Trusted Agent profile Β· East Sheen Β· Greater London

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Marsh & Parsons reviews in East Sheen

4.9

β˜…β˜…β˜…β˜…β˜… Excellent

238 reviews across 1 platform

202 Upper Richmond Road West, East Sheen, Greater London, SW14 8AN

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Marsh's office in East Sheen, Greater London, at 202 Upper Richmond Road West, is rated 4.9 out of 5 across 238 reviews on 1 platform, including 238 Google reviews rated 4.9.

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4.9 / 5

238

Reviews on Google

This office

Reviews may appear on more than one platform.

About Marsh East Sheen

Opened in early September, our Marsh & Parsons East Sheen office enjoys a prime location on East Sheen High Street, perfectly positioned to sell and let property in East Sheen, North Sheen and Sheen Wood, as well as working closely with our Barnes and Richmond offices to cover property sales and rentals in Mortlake and Kew. With it's increasing number of boutique shops, cafes and eateries, East Sheen has grown in popularity with young professionals, families and individuals looking for that perfect mixture of entertainment and picturesque village living. We are valuing properties to sell and rent in East Sheen and the surrounding area, whether that be charming one-bedroom flats or imposing detached houses lining Sheen Wood.

Reviews

Every review we hold for the East Sheen office, from every platform, shown as written. First names only.

5/5

Google

Had a great experience with Amy she provided 6 star service. I never had to ask any question twice! She always kept me up to date so I knew what to expect next. Nothing was too much trouble for Amy. Thank you for finding my dream home😊 …

Ava Β· 13 March 2026

Agent replied Β· 13 April 2026

Dear Ava, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Hayley

5/5

Google

Met with Oliver to look at some properties in the area. He was very helpful in discussing our requirements and showed us places that had a lot of potential for us to buy. Very professional and friendly. Thank you

D Β· 6 April 2026

Agent replied Β· 13 April 2026

Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Hayley

5/5

Google

Marsh & Parsons were our third agent instructed to sell our flat in Strawberry Hill. The level of professionalism throughout exceeded my expectations and the process from valuation, booking photography to viewings on the flat was faultless and seamless. Thomas Cowdrey’s knowledge of the industry provided us with invaluable advice and the team took into consideration our every need. In just over a week, we had 3 offers on the flat, I only wish we had chosen them as our agent months ago.PositiveResponsiveness, Quality, Professionalism, Value

Maddi Β· 20 June 2021

Agent replied Β· 19 June 2024

Hi Maddi, thank you so much for taking the time to leave us this fantastic review! We are so pleased that you are happy with your experience with us and will be sure to pass on your feedback to Thomas and the rest of the sales team in Richmond. All the best, M&P

5/5

Google

As first time buyers, We worked with Camilla for buying our first flat in London. Buying a leasehold flat is complicated and takes time, she was with us during the process and played a great role to fix all issues. If we decide selling our flat in the future, Marsh & Parsons would be the first place to go.

Kubra Β· 1 October 2023

Agent replied Β· 29 October 2023

Dear Kubra, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley Alford, Customer Relations Team

5/5

Google

It was a difficult sale and dragged on far longer than we would like - interest rates shot up, market stalled, sale fell through but Phil and his team worked really hard, getting many viewings and we couldn't fault them. We were all delighted when we finally completed.

Harriet Β· 20 May 2024

Agent replied Β· 19 June 2024

Dear Harriet, Thank you for taking the time to leave a wonderful 5 star Google review. Phil will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team

5/5

Google

Dear Marsh & Parsons, I just want to echo my husband Ross’ review from earlier today. Albert from the sales team made our first purchase easy and stress free. Thank you Albert and all the M&P Team!

