Trusted Agent profile · Greater London
★★★★★
9,694 reviews across 20 offices and 4 platforms
Felicity J Lord has 20 offices, all in London (Greater London). Together they have 9,694 reviews on four platforms, rated 4.7 out of 5 overall.
8,750
Reviews on Google
All 20 offices
9
Reviews on Facebook
All 20 offices
13
Reviews on The Trusted Agent
All 20 offices
922
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I put my flat on the market in Apr 2014 on the basis of FJL's advice of asking price of 425-450k. THis was even though the previous sales in the block of ...Read the review from sellers
I was introduced to FJLord as a tenant looking to rent a flat, it was easy to get an agreement and after 2 years, it was also easy to leave the property. I must ...Read all 3 from tenants
Felicity J Lord's 20 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Felicity J Lord, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleCharlie came to value my flat for a probate valuation. He's a really nice guy and very knowledgeable of the local market. He's very efficient and I received my probate valuation the next day. Thankyou Charlie.
Dear John, Thank you for your wonderful review and it was a pleasure helping you. Kind regards, Charlie Saville Branch Manager (Sales)
5/5
GoogleI had the pleasure of dealing with Sena Wogormebu, Property Manager of Islington branch on 21JAN25. Received the most amazing, kind and efficient service that one can only dream of. Thanks Sena - you were superb and made my day - Happy New Year.
Dear Ranjit, Thank you for your five star review and kind words. Kind Regards Sena Wogormebu, Property Manager Felicity J Lord
5/5
GoogleSachin was a great guide during my viewing, he went the extra mile and explored other parts of the historic property.
1/5
TrustpilotDon't use these bloodsucking…
Don't use these bloodsucking leeches!!!! Terrible company, initially we asked ONLY for them to find us tenants to rent our house in London, paying a one off fee. Somehow despite NEVER signing a contract to do so, they're now taking a monthly rent collection fee. They now claim they never offer a service to just find you a tenants, and that we must have agreed/signed a contract to do this. We KNOW we didn't ask for this, when asked to show us this contract they just ignore our requests. So now these vampiric leeches take a monthly fee, which was NEVER agreed with us. Now for the last 4 months they've failed to pay anything on time. We have to phone up/email many times to finally get the rent money paid to us. A few years ago they charged us for an electrician to come and inspect our electricity fuse box etc, they charged us £350.00 for some chump to write an incomprehensible bs report that was utter drivel. Because the illegible nonsense THEIR electrician provided was so poor, we then had to pay for a decent electrician to redo the report again and then use him to install a new fuse box. If we'd have used their electrician, it's pretty obvious they would have charged well over the going rate. Our local electrician did the job and the report for the same price they charged for just the report. We've been ripped off for rent money before, and now that it's every month they fail to pay us, we're on edge waiting for these see you next Tuesday's to do the same. For such a large company withholding rent owed to us for a few weeks, and doing similarly to for eg a few hundred gives them access to potentially high amounts of money. It feels like any day now this company will declare bankruptcy and make off with that money owed. Companies like these are disgustingly amoral, their staff are almost all rude on the phone, apathetic, arrogant with no hint of empathy. Don't use these bloodsucking leeches!!!!
5/5
GoogleThe agent who helped with my search and enquiries at the estate agents was very helpful throughout the process. Precious was responsive, clear, and supportive, making everything straightforward and stress-free. (Blackheath)
Thank you Kakra, for taking the time to share your experience. We’re delighted to hear that Precious was able to support you so effectively throughout your search. Her responsiveness and clear communication are exactly what we strive for, … More
5/5
GoogleFelicity J. Lord recently facilitated my purchase of an apartment in Greenwich and they provided excellent services. I was impressed with the way that Felicity J Lord is so close to their clients and the community and they went the extra …
HI Michael Thank you very much for taking the time to share such a thoughtful review. We’re delighted to hear that you had a positive experience purchasing your apartment … More
5/5
GoogleRia was lovely showing us around a property. She was knowledgeable and friendly, making the whole viewing experience very easy and stress-free.
Thank you so much for taking the time to leave such a kind review. Ria will be really pleased to hear this. She always aims to make viewings relaxed and informative, so it’s great to know that came across. We really appreciate your feedback and hope to help you again at some point.
5/5
GoogleVery professional. Very impressed. Ria was very knowledgeable and put us at ease.
Thank you so much for taking the time to leave such a kind review. Ria will really appreciate your lovely words, she always aims to make viewings relaxed and informative, so it’s great to hear that came across. We’re grateful for your support and hope to help you again soon.
5/5
GooglePrecious Fatola recently organised a local viewing on a couple of properties for us. We found her to be friendly & approachable, Her helpful [and unobtrusive style] demonstrated a keen desire to answer questions and clarify understanding. …
Thank you so much for taking the time to leave such a thoughtful review. Precious will really appreciate your kind words, she always aims to be friendly, helpful and never pushy, so it’s great to hear that came across. We’re glad the viewings were a positive experience for you and thank you again for your support.
5/5
Googlegreat communication from the start, viewing was booked quite easily. Precious was lovely and showed us around the property
Thank you for the lovely feedback. We’re really pleased to hear the communication was clear from the start and that booking the viewing was straightforward. Precious will be glad to know you enjoyed the viewing experience, she always … More
5/5
GoogleHave had a lovely time working with Ria. She was very informative about the property and great response time during our correspondence. She was a pleasure to speak to via phone and email and would definitely recommend to anyone
Thank you so much, Brittany! . I’m glad that Ria could provide helpful information and be responsive throughout the process. I really appreciate your kind words and recommendation, it means a lot. Wishing you all the best, and please don’t hesitate to reach out if you ever need anything in the future
5/5
GoogleThank you to Precious and Felicity J Lord for helping us in our property search. We were communicated with well and Precious helped us along the way with lots of helpful hints and tips. Thank you!
