3/5
GoogleRating only, no written review.
Trusted Agent profile · Bristol and Somerset
Verified
CJ Hole estate agents in Southville, Bishopston, Kingswood and 15 more
★★★★★
7,246 reviews across 18 offices and 6 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,246 reviews on six platforms, rated 4.7 out of 5 overall.
6,425
Reviews on Google
All 18 offices
66
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
385
Reviews on Trustpilot
All 18 offices
320
Reviews on allAgents
All 18 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers23 reviews
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
Buyers14 reviews
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
Landlords9 reviews
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
Tenants2 reviews
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
Our offices
CJ Hole's 18 offices, most reviewed first. Each has its own page.
- CJ Hole Southville268 North Street, BS3 1JA1,598 reviews · 1,522 on Google (4.6)59 in the last 90 days
- CJ Hole Bishopston94 Gloucester Road, BS7 8BN900 reviews · 850 on Google (4.6)11 in the last 90 days
- CJ Hole Kingswood8 Regent Street, BS15 8JS671 reviews · 627 on Google (4.9)56 in the last 90 days
- CJ Hole Cheltenham1 Bath Street, GL50 1YE555 reviews · 515 on Google (4.8)9 in the last 90 days
- CJ Hole Clifton161 Whiteladies Road, BS8 2RF430 reviews · 375 on Google (4.7)1 in the last 90 days
- CJ Hole Westbury On Trym25 Canford Lane, BS9 3DQ427 reviews · 319 on Google (4.9)5 in the last 90 days
- CJ Hole Brislington46 Sandy Park Road, BS4 3PF368 reviews · 368 on Google (4.8)7 in the last 90 days
- CJ Hole Bradley StokeThe Willow Brook Centre, BS32 8BS350 reviews · 307 on Google (4.5)9 in the last 90 days
- CJ Hole Hucclecote5 Silverdale Parade, Hillview Road, GL3 3LA327 reviews · 226 on Google (4.9)18 in the last 90 days
- CJ Hole Downend5 Cleeve Wood Road, BS16 2SF312 reviews · 235 on Google (4.7)15 in the last 90 days
- CJ Hole Henleaze108 Henleaze Road, BS9 4JZ280 reviews · 267 on Google (4.8)3 in the last 90 days
- CJ Hole Burnham-On-Sea Sales64 High Street, TA8 1PE256 reviews · 255 on Google (4.7)0 in the last 90 days
- CJ Hole Worcester58 Foregate Street, WR1 1DX223 reviews · 129 on Google (4.7)0 in the last 90 days
- CJ Hole Redfield163 Church Rd, BS5 9LA178 reviews · 166 on Google (4.9)6 in the last 90 days
- CJ Hole Bishopsworth35 Church Road, BS13 8JL162 reviews · 97 on Google (4.8)27 in the last 90 days
- CJ Hole Cirencester1 Woolrich House, The Waterloo, GL7 2GA159 reviews · 111 on Google (4.8)7 in the last 90 days
- CJ Hole Weston Super MareSuite 3 Pure Offices, Pastures Avenue, BS22 7SB66 reviews · 60 on Google (4.9)0 in the last 90 days
- CJ Hole BroadwaySaddlers Barn, Kennel Lane, WR12 7DP2 reviews · 2 on Google (4.5)0 in the last 90 days
Latest reviews from every CJ Hole office
Newest first, from every platform, with the office each review is about. First names only.
Google2/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
4/5
GoogleFriendly. But need a better system in place for recording complaints and making repairs.
5/5
GoogleWe used CJ Hole to sell 2 flats and they were fantastic, especially Emma and Andy. Both transactions got a bit stressful towards the end, but they were always on hand to give updates and reassurance
1/5
GoogleIt seems as though the company's process is to make every interaction as long as it can be so that customers give up. I am still waiting on a deposit from a property that I moved out of in July. The response rate for any queries to the deposit is a joke. Perhaps I will get a response this way? Poor, poor service
Agent replied
We are sorry to hear that you were dissatisfied with our service. Here at CJ Hole we pride ourselves on customer service and care. We do strive to make all of our customer interactions as efficient and effective as possible, and we welcome feedback good or bad so that we can learn and grow as a company. To further understand your experience and to discuss your concerns further, please feel free to contact me via email or call (bis.lettings@cjhole.co.uk / 0117 9232 888) I look forward to hearing from you. Kind Regards, Milli Ive - Assistant Lettings Manager
5/5
GoogleEmma and Andy at CJ Hole were very helpful, clear and communicative with our house purchase - we would strongly recommend! Thanks for all your help.
