Carter Jonas reviews

★★★★★ 5/5

Google

Carter Jonas' dedicated team was very professional. Leo​ Goodman‑Jones was our agent for the apartment we rented and was extremely helpful and reliable through the whole process. He has a friendly and professional demeanor, and made the entire process smooth. He was always ready to answer any queries and ensured that we were comfortable every step of the way. I would recommend him to whoever is looking to rent, buy or sell a home in this area.

Jorge · 29 January 2024

★★★★★ 5/5

Google

We were a tenant of Carter Jones for 5 years in Holland Park they were absolutely fantastic. We had a significant amount of issues with building work with neighbours going on, leaks, dusk and all sorts) was first class. However they were speedy, professional and compassionate in every interaction. A special thank you to Lara Thake who was our point of contact and always there for us when we needed her.

Simon · 29 January 2024

★★★★★ 5/5

Google

Such a great experience working with Leo and the Holland Park team for our rental. Dealing with real estate agencies in London can be a nightmare (especially with some of our recent lackluster experiences) but Leo and the team really helped us through the entire process. We recieved clear answers, honest feedback and all the required guidance expected. Highly recommend this agency and team!

Eddie · 29 January 2024

★★★★★ 5/5

Google

Very impressed with their service. I hadn’t taken a new tenancy for sometime, and Leo and the team guided me through the stages with ease and great patience on their side. The team is extremely professional and helpful and communication was great. I would definitely recommend them and they definitely went the extra mile.

Buzz · 30 March 2024

★★★★★ 5/5

Google

My partner and I had a very positive experience with Carter Jonas; Leo, who was our main agent, was attentive, knowledgeable and always available to help which put us at great ease. Would defo recommend him! Also many thanks to Victoria and Polly who were also very helpful and speedy with their responses!

Marina · 29 January 2024

★★★★★ 5/5

Google

A great experience working with the team over at Carter Jonas Holland Park. Thank you to Leo and Natasha for helping me find my new home and navigate the London moving process as an international tenant!

Kaitlyn · 30 March 2024

★★★★★ 5/5

Google

Successfully bought my new home through Leo Goodman-Jones at Carter Jonas. Leo and the whole team there were so helpful and friendly throughout. Once our offer was accepted, Leo kept on top of the process to made sure it kept moving forward steadily.

Alex · 13 April 2023

★★★★★ 5/5

Google

Would highly recommend Carter Jonas, the support and advice we received from our agent, Leo was excellent. If it weren't for him, we may not have found the house we're now very happy in. Thank you Carter Jonas!

Katherine · 13 April 2023

★★★★★ 5/5

Google

It was the first agency to really listen to what we asked for. They supported and took care of everything in the process in the most kind way. Nia was and still an amazing agent and we couldn't be more thankful for her help!

Amit · 13 April 2022

★★★★★ 5/5

Google

We can certainly recommend Carter Jonas who have just sold a house in Chelsea for us. Leo at this office handled everything very efficiently and smoothly and made sure every detail was sorted out right up to completion. He also coordinated work seamlessly both with the CJ office we had initially instructed as well as the agent acting for the buyer's sale. He was very diplomatic and friendly, making the sale so much easier for us.

I · 13 April 2023

★★★★★ 5/5

Google

A genuinely surprising and pleasing experience! From our first meeting, Maria (Carter Jonas, Holland Park) gave us confidence that she was going to help us find the right home (budget, location, specification etc.). And despite my cynical nature, Maria not only delivered, but went above and beyond what we would typically expect of an agent. How so? In short, excellent communication! Maria is a very personable, friendly and yet professional agent. She was clear with what we could expect, and while clearly representing her client's (the vendor’s) interests, she also positioned our offer etc. in the best possible light. The outcome … a quick sale/purchase that I believe both parties are happy with (I know we are!). No doubt, having Maria keep a constant eye on the progress, and us, made the process go smoothly and without a hitch, even a last minute ‘issue’ highlighted within the local search was dealt with professionally, fairly and speedily. All in all a great service and example of how a transaction should be managed. Thanks Maria!

Giles · 28 July 2019

★★★★★ 5/5

Google

Having worked closely with Carter Jonas for a number of years now we have, without exception, found all the staff that we have had dealings with a delight to work with.We have always found then to be proactive and highly efficient.They take the time to assist and advise even on the most mundane of issues.They are friendly and approachable with a wealth of knowledge, totally professional and a pleasure to do business with.

David · 13 April 2023

★★★★★ 5/5

Google

We recently had the pleasure of working with Leo from Carter Jonas, who helped us secure a lovely property and made the entire process pleasant and smooth. He was professional, responsive, accommodating, and even went the extra step to introduce us to the property managers before finalizing the contract. Happy to say we are very pleased living in our new flat!

Kendra · 29 January 2024

★★★★★ 5/5

Google

Maria Oliveros of carter Jonas Holland Park was an absolute Gem. Nothing was to much trouble for her. Even on her days off she still communicated with me. As I was not permanently Living in the UK it wasn’t easy for me to find a property. Maria was a great help and I Thank her very much for all her hard work, and advice. I found a GEM. Than you Maria. You are a credit to your company.

