Trusted Agent profile · Bristol and Somerset

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CJ Hole estate agents in Southville, Bishopston, Kingswood and 15 more

4.7

★★★★★ Excellent

7,267 reviews across 18 offices and 6 platforms

www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham

CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,267 reviews on six platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

6,425

Reviews on Google

All 18 offices

Facebook logo

4.3 / 5

87

Reviews on Facebook

All 18 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 18 offices

Trustpilot logo

385

Reviews on Trustpilot

All 18 offices

allAgents logo

320

Reviews on allAgents

All 18 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

CJ Hole's 18 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.

British Property Awards winners in one year, the group and its branches: 2018.

British Property Awards by year, 2018

Source: The British Property Awards winners lists, as published, linked by year.

Latest reviews from every CJ Hole office

Newest first, from every platform, with the office each review is about. First names only.

4/5

Google

Recently we have moved to Bristol, a new city for us (a young professional couple) to live in and Cj-Hole helped us to find the right home here. We were very happy with the general services specially the communication. Thanks a lot to Phillipa. But we also think a better investigation could be done to inspect all the required maintenance in the property as we had to do some of it ourselves. But our general experience was positive.

Tenny · 16 January 2015 · CJ Hole Bishopston

5/5

Google

CJ Hole have been managing the letting of a property for me in Bishopston for approx 2 years. In that time I've found their level of service, responsiveness and attention to detail fantastic. I would have no reservations about recommending them to any landlord. 10/10.

Rob · 16 January 2015 · CJ Hole Bishopston

4/5

Google

The C J Hole staff are outstanding - efficient, helpful and attentive and I have nothing but praise for their professionalism. This property was marketed by the company on a let only basis and is not managed by them and, unfortunately, the property was viewed whilst the previous tenants were in attendance and I was not able to inspect it properly. Consequently, we have now found that the standard of repair, cleanliness and décor falls seriously below the norm In addition the inventory appears to be based on an historic document and certainly does not reflect the current state of the property and its contents. The situation is being recovered slowly in conjunction with the landlord but has caused us much stress; to that end, I would recommend that prospective tenants discuss this scenario with C J Hole agents prior to signing their agreement.

Dave · 16 January 2015 · CJ Hole Bishopston

5/5

Google

Excellent tenant support after moving in, Emily Baker always goes the extra mile! It's refreshing to see someone working for an established Estate/Letting Agents who makes you feel personally welcomed into a new property. 5 Stars.

Adam · 16 January 2015 · CJ Hole Bishopston

4/5

Google

Following a major flood in our home, we had to find rented accommodation very quickly. Thank you so much to Philippa and her team for both finding us somewhere to live, and ensuring that we could move in within a week of first viewing the property. I would definitely recommend their excellent care and attention.

Hilary · 16 January 2015 · CJ Hole Bishopston

5/5

allAgents

Great proactive approach from

Great proactive approach from all the team, especially Jo. Set clear expectations throughout and always followed up with returned calls and queries answered. Very efficient and personal.

Matt · 17 December 2014 · CJ Hole Westbury On Trym

5/5

Google

Lovely staff who were really informative and attentive to all my questions! They were patient and made our move really smooth. I would definitely recommend to others!

Saint · 14 November 2014 · CJ Hole Bishopston

5/5

Google

Brilliant service. Me and my partner have only in the last few months finally decided to move out of home and move in together, as you can imagine this is a very stressful time! The lettings staff made this as simple and as straight forward as possible. Especially Chris, he was very responsive with all of questions and settled our minds. We'd really like to show our gratitude and recommend CJ Hole!

Kirsty · 22 July 2014 · CJ Hole Southville

5/5

Google

CJ Hole have been successfully letting my elderly mother's house in Henleaze Bristol for over 2 years now. I live abroad and my mother is in care home, so we needed an agent we can totally rely on to look after both our interests and that of the tenants. They have done this very satisfactorily, with good communication skills and a sound knowledge of house rental procedures. They have found 2 good suitable tenants so far, and handle all the paperwork required and carry out regular inspections. On the few occasions when it has been necessary to send tradespeople to the property, it has been done quickly and competently at fair prices. I can highly recommend CJ Hole as letting agents if you want piece of mind and a professional service.

