Dacre Son and Hartley Ripon reviews

★★★★★ 5/5

Google

Would highly recommend Dacres of Ripon if you are thinking of selling your home. Claire the manager and her colleague Jack are just brilliant they are so helpful and so friendly. Without them I wouldn’t have got through the sale of my home they helped me all the way with paper work I didn’t understand and nothing was too much trouble to them they always made me feel welcome when I called into find answers to some of my paper work and have a chat and a laugh. So Thankyou Claire and Jack for looking after me. Much appreciated from Andrea 😊

Andrea · 16 November 2025

★★★★★ 5/5

Google

Branch manager Claire Tiplady and sales negotiator Jack Hatton were both extremely helpful when it came to selling our property. Claire gave us a realistic valuation which she ensured we achieved and Jack was a real live wire when showing the property such that we sold it within four weeks. They worked really hard for us and I can highly recommend the Ripon Office of Dacre, Son & Hartley.

Susan · 2 April 2026

★★★★★ 5/5

Trustpilot

Would highly recommend

Would highly recommend. Staff in at the West Park office (thanks Jen and Amie) were very professional, helpful and did exactly what was promised. Throughout the viewing process they kept us up to date, always had a named contact who was prompt to respond to questions. When it came to completing the sale - we had many issues agents in the chain and solicitors, however Jen and Amie chased up, kept us informed and I felt were always working in our best interests.

AK · 30 July 2025

★★★★★ 5/5

Google

I don't usually do reviews but here I'll make an exception. We put our trust in Claire Tiplady who manages Dacre's Ripon Office and were not disappointed. When she valued our property we were sceptical about her suggested figure, which was higher than we expected, and questioned it. Claire explained her reasoning and was able to justify it to our satisfaction. She also talked to us about the pros and cons of when to go to market as we were in the fortunate position of being able to make that choice. The photos and the marketing brochure (we insisted on a glossy brochure) were excellent. In fact Dacres sold the house three times - the first decided they'd been too hasty after a week, the second sadly, lost their own buyer who died, and the third were a lovely couple who now live there happily with their young son (and have become our friends!). Every buyer offered a lower figure and on Claire's advice, each time she pressed for the asking price and achieved it. Really we couldn't have asked for more, and the five stars are well deserved.

David · 16 December 2025

★★★★★ 5/5

Trustpilot

Pateley Bridge - Top service

Alison from Dacre at Pateley Bridge was fantastic with our move. She was proactive in finding us our home by reaching out to us whenever a new property that we could be interested in came on the market, she kept us updated throughout and was always on the ball to make sure the sale went through as quickly as possible always one step ahead with the solicitors and seller. 12 weeks in total for the sale to go through …would definitely recommend Dacre and Alison for your house sale or purchase

Jessica · 26 June 2025

★★★★★ 2/5

Trustpilot

A disappointing service

Such a disappointing service from Dacres. Getting to the point of having your home valued is a big thing, especially in the current climate. And having worked hard on making significant improvements to the house, the descriptions received by the valuer were unfair, mostly negative and insulting. There was a lot of talking and very little listening. Realistic and constructively critical comments are one thing, insults are another and there are ways in which you can support and guide a potential vendor without making them feel so uncomfortable and upset in the process. Sadly, this isn't an estate agent I would either recommend or use based on this.

KPop · 30 November 2023

★★★★★ 2/5

Trustpilot

Sold house via Dacres

Sold house via Dacres, not a fast process from them, took ages to upload our home on different websites. Sara was the best, more helpful then anyone else there. We been advised the house will be available on different websites inc: Right move etc, on some websites the house not appeared. also been told we will get shoe cover (never got it). been told we potentially can get 200-215 for the house and once we received the first offer of 195 benn told to accept this as we won't get anything better. Not a great service. Not using Morley service again

Roland · 16 November 2023

★★★★★ 4/5

Trustpilot

Great service from Ian Bradbury at Darce Son & Hartley

Ian B at Darce Son and Hartley was friendly and professional. His reassuring manner, mixed with his knowledge and understanding, gave us complete confidence every step of the way. It’s rare to find someone who truly listens and cares, and Ian went above and beyond to ensure everything was handled for us. I would highly recommend Darce Son and Hartley, especially because of Ian’s outstanding service. Thank you for making a positive buying experience.