Dear Paul, Thank you very much for taking the time to share your kind feedback and review … More
5/5
GoogleViewed a flat on the day I enquired. Within a week and a half I had moved in (within that week the landlord had completed repainting and repairs, so the property was in great condition for move in). Thanks to Gemma for her attentiveness and good communication! Thanks also to Muzaffer for his help on signing the tenancy agreement. Great experience all round.
Dear Robin, Thank you so much for taking the time to leave us a great review. It was my pleasure to be of assistance. I look forward to continue helping you in the future! - Many thanks. Gemma and Muz, Shad Thames.
5/5
GoogleMy point of contact was Simona and she was a treasure. She is the only agent I dealt with who was on time and showed genuine care about what we were looking for, with reasonable updates and understanding. Her calm energy made us feel that we can trust her completely, especially since she showed genuine care in helping us find a new home and not just a flat. She was always easy to reach and fast responding to any questions we had or changes in our search, and providing us with honest and true information which only made her even more trustworthy. I have dealt with a lot of agents and can confidently say that she was the most helpful out of all.
Good Afternoon Maria, Thank you for taking the time to write such a lovely review. We are delighted that you enjoyed working with Simona. Kind regards, Monika Lazauskiene - Lettings Partner Felicity J Lord, Shad Thames
5/5
GoogleMuzzafer was extremely helpful in organising a swift letting process for my flatmate and myself. Highly recommend him and the agency!
Dear Trina, thank you for taking the time to leave a review. It was my pleasure to be of assistance! Muzaffer Sasmaz - Shad Thames Property Management
5/5
GoogleHonestly, looking for a new property is usually a nightmare, however this time it was done with ease. This is thanks to Ayo who was very willing to help, exceeded expectations as an agent. The level of professionalism, attention to detail, and deep market knowledge made all the difference. He was always available, incredibly patient, and proactive in solving problems before they even arose. Thanks to him the entire experience was seamless and even enjoyable. I would recommend them to anyone without hesitation!
5/5
GoogleI had a great experience working with my agent, Nihaj. He was responsive to my queries, helped me through the negotiation process, and made sure the move into the flat went smoothly. Communication was easy and he was reachable whenever I needed assistance.
Hello Ravenska, Thank you for taking time to give us a review. It was our pleasure assisting you in your relocation. Kind regards, Nihaj & Greenwich Lettings Team
5/5
GoogleMartin, Ediz and the team really helped make the purchase as painless as possible.
Dear Steven, Thank you for your review, it was a pleasure helping you find your property and if you need any help or advice in the future we are always here to help! We wish you the very best for the future.
5/5
GoogleThanks so much to Martin, Ediz, and the team at Felicity Lord, Wapping. They are extremely competent and experienced agents who provided expert, one-to-one support with a warm, personal approach throughout the entire sales process. We can highly recommend them. Thanks so much, guys!
Dear Clayton Thank you for your review, it was pleasure working with you and helping you sell your property. On behalf of the Wapping FJL team, we wish you the very best for the future. Best regards Martin Lawes
5/5
GoogleJohn C. has been very helpful. I would recommend engaging with him if you are looking for a property. He knows the market very well and has been very supportive along the process.
Dear Sélima, Thank you sincerely for your thoughtful words. It is a pleasure assisting you in your search, and I’m glad my guidance and local insight contributed to making the process smoother. Best regards, John Costea - Felicity J Lord - Canary Wharf (Sales Team)
1/5
GoogleExtremely disappointing experience. Despite paying a holding deposit and signing a holding agreement, the agent continued entertaining higher offers. Communication was dragged out for weeks, only to cancel the tenancy one week before the agreed start date. Completely unprofessional and unethical. I would not recommend
We’re sorry to hear that you were disappointed with your experience and appreciate you taking the time to share your feedback. We did our best to keep you fully informed throughout the process and maintained regular communication regarding updates from the landlord, as confirmed in our email correspondence. We would also like to clarify that no deposit was ever paid for the property. Unfortunately, the final decision to proceed did not rest with us, and we understand how frustrating this situation must have been. We always aim to act professionally and transparently, and we regret that this did not meet your expectations on this occasion. We wish you all the best in finding a suitable property.
1/5
GoogleRating only, no written review.
5/5
GoogleSo grateful for Ruby’s fantastic support. She is always helpful, friendly, and made the whole process so much easier by handling issues efficiently and professionally. Truly excellent service!
Dear Libby, Thank you so much for your kind words it truly means a lot. It was a pleasure assisting you! I'm always happy to help in any way I can. Kind regards, Ruby Scott - Felicity J Lord - Canary Wharf
5/5
GoogleWe are very happy with this agency. Inga was very helpful and answered all our questions and gave us great advice as well. Would definitely recommend to use this agency if you are looking to rent in London.
Dear Julia, Thank you ever so much for taking the time to leave us such a wonderful review! If there is anything more we can do for you, please don't hesitate to reach out. We look forward to assisting you again in the future.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (Suite 2.01b) has the most, with 1,544 reviews rated 4.3 out of 5, followed by London (22-23) with 1,500.
The 20 Felicity J Lord offices, by town:
3 reviews from tenants, rated 3.7 out of 5 on average. For example, João wrote: "I was introduced to FJLord as a tenant looking to rent a flat, it was easy to get an agreement and after 2 years, it was also easy to leave the property. I must ..."
Yes. In The Trusted Agent 2026 awards: Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Platinum; Felicity J Lord, London won Gold.