Peter · 8 July 2014 · CJ Hole Bishopston

5/5

Google

I have dealt with many many agents over the years as a buyer, seller, renter and landlord and I can safely say the staff I dealt with at C J Hole have been the most genuine and friendly of any. They were willing to accommodate my requirements, and spend time with me clearly explaining things and allowing me to ask questions so I was sure about the decision I was making. I felt very supported and treated well as a customer. A really good blend of friendly professionalism. Thank you.

Qadashim · 8 July 2014 · CJ Hole Bishopston

5/5

Google

I was extremely pleased with the way Emily and all the members of her team at C J Hole dealt with the entire process of letting my property, two years ago and again a few weeks ago. Right from the start everyone I have dealt with and continue to deal with is always professional and very efficient. I feel very comfortable to talk with them, they are always patient, answering any questions I have and always getting back to me the same day. The process of letting my property is very easy with their help. Thanks again

Georgina · 8 July 2014 · CJ Hole Bishopston

5/5

Google

Another great experience from CJ Hole, Bishopston. We had to move flats on short notice, Philippa and Sharon were both excellent in helping us find a flat that met our hefty criteria list and within our budget. Very friendly service, very helpful and knowledgeable and made the whole process so simple. Izzy was always on hand to help with the final contract details and Sam as always a friendly face in the store. Getting our deposit back from the previous flat (also rented through CJ Hole) was quick and easy too. Thanks a million guys - we'd be slumming it in a tent if it wasn't for you!! Definitely recommend you to friends.

Rowan · 8 July 2014 · CJ Hole Bishopston

5/5

Google

I've recently moved into a flat let by CJ Hole, Bishopston, and was very impressed with their services. All the reps who dealt with my let - primarily Eerena, Joe and Philippa, though others too - were very responsive, professional and friendly. The only suggestion I could make is that CJ Hole keeps the vetting service in-house, as the third party vetting service didn't match up to the quality of CJ Hole. I've had some poor experiences in the past with other letting agents, but I can heartily recommend the services of CJ Hole, Bishopston. Thank you!

Hannah · 5 May 2014 · CJ Hole Bishopston

3/5

allAgents

Pleasant and efficient people

Pleasant and efficient people to deal with. My fault for not reading the T's & C's though - finders fee is NOT 50% as I was told, as VAT at 20% is added - so total finders fee is in fact 60%. Likewise, adding VAT to a £60 deposit holder's fee? - in hindsight I should have just done this myself (although I certainly do not recall a conversation along the lines of "If we hold the deposit for you it will cost £72, otherwise I wouldn't have done this). An expensive lesson learned, and no doubt all agencies operate with similar fees. But as a first time landlord I don't feel all was as transparent as it could have been, and can only hope now to break even over the 6 months tenancy. If you're an absentee landlord however, CJ Hole has a good presence in the area and a pleasant, efficient group of employees.

Tim · 2 May 2014 · CJ Hole Clifton

5/5

Google

A lady called Philippa Kent-Davis was the Agent from this branch of CJ Hole who showed us the property and then helped us sort out the rest of the business for moving in. It was incredibly EASY and we are very thankful to have encountered such a pleasant, honest and helpful estate agent. Would definitely use CJ Hole again and highly reccomend Philippa.

A · 21 April 2014 · CJ Hole Bishopston

1/5

Google

Totally unprofessional. Lack of communication, and when they did it was half truths and holding back information to make life more difficult for you and get more money out of you. NOTHING was easy with them. I've never been made so upset, stressed and exhausted by a company before. AVOID!

Rocktzar · 1 April 2014 · CJ Hole Southville

Agent replied

I am sorry to hear that the service you received from our office has left you feeling dissatisfied. If you would like to discuss this further please don’t hesitate to contact me directly on james.dear@cjhole.co.uk or 01179634373, alternatively we do have a company complaints procedure and the details will be supplied upon request. Kind Regards James Dear

