even though we didn't end up buying, Alistair was knowledgeable, kind, professional and answered any questions we had. I would definitely recommend buying or selling through Marsh & Parsons if you have the chance.

Daniel · 13 March 2026

Agent replied · 13 April 2026

Dear Daniel, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Hayley

5/5

Google

We had a fantastic experience with Marsh & Parsons helping us find our new rental home. Emma Ruffoni was fantastic to work with throughout from the initial viewing through negotiations and to completion. Emma was always professional, super helpful and an absolute pleasure to speak to. The Lettings Director Rupert also stepped in on occasion and we truly felt they really wanted to secure the flat for us, and made us feel reassured and positive. Their service and friendliness was amplified by it not being the experience we had with other agents while looking for flats! Fully recommend Marsh & Parsons, and Emma and Rupert particularly.

Tom · 20 November 2024

Agent replied · 11 December 2024

Dear Tom, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Emma. Please do not hesitate to contact us again. Kind regards, Lesley

5/5

Google

Having worked with quite a few agents i can honestly say Marsh & Parsons were a pleasure to deal with but more importantly got the property under offer quickly and then through conveyancing very efficiently!

Warren · 13 March 2026

Agent replied · 13 April 2026

Dear Warren, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley

5/5

Google

I had an excellent experience with Marsh & Parsons. Emma Ruffoni was absolutely amazing. She truly made the whole process so easy. She was incredibly efficient, updated us constantly and was just so lovely to deal with she went above and beyond in making the entire process as smooth as possible. I cant recommend using Emma enough for anyone looking to move! She was incredibly friendly, kind and generous and was incredibly professional at all times. Thank you for helping us find a beautiful home!

Kayla · 2 November 2024

Agent replied · 9 November 2024

Dear Kayla, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Lesley

5/5

Google

I’m not a habitual Google reviewer, but I was very impressed by the service I received when looking to purchase a property with M&P. My inquiries were handled very professionally by the team and they had an impressive portfolio of houses to fit my admittedly specific requirements. A special mention goes to Catherine B for handling my questions so patiently and with an impressive level of knowledge for a young woman! She will do great things in this business I’m sure. Unfortunately I had to defer property purchase this time due to personal financial difficulties but I will be back in future once my affairs are in order.

Yiggit · 30 March 2026

Agent replied · 13 April 2026

Dear Yiggit, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Hayley

5/5

Google

We had an excellent experience working with Marsh & Parsons, and I cannot say enough about the fantastic support we received from Albert Lawrence in particular. Not only was he incredibly efficient in helping us find the perfect home, but he also went above and beyond in making the entire process as smooth as possible. What really stood out was Albert’s personal touch, his kindness, genuine smile, and constant willingness to help. Moving can be a stressful and emotional experience, but Albert’s support made all the difference. His recommendations for all the paperwork and steps involved were spot-on, which made the process even easier. If you’re looking for an agent who combines professionalism with warmth and understanding, Albert is the person to go to. I would highly recommend him to anyone buying or selling a home. Thank you, Marsh & Parsons, for having such a fantastic person on your team!

Belle · 18 October 2024

Agent replied · 9 November 2024

Dear Bella, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Lesley

5/5

Google

We appointed M&P as the sole agent for the sale of our house at the beginning of June 2024. Phil Coombes and his team managed the entire process (which at times got a little hairy!) but the headline is; it took only 3 months from first viewing to completion…! They secured 15 viewings in one open weekend with 5 offers off the back of it. We’d like to thank Phil in particular who goes against the ‘estate agent’ persona - he speaks frankly and honestly with empathy for everyone involved. At times both sides got a little worked up but Phil managed it calmly, with understanding and pragmatism. In summary we highly recommend.

Claire · 25 September 2024

Agent replied · 25 October 2024

Dear Claire, Thank you for leaving a 5 star Google review. Kind regards, Katie

5/5

Google

Thanks to Amy at Marsh & Parsons for making the process as smooth as possible. She was really professional and efficient in her work, couldn’t praise her enough, would definitely recommend!

Georgie · 13 March 2026

Agent replied · 13 April 2026

Dear George, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley

5/5

Google

I can’t thank the Marsh & Parsons lettings team enough for their support throughout my property search. Sophie was especially helpful and made the whole process as smooth as possible.

Sophia · 13 March 2026

Agent replied · 13 April 2026

Dear Sophia, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Hayley

5/5

Google

The team here are incredible, Camilla went way beyond and really put her neck on the line to get our purchase completed. Absolutely nothing was too much to ask and she responded instantly, even on her days off. Camilla chased solicitors and freeholders alike and kept us informed at all times. It really felt like she cared and was representing you personally instead of treating you like a cookie cutter business as usual client. It’s definitely the sort of person you want in your corner when things get tough. I’d give more than 5 stars if I could.