5/5
GoogleI had a great experience with CJ Hole. Both Sean and Emma kept a constant line of communication open at all time, keeping me informed at every stage of the process. Great service!
1/5
GoogleSeems strange every 5 star review has only a single review in their history. Almost as if the account was made for this purpose alone... CJ hole has 'managed' two student properties I have lived in now. I'm sad to say the response time to emergencies, correspondance, communication within the company, and the records made of the issues we were having, has consistently been terrible. Despite the extended time needed to 'clean' the property, both houses have had rubbish/debri from the clean left in the back garden. In this house, we flagged this immediatly on entry and its taken over a month and a half to have it sorted. The worst part is that there was NO RECORD of this complaint on their systems. I have no idea how they have 15 years of experience, when despite the lovely estate agents, the negligence and lack of accountability takes the spotlight above all else. You will call one of them with a complaint/issue, and then have to explain it again to someone else there a week later, like it was never even listened to in the first place. The 1 star is because the agents are actually lovely. But the management of the company and clients is an abomination. By all mean buy from them as I'm sure they're keen to make the commision. But never, ever rent from them. Tennants are not taken seriously.
Agent replied
Hi Mich, we’re really disappointed to hear that you were not satisfied with your experience at CJ Hole. We appreciate customer feedback (good or bad) as it gives us an opportunity to review and improve our services if and where it is needed. We are unable to locate your name against any of our recent tenancies here at CJ Hole Bishopston, and therefore we would be keen to learn more about your experience and address your concerns. If you would like to call or email us (0117 9232 888 / bis.lettings@cjhole.co.uk), or even pop into the branch to discuss this further we would very much like to hear from you. Milli Ive, Assistant Lettings Manager
5/5
GoogleI recently purchased through CJ Hole and had Emma as my sales consultant. She was communicative, helped with any questions I threw at her and was always at the end of the phone when needed. I felt she was transparent throughout the process and always honest.
5/5
GoogleCj hole are very professional and made the whole process of moving much easier compared to our last let. Thanks again
1/5
GoogleSo I tried to arrange a viewing, when I checked on the day of the viewing the website said unavailable.. So I tried to call to find out what was going on (and also emailed) I was hung up on multiple times and their staff were unhelpful to say the least. In my opinion If they can't arrange a simple viewing then they won't be able to manage their properties correctly.
Agent replied
We’re sorry to hear that you have been dissatisfied with our service. Here at CJ Hole we pride ourselves on customer service and care, and I have this morning tried to locate your details to contact you to further understand your experience and discuss your concerns. Unfortunately, I have been unable to locate your details with our Bishopston branch, however please feel free to contact me and I can put you in contact with the relevant office. I can be reached on 0117 9232 888 or via email at bishopston@cjhole.co.uk. We look forward to hearing from you. Kind Regards, Amy Smith, Office Manager
5/5
GoogleEmma at CJ Hole took us through a VERY tricky sale which was fraught with problems from beginning to end. She was always at the end of the phone and responded to emails quickly. She was also proactive in chasing the vendors and their solicitor to get stuff done. It was very stressful but she made it easier. thanks!
5/5
GoogleSean, Emma and Andy were extremely helpful and supportive during our very protracted conveyancing. They always kept us ‘in the loop’ at every hurdle: cheerful, efficient and very professional at all times.
5/5
GoogleFantastic agents. Very attentive and helpful, as well as being consistently upbeat! Can't thank them enough.
5/5
GoogleConor Fox - excellent service! Quick, efficient and professional, could not ask for more!
5/5
GoogleI have been extremely pleased with the service received from C J Hole in the recent sale of my property. All the staff were very professional, especially Andy and Emma who kept me informed at every stage. Should I have the need in the future, I would have no hesitation in choosing C J Hole again.
