Carter Jonas reviews in Summertown, Newbury, York and 12 more

★★★★★ 5/5

Trustpilot

Smooth and Hassle‑Free Experience from Start to Finish

I had a great experience throughout the entire process, from the initial search right through to moving into the apartment. All the executives were highly professional while also being extremely helpful. The agreement signing and handover of keys were completely hassle-free. They also supported me with raising name‑change requests with the local council and energy providers. The team was always available at the agreed times and responded promptly to all my queries. Overall, the experience was smooth and very well managed.

Sushant · 28 April 2026 · Carter Jonas Oxford

★★★★★ 1/5

Trustpilot

A lax attitude and a fluid application of the law. Avoid.

I have a property and am due to renew the contract with the tenant in June. The tenant has requested that they pay 12 months in advance as they are unable to provide work references in the UK. We also have a 12 month fixed term contract due for renewal in June. I asked if this was still possible, given the new renters legislation and was assured by the branch that it was. That was a month ago. Yesterday I pushed back and requested that they double check with their legal team and, of course it will not be legal to receive 12 months rent in advance from May 1st. If I hadn’t checked, it would have been June before I was made aware. This comes after the managing agent also instructed the tenant to open my mail when I suspected that something may have been missed by the mail forwarding service. She instructed the tenant to open my PERSONAL mail, rather than apologise to the tenants for any inconvenience and then forward it onto me as I had requested her to do. She then denied that she had done this, despite having copied me into the email chain where she did it and then offered no apology for breaking the law. All in all disgraceful, with a lax attitude to landlords and a rather fluid relationship with the law.

Laura · 23 April 2026 · Carter Jonas Oxford

★★★★★ 5/5

Google

Rupert was very professional and responsive, I would recommend this company.

Chrisuk1991 · 23 April 2026 · Carter Jonas Newbury

★★★★★ 5/5

Google

We have rented from CJ for nearly 6 years and they have always been professional and easy to deal with.

C&W · 22 April 2026 · Carter Jonas London (44 White Hart Lane)

★★★★★ 1/5

Google

Rating only, no written review.

Arash · 22 April 2026 · Carter Jonas London (47 Beauchamp Place)

★★★★★ 5/5

Trustpilot

Superb start to finish service.

From start to finish Carter Jonas were helpful, proactive and friendly in helping us sell our late fathers property. Whlist the property is in a lovely setting it requires a lot of work to bring it up to todays standards. It was also once part of a large country estate and there were various issues with regard to shared facilities and access rights. CJ halped guide us through the process and came up with proactive suggestions on addressing those sticking points. If their lead agent was away for any reason someone immediately stepped in and ensure progress was not interupted.

Mr · 12 April 2026 · Carter Jonas Oxford

★★★★★ 4/5

Trustpilot

Marina Kimpton from Carter Jonas (London)

Marina Kimpton from Carter Jonas recently helped us search for a property to let in Central London. While we didn't conclude a contract with Marina, she was always resourceful, reactive, friendly and available during our search. We highly recommend working with her!

Elisabeth · 6 April 2026 · Carter Jonas Oxford

★★★★★ 5/5

Google

Had an excellent experience with Carter Jonas! The team was professional, knowledgeable, and extremely supportive throughout the entire process. Their communication was clear and timely, making everything smooth and stress-free. They truly go the extra mile for their clients and provide expert guidance at every stage. Highly recommend Carter Jonas to anyone looking for a trustworthy and efficient estate agent!

Md · 6 April 2026 · Carter Jonas York

★★★★★ 5/5

Google

Very professional in all aspects of selling our house. Things were pretty slow to begin with but this was the market in general. We were regularly kept up to date and communication was always good. We were very happy with the whole team in York and they were supportive every step of the way. Thank you

Jackie · 6 April 2026 · Carter Jonas York

★★★★★ 5/5

Google

Carter Jonas provided an outstanding experience. The team was professional, knowledgeable, and extremely approachable, making the buying, selling, or letting process smooth and stress-free. Communication was prompt and clear, and they went above and beyond to ensure everything ran perfectly. I highly recommend Carter Jonas to anyone looking for reliable and trustworthy property services!

Md · 6 April 2026 · Carter Jonas London (47 Beauchamp Place)

★★★★★ 5/5

Google

I had a fantastic experience with Carter Jonas. The team was professional, knowledgeable, and incredibly efficient throughout the entire process. They made everything feel smooth and well-managed, always keeping me informed and providing clear, expert advice. Their attention to detail and commitment to delivering a high standard of service really stood out. It’s clear they genuinely care about their clients and go above and beyond to ensure everything is handled seamlessly. I would highly recommend Carter Jonas to anyone looking for a reliable and trustworthy estate agent. A truly five-star experience!

