5/5
TrustpilotSmooth easy process to fix our tenancy
Smooth easy process to fix our tenancy. Our contact Tanya Hall was extremely helpful throughout.
Trusted Agent profile
Verified
Carter Jonas reviews
★★★★★
2,337 reviews across 20 offices and 4 platforms
Carter Jonas has 2,337 reviews across 20 offices (Summertown, Newbury, York, Bath, London, Winchester, London, London, London, London, Harrogate, Northampton, Long Melford, Cambridge, Basingstoke, Peterborough, Port Penrhyn, London, Boroughbridge and Leeds) and four platforms, rated 4.6 out of 5 overall. Carter Jonas Oxford has the most, 983. Checked 9 October 2026.
1,833
Reviews on Google
All 20 offices
3
Reviews on Facebook
All 20 offices
1
Reviews on View Agents
All 20 offices
500
Reviews on Trustpilot
All 20 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Carter Jonas's 20 offices, most reviewed first. Each has its own page.
- Carter Jonas OxfordMayfield House, 256 Banbury Road, OX2 7DE983 reviews · 482 on Google (4.8)23 in the last 90 days
- Carter Jonas51 Northbrook Street, RG14 1DT164 reviews · 164 on Google (4.6)0 in the last 90 days
- Carter Jonas82 Micklegate, YO1 6LF159 reviews · 158 on Google (4.6)2 in the last 90 days
- Carter Jonas5 - 6 Wood Street, BA1 2JQ153 reviews · 153 on Google (4.7)2 in the last 90 days
- Carter Jonas37 New Cavendish Street, W1G 9TL138 reviews · 138 on Google (4.8)3 in the last 90 days
- Carter Jonas9a Jewry Street, SO23 8RZ118 reviews · 118 on Google (4.7)5 in the last 90 days
- Carter Jonas47 Beauchamp Place, Chelsea, SW3 1NX107 reviews · 107 on Google (4.8)4 in the last 90 days
- Carter Jonas44 White Hart Lane, SW13 0PZ106 reviews · 106 on Google (4.7)1 in the last 90 days
- Carter Jonas127 Mount Street, W1K 3NT99 reviews · 99 on Google (4.8)8 in the last 90 days
- Carter Jonas8 Addison Avenue, Holland Park, W11 4QR92 reviews · 92 on Google (4.8)0 in the last 90 days
- Carter JonasRegent House, 13-15 Albert Street, HG1 1JX88 reviews · 88 on Google (4.6)3 in the last 90 days
- Carter Jonas12 Waterside Way, Bedford Road, NN4 7XD39 reviews · 39 on Google (4.5)0 in the last 90 days
- Carter JonasSt Marys Court, CO10 9LQ35 reviews · 35 on Google (4.7)0 in the last 90 days
- Carter Jonas6 - 8 Hills Road, CB2 1NH34 reviews · 32 on Google (2.4)0 in the last 90 days
- Carter Jonas26 London Street, RG21 7PG6 reviews · 6 on Google (4.2)0 in the last 90 days
- Carter Jonas43 Priestgate, PE1 1AR5 reviews · 5 on Google (1.8)0 in the last 90 days
- Carter JonasThe Estate Office, LL57 4HN4 reviews · 4 on Google (2.2)0 in the last 90 days
- Carter Jonas135 Church Road, SW13 9HR3 reviews · 3 on Google (5.0)0 in the last 90 days
- Carter Jonas15-17 High Street, YO51 9AW2 reviews · 2 on Google (1.0)0 in the last 90 days
- Carter JonasCarlton Tower, 34 St Pauls Street, LS1 2QB2 reviews · 2 on Google (1.0)0 in the last 90 days
Awards
Trusted Agent 2026 results for Carter Jonas. Each award is assessed separately from the review sites.
- GoldCarter Jonas, SummertownTrusted Agent 2026 · National position 517
Latest reviews from every Carter Jonas office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotExcellent advice and service
Andrew Maddock gave excellent advice and service throughout, and we very much appreciated his regular phone calls and updates. We strongly recommend him and the whole team at Carter Jonas.
5/5
TrustpilotAccommodating, Straightforward, Reasonable
The letting agent we worked with, Tanya Hall, was just fantastic -- a real pleasure to work with. Besides being friendly and straightforward and accommodating in showing the property, she followed through consistently at every stage of the letting process. It was (to me) a complicated process--perhaps we were a complicated case--and Tanya was always there to answer questions promptly, to reassure, and to step in to make sure the process proceeded smoothly when it looked as if it otherwise would not. It was a pleasure and a relief to feel that we were in safe hands, that there was human reasonableness instead of an irrational and inflexible 'bureaucratic system' to engage with--and a great pleasure to find when it was all done that our confidence was well-placed.
5/5
TrustpilotExcellent customer service in finding a…
Excellent customer service in finding a great home for our family. Tanya Hall was so supportive and helpful.
