Dacre Son & Hartley Keighley reviews in Bradford

★★★★★ 5/5

Trustpilot

Would highly recommend

Would highly recommend. Staff in at the West Park office (thanks Jen and Amie) were very professional, helpful and did exactly what was promised. Throughout the viewing process they kept us up to date, always had a named contact who was prompt to respond to questions. When it came to completing the sale - we had many issues agents in the chain and solicitors, however Jen and Amie chased up, kept us informed and I felt were always working in our best interests.

AK · 30 July 2025

★★★★★ 2/5

Trustpilot

A disappointing service

Such a disappointing service from Dacres. Getting to the point of having your home valued is a big thing, especially in the current climate. And having worked hard on making significant improvements to the house, the descriptions received by the valuer were unfair, mostly negative and insulting. There was a lot of talking and very little listening. Realistic and constructively critical comments are one thing, insults are another and there are ways in which you can support and guide a potential vendor without making them feel so uncomfortable and upset in the process. Sadly, this isn't an estate agent I would either recommend or use based on this.

KPop · 30 November 2023

★★★★★ 4/5

Trustpilot

Great service from Ian Bradbury at Darce Son & Hartley

Ian B at Darce Son and Hartley was friendly and professional. His reassuring manner, mixed with his knowledge and understanding, gave us complete confidence every step of the way. It’s rare to find someone who truly listens and cares, and Ian went above and beyond to ensure everything was handled for us. I would highly recommend Darce Son and Hartley, especially because of Ian’s outstanding service. Thank you for making a positive buying experience.

Jalpa · 3 June 2025

★★★★★ 1/5

Trustpilot

Terrible service

Terrible service, unethical and will screw you over as a buyer as soon as look at you. Had an issue with our sale, but they stated they'd keep the chain together. They didn't, they have said they were contacted by someone who found out, but there was no need to do this. We were back procedable by the Wednesday. On the Thursday EVENING they showed the property again, having never informed us this was happening.

Adam · 21 February 2026

★★★★★ 5/5

Google

Thank you to everyone at Dacre Son and Hartley for helping us buy the house we Love and now call Home! A special thank you must go to Aleysha for all her hard work and efforts to keep our sales together during some tricky times. We got there in the end as promised by Aleysha who was very personable and professional. Dee and Rachel always accommodating so thank you to you both also. Highly recommend Dacres!

Sarah · 24 October 2020

★★★★★ 1/5

Trustpilot

Sharp Practice

As per the 15+ negative reviews already written about this so called Agency NOTHING has changed. Thank God that due to their sharp practice I a cash buyer was not even disclosed to the seller nor afforded a viewing of the property I wished to purchase. I was told," Don't bother going to the house it's just been sold". I was 2miles from the house on the Date and Time agreed for my "Viewing" !!!! It transpired it was sold the day before and they didn't have the courtesy to tell me nor the owner who wanted a "Cash Buyer" NOT TO BE TRUSTED!!!!!

Sam · 25 September 2023

★★★★★ 5/5

Google

we didn't get off to a great start this was not at no fault of their own this was down to me not understanding the process, however throughout they remained sympathetic and professional to which I think they don't get the credit they deserve, Aleysha, Dee & Rachel were amazing to deal with....I would most defiantly recommend them Thank you all for your help guys it is truly appreciated...….

Jay · 25 October 2019

★★★★★ 5/5

Google

As First time buyers, me and my partners were experiencing a lot of stress through this process. All I can say is Lily and Dee were both extremely helpful and caring during the process of the purchase. They were both knowledgable and kind, … More

Logan · 25 February 2025

★★★★★ 5/5

Google

A massively helpful estate agency. Every person is polite and helpful. Aleysha is an absolute joy to work with and is a true asset to the team. She knows exactly what I am looking for and is quick to answer queries and questions. She clearly knows her stuff and there is no property related question that she doesn't know or can't find out.

Sam · 24 October 2020

★★★★★ 5/5

Trustpilot

Top top man Phil

I used Dacre, Son & Hartley’s Elland Branch for the sale of my property. The process was completely flawless. Phil was fantastic. He helped with the valuation and with his expert help, we accepted an offer on the house within 9 days of listing. If you ever need an estate agent Phil is definitely THE MAN! Thank you.

Claire · 22 March 2021

★★★★★ 2/5

Google

Poor communication ! Unprofessional service, made an offer on property and placed on waiting list before a decision was made . Thereafter kept in dark until an attempt was made for some feedback by phoning Office direct, only to be told … More

N · 23 November 2022

★★★★★ 1/5

Trustpilot

poor customer service, very disappointed

Recently saw a house I wanted to purchase and the estate agent dealing with me was also the vendor associated with 3 other vendors. I was told that my offer was accepted and received confirmation of this. I was advised by the estate agent (vendor) that she and her husband who showed us around the house really wanted us to purchase the house although they had received a higher cash offer. In such a short time I built a good relationship with the estate agent and a couple of days ago she advised me to send all my paperwork over including ID and mortgage offer along with proof of the deposit to secure the house, which was done. Only now have I called back to discuss if there was anything else they needed and the estate agent I had been speaking to ( the vendor) advised her colleague was dealing with my case now, only to find out from her colleague ( the branch manager) that they had decided to accept someone else's offer, (although mine was guaranteed to be accepted) who had offered more and in cash? But they didn’t have the decency to tell me, what’s more, disappointing is the fact the state agent I was dealing with ( the vendor) advised me when I just called someone else was dealing with my case , I think honesty goes a long way and as I said to the branch manager had she of told me this information her self they had accepted another offer I would have not taken as bad, especially when she guaranteed that It was me they wanted to buy the house. When trying to explain this to the branch manager I found him very patronising in explaining the process with his shouting tone of voice and that the estate agent didn’t have time to call me as “ she was too busy trying to clean her desk before 5 pm for her holiday” My gosh that is some level of customer service. Very disappointed.