Jean · 31 July 2018

★★★★★ 5/5

Google

I have worked with Nia when relocating a number of my clients to the UK. Often the clients are very particular and she has always gone above and beyond to make the process as easy as possible for them. I will continue to use Nia for any clients looking to relocate to Holland Park. Thanks for all your help so far

Sophie · 13 April 2021

★★★★★ 3/5

Google

My overall review of Carter Jonas isn’t wholly bad ( especially when comparing to other estate agents) but if Leo Goodman as bad at sales as he is as letting then I wouldn’t recommend buying a property from Leo. He clearly only cares about his own commission and doesn’t take the time to give prospective clients the information they need. Prior to me moving into a flat I rented from Carter Jonas, he asked if I wanted a chest of drawers left by the ex tenant and he said there were no laundry facilities in the flat and recommended I “ wash my clothes by hand”. As it turns out, the dresser belonged to the landlord ( so I had to painstakingly return it after moving) and the flat did in fact have a washer and dryer. - surely it wouldn’t have taken him more than a few minutes to enquire about laundry facilities rather than give an incorrect answer and make a ludicrous suggestion that I wash my clothes by hand. When reaching out to Leo to find a resolution for the chest of drawer incident, he showed no empathy and clearly didn’t care. When my flat was put on the market I had to continually probe and ask to be kept in the loop on viewings ( even though, per my contract, I should've been given 48 hours notice). We all make mistakes but this is the type of attitude that gives Estate agents a bad name.

Amy · 29 January 2024

★★★★★ 5/5

Google

I have been dealing with Carter Jonas, Holland Park, for over 10 years and have always had professional, friendly, and supportive service. Charlotte and Nia were efficient and responsive and helped on a number of matters, beyond finding a tenant and negotiating the lease, to ensure a smooth move-in by the new occupants. I would certainly appoint them again.

Andre · 28 July 2019

★★★★★ 3/5

Google

My overall review of Carter Jonas isn’t wholly bad ( especially when comparing to other estate agents) but if Leo Goodman as bad at sales as he is as letting then I wouldn’t recommend buying a property from Leo. He clearly only cares about his own commission and doesn’t take the time to give prospective clients the information they need. Prior to me moving into a flat I rented from Carter Jonas, he asked if I wanted a chest of drawers left by the ex tenant and he said there were no laundry facilities in the flat and recommended I “ wash my clothes by hand”. As it turns out, the dresser belonged to the landlord ( so I had to painstakingly return it after moving) and the flat did in fact have a washer and dryer. - surely it wouldn’t have taken him more than a few minutes to enquire about laundry facilities rather than give an incorrect answer and make a ludicrous suggestion that I wash my clothes by hand. When reaching out to Leo to find a resolution for the chest of drawer incident, he showed no empathy and clearly didn’t care. When my flat was put on the market I had to continually probe and ask to be kept in the loop on viewings ( even though, per my contract, I should've been given 48 hours notice). We all make mistakes but this is the type of attitude that gives Estate agents a bad name.

Amétis · 16 September 2023

★★★★★ 5/5

Google

I worked with Nia and Ivy at the Holland Park office and they were excellent. They were professional, responsive and attentive to my needs. Impressively they were able to find the perfect apartment for me and settle everything extremely quickly- I had the keys in my hand within 4 days of seeing the apartment. Would highly recommend!

Sophia · 28 July 2019

★★★★★ 5/5

Google

I worked with Nia and Ivy at the Holland Park office and they were excellent. They were professional, responsive and attentive to my needs. Impressively they were able to find the perfect apartment for me and settle everything extremely quickly- I had the keys in my hand within 4 days of seeing the apartment. Would highly recommend!

Sophia · 24 January 2019

★★★★★ 5/5

Google

Charlotte and her team are great to work with. We are contractors and work with the sales and management teams in the Holland Park office . They’re helpful, responsive and accommodating and keep us busy with lots of maintenance work. Would be happy to recommend them from our year + experience of doing business together.

Daniel · 28 July 2019

★★★★★ 5/5

Google

Leo's attention to detail and professionalism were truly impressive. He took the time to listen to my needs and preferences, providing personalized solutions that exceeded my expectations. His dedication to delivering outstanding results is unparalleled.

Alani · 30 March 2024

★★★★★ 5/5

Google

Have dealt with this office multiple times now and have had a flawless and pleasant experience every single time. Charlotte and her team have been particularly helpful in the rental department, with efficient and understanding service throughout the process. Only good things to say about them, looking forward to doing more business with them.

Clara · 28 July 2019

★★★★★ 5/5

Google

I dealt with Igor and Nia who were extremely friendly and helped enormously in finding the perfect property for me. Their services really stood out in comparison to other estate agents I have dealt with in the past and I would highly recommend Carter Jonas to anyone looking for great efficiency and friendliness.

Elisabeth · 28 July 2019