5/5
GoogleSuper fast and efficient. Honourable mention goes to Conor Fox who was brilliant and efficient and most importantly human. Renting in Bristol is a nightmare, but he was an absolute dream.
5/5
GoogleBought my flat, through CJ Hole Bishopston. Was a difficult and painful process, however made all the easier by Emma Walker of CJ Hole. Easy to contact and she helped talk me down from the ledge quite a few times! Will definitely consider CJ Hole when the time comes to sell. Thanks Emma yet again for all your hard work!
5/5
GoogleAfter comparing four estate agents for lettings we decided to go for CJ Hole in Bishopston, since they offered the best value for money. We were not disappointed; they came around the very next day to advertise the property swiftly and only a few days later we had the first viewings. We can only recommend them.
5/5
GoogleWe recently sold my elderly parents' home. Everything was handled efficiently and the staff were really helpful. They gave good advice and kept us updated. Many thanks.
5/5
GoogleC J Hole are a great management company to work with. Staff are fantastic.
5/5
GoogleHi Sam and team,Thank you so much for your support in selling my property and keeping me informed I couldn’t have managed without you.Highly recommended.Regards Simone.
Agent replied
Hi Simone, many thanks for your review. We wish you all the best for the future!
1/5
GoogleDon’t expect to see your deposit back if you actually plan on living in your property. Happy to deduct £170 for water marks on a shower head but didn’t mind when our home was subject to several leaks which we cleaned without compensation. Expect a smirky reply from the manager as he’s proactive on here but not on a email. Fake smiles and a lot of lies.
Agent replied
Hi Kerry, thank you for your review. We are always striving to improve our customer service therefore we have taken on board the comments you have made and we have carried out an internal review. The Landlord had requested part of your deposit to be deducted, not ourselves. Any deductions are based on comparing the current condition to the condition when you took up tenancy. The deduction covered a number of issues in the property, which you have been advised of. If you would like to discuss further, please feel free to call us at the office. 01454626300.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
British Property Awards by year, 2018
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about CJ Hole
Which CJ Hole office has the most reviews?
Southville has the most, with 1,598 reviews rated 4.6 out of 5, followed by Bishopston with 900.
Where are the CJ Hole offices?
The 18 CJ Hole offices, by town:
- Bishopston: 94 Gloucester Road, Bishopston, BS7 8BN
- Bishopsworth: 35 Church Road, Bishopsworth, BS13 8JL
- Bradley Stoke: The Willow Brook Centre, Bradley Stoke, BS32 8BS
- Brislington: 46 Sandy Park Road, Brislington, BS4 3PF
- Broadway: Saddlers Barn, Kennel Lane, Broadway, WR12 7DP
- Burnham On Sea: 64 High Street, Burnham On Sea, Somerset, TA8 1PE
- Cheltenham: 1 Bath Street, Cheltenham, GL50 1YE
- Cirencester: 1 Woolrich House, The Waterloo, Cirencester, GL7 2GA
- Clifton: 161 Whiteladies Road, Clifton, BS8 2RF
- Downend: 5 Cleeve Wood Road, Downend, Bristol, BS16 2SF
- Henleaze: 108 Henleaze Road, BS9 4JZ
- Hucclecote: 5 Silverdale Parade, Hillview Road, Hucclecote, GL3 3LA
- Kingswood: 8 Regent Street, Kingswood, BS15 8JS
- Redfield: 163 Church Rd, Redfield, BS5 9LA
- Southville: 268 North Street, Southville, Bristol, BS3 1JA
- Westbury-On-Trym: 25 Canford Lane, Westbury-On-Trym, Bristol, BS9 3DQ
- Weston Super Mare: Suite 3 Pure Offices, Pastures Avenue, Weston Super Mare, Somerset, BS22 7SB
- Worcester: 58 Foregate Street, Worcester, WR1 1DX
What do sellers say about CJ Hole?
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
What do buyers say about CJ Hole?
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
What do landlords say about CJ Hole?
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Has CJ Hole won any awards?
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.