The · 11 August 2023

★★★★★ 5/5

Trustpilot

House purchase in Settle

We've just exchanged contracts on a house purchase in Settle, arranged through Dacres local branch. They've been extremely helpful throughout our whole house-hunting and purchasing process, managing to fit in viewings when we were up in Settle, sometimes at quite short notice. We'd particularly like to mention Andrew, who showed us round several houses, Tom , who responded to email messages when the office wasn't open, Mel, who we spoke to at the beginning, and who let us peer over her shoulder to see the details of a property, and Julia who passed on her local knowledge during our second viewing of the house we're buying. A thoroughly professional approach from all.

I · 25 July 2023

★★★★★ 5/5

Google

Ian & his team were fantastic!! I must say,they worked beyond my expectations in terms of support,advice & they went out of their way to make things happen. Felt we were in safe hands.....

Shahbaz · 18 June 2025

★★★★★ 5/5

Trustpilot

I'm both buying a property and selling…

I'm both buying a property and selling a property through Dacres and from the start the experience has been outstanding with excellent communication from Gavin, Sue, Adam and Em! I can't thank them all enough for keeping me regularly up to date, being very honest, fair and balanced in the feedback and getting my property advertised so quickly! Within a day they had 10 viewings and I've had 2 offers already. They have worked the most unsociable hours to help me sell quickly knowing that it is a requirement for the seller of the house I'm looking to buy and have been so flexible in their approach. Customer service at it's best! In all honesty I'd never heard of them before thinking of putting my house on the market, I was given their information through a local Facebook page recommendation - I definitely see why they were recommended! THANK YOU!

Sarah · 12 March 2022

★★★★★ 5/5

Google

Fantastic service. Professional, efficient, friendly and stress free. Aleysha looked after us and provided great customer service. Dee and Rachel were also very happy to help us. The office environment is calm and private. Would highly recommend. 👍 …

Jill · 25 October 2019

★★★★★ 1/5

Google

Disappointing experience, Aleysha wasn’t able to provide us with consistent updates maybe due to lack of information or quite possibly incompetency in this particular role. I would suggest further training in customer service skills due to the public facing nature of an estate agents daily tasks. Struggled specifically when speaking on the phone, unable to answer straight forward questions without bitter, attitude fuelled response. Quite unfortunate as we had brief pleasant communication from others at Dacres.NegativeProfessionalism

Maisie · 24 October 2021

★★★★★ 5/5

Google

Very happy with service provided from Dacre Son and Hartley Keighley. Ian and his whole team have been great. Used their services for our sale and couldn't fault. Very proactive working through the sale to exchange and completion. Thank you!

Christina · 8 June 2024

★★★★★ 1/5

Google

Terrible service, appalled by how they treated an old lady. They need to educate their staff in good customer service, creating a positive experience and doing the right and honest thing. Greedy crooks! Terrible recommendation of conveyancing services that will end with the ombudsman. *do not touch with a barge pole*

Elizabeth · 22 January 2025

★★★★★ 1/5

Trustpilot

Poor Customer Service

Telephoned 4 times before I managed to get through. Left a voicemail - no call back. When I finally managed to speak to someone they stated that they were not doing anymore viewings despite the property only coming on the market yesterday. I was a cash buyer with no chain but they were not bothered stating everyone is a cash buyer. Rude!!

Kash · 2 February 2022

★★★★★ 2/5

Google

Had an offer on a property accepted with a relation to someone at dacre, done nothing but chase chase chase. Even another branch I had to do the same thing when looking around. I have no trust in this company and have proceeded elsewhere

Danny · 16 March 2025

★★★★★ 5/5

Google

The team at Dacres have been extremely helpful and we are so grateful to them for making our move go smoothly. They have been fantastic at communicating with us and making sure progress was made at every stage of the process. We will be recommending them to friends and family and will certainly use them again in the future.PositiveResponsiveness

Jo · 24 October 2021

★★★★★ 5/5

Trustpilot

My mum recently passed away and we had…

My mum recently passed away and we had to sell her apartment. It was a very tricky place to sell as it was partly owned by a housing association. One of the other estate agents in ilkley really devalued it and even scoffed saying in future they may refuse to sell these apartments.

Lynne · 30 June 2021

★★★★★ 1/5

Trustpilot

Not much of a salesperson

Matthew Fox from the Saltaire office came and did a valuation of our home, after we showed interest in one of their properties.

GCP · 6 July 2025