Every review we hold for the Cambridge office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI have been a tenant at a property Carter Jonas for one and half year. I have had a very disappointing and stressful experience with their property management side. I have reported problems with our property such as broken window panel (causing the bedroom being cold and getting breeze inside), leak that happened a year ago and the stains are still on the ceiling, shower panel falling on my daughter and I was charged to pay for that and many more issues. I have been more than accommodating with taking time off work, ensuring availability when maintenance needed to come in for inspection and all other related tasks. I am tired of chasing them constantly as it is obvious that they couldn’t care less about us, our problems or this review. I am leaving this here for others sake in case they are considering letting their property through Carter Jonas. As someone who works in the same industry and manages properties, there is nothing they can say to me that can explain why they have not yet attended or even attempted to resolve my issues! Adding the photos so everyone can see how small these problems are and we have been waiting for more than a year to have them resolved!
Sepi · 18 December 2025
★★★★★ 1/5
GoogleOffice setup with screens facing out to the public where data can easily be read by people passing by. When a member of the public pointed this out they threatened to sue him instead of thanking him for pointing out the potential data breach.
Mark · 18 November 2025
★★★★★ 1/5
GoogleNew neighbour tenants arrived last week, only to find that (once again) the property they let was not as promised.
Every time the property is re-let we (the neighbours) have to remind the agent to stop telling prospective tenants that the front garden opposite is included in the rent. (It has nothing to do with the property.) The agents do not care because the deal is done and they have another lease. The office states this is not happening.
This misinformation is very frustrating for the tenants and creates tension with the neighbours.
Abridge · 3 August 2024
★★★★★ 1/5
GoogleInitially fine during a 12 month tenancy. Had mould downstairs to which they had some painters come out and paint over!? Was bottom floor of 3 level home, did not investigate further
When moving out, they tried to keep almost our entire deposit (over £1500). They claimed garden was not tidy, which we rectified by coming back to clean, but still billed us for it as well as general cleaning fee.
Do not even bother trying to reason with this group, we attempted to resolve the situation amicably however their junior property manager did not budge. Her lack of customer care and experience was clearly evident. She even tried to bill us for generic carpet cleaning even though making carpet cleaning a formal requirement in contracts, if no damage has occurred, has been made illegal in the UK.
Went to tenancy deposit scheme tribunal and got almost the full amount back. For anyone reading this and they feel as though Carter Jonas is trying to keep more of their deposit than they deserve, go through the tribunal. It is what it is there for. If you clearly lay out your evidence they at least will be reasonable.
Kurk29 · 30 May 2024
★★★★★ 1/5
GoogleWorst estate agency we have ever dealt with. We rented a let-only property, but still had to pay ridiculous check-in and check-out fees when we were not even 'invited' to the check-in and or the check-out. In a dispute with the owner at the end of our tenancy we did not have a chance to make our case since they were (obviously) on the side of the owner.
Michaela · 22 August 2020
Agent replied
Hi Michaela,
We are sorry to hear that your experience with Carter Jonas was not what you were hoping for. We would be happy to look in to the matter for you to see if there's anything we can do to improve your experience - if you could send an email with some further details to marketing@carterjonas.co.uk we will look in to the matter for you.
★★★★★ 1/5
GoogleAppalling in every way. Carter Jonas exhibit everything you dread to deal with when you imagine a stereotypically bad estate agency - hidden and unjustified fees, passive aggressive and condescending staff who obviously have no passion for their jobs and are past the point of caring about assisting customers, unless it involves taking money from you. I have no intention of using them again for anything.
Ken · 25 January 2020
Agent replied
Hi Ken,
Thank you for your feedback. We undertake extensive training to ensure all of our staff are dedicated and approachable, so we are sorry to hear this is not the experience you had with us. If you would like to send some more detailed information through to marketing@carterjonas.co.uk we will be happy to look in to the matter for you to see what happened in this particular circumstance, and to see where we can improve in future.