5/5

Google

We decided to instruct CJ Hole Henleaze to sell our property having spoken to a number of local agents. From the moment we spoke to the office to arrange the valuation up until the day we completed their service was faultless and far superior to any of the other agents we dealt with in the moving process. George Mawer and Tim Pepper clearly know the Henleaze Market inside out and were extremely positive about selling our home and getting the best price. We had 3 valuations on our property and out of all of them CJ Hole produced countless numbers of similar houses that they had sold to justify their price and their presentation about their service and marketing was fantastic. Once we had made the decision to instruct them the whole team had arranged to visit our property to take all the details that they required to market the property. We had an open day the following week with over 20 viewings and accepted an offer (1 of the 7 we received!) early the next week. After the sale was agreed our main point of contact was Dianne Willis who is the offices sales progressor and she was great at keeping us in the loop with both our sale and the property we were buying. The other members of staff, Nick, Tom and Jessica were all very pleasant to deal with also. We would highly recommend CJ Hole Henleaze to anybody thinking of selling or buying in the Henleaze area.

Euan · 29 March 2014 · CJ Hole Henleaze

1/5

Google

Terrible experience. The letting agent showed us the wrong flat in the building as a result we were given a tenancy agreement for a completely different (unsuitable) place. We only found this out by chance two days before our move in date. As a result we couldnt move in to either property as the one we viewed and actually thought we were getting was let and the other was disgusting. They refunded us immediately and admitted fault at first they appeared to be really helpful and tried to help us find another property, however, they would not provide us with temporary accommodation until they found somewhere else suitable for us. They offered to compensate us for some of the costs incurred which quite frankly are pathetic, this includes £35 towards the van hire! Now in we are in a position where my partner and I are homeless as of Saturday, we have been given no suitable alternative and are going to have to rely on the kindness of our friends until we find somewhere to live. As you can imagine we have both have had to take time off work to look for another home, hire a van and find storage for all our belongings, not to mention the sleepless nights and stress we've had to endure. Their stand point is that as they're not obliged to provide us with temporary accommodation - they wont, even though its their fault we're in this situation.

Denise · 29 March 2014 · CJ Hole Bishopston

5/5

Google

A lady called Philippa Kent-Davis was the Agent from this branch of CJ Hole who showed us the property and then helped us sort out the rest of the business for moving in. It was incredibly EASY and we are very thankful to have encountered such a pleasant, honest and helpful estate agent. Would definitely use CJ Hole again and highly reccomend Philippa.

Keeley · 29 March 2014 · CJ Hole Bishopston

4/5

Google

Review from Joe Hawthorne and Maria Del Carmen Lopez Perez: We are both really glad that we decided to choose to rent a property with CJ Hole! We had seen properties from other agencies and the agents hadn´t taken much notice of the questions and concerns we were raising. They also didn´t really take the time to explain how their agency procedure worked to us, mostly they said that we had to pay the holding fee quickly as the property would go within a day. As it was our first non shared house and we were investing our savings we were a little caucious. However, when we met with a CJ hole agent called sarah to see our now current flat, she was so friendly and reasuring, and took the time to explain how everything worked, and that she felt confident that we were the right people for the flat. It made all the difference. Once we began the process of securing the flat we had loads of help from an agent called Izzy, she helped us with our references, our guarantor details and passing information onto our landlord. The references can take a little while, which can be frustrating and sometimes the referencing company would need more information or a document but izzy always helped us work out a solution, never left us in the dark about our progress, and was always helpful. Ultimately we got the flat we really wanted, and CJ Hole made the process as easy and stressfree as moving can be. We would both recommend them to anyone in the area looking to rent or buy.

Joe · 29 March 2014 · CJ Hole Bishopston

5/5

Google

We recently bought and sold via CJ Hole's Bishopston office and could not have hoped for a better service. Our main contact Sean and the rest of the team were incredibly attentive and made us feel very at ease with the whole process. Despite much of the stereotypes surrounding the profession we felt from the beginning that the attention and level of communication we were receiving showed the guys as genuinely having our interests at heart. The proof of this can be seen in the swift sale of our property and the equally swift purchase of our dream home a few weeks later. During the period of sale the team became our main point of contact as the solicitors we chose failed to match CJ Hole's emphasis on communication, guiding us through the final stages as they chased the solicitors for information. If you're looking to sell then I can't recommend their services highly enough and if you do find a property you like listed with them, you're fortunate to be buying with confidence.

