Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,267 reviews across 18 offices and 6 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Brislington, Bradley Stoke, Hucclecote, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,267 reviews on six platforms, rated 4.7 out of 5 overall.
6,425
Reviews on Google
All 18 offices
87
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
385
Reviews on Trustpilot
All 18 offices
320
Reviews on allAgents
All 18 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
CJ Hole and its branches won awards at The British Property Awards in one year, most recently 2018.
British Property Awards winners in one year, the group and its branches: 2018.
2018 1 Gold The British Property Awards 2018 winners
Source: The British Property Awards winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI can highly recommend the team at CJ Hole. Very professional and friendly throughout the sale of our home, with good advice and acting in our best interests at all times.
Thank you for taking the time to leave us a review, David. We are pleased to hear the positive feedback. Wishing your all the best.
4/5
GoogleBen Pursey at CJ Hole Southville was a great agent for my flat and found a tenant quickly. He was quick and clear communicating and polite too. Initially I was dealing with another person at the same branch and communication was poor and sporadic. Thanks Ben.
5/5
GoogleThank you for Jess warren for being a warm and welcoming person helping me through a process I was unfamiliar with. Jess was a clear communicator and worked diligently helping progress my buying process.
2/5
GoogleJust off the start, we really liked the place we stayed at (rented through CJ Hole), but there were so many times when things just went wrong. Full disclosure, I do own several properties (one of which is in the UK). The viewing was uneventful, but the lady showing the property (she doesn't work there anymore) was rather arrogant. Anyways, we decided to take the property and start on 2025-03-15, which was a Saturday. I had a property provided to me through the company I started working for, meaning I would not sleep at this house before the 15th (couldn't as there was no bed), but I requested access to the house in order to start putting some boxes in (we relocated from China). That was denied, saying that this is an insurance issue... What? How? Again I do own properties and will ALWAYS allow tenants to get the keys before the start of the contract to make it easier for them to move. No such luck here, big minus. Even if this is was doing things 'by the book', I am very different and that didn't sit well with me. We then had a nice time at the house and whenever things needed repairs they moves somewhat quickly. Unfortunately, the washing machine had reoccurring issues, but was never replaced. When we moved out there were some spots on the carpets that we caused and knew that we would need to pay for professional cleaning (which we did with a company that was recommended by CJ Hole). The company couldn't do it so we were charged an additional amount for the replacement. I guess that is technically not fully their responsibility, but when we are told that we only have to pay for the additional cleaning, we naturally think this is it. We were also charged hedge trimming, when the hedges were already overgrown when we move in (yes, I do have the pictures). Then there was an excessive cleaning fee (~450GBP) that included many things we did, including washing the floors etc. (and yes I have those pictures as well). Since we relocated to outside the UK I am sure the agency thought it would be too difficult for us to do anything about it and luckily I don't need the money, but you need to be aware that you will most likely be charged huge fees at the end of the rental term. In addition, we moved out a few days before our term was up and I had asked a friend to go through the trash, separate it and put it to the curb the following week. Unfortunately someone came by before the lease was up, did the separation of trash and charged us for it. That is just not ok. I actually met someone rather nice from the CJ Hole office in Cirencester when I lived at the company house, which was also rented through CJ Hole, but my overall experience was a D minus at best. I would certainly not use them for any of my properties.
Patrick, I’m genuinely sorry to hear that aspects of your experience fell short of what we aim to deliver. We’ve discussed the points you raised within the team, and it’s clear there were areas where our communication could have been clearer and your expectations better supported. We always strive to follow industry standards and legal requirements, while ensuring every tenant feels treated fairly and respectfully. For clarity, some of the points mentioned don’t reflect the information we hold, for example, you were not charged for carpet replacement, and the cleaning and gardening quote was prepared and approved by you before we instructed contractors. If you would like to talk through any aspect of your tenancy, please let me know and we can arrange a call. Mike
5/5
GoogleI had a very good experience during the Guarantor process for my student son's property leasing. There were a few hiccups but Katy Mwayi, with lots of patience and knowledge, helped me through the process. Thanks Katy.
Thank you for taking time to rate our service Judy, Katy and the team really appreciate the feedback.
5/5
GoogleMy experience has been excellent. Has been doing Business with CJ Hole since 2012. From the fist time I rented the property to my own house. The quality service, the quality in properties. Be it renting or buying. Excellent customer service A Big Thank you.