Siam · 6 April 2026 · Carter Jonas Oxford

★★★★★ 5/5

Google

had an excellent experience with Carter Jonas Estate Agents & Property Consultants a truly professional and reliable team with outstanding local market knowledge. From the initial consultation to the final stages, their communication was clear and prompt, making the entire process smooth and stress‑free. They provided expert guidance, offered thoughtful advice at every step, and always kept me informed. Their dedication to great service and client satisfaction really stood out. I highly recommend Carter Jonas if you’re looking to buy, sell, let, or rent

Md · 1 April 2026 · Carter Jonas Winchester

★★★★★ 5/5

Trustpilot

Carter Jonas property sales

Interacted with Cater Jonas, and Leo Goodman-Jones in particular, who acted in behalf of the seller. Had a great experience with Leo being very accommodating and helpful in making the transaction very smooth.

Kieran · 1 April 2026 · Carter Jonas Oxford

★★★★★ 1/5

Trustpilot

Incredibly frustrated with this…

Incredibly frustrated with this company. They are discriminatory and homophobic. We found our perfect rental property and proceeded to view and submit our application. After days of chasing. Kam finally called me back. She said the asset manager rejected our application as he felt the property was too small for our family.

Sarah · 30 March 2026 · Carter Jonas Oxford

★★★★★ 5/5

Google

We had an excellent experience with Carter Jonas in Summertown, both as buyers and sellers. In 2025, we purchased our home through them and were very impressed with the experience. Ian Cattle managed the sale and was thoroughly professional and knowledgeable. He struck the perfect balance between presenting the house in a positive light while remaining honest and transparent. Because of that experience, we chose Carter Jonas to sell our own home, and Ian was brilliant. He took the time to really understand the property and the local area, and his proactive approach meant we secured a buyer quickly and smoothly. We wouldn’t hesitate to recommend Carter Jonas and Ian Cattle to anyone looking for a professional, knowledgeable, and trustworthy estate agent.

Verity · 30 March 2026 · Carter Jonas Oxford

★★★★★ 5/5

Google

I’m specifically sharing a review based on my engagement with Louise Deakin. She ushered me through the process of viewing a house for let through to securing the property professionally and efficiently. She had to navigate some complexity along the way, and it was very refreshing to have an estate agent be so solution-focused in response to bureaucratic red tape. Thanks for your pragmatic, no nonsense approach, as well as support and patience throughout the process, Louise!

Kendelle · 30 March 2026 · Carter Jonas Oxford

★★★★★ 5/5

Trustpilot

As a buyer

As a buyer, I had a really positive experience working with Fred at Carter Jonas throughout the entire process and will not hesitate to go back to him/them should I sell in the future.

Jamie · 27 March 2026 · Carter Jonas Oxford

★★★★★ 5/5

Google

David in lettings has been a fantastic support when finding a property. Very helpful and insightful

Carl · 23 March 2026 · Carter Jonas York

★★★★★ 5/5

Google

I have worked with David at Carter Jonas at finding the right tenants and he is always super honest and reliable. Thanks for all your work so far. I would also like to add the team in general are great.

Hannah · 23 March 2026 · Carter Jonas York

★★★★★ 5/5

Trustpilot

I recently sold my home through Carter…

I recently sold my home through Carter Jonas Marlborough and had a great experience from start to finish. I mainly dealt with Fred who I cannot recommend enough but also Nick and Helen who were also fantastic. They all provided clear, honest advice, marketed the property brilliantly, and kept me updated throughout the whole process.

CLARE · 19 March 2026 · Carter Jonas Oxford

★★★★★ 1/5

Google

We have being waiting for 40 minutes for a viewing. All this time tried multiple times to contact the office and the mobile phone of the person who was going to show us the house. When the person who was supposed to show us the house finally picked the phone up, was very rude and said that they left.

Iris · 13 March 2026 · Carter Jonas York

★★★★★ 5/5

Google

Excellent, professional service from all members of staff (especially Kate) who have dealt with the letting and subsequent sale of my property.

Lorna · 13 March 2026 · Carter Jonas York

★★★★★ 5/5

Google

I had the chance to meet and work with Ami Chen when i was looking for renting a place in London. She was extremely helpful, attentive and professional throughout the entire process. From the very beginning she was always responsive, communicated with me clearly and genuinely invested in making sure everything went smoothly. She informed me about every detail, followed up promptly on every question and guided me through each step with patience and confidence. She made what could have been a stressful process feel easy and well-managed. It’s rare to find someone who is both highly competent and genuinely caring and she absolutely delivered on both.

Daglar · 13 March 2026 · Carter Jonas London (37 New Cavendish Street)

★★★★★ 5/5

Google

Very capable and on the ball

Hiral · 13 March 2026 · Carter Jonas London (47 Beauchamp Place)