Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleLeased out my apartment through them and contracted them to manage it as well. Once contract was signed, their after-service went downhill.
The property manager, Gurjit was not helpful at all! She was totally not professional, inexperienced and did not handle any issues properly. I felt most of the time, she was bias towards the tenant.
Prior to the tenancy, I had engaged JLL for a PAT test but was only notified after 3 months when the tenant reported a problem with the appliance. Whenever the tenant reported issues with the flat, the property manager did not investigate on the issue i.e. whether the tenant had misuse it or caused damaged to it, however only insisted that I as the landlord to pay for all the damage/ repair.
I’ve paid JLL every month to manage the property, yet most of the time, I felt I was managing the property myself! I had to engage my own contractor to visit the property and to ‘investigate’ the issues due to the incompetence of the property manager. She initially sent me quotation from JLL's contractor, to which I thought the contractor had inspected the appliances. Afterwards, she only informed me that she herself had carried out the 'inspection' and only sent photos to the contractor for quotation. This is not the way to manage a property! Sending photos is not how you solve an electrical problem or provide a quotation!! She even accused my contractor of not giving notice to the tenant when in fact the tenant had already agreed for my contractor for the visit. Also, she even asked me to ‘repair’ trivial issues like shower blockage. This clearly falls under the responsibility of the tenant! A property manager should know that!
The tenant has moved out of the property for nearly two months yet I was not given a check-out inspection report. I had to personally requested for it!! When I read the report, to my horror, one of the towel rail was damaged/ removed from the wall. I subsequently informed the property manager and she simply responded that the tenant could not be charged for the repair and stated that “items break throughout the tenancy and tenant could not be charged”. I told her that this was contrary to the tenancy agreement and she replied saying that I have to go through Tenancy Deposit Scheme for any compensation.
Overall management experience: 0/10
Do not engage them in managing your property, unless you want to pay them and do their work for them!
Joyce · 3 May 2020 · JLL Manchester
★★★★★ 5/5
GoogleRating only, no written review.
Christiano · 15 April 2020 · JLL Mayfair & Marylebone
★★★★★ 5/5
GoogleRating only, no written review.
Toby · 15 April 2020 · JLL Mayfair & Marylebone
★★★★★ 4/5
GoogleGreat company
Portia · 15 April 2020 · JLL Mayfair & Marylebone
★★★★★ 5/5
GoogleGreat office, amazing staff.
Mike · 15 April 2020 · JLL Mayfair & Marylebone
★★★★★ 5/5
GoogleAmie was particularly helpful in getting us through the gruelling referencing process, and into our new apartment!
Simon · 13 April 2020 · JLL/ WA Ellis Knightsbridge
★★★★★ 1/5
GoogleRating only, no written review.
Jim · 13 April 2020 · JLL/ WA Ellis Knightsbridge
★★★★★ 3/5
GoogleRating only, no written review.
Mantsha · 13 April 2020 · JLL/ WA Ellis Knightsbridge
★★★★★ 5/5
GoogleWe bought a house with Adam as our agent and from start to finish, it was superb! He helped follow up a lot of queries for our Solicitors (even on his day off!) and kept us regularly updated. His professionalism and friendly manner, really made the whole process smooth and stress free. I have no hesitations in recommending him and his office. Cheryl the office manager was very quick in replying to emails from us so all in all, great team Greenwich JLL.
Ooma · 12 April 2020 · JLL Blackheath
★★★★★ 5/5
GoogleThis is the best letting agent office! Staffs are very kind and helpful.
Kuagoo · 12 April 2020 · JLL Finsbury Park
★★★★★ 5/5
GoogleRating only, no written review.
Christiano · 7 April 2020 · JLL Mayfair & Marylebone
★★★★★ 5/5
GoogleWe bought a house with Adam as our agent and from start to finish, it was superb! He helped follow up a lot of queries for our Solicitors (even on his day off!) and kept us regularly updated. His professionalism and friendly manner, really made the whole process smooth and stress free. I have no hesitations in recommending him and his office. Cheryl the office manager was very quick in replying to emails from us so all in all, great team Greenwich JLL.
Ooma · 7 April 2020 · JLL Greenwich
★★★★★ 1/5
GoogleDec 3rd 2018- Recently JLL have become my new property management company - the rental process was very simple, easy and painless & I’ve been in regular contact with my property agent - she’s answered all questions promptly & efficently, all things you’d want during the stressful time of renting. August 2019- Very difficult tenancy agency to work with when experiencing issues with our rental. Despite a glowing review for their sales team in securing our home, their tenancy care team has been rude, unhelpful and does not deliver in resolving complaints within a suitable amount of time.
