Fewer than five reviews have been left on The Trusted Agent here in the last 24 months, so every review is shown.
Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleWe had a very good experience with JLL. Especially our assigned agent, George Reeves was on the top of everything, e.g. excellent communication and organisation, having as a result a quite smooth transition. Any questions were answered on the spot with details, creating a good sense of trust with this agency. Overall, I highly recommend JLL and George Reeves.
Matoula · 24 September 2026 · JLL Kensington
Agent replied · 30 September 2026
Thank you so much, Matoula. We're delighted that George's communication and organisation made the transition so smooth for you. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotThank you to Massy Eslami, Property Manager at Belgrave Square
I would particularly like to commend Massy Eslami, Property Manager at Belgrave Square, who went above and beyond the call of duty in doing all sorts of extra tasks to help me when the tenant vacated my flat. As I live abroad, I very much needed and appreciated her extra commitment and assistance.
Caroline · 24 September 2026 · JLL Kew Bridge
★★★★★ 5/5
GoogleDanny Greenland from the Canary Wharf office did a fantastic job on our flat sale. Not only did he find us a buyer but his continued guidance across the process helped ease the stress of what was an incredibly important transaction for us. He was always a pleasure to speak to and we would gladly recommend him.
LC · 23 September 2026 · JLL Canary Wharf
Agent replied · 30 September 2026
Thank you so much. We're delighted that Danny's guidance and support made such an important transaction smoother for you. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleI had a wonderful time with Kyle throughout my apartment viewing. He navigates and handle issues smoothly while also being really informative throughout the viewing.
Muhammad · 23 September 2026 · JLL Stratford
Agent replied · 30 September 2026
Thank you so much, Muhammad. We're delighted that Kyle provided such informative and professional service during your viewing. He'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share it.
★★★★★ 5/5
GoogleHad a very good experience with Kyle Yousif throughout the process of renting a new flat in Stratford. He is kind, professional and always willing to help from start to finish. Even after we moved in he offered to chase the property manager on issues within the flat to make sure we have a good renting experience. Would really recommend!
Michael · 23 September 2026 · JLL Stratford
Agent replied · 30 September 2026
Thank you so much, Michael. We're delighted that Kyle's professionalism and ongoing support made your move to Stratford such a positive experience. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotMy experience with JLL has always been…
My experience with JLL has always been positive and attentive. I'd like to thank Chris Chan, who managed a property I rented last year - he was always professional and punctual.
Charlie · 22 September 2026 · JLL Canary Wharf
Agent replied · 25 September 2026
Thank you so much, Charlie. We're delighted that Chris provided such professional and attentive service throughout your tenancy. He'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleIt was great working with Xav. He was very helpful, professional, and always quick to reply. Very satisfied with the overall experience.
Oktay · 22 September 2026 · JLL Nine Elms
Agent replied · 24 September 2026
Thank you so much, Oktay. We're delighted that Xav provided such helpful and professional service throughout your experience. He'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share it.
★★★★★ 5/5
TrustpilotGreat Experience with JLL and Alexandra
I had a very positive experience with JLL, particularly thanks to Alexandra Imray. She was consistently professional, patient, and responsive throughout my tenancy.
Yichao · 21 September 2026 · JLL Canary Wharf
★★★★★ 5/5
GoogleKyle was very friendly and helpful with showing us the property. He was professional and answered any questions that we had well.
Ryan · 21 September 2026 · JLL Stratford
Agent replied · 30 September 2026
Thank you so much, Ryan. We're delighted that Kyle provided such helpful and professional service during your viewing. He'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share it.
★★★★★ 5/5
GoogleKyle was very responsive and friendly.
Niall · 20 September 2026 · JLL Stratford
Agent replied · 30 September 2026
Thank you so much, Niall. We're delighted that Kyle provided such responsive and friendly service. He'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share it.
★★★★★ 5/5
GoogleI feel very lucky to have met Tianne and her team at JLL. As a first-year international undergraduate student, I was not very familiar with the rental process in the UK, and the timing this year was especially stressful. I received my university results in August and had to find accommodation before my course started, so I had only about one month to arrange everything.
Tianne and the JLL team helped me secure a lovely flat, which is only about a 20-minute walk from my university. The rent and guarantor arrangements were also very reasonable and affordable for me.
I counted that we exchanged more than 40 emails throughout the rental process! Today, I have finally completed all the documents and booked my key collection.
I have to say how impressed I have been by the efficiency, patience and professionalism of Tianne and her team. They made what could have been a very stressful experience much easier for me and were always helpful throughout the whole process.
I will definitely continue to work with JLL for my accommodation needs in the coming academic years.
Thank you so much, Tianne and the JLL team, for all the support and help. I really appreciate everything you have done for me!
IRENE · 20 September 2026 · JLL Stratford
Agent replied · 30 September 2026
Thank you so much, Irene. We're delighted that Tianne and the team made your first UK rental experience so smooth, especially with such tight timescales. Finding a home so close to your university is wonderful, and we're thrilled you felt so well supported throughout. We truly appreciate you taking the time to share your experience and wish you all the best with your studies.
★★★★★ 5/5
GoogleI had an amazing experience with Xav when viewing & signing for a flat. He was friendly, answered all questions & concerns quickly and kept us in the loop throughout the whole process. Would definitely recommend!
Grace · 20 September 2026 · JLL Nine Elms
Agent replied · 30 September 2026
Thank you so much, Grace. We're delighted that Xav exceeded your expectations throughout the viewing and signing process. He'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleI had a great experience with JLL Stratford, especially with Kyle! He was very friendly, professional and patient throughout the viewing process. He took the time to understand my requirements and was always happy to answer my questions. Really appreciate his help and excellent service. Highly recommend Kyle!