★★★★★ 1/5
GoogleAvoid Carter Jonas. They seem to have a toxic view towards renters. This leads to an abysmal customer service. Landlords beware, the house I live in is wonderful and nonetheless I will be leaving so as to avoid interactions with this estate agency
Sam · 31 May 2023
Agent replied · 24 June 2023
Hi Sam, we're sorry to read your review about your experience. If you would like to send some more details about your situation to feedback@carterjonas.co.uk, a member of our team will happily take a look into this for you. Thank you.
★★★★★ 1/5
GoogleExtremely bad experience! After a3 years tenancy decided to vacate from the property due to lack of addressing issues, maintenance etc. They were not offering at least the basics services to the customers as per consumer rights. I do not want to do at all with this agency in the future.
A · 2 September 2024
★★★★★ 1/5
GoogleCarter Jonas customer service is poor and neglecting. There property management is terrible and inefficient. Their communication skills are awful. Do not waste your time and money with them.
Dani · 3 August 2024
★★★★★ 5/5
GoogleI am a current tenant with Carter Jonas & have been impressed with the helpful & professional service from the team, the process and fees were explained clearly to us at the initial viewing and we moved in swiftly to a clean lovely home. Would recommend to anyone wanting to rent through a trustworthy agent in Cambridge!
KhwupOKwoffee · 21 February 2019
★★★★★ 1/5
Googlevery dodgy stuff. Evry one know what’s mean dodgy.
Daddi · 30 May 2024
★★★★★ 1/5
GoogleTerrible customer service for tenants. Hidden fees everywhere, rude staff and contradictory emails that mean you spend weeks trying to figure out where you stand. If you're going to spend all that money renting in Cambridge, you might as well pay a decent estate agent and not Carter Jonas.
Caroline · 20 March 2018
★★★★★ 1/5
GoogleThey will find poor excuses to not show you the houses and will not even make an effort to deny that it is your non-English name putting you at the bottom of the list.
Y · 20 March 2022
★★★★★ 1/5
GoogleThey will find poor excuses to not show you the houses and will not even make an effort to deny that it is your non-English name putting you at the bottom of the list.NegativeResponsiveness, Quality, Professionalism
Yesim · 24 August 2021
★★★★★ 1/5
FacebookCannot believe how atrocious carter jonas are, called them for over three weeks in regards to land. Not one single person called me back. Kept being told I’ll be called. But nope! I’ll be taking my business elsewhere!
Simran · 18 September 2020
★★★★★ 1/5
GoogleCarter Jonas Bradshaw in Cambridge are one of the larger estate agents operating in the area. With many properties managed and let by Carter Jonas you will more than likely come across them when looking to rent. …
Vito · 22 August 2016
★★★★★ 1/5
GoogleRating only, no written review.
Subhash · 22 June 2026
Agent replied · 22 August 2026
Hi Subhash, we are sorry to see that you were not happy with your experience. If you would like to send some further details to feedback@carterjonas.co.uk, a member of our team will be happy to look into this with you. Thank you.
★★★★★ 5/5
GoogleI have had another great experience with Carter Jonas. Great communication. Once as a tenant now as a landlord. Have recommended to family and friends who are also pleased with their great level of service.
Michelle · 20 March 2018
★★★★★ 1/5
GoogleDo not trust Carter Jonas! We were misled trying to buy a proporty from them. Just got out on time, before becoming involved in shady transaction.
Miriam · 20 March 2018
★★★★★ 5/5
Google'Good communications and helpfulness, very professional especially in the light of our having to deal with a difficult buyer'
Sergiofellini · 20 March 2017
★★★★★ 5/5
GoogleFor me, I think you should just keep doing what you are doing.
Joy · 20 March 2020
★★★★★ 1/5
FacebookArrange a viewing - without wanting you personal financial details
Ross · 28 July 2019
★★★★★ 1/5
GoogleAwful customer service and tons of hidden fees
J · 20 March 2019
★★★★★ 4/5
GoogleVery helpful.
Arnab · 30 May 2024
Agent replied · 30 September 2023
Hi Arnab, thank you for your positive review. If we can help with anything further at any time, please do just let us know.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