Betsy Β· 2 November 2024

Agent replied Β· 11 December 2024

Dear Betsy, Thank you for taking the time to leave a wonderful 5 star Google review. Albert will be thrilled to read your kind comments. Kind regards, Lesley

5/5

Google

A fantastic team who worked hard to find the right buyer for our flat. The photography and listings were excellent, and communication on viewings, how our ads were performing plus market status was also top notch. Would 100% recommend

Ryan Β· 13 March 2026

Agent replied Β· 13 April 2026

Dear Ryan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley

5/5

Google

We recently spoke with Parmis at Marsh & Parsons as we’re considering selling our home towards the end of the year. Having not bought or sold a property in over 30 years, we had a lot of questions. …

Sally Β· 13 March 2026

Agent replied Β· 13 April 2026

Dear Sally, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma

5/5

Google

I could not recommend Marsh & Parsons enough - navigating the London rental market is always stressful but Holly and the rest of the team made it all feel much easier and made the process so stress free!

Matilda Β· 13 March 2026

Agent replied Β· 13 April 2026

Dear Matilda , Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley

5/5

Google

Great experience from the start (which included a realistic evaluation) to completion. I dealt with Oliver in sales who was always supportive and available (even post sales). Oliver went above and beyond with everything (including moving a bed!) to ensure we could progress towards completion. He always kept me updated and was there to answer any questions.

ASL Β· 6 August 2023

Agent replied Β· 27 August 2023

Dear ASL, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Oliver. Please do not hesitate to contact us again. Kind regards, Lesley Alford, Customer Relations Team

1/5

Google

As a tenant, terrible (not sure about being as a landlord) So I have been a tenant since June 2024. I have had three issues over the period until Nov: curtains, leaking shower booth, and an obsolete cupboard part. I have sent over 30 emails to M&P but none of these issue has been fixed. I have seen three change in maintenance personnel over this time. The maintenance people work separate from the ordinary brokers and apparently they are not being treated well. They tell me the landlord is not giving any go-head for some of the quotes but this is getting ridiculous which prompted me to give this review. It is the duty of the landlord to fix issue for the tenant, and it seems M&P are working soley for the benefit of the landlord but they have to recognize the importance of the tenant. I have been paying my rents ahead of schedule every single time. I have in fact paid the first two months' worth rent in advance before even moving in. They must service the tenants according to the normal practice but this is getting unbearable now. The cupboard in G floor toilet has been kept opened for couple months now and is so embarrassing to my guests whenever they use it. The shower booth on the 1st floor we stopped using it which is very uncomfortable. The curtain on the 1st floor is kept shut broken for over 3 months now and it is so dark and cold, especially in the winter time. All what M&P are doing is blaming it on the landlord who I have no contact with directly and paying 4100 pound a month, this just does not make a single sense. All the maintenance people I have been dealing with at M&P are leaving so there is no consistency of personnel nor do they have any passion about work.

David Β· 4 December 2024

Agent replied Β· 11 December 2024

Dear David, I am concerned to read your comments and have passed them to the Director of our Barnes and East Sheen office. I am sorry your experience with us has not been as we would have expected. We will be reviewing this and will be in contact to discuss further. Kind regards, Lesley

5/5

Google

I've used Marsh & Parsons to purchase my flat and Alex Hardy was my estate agent. Alex was extremely helpful, diligent and knowledgeable during the whole process. First of all he didn't waste time showing me flats that didn't fit my specifications (unlike some other agencies..), so properties viewed were worth a visit... He is very knowledgeable and knows every details surrounding purchase of a home, inside out. Alex answered loads of my questions along the way and got good advice on number of topics. Any inquire I had in connection to the vendors, he was quick to reach them and give me answers. It was really good experience working with Alex Hardy and I would highly recommend him if you are looking for a property with Marsh&Parsons.

Petar Β· 31 July 2019

Agent replied Β· 30 July 2023

Thank you for your kind review of Alex and the service he gave you. All the best, Marsh & Parsons

5/5

Google

Jack helped us secure our first home, was always transparent and had great communication with us throughout the process which allowed us to feel at ease with our first purchase.

