Trusted Agent profile · Bristol and Somerset
Verified
★★★★★
7,170 reviews across 18 offices and 6 platforms
www.cjhole.co.uk/estate-agents-and-letting-agents/branch/cheltenham
CJ Hole has 18 offices, in Southville, Bishopston, Kingswood, Cheltenham, Clifton, Westbury-On-Trym, Bradley Stoke, Hucclecote, Brislington, Downend, Henleaze, Burnham On Sea, Worcester, Redfield, Bishopsworth, Cirencester, Weston Super Mare and Broadway (Bristol and Somerset). Together they have 7,170 reviews on six platforms, rated 4.7 out of 5 overall.
6,329
Reviews on Google
All 18 offices
87
Reviews on Facebook
All 18 offices
1
Reviews on Yell
All 18 offices
49
Reviews on View Agents
All 18 offices
384
Reviews on Trustpilot
All 18 offices
320
Reviews on allAgents
All 18 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ...Read all 23 from sellers
My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ...Read all 14 from buyers
We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ...Read all 9 from landlords
It has been a pleasure talking to Ms Tilly Ryan the past few weeks. I was enquiring about rental properties for a group of new international students coming ...Read all 2 from tenants
CJ Hole's 18 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for CJ Hole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleIf there were then stars I would have given them. Julie has helped navigate the purchase of our first house with great confidence and support. She has been excellent throughout the whole process, coordinating the chain of the vendors while aiming fora specific date. She was always helpful, polite and available, with multiple check in during the last weeks. We felt in good and experienced hands. Thank you Julie
5/5
GoogleFrom start to finish Julie was excellent in managing the process. Keeping us informed, chasing solicitors. I don’t think we could have got moved without her. Brilliant service. Ryan was also extremely helpful and informative and super friendly. Would recommend this estate agent for selling your property.
5/5
GoogleOur experience to let our property has been met with standards beyond our expectations. Meeting face to face with Olivia, telephone calls and emails with Millie, Tilly and Robbie have been dealt with quickly and always with a friendly and professional approach and in a timely manner. Many thanks to all the team- I would highly recommend your services
Dear Lucy, thank you so much for your kind words and the 5-star review! We are thrilled to hear about your positive experience with our team at CJ Hole Your kind comments to Olivia, Millie, Tilly and Robbie have been shared and they're delighted to have been of service. We deeply appreciate your recommendation and look forward to assisting you again in the future.
5/5
GoogleI would like to express my gratitude to Jordan Brown, Lettings Negotiator, for his outstanding support. His communication was always clear, professional, and reassuring, and he handled everything with great skill. We are very happy and feel lucky to have had him guiding us through the process of finding our new home. Thank you, Jordan, for your excellent work and your impressive communication and sales skills. Easily giving Jordan 5 stars and the office as well..
Thank you so much for your kind words and the 5-star review Amjed! We are thrilled to hear about your positive experience with Jordan. Your kind comments have been shared and they're delighted to have been of service. We deeply appreciate your recommendation and look forward to assisting you again in the future.
5/5
GoogleVery happy with the photos, communication, showings and end result.
5/5
GoogleExcellent service right from the first: clear, precise, friendly introduction; careful listening; prompt advertising; clear advice on how best to present the house; early offer which materialised into a sale; regular updates. Fully recommend!
4/5
GoogleVery efficient selling of our house and good communication and negotiation throughout. Thank you.
5/5
GoogleGreat service and very patient. Susan was a big help!
5/5
GoogleWe viewed the property with Danielle Robertson who was very helpful showing us around the Bungalow, when we heard that we could rent the property we were both very happy. Jess was very helpful in finalising the paperwork for us to move into the property. We found CJ Hole staff to be very helpful and accommodating.
Thank you for taking the time to leave a review. We are so pleased you are happy with your recent move. If you need anything during your tenancy, the team are here to help.
5/5
GoogleC.J Hole were excellent from start to finish. We would like to thank them for their professionalism and friendliness during the sale of our property.Big thanks to Becky and Molly for continually keeping us updated every step of the way. Would highly recommend recommend this Estate Agency Best wishes to you all.
Thank you for your review, we are pleased you have been happy with the service from Becky and Molly.
5/5
GoogleAt CJ Hole Hucclecote Lettings and Estate Agents, Jess did an outstanding tour of this property with me, and also helped me in me with the details once the relevant Landlord gave my application their approval. I thoroughly recommend Jess and the help she can provide in getting anyone settled in a property rented or sold by CJ Hole Hucclecote Lettings and Estate Agents.
Thank you for leaving a review following the great service you've received from Jess. We are pleased your move has gone well and are here to support you during your tenancy.
5/5
GoogleJess and the team were very hard working making our dream move possible would 100% recommend c j hole!!
Thank you for leaving a review for the team, and for a special mention for Jess and her hard work.
5/5
GoogleSmooth process from beginning to end, with particular thanks to Julie Davies, Sales Progressor, who kept me apprised with weekly updates and reminders and who made sure that communications between parties were quick and reliable.
Hi Simon, thank you for your feedback and five star review. It's been a pleasure assisting you through the process. The team at CJ Hole Downend.
5/5
GoogleJulie, was extremely helpful, very reassuring and a joy to help us through the process of selling our house
Hi Pete and Jen, Thank you for your five star review and kind words, its very much appreciated. The team at CJ Hole.
5/5
GoogleRating only, no written review.
