Dacre Son & Hartley Bingley reviews

★★★★★ 5/5

Google

We recently sold our house through Dacre, Son & Hartley in Bingley and had the pleasure of dealing with Louise Holt. From the moment our offer came in right through to completion, Louise was fantastic. She gave us helpful advice from the outset and kept in regular contact throughout the process, always making sure we were up to date with what was happening. Everything moved quickly and smoothly, and a big part of that was down to her clear communication and efficiency. Louise was always friendly, helpful and professional, and made what could have been a stressful process feel really manageable. We were always notified in advance of any viewings, and everything ran very smoothly from start to finish. We’re really grateful for all her help and would definitely recommend her to anyone selling in the area. Thank you, Louise!

Brett · 25 August 2025

★★★★★ 5/5

Google

This is the second time in 2 years I’ve used Dacres. They know the area, their valuations are spot on, photos are the best I’ve seen and the team at Bingley are very good. I sold both houses very quickly. I’d like to give a special mention to Cath Bradbury. My first sale was complex and she handled it so well. She knew exactly where all parties were at, who owed what in terms of paperwork and she went through the financials of parties in a lot of detail. She was just brilliant. I’ve dealt with Cath again this time and she’s just a lovely personable lady to deal with. She keeps you up to speed and it’s the one part of moving where I haven’t felt any stress. Thanks Cath - you’re fabulous!

Shh071 · 25 July 2025

★★★★★ 5/5

Google

We have just completed the sale of our property with Dacres, we were very pleased with the service provided by the staff in the Bingley Office. Thank you to Cath for all your help, especially with the issue we encountered late in the sale, you dealt with it promptly & efficiently & it was very much appreciated.

Helen · 9 August 2025

★★★★★ 5/5

Trustpilot

Would highly recommend

Would highly recommend. Staff in at the West Park office (thanks Jen and Amie) were very professional, helpful and did exactly what was promised. Throughout the viewing process they kept us up to date, always had a named contact who was prompt to respond to questions. When it came to completing the sale - we had many issues agents in the chain and solicitors, however Jen and Amie chased up, kept us informed and I felt were always working in our best interests.

AK · 30 July 2025

★★★★★ 2/5

Trustpilot

A disappointing service

Such a disappointing service from Dacres. Getting to the point of having your home valued is a big thing, especially in the current climate. And having worked hard on making significant improvements to the house, the descriptions received by the valuer were unfair, mostly negative and insulting. There was a lot of talking and very little listening. Realistic and constructively critical comments are one thing, insults are another and there are ways in which you can support and guide a potential vendor without making them feel so uncomfortable and upset in the process. Sadly, this isn't an estate agent I would either recommend or use based on this.

KPop · 30 November 2023

★★★★★ 4/5

Trustpilot

Great service from Ian Bradbury at Darce Son & Hartley

Ian B at Darce Son and Hartley was friendly and professional. His reassuring manner, mixed with his knowledge and understanding, gave us complete confidence every step of the way. It’s rare to find someone who truly listens and cares, and Ian went above and beyond to ensure everything was handled for us. I would highly recommend Darce Son and Hartley, especially because of Ian’s outstanding service. Thank you for making a positive buying experience.

Jalpa · 3 June 2025

★★★★★ 5/5

Google

The support we received from all the staff at Dacres could not have been better. We felt totally relaxed asking questions and the guidance given as the sale proceeded was very clear. Of particular help was the regular feedback we were given. This was so important to us and we felt we were always part of the team. From the moment Steven outlined the selling process to us, through all the detailed management by Louise, we always felt at ease, confirming that we had chosen the right team to sell our property. Thank you all.

Richard · 17 September 2025

★★★★★ 5/5

Google

Thank you to Louise who did an amazing job of getting our move completed. She was helpful, responsive, and a pleasure to deal with throughout.

George · 9 August 2025

★★★★★ 5/5

Google

We have dealt with Dacres for many years as they managed rental properties for us. Over the last few years they have sold five flats for us. They gave us good advice with regard to the asking price, kept us well informed during the process and each flat was sold and completed within a reasonable period. They have a very friendly and efficient team and their charges are competitive. I would have no hesitation in recommending them for property rentals or sales and would like to take this opportunity to thank Steven Potts and his team for all their help and advice over the years. Well done.PositiveResponsiveness, Quality, Professionalism, Value

Alan · 9 May 2022

★★★★★ 1/5

Trustpilot

Terrible service

Terrible service, unethical and will screw you over as a buyer as soon as look at you. Had an issue with our sale, but they stated they'd keep the chain together. They didn't, they have said they were contacted by someone who found out, but there was no need to do this. We were back procedable by the Wednesday. On the Thursday EVENING they showed the property again, having never informed us this was happening.

Adam · 21 February 2026

★★★★★ 1/5

Trustpilot

Sharp Practice

As per the 15+ negative reviews already written about this so called Agency NOTHING has changed. Thank God that due to their sharp practice I a cash buyer was not even disclosed to the seller nor afforded a viewing of the property I wished to purchase. I was told," Don't bother going to the house it's just been sold". I was 2miles from the house on the Date and Time agreed for my "Viewing" !!!! It transpired it was sold the day before and they didn't have the courtesy to tell me nor the owner who wanted a "Cash Buyer" NOT TO BE TRUSTED!!!!!

Sam · 25 September 2023

★★★★★ 1/5

Google

Arranged a viewing for a property. They didn't turn up on time and didn't call me as a professional courtesy to let me know they were running late and then had the cheek to say I should have waited a bit longer. As a busy professional time is money.

