Dacre Son and Hartley estate agents in Baildon, Shipley, Bingley and 17 more

★★★★★ 1/5

Trustpilot

Sharp Practice

As per the 15+ negative reviews already written about this so called Agency NOTHING has changed. Thank God that due to their sharp practice I a cash buyer was not even disclosed to the seller nor afforded a viewing of the property I wished to purchase. I was told," Don't bother going to the house it's just been sold". I was 2miles from the house on the Date and Time agreed for my "Viewing" !!!! It transpired it was sold the day before and they didn't have the courtesy to tell me nor the owner who wanted a "Cash Buyer" NOT TO BE TRUSTED!!!!!

Sam · 25 September 2023 · Dacre Son and Hartley Ripon (10 Queen Street)

★★★★★ 2/5

Trustpilot

A disappointing service

Such a disappointing service from Dacres. Getting to the point of having your home valued is a big thing, especially in the current climate. And having worked hard on making significant improvements to the house, the descriptions received by the valuer were unfair, mostly negative and insulting. There was a lot of talking and very little listening. Realistic and constructively critical comments are one thing, insults are another and there are ways in which you can support and guide a potential vendor without making them feel so uncomfortable and upset in the process. Sadly, this isn't an estate agent I would either recommend or use based on this. I am being generous with two stars. And a bit better response than “please give us a call to discuss” might have been helpful. E.g. who do I call? on what number?

KPop · 25 September 2023 · Dacre Son and Hartley Settle (3)

★★★★★ 5/5

Google

We recently bought from Dacre's in Settle and the help, wisdom, perseverance and very welcome calm were hugely appreciated. Thank you Tom and team.

A · 23 September 2023 · Dacre Son and Hartley Settle (High Street)

★★★★★ 5/5

Google

We recently bought from Dacre's in Settle and the help, wisdom, perseverance and very welcome calm were hugely appreciated. Thank you Tom and team.

Malcolm · 9 September 2023 · Dacre Son and Hartley Settle (High Street)

★★★★★ 5/5

Trustpilot

Dacres Wetherby office are superb

Dacres Wetherby office are friendly, intelligent, effective and efficient. I would fully recommend. Elaine is a star.

John · 24 August 2023 · Dacre Son and Hartley Settle (3)

★★★★★ 1/5

Google

I’d like to start by saying this is the first review I’ve ever left for anything! But after recently selling our house through Dacre son and Hartley I couldn’t not come on and share my experience. Yes we have had a difficult buyer but Dacre’s have really not helped this. James has been rude and hard work with constant pressure to push our onward chain through, repeatedly asking questions we have answered adding stress to an already stressful situation and worst of all telling our buyers they were ok to come round and measure up when we hadn’t agreed to this leaving them standing on our driveway whilst I was out but my kids were home alone worried. I really wish we had chosen someone else to sell our house.

Hannah · 22 August 2023 · Dacre Son and Hartley Harrogate (17 Albert Street)

★★★★★ 5/5

Google

Kelly was great! Super helpful, professional and friendly through the whole process. Can’t recommend her enough!

Kay · 19 August 2023 · Dacre Son and Hartley Baildon (8 Westgate)

★★★★★ 5/5

Google

Kelly was great! Super helpful, professional and friendly through the whole process. Can’t recommend her enough!

Kay · 18 August 2023 · Dacre Son and Hartley Baildon (8 Westgate)

★★★★★ 5/5

Google

Another great experience using Dacres, Baildon. Jonathan and the team are like a well-oiled machine. Jonathan showed real commitment to getting us a good sale, always available to contact and answer questions - much appreciated! Kelly is so quick to follow through at each stage - it lead to us exchanging in just 5 weeks - amazing! We would certainly recommend Dacres.

Jane · 18 August 2023 · Dacre Son and Hartley Baildon (8 Westgate)

★★★★★ 5/5

Google

What a fantastic experience we have had with Jonathan and Kelly. They have made everything so easy and we cannot wait for our new chapter to start. We cannot praise them enough and would highly recommend them if you want to have a fantastic experience with the vast knowledge they can give you. Thanks for everything you have done :-)

Tim · 18 August 2023 · Dacre Son and Hartley Baildon (8 Westgate)

★★★★★ 5/5

Google

Just bought our first home with Kelly at Dacre, Son & Hartley. The service she provided from start to finish was just amazing. Kelly kept us updated throughout the whole process, making it a lot less stressful! She was always super friendly and answered all of the questions I asked (a lot too haha!) I would highly recommend Kelly and the team to anyone. Thank you so much again Kelly🌟

Bethany · 18 August 2023 · Dacre Son and Hartley Baildon (8 Westgate)