Hi Adam, Thank you for your 5 star review. The team at CJ Hole
1/5
GoogleAbsolutely shocking experience with CJ Hole Downend. I viewed a property, completed all the requested checks with the person on the phone, and promptly sent over proof of funds a few days later and everything else they asked for. After that, I heard absolutely nothing back. I emailed four times and called twice trying to get an update. Not a single response to any of my emails, and no meaningful communication whatsoever. Then, without any notification or courtesy update, I noticed the property had been marked as Sold STC. If the property had gone to another buyer, that's fair enough, but completely ignoring a serious applicant who has taken the time to provide all the required documents is incredibly unprofessional. Basic communication and customer service seem to be lacking. A complete waste of time and a very disappointing experience. I would not recommend CJ Hole Downend based on how I was treated.
Dear W Ali. Thank you for taking the time to leave your feedback. We are sorry to hear that you were disappointed with your experience. We appreciate the time and effort you invested in viewing the property and providing the requested documentation. We understand how frustrating it can be when expectations around communication are not met. Having reviewed our records, we can see that attempts were made to contact you regarding your offer. Unfortunately, your offer was not accepted by the seller as it was below the level they were prepared to consider, particularly given the significant interest in the property and the presence of multiple prospective buyers. That said, we are sorry if this was not communicated clearly or if our attempts to reach you were unsuccessful. We recognise that receiving timely and definitive updates is important, and we understand why you feel disappointed by the outcome. We value all applicants and prospective buyers, regardless of whether their offer is ultimately accepted, and we regret that your experience has left you with a negative impression of our service. We will take your comments on board as we continue to review and improve our communication processes. I have tried to contact you to discuss your experience and am happy to discuss your comments further should you wish. If not, we thank you again for your feedback, and wish you every success with your ongoing property search. The team aj CJ Hole Downend
5/5
GoogleMassive thanks to Cameron, Anmol and Julie who made the experience of buying my first home absolutely seamless. Cheers guys!
Hi George, thank you for your 5 star, it was a pleasure assisting you with the purchase of your first home. The team at CJ Hole Downend
5/5
GoogleJulie handled our sale progression and was very informative and kept us updated through the whole process. Would not hesitate to reccomend!
Hello Tahmid and Ishika. Thank you for your review of the positive experience you had with CJ Hole. and we wish you all the best in your new home. The team at CJ Hole
5/5
TrustpilotFriendly professionalism
We would like to express our sincere gratitude. All matters were handled promptly and fully met our expectations. We highly appreciate the attention to detail, the professional support, and the willingness to assist us throughout every stage of our cooperation. We would also like to extend our special thanks to Ben and Carmelo for professionalism, responsibility, and the ability to find the best solutions tailored to the client's needs. Professionals like Ben and Carmelo inspire confidence in the company and make the entire experience truly positive. Ukrainian Soul Ltd. sincerely thanks you for your support, professional assistance, and the comfortable accommodation provided. We wish your company continued growth, every success, and many satisfied clients. Kind regards, Ukrainian Soul Ltd.
5/5
GoogleExcellent communication and smooth buying process through CJ Hole, Westbury. Thank you to Lorraine who kept me in the loop throughout the whole process and to the staff who showed me around the property and kept me calm and reassured throughout!
Hi Georgina, we are so pleased to have been part of your journey! Enjoy your new home. CJ Hole Team
5/5
GoogleRating only, no written review.
Jackie, thanks for the 5 stars! We really appreciate it. CJ Hole Team
5/5
GoogleFantastic service from the whole team from start to finish. They kept me well informed, helped me to manage the property whilst it was on the market and were kind and courteous throughout.
Thank you, Sean, for your wonderful review. We really appreciate your kind words and are delighted to hear that you were happy with the service you received from our team. Keeping our clients informed and supported throughout the process is very important to us, so it's great to know this made a difference to your experience. Thank you for trusting us with the sale of your property, and we wish you all the very best for the future. Best Wishes Edward
5/5
GoogleVery easy to deal with from start to finish. Kept me updated after every viewing. Property sold within the first 4 weeks at a good price. Would highly recommend.
Thank you, Charmaine, for your kind words and recommendation. It was a pleasure helping you through the sale of your property. We're delighted that you felt well informed throughout the process and that we were able to achieve a successful sale within the first four weeks at a great price. We wish you all the best for the future and appreciate you placing your trust in us. Best Wishes Edward
5/5
GoogleWe wanted to move from Gloucestershire to Burnham on Sea and the staff at CJ Hole were exceptional. Thank you for helping to make our dream become a reality. We’ve only been here a week and absolutely love it!
Thank you, Shaun, for your wonderful review. We’re delighted to hear that your move from Gloucestershire to Burnham-on-Sea has gone so well and that you’re already enjoying your new home. It was a pleasure to assist you throughout the process, and we're thrilled that we could help make your dream move a reality. Thank you for putting your trust in us, and we wish you many happy years in your new home. Best wishes Edward
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Southville has the most, with 1,559 reviews rated 4.6 out of 5, followed by Bishopston with 901.
The 18 CJ Hole offices, by town:
23 reviews from sellers, rated 4.9 out of 5 on average. For example, R wrote: "I bought, let and eventually sold my property all through CJ Hole - Hucculecote and they have been absolutely wonderful throughout. Tim and his team were ..."
14 reviews from buyers, rated 5.0 out of 5 on average. For example, J wrote: "My elderly parents recently purchased a property via CJ Hole. They were kept up-to-date every step of the way. Despite their own estate agent and solicitor ..."
9 reviews from landlords, rated 4.9 out of 5 on average. For example, Bartholomew wrote: "We are first time investors and CJ HOLE was recommended by a friend to help us rent our flat and manage going forward. From first day of contacting them ..."
Yes. In The Trusted Agent 2026 awards: CJ Hole, Kingswood won Platinum; CJ Hole, Clifton won Gold; CJ Hole, Bishopston won Gold; CJ Hole, Bristol won Gold; CJ Hole, Henleaze won Gold; CJ Hole, Bristol won Trusted Agent; CJ Hole, Hucclecote won Trusted Agent.