Donnie · 10 July 2025

★★★★★ 5/5

Trustpilot

Top top man Phil

I used Dacre, Son & Hartley’s Elland Branch for the sale of my property. The process was completely flawless. Phil was fantastic. He helped with the valuation and with his expert help, we accepted an offer on the house within 9 days of listing. If you ever need an estate agent Phil is definitely THE MAN! Thank you.

Claire · 22 March 2021

★★★★★ 1/5

Trustpilot

poor customer service, very disappointed

Recently saw a house I wanted to purchase and the estate agent dealing with me was also the vendor associated with 3 other vendors. I was told that my offer was accepted and received confirmation of this. I was advised by the estate agent (vendor) that she and her husband who showed us around the house really wanted us to purchase the house although they had received a higher cash offer. In such a short time I built a good relationship with the estate agent and a couple of days ago she advised me to send all my paperwork over including ID and mortgage offer along with proof of the deposit to secure the house, which was done. Only now have I called back to discuss if there was anything else they needed and the estate agent I had been speaking to ( the vendor) advised her colleague was dealing with my case now, only to find out from her colleague ( the branch manager) that they had decided to accept someone else's offer, (although mine was guaranteed to be accepted) who had offered more and in cash? But they didn’t have the decency to tell me, what’s more, disappointing is the fact the state agent I was dealing with ( the vendor) advised me when I just called someone else was dealing with my case , I think honesty goes a long way and as I said to the branch manager had she of told me this information her self they had accepted another offer I would have not taken as bad, especially when she guaranteed that It was me they wanted to buy the house. When trying to explain this to the branch manager I found him very patronising in explaining the process with his shouting tone of voice and that the estate agent didn’t have time to call me as “ she was too busy trying to clean her desk before 5 pm for her holiday” My gosh that is some level of customer service. Very disappointed.

The · 11 August 2023

★★★★★ 5/5

Trustpilot

House purchase in Settle

We've just exchanged contracts on a house purchase in Settle, arranged through Dacres local branch. They've been extremely helpful throughout our whole house-hunting and purchasing process, managing to fit in viewings when we were up in Settle, sometimes at quite short notice. We'd particularly like to mention Andrew, who showed us round several houses, Tom , who responded to email messages when the office wasn't open, Mel, who we spoke to at the beginning, and who let us peer over her shoulder to see the details of a property, and Julia who passed on her local knowledge during our second viewing of the house we're buying. A thoroughly professional approach from all.

I · 25 July 2023

★★★★★ 1/5

Google

Just wanted to say how disappointing the letting side of the business was in my experience. Only doing viewings for one day with the best applicant chosen after that day. In my view not the best way to get the best tenant for the property. More the quickest way to get the first rent payment in. Covid is not an excuse either, this is a time businesses have to make more effort and take there time to do it safely. Very Poor outfit, i won't be using this company for any of my properties.NegativeQuality

PAUL · 26 October 2020

★★★★★ 5/5

Google

Louise Holt worked hard as did her colleagues to get our sale completed.She kept in regular contact with us & answered our queries punctually

Nicola · 9 August 2025

★★★★★ 5/5

Google

Excellent help from start to finish throughout the process. The Dacres team were always on hand to answer any questions

Susan · 25 August 2025

★★★★★ 5/5

Trustpilot

I'm both buying a property and selling…

I'm both buying a property and selling a property through Dacres and from the start the experience has been outstanding with excellent communication from Gavin, Sue, Adam and Em! I can't thank them all enough for keeping me regularly up to date, being very honest, fair and balanced in the feedback and getting my property advertised so quickly! Within a day they had 10 viewings and I've had 2 offers already. They have worked the most unsociable hours to help me sell quickly knowing that it is a requirement for the seller of the house I'm looking to buy and have been so flexible in their approach. Customer service at it's best! In all honesty I'd never heard of them before thinking of putting my house on the market, I was given their information through a local Facebook page recommendation - I definitely see why they were recommended! THANK YOU!

Sarah · 12 March 2022

★★★★★ 5/5

Google

All went well and no serious problems to deal with Bingley office seemed to be on the ball. wish you all a big thank you. Regards Sheila and owenPositiveResponsiveness, Quality, Professionalism, Value

Sheila · 26 October 2021

★★★★★ 1/5

Trustpilot

Bingley office let down

Arranged for valuer to attend our home, received call that morning saying that valuer had family emergency and could not attend? Having made arrangements to be present not impressed that Dacres Bingley have no contingency plan in cases like this.

Mike · 11 November 2025

★★★★★ 1/5

Trustpilot

Poor Customer Service

Telephoned 4 times before I managed to get through. Left a voicemail - no call back. When I finally managed to speak to someone they stated that they were not doing anymore viewings despite the property only coming on the market yesterday. I was a cash buyer with no chain but they were not bothered stating everyone is a cash buyer. Rude!!

Kash · 2 February 2022

★★★★★ 5/5

Google

Always helpful when you contact them, especially Sharon, shes amazing!

Mark · 26 October 2021

★★★★★ 5/5

Trustpilot

My mum recently passed away and we had…

My mum recently passed away and we had to sell her apartment. It was a very tricky place to sell as it was partly owned by a housing association. One of the other estate agents in ilkley really devalued it and even scoffed saying in future they may refuse to sell these apartments.

Lynne · 30 June 2021