Trusted Agent profile · Bradford
★★★★★
66 reviews across 2 platforms
75 North Street, Keighley, BD21 3RZ, Bradford, BD21 3RZ
Dacre Son & Hartley's office in Bradford, at 75 North Street, is rated 3.6 out of 5 across 66 reviews on two platforms, including 38 Google reviews rated 3.8.
Every review we hold for the Bradford office, from every platform, shown as written. First names only.
1/5
GoogleTerrible service, appalled by how they treated an old lady. They need to educate their staff in good customer service, creating a positive experience and doing the right and honest thing. Greedy crooks! Terrible recommendation of conveyancing services that will end with the ombudsman. *do not touch with a barge pole*
1/5
TrustpilotPoor Customer Service
Telephoned 4 times before I managed to get through. Left a voicemail - no call back. When I finally managed to speak to someone they stated that they were not doing anymore viewings despite the property only coming on the market yesterday. I was a cash buyer with no chain but they were not bothered stating everyone is a cash buyer. Rude!!
We are very sorry to hear you are disappointed. In this instance we were told by the property owner that they did not want any more viewings irrespective of the buyer’s position. Please contact us at marketing@dacres.co.uk and we will ensure your requirements are fully registered so you benefit from being on our mailing system. The current market is very busy and we understand that can be an immense source of frustration for buyers but that does not take away from the high standards of service we aspire to and which are reflected in our overall service rating.
2/5
GoogleHad an offer on a property accepted with a relation to someone at dacre, done nothing but chase chase chase. Even another branch I had to do the same thing when looking around. I have no trust in this company and have proceeded elsewhere
5/5
GoogleThe team at Dacres have been extremely helpful and we are so grateful to them for making our move go smoothly. They have been fantastic at communicating with us and making sure progress was made at every stage of the process. We will be recommending them to friends and family and will certainly use them again in the future.
Thank you for leaving this amazing five star review for the Keighley team. We wish you all the very best in your new home!
5/5
TrustpilotGreat response to my concern.
I recently put a review on here regarding a staff member Anita.
Thank you for taking the time to update your review. Anita truly embodies our commitment to excellent customer service, and we are glad she made such a positive difference for you. We wish you all the best in your new home.
1/5
GoogleMy dad uses this company to rent his house out, we had a valuation done a few weeks by a seperate company and the man tnat did the valuation came back and said the house was filthy they had lied about the size of dog they had and he was unable to use any photographs to advertise the house as it is in such a bad state! I contacted davre son and hartley and expressed our conserns and got told by the lady i spoke to that she did not deal with this stuff so would email tne information through to the relevant person and i would be contacted. This never happened so i called back and i got put through to the correct person, i was told an inspection would be done and if it was as bad as i was told then they would be giben a week to sort it out and another inspection would be done, i also asked for pictures of the house and was told i would get them, i have still not heard back from them and it has been at least 2 weeks since we had any contact. I will be trying to contact them again on monday morning. At the very least they could have sent my father a letter he is a very ill elderly man and is worried sick about his only investment i am disgusted with this place!
5/5
GoogleI have changed my review from 1 star to five, I have been dealing with Rachel over the last four weeks and she has been brilliant, keeping me updates regularly and has now found me a tenant.
We’re sorry that you had some difficulty making your initial appointment. It is our understanding that you have since had an appraisal with Racheal which has resulted instructing Dacres to let your property. If you need to discuss any further concerns in more detail please do not hesitate to contact our team on 01535 611511. Many thanks
1/5
GooglePoor customer service from the agent who came to see us, and no contact after viewing our property until a courtesy call came from someone else at the office (in the meantime we had both listed and agreed a sale on the property)
Thank you for taking the time to review our service. We are sorry that you have reviewed us as you have and that you felt our representative didn’t perform to the expected level. We acknowledge and appreciate the feedback from your experience but would like to emphasise that of the 22 reviews on AllAgents.co.uk 20 of those reviews award a response of 4 or more stars out of a possible five (17 or the reviews are 5/5), and as a firm we are rated on that site as the top firm in Keighley as of 16.1.18. We hope we can help you in the future.
1/5
GoogleVery disappointing. Wasted a week of precious sale time, waiting around for the marketing of our property to be forwarded. Awful marketing and overall, an utterly unprofessional service. Clearly disinterested in helping us... If your boss isn't interested in the business, what hope does the rest of your team have?
5/5
GoogleThank you to everyone at Dacre son and Hartley for all of your help and the gift box we recieved from you was such a special touch. Thank you!!
Thank you so much for leaving the team this lovely 5 star review. We're really pleased you liked the completion box! Best wishes
2/5
GoogleUnfortunately the sales persons words on the viewing day didn't match the office's words on the day of booking the viewing. I did explain to the sales woman but she didn't seem to understand / care or anything!! Left the viewing very quickly as I don't appreciate PORKIES, thank you
5/5
GoogleExcellent service, great communications and they understand the local market very well.
We are delighted to hear you were so pleased with the service from our team at Keighley. Thank you for letting us know.
2/5
GoogleNot very proffesional
We're sorry to hear that you feel we were not professional. We strive to provide a high standard of service to our customers, whether they are selling or buying. Please contact us so we can discuss further.
5/5
GoogleExcellent help from Dee!
Hi Stef, thank you for leaving us a five star review! We will make sure this feedback is passed onto Dee and the rest of the team at Dacres Keighley.
5/5
GoogleA great company and great customer service from aleysha! I would highly recommend!
Thank you for taking the time to leave this five star review for our team in Keighley.
5/5
TrustpilotPerfect experience
I phoned Dacre son & Hartley to view a property in Giggleswick, it was a pleasure to speak to a helpful, knowledgeable person.
5/5
GoogleVery professional, took care of everything for me.
That's wonderful to hear, thank you for this lovely review.
4/5
GoogleVery good and great greenland
Thank you!
1/5
TrustpilotDon't make the same mistake 15 others did?
Dacre, Son & Hartley a firm:
1/5
GoogleJack who deals on commercial side of business is very rude attitude, they waste of time don't use them
1/5
GoogleI can not find what am looking for need to be easier to use!!!!!!
5/5
GoogleAn amazingly beautiful park
4/5
GoogleRating only, no written review.
Thank you for your 4 star review!
5/5
GoogleRating only, no written review.
Thank you for leaving Dacres Keighley a five star review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
