Hunters estate agents in London, Liverpool, Brentford and 21 more

Hi Gemma, thank you so much for the excellent review. If you require any further assistance, please don't hesitate to contact Joe and the team.

Thank you Zoltan!

Thanks Asal

We are happy you chose us too! Thank you. Hunters - Stoke Newington

Whilst there are many inaccuracies in your review, we are a professional company and shall remain dignified in our response by focusing on the evidence we hold on file and the facts. The inventory and 'check in' was carried out at the property on Tuesday 20th April at 10.00am, Rasmivan Ilangovan was in attendance. I personally have spoken with the inventory clerk (an independent third party) to check if the hot water was working at the point of hand over, the clerk has confirmed he checked the hot water was working at the property from the bathroom sink. The heating was working and in good order as noted on page 7/31 and page 20/31 of the report. The clerk explained, during the entire 'check in' you remained on your mobile phone and at no point did you express any dissatisfaction with the property or report any problems/amendments to the inventory since. The only discrepancy you raised with the inventory clerk was to mention a kettle and toaster was left in the property which you did not need therefore you stated you would throw it away unless the clerk took these items with him to the office. On Friday 23rd April at 06:23am, you emailed our colleague Sofia with the following; "Hi Sofia, We moved into the property XXX XXX and we currently don't have Hot water. Can you please guide us on the same, I have an infant in my home and the house is freezing. Please respond as it's an emergency. Regards Rasmi" And then emailed Sofia again at 08:11am (23rd April 2021) : "Hi Sofia, please ignore this!! Figured it out!!! Regards Rasmi" The next communication received from yourself to Sofia was Saturday 24th April at 2.11pm informing her you were without hot water and Sofia responded at 2.19pm querying if the issue had not been resolved because the last communication she received from you stated you had 'figured it out!!!' . Sofia proceeded to inform you this property is not managed by ourselves therefore all the maintenance issues would need to be addressed with the landlord however we would contact the landlord too. Sofia contacted the landlord immediately and the landlord responded in due course (promptly and on the same day). Within a short period from you first reporting an issue to Sofia, you proceeded to leave a negative review and emailed Sofia to inform her. Sofia was extremely confused and expressed she felt this was very unfair considering you only reported an issue to her at 2.11pm via email as previously mentioned. Whilst we appreciate you may have felt frustrated in the moment due to a lack of response from concierge and the landlord prior to contacting Sofia, we are amazed you felt it was fair and appropriate to target our agency and make serious allegations of misconduct. We can confirm, due to the 'Covid 19' pandemic, all Hunters Offices are closed to the general public, this step is necessary to protect our staff members and our customers however we remain at our desks, dedicated to working hard and answering any queries over the telephone and via email. At Hunters we are committed to working safely by reducing unnecessary contact helping to stop the spread. We have no record of your visit to our offices on Saturday, however you would have been advised to call us on the telephone or email, the same way you did during the entire process prior to move in day. Sofia and our entire Hunters team pride themselves on excellent customer service leading to great customer satisfaction as acknowledged this year by the British Property Awards 2020-2021 when receiving Gold Winner for Lettings Agents in Hayes. We do not accept your allegations "They really don't care and only care of getting the deposit and nothing more." this is incorrect and disturbing. We hope in the future you consider your words more carefully and the impact it can have on individuals on a personal and professional level. A little patience and understanding is required whilst we all adjust to working differently due to Covid 19.

Hi Abigail, thank you very much for the review. We are so pleased to hear that you are happy with the service, and hope your purchase continues to be as smooth as possible. Joe and the team will always be on hand to assist.

Hi Michael, thank you for the 5* review. We are so pleased to hear that you are happy with the service. Megan and the team will always be happy to help if you require further assistance.

Hi Helen, thank you so much for the 5* review. We are very happy to hear that you are pleased with the service provided. Please don't hesitate to contact Joe and the team if you require any further assistance.

Hi Jess, thank you so much for the excellent review. Joe is very happy to hear that you are pleased with the service and will always be on hand if you require further assistance.

Hi Mr and Mrs Jackson, thank you so much for the 5* review. We are so pleased that you were happy with the service provided, and hope that your daughter is very happy in her new home. Please don't hesitate to contact Amy and the team if you need any assistance in the future.

Hi Perry, thank you for the 5* review. Megan and the team will always be happy to help if you require any further assistance.

Hi Ashley, Thank you for your fabulous five star review of the service you have received from the sales team throughout the whole process. It was an absolute pleasure working with you and I am glad we have lived up to your expectations. We want to thank you again for choosing Hunters as your selling agent. We wish you and the family all the best in the future.

Hi Rebecca, thank you for the excellent review. Please don't hesitate to contact Max and the team if you have any questions

Thank you Lia

Hi Emily, thank you so much for the excellent review. Max is delighted to hear that you are happy with the service provided, and will be happy to help in the future should you have any queries.

Hi Richard, thank you for the 5* review.

Hi Edwin, thank you for the fantastic review. We hope you are very happy in your new home, but please don't hesitate to contact us if you need any further assistance.

Hi Simon, Thank you for your great review of our office. It was a great pleasure to sell your property and I am glad we lived up to your expectations. We hope you have settled in well into your new home and we want to thank for choosing Hunters to sell with.