John · 29 March 2014 · CJ Hole Bishopston

5/5

Google

Another great experience from CJ Hole, Bishopston. We had to move flats on short notice, Philippa and Sharon were both excellent in helping us find a flat that met our hefty criteria list and within our budget. Very friendly service, very helpful and knowledgeable and made the whole process so simple. Izzy was always on hand to help with the final contract details and Sam as always a friendly face in the store. Getting our deposit back from the previous flat (also rented through CJ Hole) was quick and easy too. Thanks a million guys - we'd be slumming it in a tent if it wasn't for you!! Definitely recommend you to friends.

Rowan · 29 March 2014 · CJ Hole Bishopston

1/5

Google

An awful experience. We were led to believe that a property had been taken off the market. Many days of phone calls ensued, during which they were very vague and unhelpful. I was then told that there was another bid. This was given preference (even though it was exactly the same as ours). With four days to go before our intended move in date we have found ourselves with nowhere to go. Being about 12 years old, their agents don't seem to understand that these issues are quite serious. I would avoid this agency in both renting and buying. Useless, cold and inefficient.

W · 12 February 2014 · CJ Hole Southville

Agent replied

I am sorry to hear that the service you received from our office has left you feeling dissatisfied. If you would like to discuss this further please don’t hesitate to contact me directly on james.dear@cjhole.co.uk or 01179634373, alternatively we do have a company complaints procedure and the details will be supplied upon request. Kind Regards James Dear

2/5

Google

I was shocked with the service that I received from CJ Hole. We paid our deposit waited for a week to be told that we had lost the house and the landlord didn't want to deal with CJ Hole. I can not tell you how much of a waste of space this company is, if you read this review no matter how nice/cheap/perfect the house is do not go with this company they don't deserve it for there complete lack of ability to do the job that they claim their company does. Avoid at all costs.

Sam · 12 February 2014 · CJ Hole Southville

Agent replied

I am sorry to hear that the service you received from our office has left you feeling dissatisfied. If you would like to discuss this further please don’t hesitate to contact me directly on james.dear@cjhole.co.uk or 01179634373, alternatively we do have a company complaints procedure and the details will be supplied upon request. Kind Regards James Dear

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about CJ Hole

Which CJ Hole office has the most reviews?

Southville has the most, with 1,598 reviews rated 4.6 out of 5, followed by Bishopston with 901.

Where are the CJ Hole offices?

The 18 CJ Hole offices, by town:

  • Bishopston: 94 Gloucester Road, Bishopston, BS7 8BN
  • Bishopsworth: 35 Church Road, Bishopsworth, BS13 8JL
  • Bradley Stoke: The Willow Brook Centre, Bradley Stoke, BS32 8BS
  • Brislington: 46 Sandy Park Road, Brislington, BS4 3PF
  • Broadway: Saddlers Barn, Kennel Lane, Broadway, WR12 7DP
  • Burnham On Sea: 64 High Street, Burnham On Sea, Somerset, TA8 1PE
  • Cheltenham: 1 Bath Street, Cheltenham, GL50 1YE
  • Cirencester: 1 Woolrich House, The Waterloo, Cirencester, GL7 2GA
  • Clifton: 161 Whiteladies Road, Clifton, BS8 2RF
  • Downend: 5 Cleeve Wood Road, Downend, Bristol, BS16 2SF
  • Henleaze: 108 Henleaze Road, BS9 4JZ
  • Hucclecote: 5 Silverdale Parade, Hillview Road, Hucclecote, GL3 3LA
  • Kingswood: 8 Regent Street, Kingswood, BS15 8JS
  • Redfield: 163 Church Rd, Redfield, BS5 9LA
  • Southville: 268 North Street, Southville, Bristol, BS3 1JA
  • Westbury-On-Trym: 25 Canford Lane, Westbury-On-Trym, Bristol, BS9 3DQ
  • Weston Super Mare: Suite 3 Pure Offices, Pastures Avenue, Weston Super Mare, Somerset, BS22 7SB
  • Worcester: 58 Foregate Street, Worcester, WR1 1DX
What do sellers say about CJ Hole?

23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."

What do buyers say about CJ Hole?

14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."

What do landlords say about CJ Hole?

9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."

Has CJ Hole won any awards?

Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.

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