Hi Harsh, what a fantastic review - thank you!! We really appreciate you as a continued customer. Enjoy your new home. CJ Hole Team
5/5
GoogleEthan showed us a property yesterday, was there early and waiting and had a really thorough viewing. Sent a follow up email and kept in touch. Many thanks
5/5
GoogleMinnie was amazing and extremely helpful. Thank you for your patience and extra effort made with a continuous situation. Thanks again.
5/5
GoogleThis review is for Ethan Borsten who is really professional and helpful. We had few viewings with Ethan although we haven't bought yet. Ethan makes us comfortable and explains everything and he is responsible,he never makes us hurry. He patiently wait for us to view and feel the property and to come with the questions.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleThomas Sully showed me a number of houses and made what can feel like quite an overwhelming process as a first-time buyer, a pleasant one. He was always kind, professional, and very easy to get in touch with, which I really appreciated. He was always happy to answer my questions. I’d definitely recommend him to anyone looking for a property.
5/5
GoogleI experienced very good service and communication throughout the property sale from Justin, Ryan, Julie, and Eva at Church Rd, Redfield branch. Thank you all.
5/5
GoogleWe had an excellent experience with CJ Hole. James and Victoria were extremely helpful, knowledgeable and went above and beyond to support us in our transaction. Highly recommend - thank you again!
5/5
GoogleI am a first time buyer who has bought my first property through CJ hole Kingswood, I just want to say how grateful I am to have had such an amazing experience. In particular estate agent Freya Abbott, who made me and my partner feel at complete ease, very welcoming, knowledgeable, kind and an all round professional person, she made the experience so much better, both me and my partner are forever grateful for her helping to find our first home. Highly recommend this company and estate agent. Thank you so much.
5/5
GoogleMoved into a property managed by CJ Hole back in January and have now renewed my tenancy, staff are always quick to respond and helpful. Katy managed the renewal and all was smooth and easy.
5/5
GoogleI've viewed many properties with all the team at CJ Hole Kingswood and have found them to be very friendly, helpful and very knowledgeable.
Thank you so much Martin, we really appreciate it!
5/5
GoogleI have always found CJ Hole's Hucclecote office rental staff to be friendly and helpful. They have assisted me on many occasions and are reliable and trustworthy.
Thank you for your review, David. The team will continue to keep this level of service up.
5/5
GoogleDani was fantastic when helping me set Up my letting 😊😊 her and the team have been fab ever since and are always helpful when any assistance needed. Nothing too much trouble 🤩 highly recommend! …
Thank you for leaving a review, Michelle. We are pleased the service has been great and will ensure this continues.
5/5
GoogleA cut above. I was a nervous first-time (almost accidental) landlord, and they have made me feel like I'm in safe hands. Shelly Lewis deals with the actual management, while my initial contact was with Danielle Robertson. Both have been excellent, as have the rest of the team. Whole-heartedly recommended.
Thank you for your very kind review, Elisabetta. We will continue to ensure your service is high.
5/5
GoogleThe whole team at C J Hole have been incredible from start to finish, from the honesty and advice at the start all the way through to managing offers and especially the sales progression. Everyone I dealt with was professional, knowledgable and extremely helpful. They went above and beyond with excellent service and I would highly recommend them
Hi Darren, it has been a pleasure assisting you with your sale and we are very grateful for your five star review and happy to have been able to assist you with your move. Many thanks from the team at CJ Hole Downend.
5/5
GoogleI’ve had a great experience working with Ben Pursey during my rental process. Everything has been handled professionally and efficiently. Ben has been very responsive, helpful, and clear with communication, making the whole process straightforward. I really appreciate the support and guidance provided throughout.
5/5
GoogleFrom my experience, CJ Hole agents are generally very knowledgeable, supportive and keen to find a way to help people in all sorts of situations. Ben P. at Southville was super warm and friendly, emphasising the advantages of the property such as EPC/Council tax band and desireable features compared to other properties. I appreciate that I was not asked for my entire life's history just to book a viewing - name and number was enough data but I was not made to feel like I was on a conveyor belt of viewings and it sounded like Ben was ready to go as soon as I made a decision! Sadly I chose something else but it would have been a pleasure to deal with CJ Hole Southville and will remember this if I ever need to find another place!
5/5
GoogleBen Pursey provided excellent service, with quick email responses and clear, helpful answers throughout the process.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Southville has the most, with 1,598 reviews rated 4.6 out of 5, followed by Bishopston with 901.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards, Kingswood won Platinum, Clifton won Gold and five more branches won awards. At The British Property Awards 2018 its branches won 1 Gold award.