1/5
TrustpilotDeliberately trying to put off tenants with pets
I am trying to rent somewhere and have a dog. The new Renters Rights Act should make it easier, but Carter Jonas do the opposite. I was told today that they have a 'huge backlog of pet requests and it's taking around 1.5 months to get permission from a building manager' so no point even asking. Surely that's something that can happen in principle before a property is marketed? I believe they are using delays and unhelpfulness as a way of continuing to exclude tenants with pets.
5/5
TrustpilotAndrew Maddock went above and beyond…Highly recommended
Andrew Maddock went above and beyond what we deemed to be an estate agents role.
Agent replied · 25 September 2026
Hi Burn, thank you for your review. It's great to hear that Andrew went 'above and beyond' to help you. Please do not hesitate to contact us if you need anything else at all.
5/5
TrustpilotI found the Carter Jonas team extremely…
I found the Carter Jonas team extremely responsive and helpful during our search. James was exceptionally communicative, polite and friendly throughout the process. I would highly recommend Carter Jonas to friends. Thank you James for such a positive experience.
Agent replied · 25 September 2026
Hi Titti, thank you for your review. We are pleased to hear that you received such a communicative and friendly service from Sam. Please do not hesitate to contact us if you need anything at all.
5/5
TrustpilotSam J was great
Sam J was great. Straightforward and clear. Fast communication and no mind games/ messing about! Responded in a timely and clear way which was appreciated.
Agent replied · 25 September 2026
Hi Rebecca, thank you for your review. It's great to hear that you received such a communicative service from Sam! Please do let us know if there's anything else that we can help you with.
5/5
TrustpilotIn safe and experienced hands
Having managed an old property letting for 26 years I decided to place the renovation - much needed - and management in the hands of Rebecca Gee at Carter Jonas . She has project managed extensive work , which , although expensive was done to the highest standards and is entirely satisfactory . She understands completely what is required for a successful letting in contrast to what I in the past have chosen according to my own , perhaps antique , tastes. the work was done in a predetermined timeframe and estimates were adhered to . I can certainly recommend Rebecca as a sound adviser and am most grateful to her .
Agent replied · 25 September 2026
Hi John, thank you for your review. We are delighted to hear that you are so happy with the management service provided to you by Rebecca! Please do not hesitate to get in touch if you need anything else at all.
5/5
TrustpilotOur experience with Carter Jonas was…
Our experience with Carter Jonas was brilliant.
Agent replied · 25 September 2026
Hi Harry, thank you for your review. It's great to hear that you have had such a brilliant experience with Ed and our team in Newbury. Please do not hesitate to contact us if there's anything else that we can help you with.
5/5
TrustpilotNewbury Rental Flat
Recently started renting a flat in Newbury through Carter Jonas and couldn’t fault the service. Both Monica and Sarah were responsive, transparent and reasonable in all interactions. Would definitely recommend.
Agent replied · 25 September 2026
Hi Callum, thank you for your review. We are delighted to hear that you are so happy with the service provided to you by our Lettings team in Newbury! Please do let us know if there's anything else that we can help you with.
5/5
GoogleKate Richards and the team at Carter Jonas York handled our purchase really well. Kate was friendly, professional and quick to respond throughout, and kept things moving whenever we needed an answer. We're now moved in and would happily recommend them.
Agent replied · 22 August 2026
Hi Matthew, thank you for your review. We are delighted to hear that you received such a friendly and professional service from Kate throughout the purchasing process. We hope you are settling in well at your new home!
5/5
GoogleI had a very positive experience with the recent replacement of my hob and oven. Everything was arranged quickly and efficiently, and I really appreciate the help and support I received from Lauren Cowley. Lauren was friendly, professional and very helpful throughout the process. I’m very happy with the service and would definitely recommend her. Thank you again, Lauren!
Agent replied · 22 August 2026
Hello, thank you for your review. It's great to hear that you have had such a positive experience with Lauren and our Lettings team in Winchester. Please do not hesitate to contact us if you need anything else at all.
5/5
GoogleThe residential letting team at Carter Jonas in Winchester have looked after us and our properties for many years - always with complete professionalism, always patient, always friendly. Many thanks to Lauren, Will, Jayne and all.
Agent replied · 22 August 2026
Hi Mike, thank you for your review. We are delighted to hear that you have received such a professional and friendly service from Lauren and the team throughout your time with us. Do let us know if there's anything else that we can help you with.
5/5
GoogleLauren Crowley provides excellent service and is well supported by all staff at Carter Jonas
Agent replied · 22 August 2026
Hi John, thank you for your review. We are pleased to hear that you received such an excellent service from Lauren and our team in Winchester. Please do not hesitate to contact us if you need anything at all.
5/5
GoogleCarter Jonas is the managing agent of the flat I rent. It was in excellent condition upon renting and Lauren, who’s the property manager, has always been extremely helpful and prompt with sorting out anything that needs fixing or doing in the flat. I highly recommend them.
Agent replied · 22 August 2026
Hi Giles, thank you for your review. It's great to hear that you are so happy with the service provided to you by Lauren. Please do let us know if there's anything else we can do for you.
2/5
TrustpilotBuying a house where Carter Jonas acted for the seller
We were buying a house where Carter Jonas, Marlborough was acting for the seller.