Aaron · 20 May 2024

Agent replied · 19 June 2024

Dear Aaron, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review for Camilla . We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Lesley, Customer Relations Team

5/5

Google

This is on behalf of Judith Clifford 'Great pleasure to work with all the team at Marsh and Parsons. A big thank you as they guided me through slightly downsizing and buying a new property. They listened to what I required and the time i need to pack up my large house. Also for all the daft questions I asked at times. Extra thank you to Tadas and Richi'

Chris · 20 October 2024

Agent replied · 9 November 2024

Dear Chris, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Lesley

5/5

Google

Having worked previously with Albert Lawrence I can honestly say he is the epitome of professionalism and sets the standard for Estate Agents in SW London. If you have any questions regarding purchasing or the sale of your property Albert is the person to speak to. If I ever require the services of an Agent in London again, I will be sure to call on him for help and advice.

Oliver · 27 September 2024

Agent replied · 25 October 2024

Dear Oliver, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Lesley

5/5

Google

Sophie was fantastic in the viewing process. Very well represented and made the process very easy for myself and my wife.

Bill · 16 March 2026

Agent replied · 13 April 2026

Dear Bill, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha

5/5

Google

I recently bought a property through Marsh & Parsons and was incredibly impressed with the service and overall communication. A special mention must go to Alistair who was on hand to answer any questions we had and we never had to ask twice. Overall, I couldn't recommend Marsh & Parsons enough and in the future if I decide to sell I will 100% use Marsh & Parsons.

Jeremy · 30 March 2026

Agent replied · 13 April 2026

Dear Jeremy, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Hayley

5/5

Google

Sophie has been fantastic in my search for a new rental. Super friendly and helpful, thank you.

Sasha · 13 March 2026

Agent replied · 13 April 2026

Dear Sasha, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Hayley

5/5

Google

Phil, Oliver & Albert: the DREAM team for both letting your property or selling. They went above and beyond the call of duty to help things along. Always positive, always in contact and ever the diplomats with some challenging situations and clients. We are very grateful indeed for their professionalism and support. Can't recommend Phil & his team highly enough. Thank you.

Lucy · 11 November 2024

Agent replied · 11 December 2024

Dear Lucy, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Barnes and East Sheen office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley

5/5

Google

Sophie and the team have been great to work with! Extremely helpful throughout 🙏 …

Frances · 13 March 2026

Agent replied · 13 April 2026

Dear Frances, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley

5/5

Google

I was unsure who to go with when valuing my house but after speaking with Catherine at Marsh & Parsons I instantly knew I had made the correct decision choosing them. They sold my house and found me my onward purchase seamlessly. What a pleasure it has been to work with M&P and I can only say good things about the office!

Jane · 13 March 2026

Agent replied · 13 April 2026

Dear Jane, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Hayley

5/5

Google

I can not express how Callum was helpful and caring for me and my partner. He was extremely patient and understanding with every of our issues and concerns. We were pretty stressful to find our new dream flat (as we decided to live together very first time we wanted to have a perfect flat that we both love it) and he helped us to made this dream come true (time will tell also haha). He’s got that gift that every of our worries disappeared once we contacted with him. I was dealing with a few estate agencies so far but never found as professional person as Callum. I wish that every estate agency would have employees like him, everyone’s life would be easier. All the best, Marius

Marius · 29 September 2023

Agent replied · 29 October 2023

Dear Marius, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Callum, and hope we can help again in the future. Kind regards, Lesley Alford, Customer Relations Team

5/5

Google

Spoke with Ava on the phone. Looking to start my search in the new year. Ava referred me to some fantastic brokers to have my mortgage arranged as well as referring me to solicitors. I’m yet to buy something but due to her knowledge and help I’ll be calling Ava first when I’m ready to purchase! Thanks Ava

Kendra · 2 November 2024

Agent replied · 11 December 2024

Dear Kendra, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Lesley

5/5

Google

I was a tenant for three and a half years in a flat managed by Marsh & Parsons, and the team was always lovely and very helpful. A special shout-out to Holly, who was consistently responsive and always available when needed. Thank you for all the support over the years!

Ottavia · 13 March 2026

Agent replied · 13 April 2026

Dear Ottavia, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Marsh's Google reviewsLeave Marsh a review

Questions about Marsh & Parsons

How many reviews does Marsh & Parsons have?

Marsh's East Sheen office has 238 reviews across 1 platform: 238 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Marsh & Parsons's rating?

Marsh & Parsons is rated 4.9 out of 5 across all 238 reviews, and 4.9 out of 5 on Google from 238 reviews, checked 9 October 2026.

Where is Marsh's East Sheen office?

Marsh & Parsons, 202 Upper Richmond Road West, East Sheen SW14 8AN.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.