Tom Β· 6 April 2026

Agent replied Β· 13 April 2026

Dear Tom, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley

5/5

Google

Highly recommend Marsh & Parsons! They were fantastic in helping us purchase our first home. We’re incredibly grateful to the team for their support and guidance throughout the entire process.

Tm95 Β· 30 March 2026

Agent replied Β· 13 April 2026

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley

5/5

Google

I’ve recently been out actively looking at properties with Albert. He has been fantastic, he was very knowledgeable and understood our requirements. I’d highly recommend him to friends and family. Thanks Albert!

Aaron Β· 27 September 2024

Agent replied Β· 25 October 2024

Dear Aaron, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley

5/5

Google

Just to say that I had a great overall experience with M&P especially Phil and Ava. They were proactive and very responsive. I would not hesitate to recommend them!

Tricia Β· 11 November 2024

Agent replied Β· 11 December 2024

Dear Tricia, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley

5/5

Google

I've been looked after by Marsh and Parsons in East Sheen, in particularly Paul Trafford, for the last six months whilst searching for a house. I have been very impressed by their professionalism and help over the whole period. I was kept updated and advised very well and felt they had really listened and understood what i was looking for. They only contacted me or emailed me when they had a suitable house and this was a pleasant change from other agents that inundate your inbox! I would highly recommend their services.

Tom Β· 9 February 2017

Agent replied

Hi Tom, thanks for taking the time to leave such lovely feedback. We are so pleased you found using our services such a positive experience and happy to hear you would recommend Marsh & Parsons to others. Wishing you all the best for the future, M&P

5/5

Google

I couldn’t have asked for a better agent than Parmis who was such a great help throughout my property search. I will definitely be recommending to friends and family.

Safiya Β· 30 March 2026

Agent replied Β· 13 April 2026

Dear Safiya, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Hayley

5/5

Google

Had an amazing experience with M&P. Thank you Ava for finding my dream home and to the team for their efforts during the transaction. Would recommend for sure!!

Dagmara Β· 2 November 2024

Agent replied Β· 11 December 2024

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley

5/5

Google

It's been an unnerving first buyer experience, but Ava and Phil have been thorough and professional at every step. We never felt pressured or rushed, communication has been excellent. They had a really good relationship with the sellers too, which made things so easy (this isn't a given, we've been burned before!). I'd absolutely recommend M&P to anyone out there looking to buy and sell. Thank you both, we can't wait to move into our new home!

Aditi Β· 4 October 2024

Agent replied Β· 25 October 2024

Dear Aditi, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Lesley

5/5

Google

Just bought a house with Marsh and Parsons. Camilla was extremely lovely and helpful as was Phil. Very quick responses and help on any queries and friendly service. Would highly recommend! Thank you for everything :)

Lorna-Jean Β· 20 May 2024

Agent replied Β· 19 June 2024

Dear Lorna-Jean, It’s great to hear that you have had a brilliant experience with the Barnes and East Sheen team. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Lesley, Customer Relations Team

5/5

Google

Top class service from Ava. She’s down to earth and her priority is to make us feel as comfortable as possible during our transaction!Β ThanksΒ Ava!

Lauren Β· 2 November 2024

Agent replied Β· 11 January 2025

Dear Lauren, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley

5/5

Google

Parmis Hosseini has been an absolute superstar - facilitating viewings of the property we are in the process of purchasing at short notice and at unusual hours. Would highly recommend. Thankyou Parmis, without you we would still, most definitely, be still looking

Nicki Β· 17 April 2025

5/5

Google

When I was moving internationally and looking to let a flat, Marsh & Parsons Estate Agents were so knowledgeable, informative, and kind. I really appreciate all of their help. You can't go wrong by choosing to work with Marsh & Parsons!

Maya Β· 29 September 2023

Agent replied Β· 29 October 2023

Dear Maya, Thank you for your kind comments. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team

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