Jalpa · 3 June 2025

★★★★★ 5/5

Google

Exchanged contracts today and complete tomorrow. From day one of marketing my property to the viewing on the property I wanted, Claire at Dacres Ripon has been 💯 what you could hope for in an agent. Fair and wise pricing advice. Smart negotiation. And then tireless effort to drive towards completion. If you live on her patch, don’t hesitate. A star 🌟 professional. Thanks Claire.

Phyl · 17 June 2024

★★★★★ 5/5

Google

I recently chose Dacre, Son & Hartley Estate Agents to assist me in the sale of my house in Ripon. Selling a house is not an easy matter with so many memories to pack into boxes, but, throughout the entire experience, I was well advised and supported by the staff at Dacre, Son & Hartley making it a less testing time. I'm grateful for the kindness and help given and have no reservations in recommending them to others. Lynda, Ripon

Lynda · 2 April 2026

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I had an excellent experience with Dacre, Son & Hartley Estate Agents in Ripon. The team was professional, friendly, and extremely knowledgeable about the local property market. They provided clear guidance throughout the entire process and were always quick to respond to any questions. Their attention to detail and commitment to great customer service really made a difference. I would highly recommend them to anyone looking to buy, sell, or rent property. Outstanding service from start to finish!

Sohel · 9 April 2026

★★★★★ 5/5

Google

The home we bought was on sale through Dacres. They were professional, friendly and very helpful. They maintained communications between all the parties involved which was very helpful as there were some difficult circumstances involved. They clearly knew the house before they took us to view it so were able to answer most questions on the spot and follow up questions were answered promptly. All in all a professional service which helped at what can be a stressful time.

Ian · 2 April 2026

★★★★★ 5/5

Google

Many thanks to Jack Hatton in particular for providing excellent service.

Adrian · 16 December 2025

★★★★★ 5/5

Google

Always helpful, friendly and informative I cannot praise them enough, especially Claire and Jack

Caz · 16 November 2025

★★★★★ 5/5

Trustpilot

First class service from the Ilkley office

First class service from the Ilkley office from start to finish! Thank you Vicki Bradley - could not have asked for a better agent. Professional, thorough, discreet and everything done without any fuss. I can highly recommend Dacres (Ilkley) - I could not have made a better choice!!

Mr · 15 September 2025

★★★★★ 1/5

Trustpilot

Sharp Practice

As per the 15+ negative reviews already written about this so called Agency NOTHING has changed. Thank God that due to their sharp practice I a cash buyer was not even disclosed to the seller nor afforded a viewing of the property I wished to purchase. I was told," Don't bother going to the house it's just been sold". I was 2miles from the house on the Date and Time agreed for my "Viewing" !!!! It transpired it was sold the day before and they didn't have the courtesy to tell me nor the owner who wanted a "Cash Buyer" NOT TO BE TRUSTED!!!!!

Sam · 25 September 2023

★★★★★ 1/5

Trustpilot

Customer service appaling

I recently purchased a property from this company through their Knaresborough branch.On the day of completion I was advised by my solicitor after the monies had all been transferred to contact them regarding the release of the keys.I did so and spoke to the rudest person I have come across for a long time called Anita.She was most unhelpful and could not wait to put the phone down on me.I had to stop her several time from disconnecting the call in order to find out when the keys would be available.This is not what you expect on the day of moving which is stressful enough.Customer service training definitely needed

Dave · 27 July 2024

★★★★★ 5/5

Trustpilot

Top top man Phil

I used Dacre, Son & Hartley’s Elland Branch for the sale of my property. The process was completely flawless. Phil was fantastic. He helped with the valuation and with his expert help, we accepted an offer on the house within 9 days of listing. If you ever need an estate agent Phil is definitely THE MAN! Thank you.