J · 7 April 2020 · JLL Greenwich
Agent replied
Dear Mr Mabbott,
Thank you for your comments and I am sorry to hear of your concerns. Our Property Management are very client focused and work closely to exceed expectations and I am sorry to hear we have fallen short in this case.
I would be grateful if you could send me further details of your complaint so I can have a senior member of the management team look into this and come back to you to help fully resolve your complaint. Please contact me on Hasina.bibi@eu.jll.com or 020 7399 5459. Thanks. Hasina
★★★★★ 1/5
GoogleThanks to JLL for letting me rent an apartment with full of problems and no one wants to solve the problems for me. I have to wait for a long time to receive the response from the staff and all they have done is keep letting me wait.
Update: It has been more than half a year, no one fixes the problems, the agency kept letting me wait, landlord never reply. I am living in a room with a lot of broken items.
A · 5 April 2020 · JLL/ WA Ellis Knightsbridge
★★★★★ 5/5
GoogleJust let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and provided too-notch advice when another agent found potential tenants who proved to be unscrupulous.
With so many other agents endlessly focused on the hard sell or highly inexperienced, it was really refreshing to work with JLL’s experienced, sensible team who seemed focused on taking care of clients. Thank you Kate and team - I would definitely work with you again.
A · 5 April 2020 · JLL/ WA Ellis Knightsbridge
★★★★★ 5/5
GoogleWe had a wonderful experience dealing with Alasdair and Maddy in the lettings team. They were extremely helpful with our long list of questions. We were able to view a property and close within 3 days, the property was immediately taken off the market and we moved in within a week. Alasdair was by far the most trustworthy of estate agents I have dealt with in the past. Very easy to talk to, very efficient and extremely helpful throughout the process. I would thoroughly recommend getting in touch with the Cale St office if you're searching for a property in the Chelsea and surrounding areas.
Anonymous · 30 March 2020 · JLL Chelsea
★★★★★ 5/5
GoogleI’ve both rented and bought through JLL and all the staff I have dealt with have been incredibly helpful at all times. I appreciated all their time in helping me get into my new home and also won’t hesitate to return to JLL should I consider letting it out in the future.
Dan · 30 March 2020 · JLL Leeds
★★★★★ 5/5
The Trusted AgentGreat client service
Just let our flat, with Kate Flynn and team doing an excellent job. They provided a realistic valuation, brought in quality potential tenants for viewings, and provided too-notch advice when another agent found potential tenants who proved to be unscrupulous.
With so many other agents endlessly focused on the hard sell or highly inexperienced, it was really refreshing to work with JLL’s experienced, sensible team who seemed focused on taking care of clients. Thank you Kate and team - I would definitely work with you again.
Geoff · 29 March 2020 · JLL/ WA Ellis Knightsbridge
★★★★★ 1/5
TrustpilotAbsolute incompetency!
Terrible service and serious lack of professionalism. Moved in to the apartment 6 months ago and plenty of the issues are not fixed yet... and I am talking about serious issues like pests, water leakages and broken appliances. We have mice coming in and out of the apartment due to lack of pest proofing and a report made by the council. Yet they do not act. They bounce you from one person to another to wear you down and nobody in the company takes any responsibility. I have written to 5 people so far and nobody gets anything done. I think the only solution with these guys are to AVOID any property managed by them. Turns out the landlord is not aware of any of the problems. We will directly contact with the landlord even though she did nothing wrong but to trust these people.
Hasan · 26 March 2020 · JLL Kew Bridge
★★★★★ 5/5
GoogleHad s great experience with JLL! The staff is really friendly and helpful and the service was excellent.
Sif · 24 March 2020 · JLL Leeds
★★★★★ 5/5
GoogleI’ve both rented and bought through JLL and all the staff I have dealt with have been incredibly helpful at all times.
I appreciated all their time in helping me get into my new home and also won’t hesitate to return to JLL should I consider letting it out in the future.
Dan · 24 March 2020 · JLL Leeds
★★★★★ 5/5
GoogleLydia and her team where swift and so helpful as they found me a home and helped me settle in smoothly. I couldn't recommend them enough!
LabAroma · 24 March 2020 · JLL Chelsea
★★★★★ 5/5
GoogleJLL are fabulous estate agents, we highly recommend them ! Finding a flat was easy and JLL are very helpful. Thank you to Lydia and the team xx
Amelia · 24 March 2020 · JLL Chelsea
★★★★★ 5/5
GoogleAmazing service. Lydia and Maddie were stellar!
Eric · 24 March 2020 · JLL Chelsea
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