★★★★★ 1/5

Trustpilot

poor customer service, very disappointed

Recently saw a house I wanted to purchase and the estate agent dealing with me was also the vendor associated with 3 other vendors. I was told that my offer was accepted and received confirmation of this. I was advised by the estate agent (vendor) that she and her husband who showed us around the house really wanted us to purchase the house although they had received a higher cash offer. In such a short time I built a good relationship with the estate agent and a couple of days ago she advised me to send all my paperwork over including ID and mortgage offer along with proof of the deposit to secure the house, which was done. Only now have I called back to discuss if there was anything else they needed and the estate agent I had been speaking to ( the vendor) advised her colleague was dealing with my case now, only to find out from her colleague ( the branch manager) that they had decided to accept someone else's offer, (although mine was guaranteed to be accepted) who had offered more and in cash? But they didn’t have the decency to tell me, what’s more, disappointing is the fact the state agent I was dealing with ( the vendor) advised me when I just called someone else was dealing with my case , I think honesty goes a long way and as I said to the branch manager had she of told me this information her self they had accepted another offer I would have not taken as bad, especially when she guaranteed that It was me they wanted to buy the house. When trying to explain this to the branch manager I found him very patronising in explaining the process with his shouting tone of voice and that the estate agent didn’t have time to call me as “ she was too busy trying to clean her desk before 5 pm for her holiday” My gosh that is some level of customer service. Very disappointed.

The · 11 August 2023 · Dacre Son and Hartley Settle (3)

★★★★★ 5/5

Google

Just bought our first home with Kelly at Dacre, Son & Hartley. The service she provided from start to finish was just amazing. Kelly kept us updated throughout the whole process, making it a lot less stressful! She was always super friendly and answered all of the questions I asked (a lot too haha!) I would highly recommend Kelly and the team to anyone. Thank you so much again Kelly🌟

Bethany · 5 August 2023 · Dacre Son and Hartley Baildon (8 Westgate)

★★★★★ 5/5

Google

What a fantastic experience we have had with Jonathan and Kelly. They have made everything so easy and we cannot wait for our new chapter to start. We cannot praise them enough and would highly recommend them if you want to have a fantastic experience with the vast knowledge they can give you. Thanks for everything you have done :-)

Tim · 5 August 2023 · Dacre Son and Hartley Baildon (8 Westgate)

★★★★★ 5/5

Trustpilot

House purchase in Settle

We've just exchanged contracts on a house purchase in Settle, arranged through Dacres local branch. They've been extremely helpful throughout our whole house-hunting and purchasing process, managing to fit in viewings when we were up in Settle, sometimes at quite short notice. We'd particularly like to mention Andrew, who showed us round several houses, Tom , who responded to email messages when the office wasn't open, Mel, who we spoke to at the beginning, and who let us peer over her shoulder to see the details of a property, and Julia who passed on her local knowledge during our second viewing of the house we're buying. A thoroughly professional approach from all.

I · 25 July 2023 · Dacre Son and Hartley Settle (3)

★★★★★ 5/5

Google

Another great experience using Dacres, Baildon. Jonathan and the team are like a well-oiled machine. Jonathan showed real commitment to getting us a good sale, always available to contact and answer questions - much appreciated! Kelly is so quick to follow through at each stage - it lead to us exchanging in just 5 weeks - amazing! We would certainly recommend Dacres.

Jane · 22 July 2023 · Dacre Son and Hartley Baildon (8 Westgate)

★★★★★ 5/5

Google

Kelly at Dacres has been absolutely incredible in keeping things progressing during our house exchange. So prompt and organised, kept me fully updated on conversations - she made the entire process a lot less stressful! Thanks so much again Kelly

Rachel · 19 July 2023 · Dacre Son and Hartley Baildon (8 Westgate)

★★★★★ 5/5

Google

We looked around a lot of houses with a lot of estate agents and Dacre was by far the best. Kelly in particular was very patient as we looked around all the houses available in the area. Once we finally found a house Kelly was on hand to answer any question and ensure the process was smooth. In fact we exchanged after 5 weeks! We would highly recommend Dacre

Madeleine · 19 July 2023 · Dacre Son and Hartley Baildon (8 Westgate)

★★★★★ 5/5

Google

I've been so pleased with the help Dacres have given me during the sale of my property. Nick who came to do the valuation is extremely knowledgable about the Knaresborough property market. Anita was on hand throughout to answer my questions and help manage discussions with my buyers. I didn't realise quite how much they would be helping me with the sale - thank you :D

Jocastaperry · 29 June 2023 · Dacre Son and Hartley Knaresborough (The Manor House 97 High Street)

★★★★★ 5/5

Google

Kelly at Dacres has been absolutely incredible in keeping things progressing during our house exchange. So prompt and organised, kept me fully updated on conversations - she made the entire process a lot less stressful! Thanks so much again Kelly

Rachel · 17 June 2023 · Dacre Son and Hartley Bingley

★★★★★ 5/5

Google

We looked around a lot of houses with a lot of estate agents and Dacre was by far the best. Kelly in particular was very patient as we looked around all the houses available in the area. Once we finally found a house Kelly was on hand to answer any question and ensure the process was smooth. In fact we exchanged after 5 weeks! We would highly recommend Dacre

Madeleine · 17 June 2023 · Dacre Son and Hartley Bingley

★★★★★ 5/5

Google

Great service and communication.

Peter · 14 June 2023 · Dacre Son and Hartley Baildon (8 Westgate)

★★★★★ 5/5

Google

I found Dacres very friendly and professional

Brian · 14 June 2023 · Dacre Son and Hartley Baildon (8 Westgate)

★★★★★ 5/5

Google

Fantastic service from Jonathan and his team.....all lovely and professional. Highly recommend

Susan · 14 June 2023 · Dacre Son and Hartley Baildon (8 Westgate)