Leona · 19 September 2026 · JLL Stratford
Agent replied · 30 September 2026
Thank you so much, Leona. We're delighted that Kyle provided such attentive and professional service throughout your viewing process. He'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleXav was awesome throughout the process. Answered all our questions asap. Would recommend to anyone looking for an estate agent.
Finn · 18 September 2026 · JLL Nine Elms
Agent replied · 24 September 2026
Thank you so much, Finn. We're delighted that Xav provided such responsive and helpful service throughout your experience. He'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share it.
★★★★★ 5/5
TrustpilotI had a fantastic experience with…
I had a fantastic experience with Caitlin and Bradley moving into my new home in Scott’s lane, Bromley. They were professional, friendly and extremely helpful. I would highly recommend this agency. Thank you so much. Becky
Becky · 18 September 2026 · JLL Kew Bridge
★★★★★ 5/5
TrustpilotOur property manager Shaan Birk has…
Our property manager Shaan Birk has been super helpful in addressing all pur issues and questions since we moved in.
Pooja · 18 September 2026 · JLL Canary Wharf
★★★★★ 5/5
TrustpilotOur property manager Shaan Birk has…
Our property manager Shaan Birk has been super helpful in addressing all pur issues and questions since we moved in.
We had heard such good things about JLL but having experienced it first hand we can attest its all true - they are super professional and responsive - highly recommend!
Pooja · 18 September 2026 · JLL Canary Wharf
Agent replied · 25 September 2026
Thank you so much, Pooja. We're delighted that Shaan has provided such helpful and responsive service since you moved in. He'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleKyle Yousif was really helpful and responsive throughout our rental process. Even after we moved from our old property to the new one, he still gave us timely replies and support for our questions. Great professional service, would highly recommend!
Dreamy · 18 September 2026 · JLL Stratford
Agent replied · 30 September 2026
Thank you so much, Dreamy. We're delighted that Kyle provided such responsive and supportive service, even after your move. He'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleKyle Yousif was really helpful and professional throughout the whole process. He took the time to understand what I was looking for and showed me suitable properties. Very friendly, responsive and positive. A pleasure to deal with. Highly recommended.
Abdulrahim · 17 September 2026 · JLL Stratford
Agent replied · 30 September 2026
Thank you so much, Abdulrahim. We're delighted that Kyle provided such attentive and professional service throughout your property search. He'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleWe had a great experience with Hanan while renting our apartment in Finsbury Park. We were desperate to get everything completed quickly and move into the flat on time, and Hanan was absolutely amazing throughout the whole process.
She went above and beyond to help us, was always supportive and responsive, and did everything she could to make sure we got the flat on time. We truly appreciate all her hard work and would highly recommend Hanan to anyone looking to rent a property.
Majda · 17 September 2026 · JLL Finsbury Park
Agent replied · 9 September 2026
Thank you so much for your wonderful feedback, Majda. We're delighted that Hanan provided such exceptional support during what sounds like a time-sensitive move. She will be thrilled to hear how much her dedication and responsiveness meant to you. We truly appreciate you taking the time to share your experience.
★★★★★ 5/5
GoogleMassive thank you to Hanan and her team! I couldn't have asked for a better experience. From our initial email exchange to our first meeting and throughout the entire tenancy process, she was absolutely amazing. I was on a very tight timeline and needed to move quickly, but Hanan made what could have been a stressful experience seamless and stress-free. I felt genuinely supported every single step of the way. If you’re looking for someone who is proactive, caring, and truly goes above and beyond for her clients, I cannot recommend Hanan and the team highly enough!
Sabrina · 17 September 2026 · JLL Finsbury Park
Agent replied · 4 September 2026
Thank you so much, Sabrina. We're delighted that Hanan and the team made your tight timeline feel seamless and stress-free. They'll be thrilled to hear this feedback. We truly appreciate you taking the time to share your experience.
★★★★★ 1/5
GoogleMade an enquiry on the 21st August received a responce a few days later was told they’d respond back to me for a possible viewing. I then emailed again was ignored for over a week I called up to find out what’s going on only to be told someone’s put an offer in for the property I wanted. Poor communication, awful customer service. If you want to be ignored go ahead and use them
Asa · 17 September 2026 · JLL Finsbury Park
Agent replied · 5 September 2026
Thank you for sharing your feedback, Asa. I'm truly sorry your experience fell short of the standards we set for ourselves. We'd really value the opportunity to discuss this further with you. Please contact Rosie.Williams@jll.com if you'd like to explore this with us.
★★★★★ 5/5
GoogleGeorge Reeves was amazing throughout the whole process. He made finding and renting the flat so much easier for me and was always there whenever I had a question or needed help with something. He replied incredibly quickly every time and genuinely went out of his way to help with anything that came up. I always felt like I could reach out to him and he’d get back to me straight away. Really appreciate everything George did for me and couldn’t have asked for a better experience.
CAN · 17 September 2026 · JLL Kensington
Agent replied · 24 September 2026
Thank you so much, Can. We're delighted that George made your rental experience so seamless and that you felt so well supported throughout. He'll be thrilled to hear this feedback, and we truly appreciate you taking the time to share it.
★★★★★ 5/5
TrustpilotOliver Taylor was our estate agent
Oliver Taylor was our estate agent, and he was fantastic from start to finish. He notified us the moment new properties hit the market and was always ready with helpful, detailed information. When it came time to move, Oliver went above and beyond working around the clock and keeping us updated at every step, which meant we were moved in within days. We were thoroughly impressed with the level of service he provided.
Ethan · 16 September 2026 · JLL Kew Bridge
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