Agent replied · 25 September 2026
Hi Simon, we are sorry to hear that your experience with us did not meet expectations - we would like to hear more from you. Please can you send some further details of your experience to feedback@carterjonas.co.uk so a member of our team can look into this with you? Thank you.
5/5
GoogleOur Asset Management company have worked with Carter Jonas successfully over many years and would like to recommend Lajla Turner in the Carter Jonas Kensington & Chelsea office in particular. She is a breath of fresh air, sincere, professional and effective. A rare find in this industry.
Agent replied · 22 August 2026
Hi Conor, thank you for your review. We are pleased to hear that you have received such a professional and effective service from Lajla. Please do not hesitate to get in touch if you need anything else at all.
5/5
GoogleI've been dealing with William Maska. Such a helpful member of the staff. He responds very promptly and so helpful.
Agent replied · 22 August 2026
Hi Sue, thank you for your review. It's great to hear that you have received such a helpful and communicative service from William. Please do let us know if there's anything else that we can help you with.
5/5
GoogleAlex Booth was very helpful from first call to completing the purchase of our new house. He kept in touch throughout the process and he is a credit to Carter Jonas. We will definitely use again.
Agent replied · 22 August 2026
Hi Alex, thank you for your review. It's great to hear that you received such a helpful and communicative service from Alex throughout your time with us. Please do not hesitate to contact us if you need anything else at all.
5/5
GoogleI'd recommended Alex Booth and his team in the selling of your property. Although it was the second attempt at selling, I'd remained with the Cater Jonas as they are a very professional team with excellent market understanding. Alex is knowledgeable, completely honest, easy to contact and a genuine pleasure to work with. I highly recommend them to anyone looking to move
Agent replied · 22 August 2026
Hi Michael, thank you for your review. We are pleased to hear that you received such an honest and professional service from Alex and our team in Harrogate. Please do let us know if there's anything else that we can do for you.
1/5
GoogleRating only, no written review.
Agent replied · 22 August 2026
Hi Ella, we are sorry to see that your experience with Carter Jonas did not meet your expectations. Please could you send some further details to feedback@carterjonas.co.uk so we can better understand your concerns? Thank you.
5/5
TrustpilotExcellent lettings and sales
Carter Jonas has managed lettings for me for many years and are always efficient, sensible and approachable. They have also recently acted on a property sale for me, and found a buyer very quickly. Very satisfied with their service.
Agent replied · 25 September 2026
Hello, thank you for your review. We are delighted to hear that you are so happy with both the lettings and sales services our experts provide. Please do not hesitate to get in touch if there's anything else that we can do for you.
5/5
TrustpilotCarter Jonas Chelsea and Kensington Office
Our Asset Management company have worked with Carter Jonas successfully over many years and would like to recommend Lajla Turner in the Carter Jonas Chelsea & Kensington office in particular. She is a breath of fresh air, sincere, professional and effective. A rare find in this industry
Agent replied · 25 September 2026
Hi Conor, thank you for your review. It's great to hear that you are so happy with the professional and effective service provided by Lajla. Please do not hesitate to contact us if you need anything else at all.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Carter Jonas
How many reviews does Carter Jonas have?
Carter Jonas has 2,337 reviews across its 20 offices, rated 4.6 out of 5 overall: 1,833 on Google, 3 on Facebook, 1 on View Agents, 500 on Trustpilot. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Which Carter Jonas office has the most reviews?
Carter Jonas Oxford has the most, with 983 reviews rated 4.5 out of 5, followed by Carter Jonas with 164.
Where are Carter Jonas's offices?
Carter Jonas Oxford, Mayfield House, 256 Banbury Road OX2 7DE; Carter Jonas, 51 Northbrook Street RG14 1DT; Carter Jonas, 82 Micklegate YO1 6LF; Carter Jonas, 5 - 6 Wood Street BA1 2JQ; Carter Jonas, 37 New Cavendish Street W1G 9TL; Carter Jonas, 9a Jewry Street SO23 8RZ; Carter Jonas, 47 Beauchamp Place, Chelsea SW3 1NX; Carter Jonas, 44 White Hart Lane SW13 0PZ; Carter Jonas, 127 Mount Street W1K 3NT; Carter Jonas, 8 Addison Avenue, Holland Park W11 4QR; Carter Jonas, Regent House, 13-15 Albert Street HG1 1JX; Carter Jonas, 12 Waterside Way, Bedford Road NN4 7XD; Carter Jonas, St Marys Court CO10 9LQ; Carter Jonas, 6 - 8 Hills Road CB2 1NH; Carter Jonas, 26 London Street RG21 7PG; Carter Jonas, 43 Priestgate PE1 1AR; Carter Jonas, The Estate Office LL57 4HN; Carter Jonas, 135 Church Road SW13 9HR; Carter Jonas, 15-17 High Street YO51 9AW; Carter Jonas, Carlton Tower, 34 St Pauls Street LS1 2QB.
Has Carter Jonas won any awards?
Yes. In The Trusted Agent 2026 awards: Carter Jonas, Summertown won Gold.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.