Claire · 22 March 2021

★★★★★ 2/5

Trustpilot

Knaresborough office poor service and a bit slap dash

Booked a viewing to see a house and they told the seller I had cancelled the appointment which I obviously hadn't . I turn up to view after driving from Leeds and the seller looks confused and tells me what she has been told but kindly shows me around the property anyway, not sure I would trust this outfit again.

C · 19 November 2025

★★★★★ 1/5

Trustpilot

poor customer service, very disappointed

Recently saw a house I wanted to purchase and the estate agent dealing with me was also the vendor associated with 3 other vendors. I was told that my offer was accepted and received confirmation of this. I was advised by the estate agent (vendor) that she and her husband who showed us around the house really wanted us to purchase the house although they had received a higher cash offer. In such a short time I built a good relationship with the estate agent and a couple of days ago she advised me to send all my paperwork over including ID and mortgage offer along with proof of the deposit to secure the house, which was done. Only now have I called back to discuss if there was anything else they needed and the estate agent I had been speaking to ( the vendor) advised her colleague was dealing with my case now, only to find out from her colleague ( the branch manager) that they had decided to accept someone else's offer, (although mine was guaranteed to be accepted) who had offered more and in cash? But they didn’t have the decency to tell me, what’s more, disappointing is the fact the state agent I was dealing with ( the vendor) advised me when I just called someone else was dealing with my case , I think honesty goes a long way and as I said to the branch manager had she of told me this information her self they had accepted another offer I would have not taken as bad, especially when she guaranteed that It was me they wanted to buy the house. When trying to explain this to the branch manager I found him very patronising in explaining the process with his shouting tone of voice and that the estate agent didn’t have time to call me as “ she was too busy trying to clean her desk before 5 pm for her holiday” My gosh that is some level of customer service. Very disappointed.

The · 11 August 2023

★★★★★ 5/5

Trustpilot

House purchase in Settle

We've just exchanged contracts on a house purchase in Settle, arranged through Dacres local branch. They've been extremely helpful throughout our whole house-hunting and purchasing process, managing to fit in viewings when we were up in Settle, sometimes at quite short notice. We'd particularly like to mention Andrew, who showed us round several houses, Tom , who responded to email messages when the office wasn't open, Mel, who we spoke to at the beginning, and who let us peer over her shoulder to see the details of a property, and Julia who passed on her local knowledge during our second viewing of the house we're buying. A thoroughly professional approach from all.

I · 25 July 2023

★★★★★ 5/5

Trustpilot

I'm both buying a property and selling…

I'm both buying a property and selling a property through Dacres and from the start the experience has been outstanding with excellent communication from Gavin, Sue, Adam and Em! I can't thank them all enough for keeping me regularly up to date, being very honest, fair and balanced in the feedback and getting my property advertised so quickly! Within a day they had 10 viewings and I've had 2 offers already. They have worked the most unsociable hours to help me sell quickly knowing that it is a requirement for the seller of the house I'm looking to buy and have been so flexible in their approach. Customer service at it's best! In all honesty I'd never heard of them before thinking of putting my house on the market, I was given their information through a local Facebook page recommendation - I definitely see why they were recommended! THANK YOU!

Sarah · 12 March 2022

★★★★★ 1/5

Trustpilot

Bingley office let down

Arranged for valuer to attend our home, received call that morning saying that valuer had family emergency and could not attend? Having made arrangements to be present not impressed that Dacres Bingley have no contingency plan in cases like this.

Mike · 11 November 2025

★★★★★ 1/5

Trustpilot

Ilkley Office mess purchasers about

Ilkley Office mess purchasers about. Despite us being told our offer was the highest, which was way above the asking price - they wanted us to go to final and best offers using our offer (which we said was best and final when given) as a leverage to up the price. Utter charlatans; no doubt they told other prospective purchasers how far they were off the mark too! We withdrew-purchasers need to stop falling into this trap as no doubt the others left didn’t know the revised situation.

Carol · 12 April 2021